RESUME

Objective

A confident and reliable IT support engineer with extensive practical experience of troubleshooting
and resolving Server Performance issues that are raised with Microsoft through professional cases
by companies all over the world. An excellent communicator can relate well with people at all
levels and has the flexibility of working well as a part of a team and on my own. Wants to achieve a
successful career by working for an ambitious and expanding company.

Technical Skills

o Installation and configuration of Windows 2012.

o Active Directory Services – Configuration of AD DS, GPO (Group Policy), GPMC,
Sharing and Security NTFS permission, FSRM, WDS.
o Managing active directory FSMO roles.
o Virtualization Service – Hyper-V 2012
o Expertise in Windows 2012 Active Directory server administration.
o Managing and Monitoring DHCP and DNS.
o Troubleshooting of various Microsoft Operating Systems, and Application.
o Extensive experience in installation, administration of various network environments.
o Handing Remote Desktop Services issues.

Experience Summary
[System Engineer- L2] Dec. 2017 To Till

o Installed and configured of DC, ADC & DNS with DHCP for Server 2012.
o Add and remove server roles and features, configured AD Domain Services roles.
o Added backup features through Window
o Backup role and Backup Exec 2012r2.
o Installed, configured, and provide troubleshooting for Server 2012.
o Created User Accounts and Groups in Active Directory AD
o Worked in the environment for deployment of Windows Server 2012.
o Created the Forest Root domain, and a Child domain in a production environment.
o Installed and configured an Active Directory Domain Controller.
o Managed an Active Directory site, replication schedules, site links and boundary.
o Performed authoritative and non-authoritative restore operations.
o Designed, planned and implemented Group Policy, delegation strategies and OU structure.
o Managed local, roaming, and mandatory profiles.
o Managed user accounts, groups.
o Apply Share and NTFS security, use windows FSRM for better share management.
o Mapping the client’s requirements, providing solutions & troubleshooting for information
systems management.
o Maintenance of Hardware Assets likes Laptops/Desktops/Access Points/Printers/ Switches
 o Creating VMs for team as per the requirement.
o Configure and manage DHCP server and DNS and file server.
o Remote diagnostics, detect network problems of PAN India users. Notify and follow-up
with concerned teams looping Service desk.
o Installing and configuring Microsoft and Non-Microsoft application.
o Installation & Configuration of Win 8, Win 7 and Win 10.
o Resolving the Desktop related issues such as Login issues, Connectivity problem.
o Maintained technical knowledge in networking area, operating systems (Server and PC).
o Provided technical support for hardware/software configurations and applications.
o Rewarded for punctuality and 100% attendance.

– [Planning and Design Engineer] May 2016 to Dec. 2017

o Maintained accurate hardware and software inventories

o Restore data, operating system files documents and drivers.
o Maintain all assigned spare parts, tools and test equipment.
o Assure timely and accurate submission as well parts return within 24 hours of an event.
o Diagnose system malfunction to isolate problem to dell.
o Hardware support of Laptop and Desktop, Work Station.
o Configure antivirus software to fully protect IT environment.
o Monitor the performance of the computer systems and address issues as they arise.
o Provide technical support for software reconfigurations to aid in function customization.
o Test software performance throughout the desktop network to ensure peak performance.
o Install computer hardware and software on desktops to keep versions current.
o Initiate and complete Microsoft Windows server operating system updates.
o Network with LAN/WAN and active directory for continuous company connection.
o Responsible for the maintenance and repair of routers, switches, and backup systems
integral to network functionality.
o Served as the Microsoft Windows desktop operating system resource person to quickly
address complex user issues.
o Maintained 95% uptime on customer systems through careful.
o Performed configuration testing of antivirus software in a networked environment.
o Create user accounts and supplied active directory support.

Professional Education & Certifications

o Master of Structural Analysis from S’O’A university

o Bachelors in Civil Engineering from S’O’A University
o Diploma in civil Engineering from SCTE&VT
o Windows Server 2012 MCSE Infrastructure
o Operating System: Windows XP 7,8,10 and Server 2012.
o Auto Cadd , Staad Pro, Revit , Google Sketch up
Personal attributes
o Strong believer of team work with good coordinating skills
o Can efficiently communicate with different levels of people in the Organization
o Capacity to work for extended hours based on need
o Have good presentation, writing and editing skill
o Self-Starter, Decisive and energetic team player

Personal details

Father’s name: Ramkaran Singh

Interests:
Languages Known: English, Hindi
Gender: Male
Marital Status: Married
Nationality: Indian

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

BRIJBHUSHAN KUMAR