Subject New NS700 Prep and Upgrade Procedure When in a One-Look Configuration

Bulletin Type ☐ Product ☐ Marketing ☒ Service

Bulletin Number PTOL-03282018

Date 03/28/2018
Product Unified Communications

Upgrade of an NS700 to anything higher than v4.4xxxx requires more memory than any previous version.
Due to this fact, you must run the NS700 New Firmware Prep Tool prior to upgrading any NS700 system. The
following instructions are all performed by connecting your PC to the Master NS1000 in your One-Look
Configuration except the last step of Registering the PBXs.

Required Firmware Files

Filename: PFMPR_009_009_980 Description: New Firmware Prep Tool File
Filename: PFMPR_005_001_120 Description: Version 5.xxxxx Firmware File for KX-NS700
Filename: PCMPR_005_001_120 Description: Version 5.xxxxx Firmware File for KX-NS1000

Make a Backup!
Please make a backup of PBX programming from the Master KX-NS1000 before starting this procedure.

1
Firmware Prep Tool Load
Load the Firmware Prep Tool file into the system using IE11 or Firefox by logging into the Master KX-NS1000.

Click on the Maintenance Icon

Click on System Control on the left menu.

Click on Program Update

Open 1. Download Program File
Click on 1. Manual

In the “Look in” field select Local PC.

These will be the file you downloaded from the Partner Portal website and
unzipped to a location on your computer.

Click Browse and locate and select the

New Firmware Prep Tool firmware file
“PFMPR_009_009_980” on PC.

Click Execute button.

2
Click OK on the following warning screen.

Click OK on the following file transfer confirmation

screen.

Firmware Prep Tool Execute

Once the firmware prep tool file has been loaded, start the prep process.

Click on 1. Program Update

Choose 2. Update Program
File

3
Select Immediately under the
Program Update Type.

Under “Available Program File (s)”, make sure to select the NS700 tab of the NS700s you will be upgrading. Also make
sure that the firmware Version says “009.009” and the Revision shows “980”.
Under “Select the target to update”, check the box next to MainUnit.

Note: If you have multiple NS700s that need to be upgraded, make sure to go under every NS700 tab and select the MainUnit for upgrade.

Now click Apply, then Execute.

Press OK on following warning

screen.

The system will automatically

reboot itself when completed.

4
Note

Once the KX-NS700 is done rebooting, return to the maintenance section to review the Update Program File section.

When system recovers from the reboot, there will not be any main unit firmware available to update, regardless of any
version you previously had downloaded and installed. The PFMPR_009_980 file is self-removing.

The NS700 will not be listed as an available target to update.

This is the expected outcome of the New Firmware Prep Tool.

This completes the New Firmware Prep Tool Installation.

5
Upgrade to Latest Version Firmware
Load the v5.00112 firmware file for both the KX-NS700 and KX-NS1000 into the Master KX-NS1000 using IE11 or
Firefox.

Click on the Maintenance Icon

Click on System Control on the left menu.

Click on Program Update

Open 1. Download Program File
Click on 1. Manual

In the “Look in” field select Local PC.

Click Browse and locate and select the

v5.00112 firmware file for the KX-NS700
“PFMPR_005_001_120” on PC.
This will be the location of the file you downloaded from the Partner Portal
website and unzipped to a location on your computer.

Click Execute button.

6
Click OK on the following warning screen.

Click OK on the following confirmation screen.

Perform the same upload procedure for the

v5.00112 firmware file for the NS1000
“PCMPR_005_001_120.” You will see the following
confirmation screen once file is loaded.

Firmware Update Execute

Once the firmware files have been loaded, start the update process.

Click on 1. Program
Update
Choose 2. Update
Program File

Select Immediately
under the Program
Update Type.

7
Under “Available Program File (s)”, make sure that the firmware Version says “005.001” and the Revision shows
“120” under both the NS1000 and NS700 tabs.

Click the Confirm button to verify

that all sites will have the correct
PCMPR and PFMPR files that
were uploaded.

Cick on Apply so the Main Units will be selected for upgrading on each site.

Now Click Execute.

8
Press OK on following
warning screen.

The systems will

automatically reboot
themselves when
completed.

After PBXs are done with reboot, you will get the following screen prompting you to register the PBX.
The systems are now at Version 5.00112. Please note you will need to log in directly to each PBX to Register them.