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(v) A summary of any changes made 820.72 Inspection, measuring, and test
to the device in accordance with sup- equipment.
plements submitted under § 814.108. If 820.75 Process validation.
information provided in the periodic
Subpart H—Acceptance Activities
reports, or any other information in
the possession of FDA, gives the agen- 820.80 Receiving, in-process, and finished
cy reason to believe that a device device acceptance.
raises public health concerns or that 820.86 Acceptance status.
the criteria for exemption are no
longer met, the agency may require the Subpart I—Nonconforming Product
HDE holder to submit additional infor- 820.90 Nonconforming product.
mation to demonstrate continued com-
pliance with the HDE requirements. Subpart J—Corrective and Preventive
(2) Other. An HDE holder shall main- Action
tain records of the names and addresses
820.100 Corrective and preventive action.
of the facilities to which the HUD has
been shipped, correspondence with re- Subpart K—Labeling and Packaging
viewing IRB’s, as well as any other in- Control
formation requested by a reviewing
IRB or FDA. Such records shall be 820.120 Device labeling.
maintained in accordance with the 820.130 Device packaging.
HDE approval order.
Subpart L—Handling, Storage, Distribution,
[61 FR 33244, June 26, 1996, as amended at 63 and Installation
FR 59221, Nov. 3, 1998; 71 FR 16228, Mar. 31,
2006; 82 FR 26349, June 7, 2017] 820.140 Handling.
820.150 Storage.
820.160 Distribution.
PART 820—QUALITY SYSTEM 820.170 Installation.
REGULATION
Subpart M—Records
Subpart A—General Provisions 820.180 General requirements.
Sec. 820.181 Device master record.
820.1 Scope. 820.184 Device history record.
820.3 Definitions. 820.186 Quality system record.
820.5 Quality system. 820.198 Complaint files.
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§ 820.1 21 CFR Ch. I (4–1–18 Edition)
and servicing of all finished devices in- (3) In this regulation the term
tended for human use. The require- ‘‘where appropriate’’ is used several
ments in this part are intended to en- times. When a requirement is qualified
sure that finished devices will be safe by ‘‘where appropriate,’’ it is deemed
and effective and otherwise in compli- to be ‘‘appropriate’’ unless the manu-
ance with the Federal Food, Drug, and facturer can document justification
Cosmetic Act (the act). This part es- otherwise. A requirement is ‘‘appro-
tablishes basic requirements applicable priate’’ if nonimplementation could
to manufacturers of finished medical reasonably be expected to result in the
devices. If a manufacturer engages in product not meeting its specified re-
only some operations subject to the re- quirements or the manufacturer not
quirements in this part, and not in oth- being able to carry out any necessary
ers, that manufacturer need only com- corrective action.
ply with those requirements applicable (b) The quality system regulation in
to the operations in which it is en- this part supplements regulations in
gaged. With respect to class I devices, other parts of this chapter except
design controls apply only to those de- where explicitly stated otherwise. In
vices listed in § 820.30(a)(2). This regula- the event of a conflict between applica-
tion does not apply to manufacturers ble regulations in this part and in
of components or parts of finished de- other parts of this chapter, the regula-
vices, but such manufacturers are en- tions specifically applicable to the de-
vice in question shall supersede any
couraged to use appropriate provisions
other generally applicable require-
of this regulation as guidance. Manu-
ments.
facturers of blood and blood compo-
(c) Authority. Part 820 is established
nents used for transfusion or for fur-
and issued under authority of sections
ther manufacturing are not subject to
501, 502, 510, 513, 514, 515, 518, 519, 520,
this part, but are subject to subchapter 522, 701, 704, 801, 803 of the act (21 U.S.C.
F of this chapter. Manufacturers of 351, 352, 360, 360c, 360d, 360e, 360h, 360i,
human cells, tissues, and cellular and 360j, 360l, 371, 374, 381, 383). The failure
tissue-based products (HCT/Ps), as de- to comply with any applicable provi-
fined in § 1271.3(d) of this chapter, that sion in this part renders a device adul-
are medical devices (subject to pre- terated under section 501(h) of the act.
market review or notification, or ex- Such a device, as well as any person re-
empt from notification, under an appli- sponsible for the failure to comply, is
cation submitted under the device pro- subject to regulatory action.
visions of the act or under a biological (d) Foreign manufacturers. If a manu-
product license application under sec- facturer who offers devices for import
tion 351 of the Public Health Service into the United States refuses to per-
Act) are subject to this part and are mit or allow the completion of a Food
also subject to the donor-eligibility and Drug Administration (FDA) inspec-
procedures set forth in part 1271 sub- tion of the foreign facility for the pur-
part C of this chapter and applicable pose of determining compliance with
current good tissue practice procedures this part, it shall appear for purposes
in part 1271 subpart D of this chapter. of section 801(a) of the act, that the
In the event of a conflict between ap- methods used in, and the facilities and
plicable regulations in part 1271 and in controls used for, the design, manufac-
other parts of this chapter, the regula- ture, packaging, labeling, storage, in-
tion specifically applicable to the de- stallation, or servicing of any devices
vice in question shall supersede the produced at such facility that are of-
more general. fered for import into the United States
(2) The provisions of this part shall do not conform to the requirements of
be applicable to any finished device as section 520(f) of the act and this part
defined in this part, intended for and that the devices manufactured at
human use, that is manufactured, im- that facility are adulterated under sec-
ported, or offered for import in any tion 501(h) of the act.
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Food and Drug Administration, HHS § 820.3
quality system requirement is subject (e) Design history file (DHF) means a
to the requirements of section 520(f)(2) compilation of records which describes
of the act. Petitions for an exemption the design history of a finished device.
or variance shall be submitted accord- (f) Design input means the physical
ing to the procedures set forth in § 10.30 and performance requirements of a de-
of this chapter, the FDA’s administra- vice that are used as a basis for device
tive procedures. Guidance is available design.
from the Food and Drug Administra- (g) Design output means the results of
tion, Center for Devices and Radio- a design effort at each design phase and
logical Health, Division of Small Man- at the end of the total design effort.
ufacturers, International and Con- The finished design output is the basis
sumer Assistance, 10903 New Hampshire for the device master record. The total
Ave., Bldg. 66, rm. 4613, Silver Spring, finished design output consists of the
MD 20993–0002, 1–800–638–2041 or 301–796– device, its packaging and labeling, and
the device master record.
7100, FAX: 301–847–8149.
(h) Design review means a docu-
(2) FDA may initiate and grant a mented, comprehensive, systematic ex-
variance from any device quality sys- amination of a design to evaluate the
tem requirement when the agency de- adequacy of the design requirements,
termines that such variance is in the to evaluate the capability of the design
best interest of the public health. Such to meet these requirements, and to
variance will remain in effect only so identify problems.
long as there remains a public health (i) Device history record (DHR) means
need for the device and the device a compilation of records containing the
would not likely be made sufficiently production history of a finished device.
available without the variance. (j) Device master record (DMR) means
[61 FR 52654, Oct. 7, 1996, as amended at 65 FR a compilation of records containing the
17136, Mar. 31, 2000; 65 FR 66636, Nov. 7, 2000; procedures and specifications for a fin-
69 FR 29829, May 25, 2005; 72 FR 17399, Apr. 9, ished device.
2007; 75 FR 20915, Apr. 22, 2010; 80 FR 29906, (k) Establish means define, document
May 22, 2015] (in writing or electronically), and im-
plement.
§ 820.3 Definitions. (l) Finished device means any device
(a) Act means the Federal Food, or accessory to any device that is suit-
Drug, and Cosmetic Act, as amended able for use or capable of functioning,
(secs. 201–903, 52 Stat. 1040 et seq., as whether or not it is packaged, labeled,
amended (21 U.S.C. 321–394)). All defini- or sterilized.
tions in section 201 of the act shall (m) Lot or batch means one or more
apply to the regulations in this part. components or finished devices that
consist of a single type, model, class,
(b) Complaint means any written,
size, composition, or software version
electronic, or oral communication that
that are manufactured under essen-
alleges deficiencies related to the iden-
tially the same conditions and that are
tity, quality, durability, reliability,
intended to have uniform characteris-
safety, effectiveness, or performance of tics and quality within specified limits.
a device after it is released for dis- (n) Management with executive respon-
tribution. sibility means those senior employees of
(c) Component means any raw mate- a manufacturer who have the authority
rial, substance, piece, part, software, to establish or make changes to the
firmware, labeling, or assembly which manufacturer’s quality policy and
is intended to be included as part of the quality system.
finished, packaged, and labeled device. (o) Manufacturer means any person
(d) Control number means any distinc- who designs, manufactures, fabricates,
tive symbols, such as a distinctive assembles, or processes a finished de-
combination of letters or numbers, or vice. Manufacturer includes but is not
both, from which the history of the limited to those who perform the func-
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§ 820.3 21 CFR Ch. I (4–1–18 Edition)
United States.
ment with which a product, process,
service, or other activity must con- [61 FR 52654, Oct. 7, 1996, as amended at 78 FR
form. 58822, Sept. 24, 2013]
162
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Food and Drug Administration, HHS § 820.25
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§ 820.30 21 CFR Ch. I (4–1–18 Edition)
training needs and ensure that all per- include a mechanism for addressing in-
sonnel are trained to adequately per- complete, ambiguous, or conflicting re-
form their assigned responsibilities. quirements. The design input require-
Training shall be documented. ments shall be documented and shall be
(1) As part of their training, per- reviewed and approved by a designated
sonnel shall be made aware of device individual(s). The approval, including
defects which may occur from the im- the date and signature of the indi-
proper performance of their specific vidual(s) approving the requirements,
jobs.
shall be documented.
(2) Personnel who perform
verification and validation activities (d) Design output. Each manufacturer
shall be made aware of defects and er- shall establish and maintain proce-
rors that may be encountered as part dures for defining and documenting de-
of their job functions. sign output in terms that allow an ade-
quate evaluation of conformance to de-
Subpart C—Design Controls sign input requirements. Design output
procedures shall contain or make ref-
§ 820.30 Design controls. erence to acceptance criteria and shall
(a) General. (1) Each manufacturer of ensure that those design outputs that
any class III or class II device, and the are essential for the proper functioning
class I devices listed in paragraph (a)(2) of the device are identified. Design out-
of this section, shall establish and put shall be documented, reviewed, and
maintain procedures to control the de- approved before release. The approval,
sign of the device in order to ensure including the date and signature of the
that specified design requirements are individual(s) approving the output,
met. shall be documented.
(2) The following class I devices are (e) Design review. Each manufacturer
subject to design controls: shall establish and maintain proce-
(i) Devices automated with computer dures to ensure that formal docu-
software; and mented reviews of the design results
(ii) The devices listed in the fol- are planned and conducted at appro-
lowing chart. priate stages of the device’s design de-
Section Device velopment. The procedures shall ensure
that participants at each design review
868.6810 ........ Catheter, Tracheobronchial Suction.
878.4460 ........ Glove, Surgeon’s. include representatives of all functions
880.6760 ........ Restraint, Protective. concerned with the design stage being
892.5650 ........ System, Applicator, Radionuclide, Manual. reviewed and an individual(s) who does
892.5740 ........ Source, Radionuclide Teletherapy.
not have direct responsibility for the
(b) Design and development planning. design stage being reviewed, as well as
Each manufacturer shall establish and any specialists needed. The results of a
maintain plans that describe or ref- design review, including identification
erence the design and development ac- of the design, the date, and the indi-
tivities and define responsibility for vidual(s) performing the review, shall
implementation. The plans shall iden- be documented in the design history
tify and describe the interfaces with file (the DHF).
different groups or activities that pro- (f) Design verification. Each manufac-
vide, or result in, input to the design turer shall establish and maintain pro-
and development process. The plans cedures for verifying the device design.
shall be reviewed, updated, and ap- Design verification shall confirm that
proved as design and development the design output meets the design
evolves. input requirements. The results of the
(c) Design input. Each manufacturer design verification, including identi-
shall establish and maintain proce- fication of the design, method(s), the
dures to ensure that the design require-
date, and the individual(s) performing
ments relating to a device are appro-
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Food and Drug Administration, HHS § 820.50
(g) Design validation. Each manufac- all locations for which they are des-
turer shall establish and maintain pro- ignated, used, or otherwise necessary,
cedures for validating the device de- and all obsolete documents shall be
sign. Design validation shall be per- promptly removed from all points of
formed under defined operating condi- use or otherwise prevented from unin-
tions on initial production units, lots, tended use.
or batches, or their equivalents. Design (b) Document changes. Changes to doc-
validation shall ensure that devices uments shall be reviewed and approved
conform to defined user needs and in- by an individual(s) in the same func-
tended uses and shall include testing of tion or organization that performed
production units under actual or simu- the original review and approval, un-
lated use conditions. Design validation less specifically designated otherwise.
shall include software validation and Approved changes shall be commu-
risk analysis, where appropriate. The nicated to the appropriate personnel in
results of the design validation, includ- a timely manner. Each manufacturer
ing identification of the design, meth- shall maintain records of changes to
od(s), the date, and the individual(s) documents. Change records shall in-
performing the validation, shall be doc- clude a description of the change, iden-
umented in the DHF. tification of the affected documents,
(h) Design transfer. Each manufac- the signature of the approving indi-
turer shall establish and maintain pro- vidual(s), the approval date, and when
cedures to ensure that the device de- the change becomes effective.
sign is correctly translated into pro-
duction specifications. Subpart E—Purchasing Controls
(i) Design changes. Each manufac-
turer shall establish and maintain pro- § 820.50 Purchasing controls.
cedures for the identification, docu- Each manufacturer shall establish
mentation, validation or where appro- and maintain procedures to ensure that
priate verification, review, and ap- all purchased or otherwise received
proval of design changes before their product and services conform to speci-
implementation. fied requirements.
(j) Design history file. Each manufac- (a) Evaluation of suppliers, contractors,
turer shall establish and maintain a and consultants. Each manufacturer
DHF for each type of device. The DHF shall establish and maintain the re-
shall contain or reference the records quirements, including quality require-
necessary to demonstrate that the de- ments, that must be met by suppliers,
sign was developed in accordance with contractors, and consultants. Each
the approved design plan and the re- manufacturer shall:
quirements of this part. (1) Evaluate and select potential sup-
pliers, contractors, and consultants on
Subpart D—Document Controls the basis of their ability to meet speci-
fied requirements, including quality re-
§ 820.40 Document controls. quirements. The evaluation shall be
Each manufacturer shall establish documented.
and maintain procedures to control all (2) Define the type and extent of con-
documents that are required by this trol to be exercised over the product,
part. The procedures shall provide for services, suppliers, contractors, and
the following: consultants, based on the evaluation
(a) Document approval and distribu- results.
tion. Each manufacturer shall des- (3) Establish and maintain records of
ignate an individual(s) to review for acceptable suppliers, contractors, and
adequacy and approve prior to issuance consultants.
all documents established to meet the (b) Purchasing data. Each manufac-
requirements of this part. The ap- turer shall establish and maintain data
proval, including the date and signa- that clearly describe or reference the
ture of the individual(s) approving the specified requirements, including qual-
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§ 820.60 21 CFR Ch. I (4–1–18 Edition)
where possible, an agreement that the methods that define and control the
suppliers, contractors, and consultants manner of production;
agree to notify the manufacturer of (2) Monitoring and control of process
changes in the product or service so parameters and component and device
that manufacturers may determine characteristics during production;
whether the changes may affect the (3) Compliance with specified ref-
quality of a finished device. Purchasing erence standards or codes;
data shall be approved in accordance (4) The approval of processes and
with § 820.40. process equipment; and
(5) Criteria for workmanship which
Subpart F—Identification and shall be expressed in documented
standards or by means of identified and
Traceability approved representative samples.
§ 820.60 Identification. (b) Production and process changes.
Each manufacturer shall establish and
Each manufacturer shall establish maintain procedures for changes to a
and maintain procedures for identi- specification, method, process, or pro-
fying product during all stages of re- cedure. Such changes shall be verified
ceipt, production, distribution, and in- or where appropriate validated accord-
stallation to prevent mixups. ing to § 820.75, before implementation
and these activities shall be docu-
§ 820.65 Traceability. mented. Changes shall be approved in
Each manufacturer of a device that is accordance with § 820.40.
intended for surgical implant into the (c) Environmental control. Where envi-
body or to support or sustain life and ronmental conditions could reasonably
whose failure to perform when properly be expected to have an adverse effect
used in accordance with instructions on product quality, the manufacturer
for use provided in the labeling can be shall establish and maintain proce-
reasonably expected to result in a sig- dures to adequately control these envi-
nificant injury to the user shall estab- ronmental conditions. Environmental
lish and maintain procedures for iden- control system(s) shall be periodically
tifying with a control number each inspected to verify that the system, in-
unit, lot, or batch of finished devices cluding necessary equipment, is ade-
and where appropriate components. quate and functioning properly. These
The procedures shall facilitate correc- activities shall be documented and re-
tive action. Such identification shall viewed.
be documented in the DHR. (d) Personnel. Each manufacturer
shall establish and maintain require-
ments for the health, cleanliness, per-
Subpart G—Production and sonal practices, and clothing of per-
Process Controls sonnel if contact between such per-
sonnel and product or environment
§ 820.70 Production and process con- could reasonably be expected to have
trols.
an adverse effect on product quality.
(a) General. Each manufacturer shall The manufacturer shall ensure that
develop, conduct, control, and monitor maintenance and other personnel who
production processes to ensure that a are required to work temporarily under
device conforms to its specifications. special environmental conditions are
Where deviations from device specifica- appropriately trained or supervised by
tions could occur as a result of the a trained individual.
manufacturing process, the manufac- (e) Contamination control. Each manu-
turer shall establish and maintain facturer shall establish and maintain
process control procedures that de- procedures to prevent contamination of
scribe any process controls necessary equipment or product by substances
to ensure conformance to specifica- that could reasonably be expected to
tions. Where process controls are need- have an adverse effect on product qual-
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Food and Drug Administration, HHS § 820.75
proval and issuance. These validation surance and approved according to es-
activities and results shall be docu- tablished procedures. The validation
mented. activities and results, including the
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§ 820.80 21 CFR Ch. I (4–1–18 Edition)
date and signature of the individual(s) vices meets acceptance criteria. Fin-
approving the validation and where ap- ished devices shall be held in quar-
propriate the major equipment vali- antine or otherwise adequately con-
dated, shall be documented. trolled until released. Finished devices
(b) Each manufacturer shall establish shall not be released for distribution
and maintain procedures for moni- until:
toring and control of process param- (1) The activities required in the
eters for validated processes to ensure DMR are completed;
that the specified requirements con- (2) the associated data and docu-
tinue to be met. mentation is reviewed;
(1) Each manufacturer shall ensure (3) the release is authorized by the
that validated processes are performed signature of a designated individual(s);
by qualified individual(s). and
(2) For validated processes, the moni- (4) the authorization is dated.
toring and control methods and data, (e) Acceptance records. Each manufac-
the date performed, and, where appro- turer shall document acceptance ac-
priate, the individual(s) performing the tivities required by this part. These
process or the major equipment used records shall include:
shall be documented. (1) The acceptance activities per-
(c) When changes or process devi- formed;
ations occur, the manufacturer shall (2) the dates acceptance activities
review and evaluate the process and are performed;
perform revalidation where appro- (3) the results;
priate. These activities shall be docu- (4) the signature of the individual(s)
mented. conducting the acceptance activities;
and
Subpart H—Acceptance Activities (5) where appropriate the equipment
used. These records shall be part of the
§ 820.80 Receiving, in-process, and fin-
ished device acceptance. DHR.
(a) General. Each manufacturer shall § 820.86 Acceptance status.
establish and maintain procedures for Each manufacturer shall identify by
acceptance activities. Acceptance ac- suitable means the acceptance status
tivities include inspections, tests, or of product, to indicate the conformance
other verification activities. or nonconformance of product with ac-
(b) Receiving acceptance activities.
ceptance criteria. The identification of
Each manufacturer shall establish and
acceptance status shall be maintained
maintain procedures for acceptance of
throughout manufacturing, packaging,
incoming product. Incoming product
labeling, installation, and servicing of
shall be inspected, tested, or otherwise
the product to ensure that only prod-
verified as conforming to specified re-
uct which has passed the required ac-
quirements. Acceptance or rejection
ceptance activities is distributed, used,
shall be documented.
or installed.
(c) In-process acceptance activities.
Each manufacturer shall establish and
maintain acceptance procedures, where Subpart I—Nonconforming
appropriate, to ensure that specified Product
requirements for in-process product are
met. Such procedures shall ensure that § 820.90 Nonconforming product.
in-process product is controlled until (a) Control of nonconforming product.
the required inspection and tests or Each manufacturer shall establish and
other verification activities have been maintain procedures to control product
completed, or necessary approvals are that does not conform to specified re-
received, and are documented. quirements. The procedures shall ad-
(d) Final acceptance activities. Each dress the identification, documenta-
manufacturer shall establish and main- tion, evaluation, segregation, and dis-
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Food and Drug Administration, HHS § 820.120
need for an investigation and notifica- that such action is effective and does
tion of the persons or organizations re- not adversely affect the finished de-
sponsible for the nonconformance. The vice;
evaluation and any investigation shall (5) Implementing and recording
be documented. changes in methods and procedures
(b) Nonconformity review and disposi- needed to correct and prevent identi-
tion. (1) Each manufacturer shall estab- fied quality problems;
lish and maintain procedures that de- (6) Ensuring that information related
fine the responsibility for review and to quality problems or nonconforming
the authority for the disposition of product is disseminated to those di-
nonconforming product. The proce- rectly responsible for assuring the
dures shall set forth the review and dis- quality of such product or the preven-
position process. Disposition of non- tion of such problems; and
conforming product shall be docu- (7) Submitting relevant information
mented. Documentation shall include on identified quality problems, as well
the justification for use of noncon- as corrective and preventive actions,
forming product and the signature of for management review.
the individual(s) authorizing the use. (b) All activities required under this
(2) Each manufacturer shall establish section, and their results, shall be doc-
and maintain procedures for rework, to umented.
include retesting and reevaluation of
the nonconforming product after re-
work, to ensure that the product meets Subpart K—Labeling and
its current approved specifications. Re- Packaging Control
work and reevaluation activities, in-
cluding a determination of any adverse § 820.120 Device labeling.
effect from the rework upon the prod- Each manufacturer shall establish
uct, shall be documented in the DHR. and maintain procedures to control la-
beling activities.
Subpart J—Corrective and (a) Label integrity. Labels shall be
Preventive Action printed and applied so as to remain leg-
ible and affixed during the customary
§ 820.100 Corrective and preventive ac- conditions of processing, storage, han-
tion. dling, distribution, and where appro-
(a) Each manufacturer shall establish priate use.
and maintain procedures for imple- (b) Labeling inspection. Labeling shall
menting corrective and preventive ac- not be released for storage or use until
tion. The procedures shall include re- a designated individual(s) has exam-
quirements for: ined the labeling for accuracy includ-
(1) Analyzing processes, work oper- ing, where applicable, the correct
ations, concessions, quality audit re- unique device identifier (UDI) or uni-
ports, quality records, service records, versal product code (UPC), expiration
complaints, returned product, and date, control number, storage instruc-
other sources of quality data to iden- tions, handling instructions, and any
tify existing and potential causes of additional processing instructions. The
nonconforming product, or other qual- release, including the date and signa-
ity problems. Appropriate statistical ture of the individual(s) performing the
methodology shall be employed where examination, shall be documented in
necessary to detect recurring quality the DHR.
problems; (c) Labeling storage. Each manufac-
(2) Investigating the cause of turer shall store labeling in a manner
nonconformities relating to product, that provides proper identification and
processes, and the quality system; is designed to prevent mixups.
(3) Identifying the action(s) needed to (d) Labeling operations. Each manu-
correct and prevent recurrence of non- facturer shall control labeling and
conforming product and other quality packaging operations to prevent label-
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§ 820.130 21 CFR Ch. I (4–1–18 Edition)
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Food and Drug Administration, HHS § 820.198
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§ 820.200 21 CFR Ch. I (4–1–18 Edition)
this chapter, Medical Device Report- (f) When the manufacturer’s formally
ing. designated complaint unit is located at
(b) Each manufacturer shall review a site separate from the manufacturing
and evaluate all complaints to deter- establishment, the investigated com-
mine whether an investigation is nec- plaint(s) and the record(s) of investiga-
essary. When no investigation is made, tion shall be reasonably accessible to
the manufacturer shall maintain a the manufacturing establishment.
record that includes the reason no in- (g) If a manufacturer’s formally des-
vestigation was made and the name of ignated complaint unit is located out-
the individual responsible for the deci- side of the United States, records re-
sion not to investigate. quired by this section shall be reason-
(c) Any complaint involving the pos- ably accessible in the United States at
sible failure of a device, labeling, or either:
packaging to meet any of its specifica- (1) A location in the United States
tions shall be reviewed, evaluated, and where the manufacturer’s records are
investigated, unless such investigation
regularly kept; or
has already been performed for a simi-
(2) The location of the initial dis-
lar complaint and another investiga-
tion is not necessary. tributor.
(d) Any complaint that represents an [61 FR 52654, Oct. 7, 1996, as amended at 69 FR
event which must be reported to FDA 11313, Mar. 10, 2004; 71 FR 16228, Mar. 31, 2006;
under part 803 of this chapter shall be 78 FR 58822, Sept. 24, 2013]
promptly reviewed, evaluated, and in-
vestigated by a designated indi- Subpart N—Servicing
vidual(s) and shall be maintained in a
separate portion of the complaint files § 820.200 Servicing.
or otherwise clearly identified. In addi-
(a) Where servicing is a specified re-
tion to the information required by
quirement, each manufacturer shall es-
§ 820.198(e), records of investigation
under this paragraph shall include a tablish and maintain instructions and
determination of: procedures for performing and
(1) Whether the device failed to meet verifying that the servicing meets the
specifications; specified requirements.
(2) Whether the device was being used (b) Each manufacturer shall analyze
for treatment or diagnosis; and service reports with appropriate statis-
(3) The relationship, if any, of the de- tical methodology in accordance with
vice to the reported incident or adverse § 820.100.
event. (c) Each manufacturer who receives a
(e) When an investigation is made service report that represents an event
under this section, a record of the in- which must be reported to FDA under
vestigation shall be maintained by the part 803 of this chapter shall automati-
formally designated unit identified in cally consider the report a complaint
paragraph (a) of this section. The and shall process it in accordance with
record of investigation shall include: the requirements of § 820.198.
(1) The name of the device; (d) Service reports shall be docu-
(2) The date the complaint was re- mented and shall include:
ceived; (1) The name of the device serviced;
(3) Any unique device identifier (UDI) (2) Any unique device identifier (UDI)
or universal product code (UPC), and or universal product code (UPC), and
any other device identification(s) and any other device identification(s) and
control number(s) used; control number(s) used;
(4) The name, address, and phone (3) The date of service;
number of the complainant; (4) The individual(s) servicing the de-
(5) The nature and details of the com- vice;
plaint;
(5) The service performed; and
(6) The dates and results of the inves-
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Food and Drug Administration, HHS § 821.1
plement section 519(e) of the Federal such failure, misbrands the device
Food, Drug, and Cosmetic Act (the within the meaning of section 502(t)(2)
act), which provides that the Food and of the act and commits a prohibited act
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