Candidate Name: Antonia Coach

Candidate #
Centre #: 100037
Tertiary: Frome Technical High School
Teacher: Miss Lewis
Year: 2014-2015
Topic: office Orientation
Title: How does office equipment impact the workers of the finance department of the National
Commercial Bank in Savanna-la-mar?
 Pages
Chapter

Introduction
Acknowledgement
CRITERIA 1-PREPARATION
Topic
Title
Aims
Functions of the Department
Correspondence
CRITERIA2-GATHENG DATA
Methodology
Interview Questions
Schedule of Activity
Regulations and Polices in the workplace
CRITERIA3-PRESENTATION
Written Report
Equipment Used
Bibliography
It is my great desire to thank those who made it possible for the completion of this assignment. First and
foremost let me thank the workers of the National Commercial Bank for their massive support and
cooperation, also for finding time to answer the questionnaire given.

Members of my family have been a constant support of encouragement and support. I would like to
thank my dear friend, Gavarese Brown, who has found precious time to give her assistance. I would also
like to thank my Office Administration teacher, Mrs Lewis, for giving a basis outline in what is to be
done. Finally, I give thanks to God for giving me strength and courage to press on, keeping me through
the late nights and finding that determination within me through this exercise.
Office Orientation
How does office equipment impact the workers of the Accounting Department of the National
Commercial Bank (NCB) in Savanna-la-mar?
At the end of this research I hope to find out:

1. How well does the National Commercial Bank uses office equipment to assist the workers in
carrying out their duties.
2. How office equipment affect the productivity and accuracy of the workers at the National
Commercial Bank.
White Hall District
Negril P.O.
Westmoreland
September 12,2014

The General Manager

National Commercial Bank
8 Great Georges Street
Savanna-la-mar

Dear Sirs:

My name is Antonia Coach, a student of the Frome Technical High School where I am currently in grade
eleven preparing for the 2015 CSEC examination. I am writing regarding my ‘School Base Asse ssment’
(SBA) In Office Administration for the year 2015.
As a part of the requirement for the examination, I must complete a research. The topic of my research
is How does Office Equipment impact the workers of the Accounting Department of the National
Commercial Bank (NCB) Savanna-la-mar.

I am requesting an interview at your organization to learn more about the impact of Office Equipment
on the workers. I would also like to hand out questionnaires to members of your staff and to observe
the workers on the job for my Office Orientation School Base Assessment.

I am looking forward to your early and favourable reply.

Thank you.

Sincerely
Antonia Coach
In completing this research information was gathered by sending out application letters to the
organization requesting an interview in order to interact with the members of staff by questioning them.
The following methods were used:

Questionnaires- This method was used because the questions asked were answered by the person in a
friendly and accurate way. This was the best way to receive enough information I needed. Twenty
questionnaires were prepared for the employees.

Interviews- This method was chosen because it allows the person who is being interviewed to answer
the questions in a complete and understanding way due to personal contact which took place in the
Customer Service office. The manager was the person being interviewed at the moment. Five questions
were asked of him in order to gain valuable information for this research.
Observation – I chose this method because it shows how the organization performs. It also allow the
researcher to observe the actions of the staff on a daily basis.

1. How can computer technology enhance the quality of work in the office?
2. What are the roles and responsibilities of the office clerk?
3. What are some of the legislation that govern the workplace?
4. What are some of the strategies implemented to get work done on a daily basis?
5. How does office equipment enhance the company’s efficiency and productivity?
Date 2014 Activities
September 9 Selection of topic.
September 10 Correspondence was drafted for
teacher’s approval.
September 16 Corrections were made and
correspondence was typed.
September 17 Delivered the letter to the
business and an appointment
made to see manager.
September 19 Questionnaires were printed an
issued to employees with
permission from the manager to
be completed and handed in.
September 22 Collected all the questionnaires
Comments
Topic was submitted to the
teacher’s approval.
Correspondence was returned
with corrections.
Teacher checked the letter to
see if it was corrected and
properly formatted.
Letter was received by the
receptionist. The manager was
understanding and helpful.
Employees received
questionnaires cardially and
completed them.
Collected questionnaires which
 that were issued to employees.
September 23 Visited the organization to
observe the different activities.
September 24 Visited business and was being
investigated to give sincere
gratitude.
September 27 Prepared a draft of SBA.
September 30 Submitted first draft of SBA to
teacher.
were completed ad had the
relevant information.
Received and observed
important information used by
office workers.
He meeting went well and was
kept in a clean environment.
Typing went well and all was
completed.
The teacher checked the draft
for correction.

Regulations

Health & Safety Practices

A panic alarm button was been displayed in all departments which instructed the use of it in case of
emergency.
Staff Rules
One of the major rule that i was being compel with by the researcher was the use of cellular phones.
The use of cell phone was prohibited within the organization.