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AUTOCAD 2018: THE LICENSE MANAGER IS NOT FUNCTIONING OR IS

IMPROPERLY INSTALLED

You see the following error message when you start any product in the Windows AutoCAD 2017/2018
family (AutoCAD, AutoCAD LT, AutoCAD MEP, and so on): 
 

 
"The License manager is not functioning or is improperly installed. AutoCAD
will shut down now."

Causes:
Solutions for the most common causes are listed below.

Solution:

Solution 1: Check whether the FlexNet Licensing Service is running

 1. Click Start (or right-click Start on Windows 10) and choose Run.

2. In the Run box, type services.msc

services.msc.
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3. In the Name column of the Services console window, nd FlexNet
FlexNet Licensing 64
6 and check
whether its status is Running
Running.

If FlexNet Licensing 64 is running, close the Services console window and go to Solution 2.
If FlexNet Licensing 64 is not running, go to step 4.

4. In the Startup Type column, right-click Manual

Manual and select Properties
Properties. (Note:
Note: if the service cannot
be started, make sure your Windows pro le has enough permissions. Consult with your IT
administrator.)

5. In the Properties dialog, use the drop-down menu to change Startup Type to Automatic 
Automatic and
click OK.

6. To change the status of FlexNet to Running

Running, right-click its empty Status
Status cell and select Start 
Start from
the context menu.

Solution 2: Run as administrator

Right-click the product icon, choose Run
Run As Administrator,
Administrator and see whether the product runs as
expected.

Solution 3: Recreate the licensing data le

Your product won’t run if the licensing data le is missing or corrupted.

1. Browse to the following folder:

For 2017 products: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F

For 2018 products: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2018.0.0.F

If the folder isn’t there, be sure that it’s not hidden.

If the folder doesn’t exist, create it.

Note: Replace <Product Key> with the product key for your product. To nd your product key,
sign in to your Autodesk Account at manage.autodesk.com.

2. If an LGS.data  le is in the folder, delete it.

3. Use a text editor such as Notepad to create a text le named LGS.data in the folder.

4. Open LGS.data in the text editor and type one of the following in capital letters on the rst line
of the le:

_STANDALONE (if your product license has a serial number)

_NETWORK
 _USER (if your license is based on your Autodesk ID and does not have a serial number)

5. Save LGS.data and close the text editor.

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Important: Verify that your text editor did not save LGS.data with a hidden “.txt” extension.
See these instructions to be sure that extensions are not hidden.

6. Try starting your product again.

Solution 4: Try other troubleshooting measures

If the previous solutions don’t solve your problem, try each of the following, one at a time. Test for
success before trying the next one.

Scan your system with your antivirus software to check for adware or malware. If you nd
adware or malware, you can search the Internet for ways to uninstall it.

Disable your antivirus software.

Sign out from all Autodesk cloud services and applications that may be running on your system
(e.g. Autodesk Desktop App, A360, Fusion 360, etc.)

Reactivate your license:

1. Be sure that les and folders are not hidden using these instructions.

2. Go to C:\Users\<username>\AppData\Roaming\Autodesk\ADUT 
ADUT and remove all les.

3. Go to C:\Users\<username>\AppData\Local\Autodesk\WebService and remove
the LoginState.xml  le.

4. Go to C:\ProgramData\FLEXnet and if exists remove all les whose names begin

with adsk ex.

5. If these les in bold are not getting created, complete the following

1. In the Internet
Internet Options window
Options on the Advanced
Advanced tab, under Settings
Settings, scroll down to
the Security
Security section. Make sure ssl 3.0 is enabled

2. Uninstall\reinstall all C++ libraries.  How to remove and reinstall Microsoft Visual

C++ Runtime Libraries

6. Run your AutoCAD product and try to activate it.

Uninstall your AutoCAD product and reinstall it as follows:

1. Use the Windows Uninstall control panel to remove the product.

Note: If you are getting licensing errors from all your Autodesk products, you may need to
perform a clean uninstall. Be sure to back up your system before you perform a clean
uninstall.
 2. Download the software again using Browser Download.

3. Run the installer to reinstall the product.

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Solution 5: Create a deployment to reinstall your AutoCAD product.

A deployment install is a workaround when normal installation fails because of locked or deleted
license information. There are several reasons for the loss of license data, including operating system
updates. Unlike a regular installation, a deployment installation gathers your license information
before you try to start the product, replacing lost or corrupted information.

Attempt this solution only if you get a licensing error after trying Solutions 1-4.

1. If you haven’t removed the previous installation of your AutoCAD product, uninstall it now using
the Windows Uninstall control panel.

2. Follow these instructions to create a deployment.

3. Locate Setup.exe in your deployment path.

4. Right-click Setup.exe and select Run As Administrator.

5. Follow the instructions for installing your AutoCAD product deployment.

6. Restart your computer and start your AutoCAD product.

If you are still experiencing errors after following the steps above, please do not hesiate to contact our
technical support team below!

Tags: Autocad LT, Product support, Autodesk Solutions, autocad 2018

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