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Desktop Support Engineer Interview
Questions and Answers
By Chitra Reddy
Want to quit your present job and opt to be a reputed Desktop Support Engineer?
If your answer is ‘YES‘, then you need to prepare well for the interview; as a
Desktop Support Engineer, you will be mainly responsible for managing a multi-
user computing environment of a company with the help of LAN [Local Area
Network].
When working in a company, you always need to be alert with all desktop support
engineer roles and responsibilities.
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While preparing for the interview, you should be well versed in all the latest
technologies and functions of the post of Desktop Support Engineer. You should
very well understand the role of a desktop support engineer.
1. Transmission Process.
2. Data communication.
3. Basic Fundamentals of OSI, IP, and TCP models.
4. Classes of IP Address.
5. Sub-Netting of IP.
6. Fundamentals of IPv6.
7. Switching Basics.
So, this was all about the fundamentals that you need to work on before going in for
the interview of a Desktop Support Engineer.
Now let us see what exactly happens inside the box. What questions generally does
the HR, Recruiter or the Interviewer asks for the post of Desktop Support Engineer.
Also, it will be very useful if you do specific pre-study on the OS that the company is
using and then you can easily elaborate on it and showcase your skills.
2. What is the use of DHCP?
You can start with- the term DHCP stands for Dynamic Host Configuration
Protocol. The use of DHCP is, it helps us to define a specific dynamic IP address to
all the network devices, which further allows the devices to get a new IP address
when every time it is connected.
If you are using a Dial-Up connection then it is not at all necessary to have a default
gateway because it already has one installed in the ISP.
5. How can we track the path of the packet going to its destination?
For finding or tracing the path of a packet going to its destination you can take the
help of the ‘tracer’ command to resolve this problem.
For the proper running of all the programs in the OS, only some of the files and
Specific limited programs are needed to support the OS.
With the safe mode option, you can remove the unwanted scrap from your OS and
also it lets you perform a diagnostic test on the OS which is not possible in the
Windows Normal Mode.
i. When you are using the OS close all the programs and restart the system, as
you observe that the OS has started then press the F8 function key multiple
times so that it brings up the window having multiple booting options and also
it will have the option to start the computer in safe mode.
ii. Press the Windows key at the down left corner of the keyboard along with R
letter; this will open up the RUN window.
Type in there-> MSConfig, the system configuration window will open in front of
you and there you can select the ‘minimal’ option in the safe boot option, this will
help you to start the computer in Safe Mode from next time.
Select the BOOT.INI from different options. Now click on the CHECK ALL
BOOT PATHS. Now a screen with detailed information will be opened from there
you can easily edit the BOOT.INI
Easily you can enter the “ipconfig” command in the RUN windows it will open all
the configurations of the IP and TCP.
Open the RUN windows and type in the “diskmgmt.msc” command; you will get
a new window from there, select the option by right-clicking to the Basic hard disk
to Dynamic hard disk.
1. Faulty RAM
2. High CPU usage and processing
3. Installation of unwanted and faulty software.
1. Take out the RAM and clean it by rubbing a rubber on the chip side and again
insert it back.
2. If the error occurs again then try using the RAM on another computer.
3. Every error of BDS has a unique code with it, you can copy it and search for the
solution on GOOGLE.
13. What are the main sources of the viruses to enter in an OS and
how can we prevent our OS from it?
1. Internet downloads
2. Different emails
3. Attachments with the email
4. Clicking on suspicious link ad’s
5. Infected CD’s/DVD’s
6. Infected flash drives
These are the main sources from where a virus can infect your OS. We can prevent
our OS by installing a licensed and original Anti-virus which works well on the
respected OS.
14. Describe the common types of LAN cables used nowadays? What
is the ideal length that can be used for proper communication
through LAN wires?
The two common LAN wires that can be used are:
1. Cat 5 and Cat 5e UTP cables can support data speed up to 100 Mbps.
2. Cat 6 and Cat 6e UTP cables can support data speed up to 1 Gbps.
The length of the LAN wire works well up to 80 meters or 260 feet. If the length of
the wire exceeds then the speed will affect.
15. What can be the possible reasons for error “Windows cannot
currently connect for updates”?
There can be possibly two reasons for this error to occur:
i. Deleted/Missing/Corrupted Files
ii. Update service disabled.
1st method:
Contact Microsoft by reporting a problem.
2nd method:
18. Elaborate on the different types of OS? What is a VPN server and
a RAS?
There are generally 2 types of OS:
The term VPN stands for Virtual Private Network. The VPN server is a private
server which widely uses by companies, organizations and government bodies for
communication purposes and also to communicate privately over the Local or the
Public server.
The RAS stands for Remote Access Server and is used to operate nearby Remote
Devices.
Lastly, the questions mentioned above are very tricky and also very important for
the interview of a Desktop Support Engineer. These are a few tips which will help
you to prepare before going for the interview:
With this, I hope that it will help you to prepare well for the post of Desktop support
engineer and you will be able to answer the questions asked to you in the most
convincing way possible when you are in the INTERVIEW…
Chitra Reddy
12 years of Experience within the International BPO/ Operations and Recruitment Areas.
Extensive experience in Complete Recruitment Life Cycle - Sourcing, Negotiation and
Delivery.Loves Writing in my Free Time on varied Topics