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Automating IT Processes across the Datacenter

Improving IT Service Delivery

and Quality through Automation
Opalis IT Process Automation Software reduces
operational costs and improves IT efficiency by
delivering services faster, with fewer errors. This is
achieved by replacing manual, resource-intensive
and error prone activities with standardized,
automated processes.
IT Process Automation (ITPA), also referred to as
Run Book Automation (RBA), is the ability to
orchestrate and integrate management and
infrastructure tools in support of best practices and
standards initiatives such as ITIL and MOF. Figure 1. Opalis Workflow Process Designer

Opalis automates the end to end operational

processes that traverse organizational boundaries
– bridging IT silos, management tools, physical,
and virtual environments.
Well defined workflow processes are the basis for
implementing efficient incident, change,
configuration and release processes in an IT
environment. Repeatable IT processes lessens the
risk for IT by eliminating opportunities for human
error, as well as freeing up valuable IT staff from
constantly performing mundane tasks. Companies
who implement Opalis IT Process Automation
realize the following benefits:
 Standardized and documented processes
that span organizational silos and/or
locations.
 Compliance and consistent results through
automated best practices.
 Faster service delivery across physical and
virtual environments.
Enabling the Dynamic Data
Center
As a part of the Microsoft System Center Server
Management Suite, Opalis is uniquely positioned to
enable the dynamic datacenter by orchestrating
tasks between Operations Manager, Configuration
Manager, Virtual Machine Manager, Data
Protection Manager and 3rd party management
tools. Opalis can be leveraged to automate any IT
process across a heterogeneous environment, with
full solutions for Incident Management, Change &
Configuration Management and Provisioning &
Service Management.
Incident Management
Automating incident response activities to
dynamically respond to failure scenarios or poorly
configured components in the environment greatly
improves service availability and performance.
Opalis leverages Operations Manager’s deep
monitoring capabilities to initiate the automation of
incident handling procedures. It also integrates with
service desk tools to expedite problem resolution.
With the Opalis Incident Management solution you
can:
 Automate triage, diagnose and repair steps
 Enrich the alert with diagnostic info and
escalate to an application expert
 Move or sync 3rd party event monitors with
Operations Manager
 Integrate Operations Manager with service
desk tools, diagnostic scripts and
application tools This workflow coordinates tasks between Virtual
Machine manager, Configuration Manger and a
service desk.

Change & Configuration Management

Opalis provides IT with greater control over the
datacenter and by standardizing and automating
best practices for change and configuration
activities. Opalis ensures consistent and repeatable
outcomes during the change process by
coordinating Configuration Manager with 3rd party
This workflow triages an error from Operations
Manager and then populates a service desk with
asset, database and management tools.
diagnostic results.  Automate CI creation and sync CMDB tools

Provisioning & Service Management  Automate approval processes between

departments
Opalis automation enables IT to be responsive to
service requests by orchestrating the tools that  Orchestrate tools to fix audit failures and
support lifecycle management including network, return to the desired state
storage, server (virtual and physical) and  Integrate Configuration Manager with
application provisioning and tear down activities. service desks, asset management, event
With the Opalis Provisioning & Service monitors and CMDBs
Management solution you can:
 Orchestrate network, storage, server,
application and management tasks to build
and deploy services
 Automatically clone, configure, deploy and
verify virtual machine status
 Integrate service desks tools for approval
processes This workflow orchestrates tasks between Virtual
 Coordinate backup, notification, asset and Machine Manager, Configuration Manager, Data
Protection Manager and a service desk.
CMDB tools during tear down activities
 Power up and power down servers based
on request or alert

.
Key Capabilities
Opalis provides advanced capabilities to simplify
complex processes with out of the box integration Opalis Integration Packs
to management tools, pre-built process catalogs Opalis Integration Packs extend the functionality
and a script-free workflow designer with advanced of the Opalis automation platform by providing
decision making capabilities. This translates into product specific activities that orchestrate tasks
rapid ROI, quick implementation and reduces total and integrate data between systems.
cost of ownership (TCO).  BladeLogic Operations Manager
 BMC Atrium CMDB
100% Script-free Automation
Double click icons to configure form-based  BMC Event Manager
workflow activities. No reliance on script or  BMC PATROL
development knowledge lowers process  BMC Remedy ARS
development and maintenance costs.  CA AutoSys

1-Click Integration Data Bus  CA eHealth

Pass data between systems in one click with the  CA NSM
unique Opalis publish/subscribe data bus for rapid  CA Service Desk
integration.  CA Spectrum
Intelligent Workflow & Embedded Rules Engine  EMC Smarts InCharge
Create context-adaptive workflows with intelligent  FTP
decision making logic to automate even the most  HP Asset Manager
complex processes.  HP iLO
Parallel Workflow  HP OpenView Operations
Run multiple, concurrent branches of a workflow for  HP OpenView Service Desk
high volume processing.  HP Service Manager
Automatic Data Discovery  HP Network Node Manager
Connect, discover and display data from target  IBM Tivoli NetCool / OMNIbus
systems (e.g. a new field/form in a service desk  IBM Tivoli Enterprise Console
field) to eliminate the risk of processes breaking  IBM Tivoli Storage Manager
when systems change.  Microsoft Active Directory
 Microsoft System Center Configuration
Manager *
 Microsoft System Center Operations
Manager
 Microsoft System Center Virtual Machine
Manager *
 Microsoft System Center Service
Manager *
 Symantec Net Backup
 VMware vSphere
* updates due CY2010
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