Kasyap Ram. V.S.

Y
KPHB, Hyderabad, Telangana| +918886111757 | +918328534338 | ykasi466@gmail.com

Objective

To secure a responsible career opportunity to fully utilize my expertise and

skillset, while making a significant contribution to the success of the company
on a win-win basis.

Technical Expertise

• Expertise in Multiple Public Cloud services with hands on experience in Design

and Automation of Infrastructure on Cloud.
• Expertise in Installing, configuring, securing and managing software by
remote access.

• Played various roles which include Subject Matter Expert, Technical Support
Engineer, Customer Support and Desktop Support Engineer.

 Deployed, Handled and Maintained large scale End to End Solution on

Microsoft Azure Cloud.

Skills & Abilities

• Worked on Windows and Linux (Red hat, Ubuntu) Operating Systems.

• Install and configure computer hardware operating systems and
applications, monitor and maintain computer systems and networks.
• Troubleshooting the system and n/w problems, diagnosing, solving the
software errors and hardware faults and rectification.
• Excellent troubleshooting skills in planning and managing the resources.
Experience

CUSTOMER SUPPORT & RETENTION EXECUTIVE| VODAFONE | FEB 2014 –

APR 2016
• Respond to Customer queries and address service complaints in a timely
manner.
• Develop new strategies for Customer Retention activities.
• Analyze Customer Feedback and develop new techniques to ensure customer
retention.
• Perform Customer negotiations and reach a fair conclusion from both business
and customer perspectives.
• Build positive working relationship with customers for repeat businesses.

CONSULTANT - L1| SUTHERLAND| UBER | APR 2016 – FEB 2017

• Respond to Customer queries and address service complaints in a timely
manner.
• Related to Fare and Surcharge for every trip.
• Perform Customer negotiations and reach a fair conclusion from both business
and customer perspectives.
•
TECHNICAL SUPPORT ENGINEER | KNOAH SOLUTIONS | TWC |

MAR 2017 – MAR 2018

• Monitoring and maintaining the computer systems and networks within an

organization.
• Acknowledge the receipt of the query and provide the reference number.
• Assure the Customer, of a resolution informing the turn-around time.
• Working with the field engineers to visit customer's house if the problem is
not resolved.
• Install and configure computer hardware operating systems and
applications, monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving
hardware or software faults and replace parts.
• Provide support, including procedural documentation and relevant reports.
TECHNICAL SUPPORT ENGINEER | INGRAM MICRO CLOUD | JAN2019 – AUG
2019

 Worked as a L2 Technical support engineerss.

 Troubleshooting office 365 subscription and specialization in MS
Exchange, Active Directory and Group policies.
 Monitoring and troubleshooting Computer Hardware, Operating
Systems, Networking issues, and Windows support.
 Creating Distribution lists, Groups, Printer Issues, installing printers
and troubleshooting.
 Install and Configure Microsoft Applications through remote access.
 Coordinate with Microsoft Engineer to resolve the queries related to
Microsoft Applications.

Education and Certification

 Completed Bachelor’s in Computer Science from Sri Krishnadevaraya
University with securing First Class
 Completed Intermediate from Sri Prakash Junior College.
 Completed SSC from Surya Chandra EM School.
 Microsoft Certified IT professional on Azure 70-535 Architecture.

Personnel

Name : Kasyap Rama.V.S.Y.

Father’s Name : Raveendra Babu. Y

Date of Birth : 13-05-1991.

Languages Known : English, Telugu and Hindi

DATE: (KASYAP RAMA.V.S.Y)

PLACE: