ESP FINAL

ENGLISH FOR BANK TELLER

Name: ARVP
Class: IV B/ FKIP B.Inggris Reg. Sore
NIM: E1D111065

UNIVERSITY OF MATARAM

2013
English for Bank Teller
I. INTRODUCTION

a. The importance of English

English is the International Language and is one of the most popular and most spoken in
the technology world. We need to know English language in order to study any science subject
or any computer language. We need to know English to communicate effectively too many
developed countries. English is very much important in our life, it is necessary in each and every
field. If we know English we never feel tongue tide in front of others. It's a widely spoken
language. People take pride in speaking English .if we don't know English, we will leg behind
the other. English is a need of hour. Today we can't deny the importance of English in our life.
To anyone who lives in an English speaking country, it is of vital importance. Language is
always very important, because it is the means of communication. If you cannot speak the
language of a place, it will be very difficult to communicate with the people. And so it is an
absolute necessity. We communicate with others every day. Weather we just say 'hello' or have a
long conversation, or weather we give or follow instructions, or weather at home or at the shop
or in the workplace. Communication is a tool for everyday life-Everyone uses it every day. And
language makes it a whole lot easier, so everyone learns to speak their native language. And
English is the most widely spoken language in the world, and if you know how to speak it, it will
be an invaluable tool of communication. You can develop your knowledge for betterment of
your knowledge. As long as you educate yourself, you will come across many new things. There
is no end for learning.

So to say, it has become as an ideal language for expressing our feelings. First, we have to
learn the language and then we have to gain fluency in the language. Unless we have the fluency in
English language, it would not be possible to work with the computer. If you do not know English,
then you would be in need of a translator to do the job.

Most of the job engaged in dealing with international clients and suppliers prefer using
English as the primary source of communication. While people have their own native languages,
English serves as the most common and user-friendly language to interpret, translate and
communicate with English-speaking customers and professionals. Hence, to make the best out of
the available opportunities, one has to be highly fluent in English.
 b. Brief review of an ESP approach in syllabus design

English for banking is designed for students who plan to take a banking or bank teller
course entirely or partly in English. The principal aim of English for banking is to teach students
to cope with input texts, i.e., listening and reading, in the discipline. However, students will be
expected to produce output texts in speech and writing throughout the course.

The syllabus focuses on key vocabulary for the discipline and on words and phrases
commonly used in academic and technical English. It covers key facts and concepts from the
discipline, there by giving students a flying start for when they meet the same points again in
their faculty work. It also focuses on the skill that will enable student to get the most out of
lectures and written texts. Finally, it present the skill required to take part in seminars and
tutorials and to produce essay assignments.

English for Banking has 12 units, each of which is based on a different aspect of banking.
Odd-numbered units are based on listening (lecture/seminar extracts). Even-numbered units are
based on reading.

Each unit is divided into four lessons:

Lesson 1: vocabulary for the discipline; vocabulary skills such as word-building, use of affixes,
use of synonyms for paraphrasing.

Lesson 2: speaking or listening text and skills development

Lesson 3: speaking or listening skills extension. In addition, in later speaking units, students are
introduced to a writing assignment which is further developed in Lesson 4; in later listening
units, students are introduced to a spoken language point (e.g., making an oral presention at a
seminar)

Lesson 4: a parallel listening or reading text to that presented in Lesson 2 which students have to
use their new skills (Lesson 3) to decode; in addition, written or spoken work is further practiced.

The last two pages of each unit, Vocabulary and Skills bank, are useful summary of the unit
content.

Each unit provides between 4 and 6 hours of classroom activity with the possibility of a
further 2-4 hours on the suggested extra activities. The course will be suitable, therefore, as the
core component of a faculty-specific pre-session or foundation course of between 50 and 80
hours.

It is assumed that prior to using this book students will already have completed a general
EAP (English for Academic Purposes) course such as Skills in English (Garnet Publishing, up to
the end at least of Level 3), and will have achieved an IELTS level of at least 5.
 c. Method of doing needs analysis

Before conducting this ESP class, we conduct need analysis first. It is done by doing
interview and test. Here are the following questions in our need analysis:
1. Why is the language needed?
 For work
 For training
 For on-the-job training
 For some other purposes
2. How will the language be used?
 Skills involved: listening, speaking etc.
 Activities applied: oral presentation, role-play, etc.
3. What will the content areas be?
 Subjects : economy
 Themes /topics
 Levels: students, teachers, etc.
4. Who will the learner use the language with?
5. Where will the language be used?
6. When will the language be used?
7. Why are learners taking the course?
 serving the customers
8. How do the learners learn?
 What is their learning background?
 What is their concept of teaching and learning?
9. Who are the learners?
10. Where will the ESP course take place?
 II. NEEDS ANALYSIS
Target Group: Bank Teller

Responsibelities Comunicative Needs Competencies Materials

1. Welcoming the How to welcome the 1.Can use greetings Can use greeting:
customers
customers thanking. - expression for
appropriately.
greating &
thanking.

2. Can enquiry Can enquiry

customer’s identity. customer’s identity.
- Asking with
understandable
language.

2. Answering the How to answer 1.Can use greetings Can use greetings
customer’s inquiries
customer’s -clear listening and
via telephone
inquiries via efficiently. many vocabulary.
telephone.
2. Be able to answer Be able to answer the
the different types of different types of
questions. questions.
-expressions of
giving response.
3. Well customers How to serves the 1.Be able to give Be able to give
services. customers. instruction. instruction.
- Giving
instructions.
 2.Can help costumers Can help customers
to check an account. to check an account.
- explain how to
use an account
well.
3. Be able to respond Be able to respond
the necessities of the necessities of
customers. customers.
- giving respond to
the customers’
needs
- identifying the
customers need.

4. Helping customers How to help 1.Can explain how to Can explain how to
to saving their customers to save save deposits. save deposits
money. their money safely. - Explaining rules

2.Can explain about Can explain about

payment collecting. payment collecting.
- Giving
explanation slowly

3.Can explain how to Can explain how to

save bond purchase. save bond purchase.
- explain speaking
well.
5. Helping customers How to Help 1.Can explain how to Can explain how to
to withdrawal customers to take the deposits. take the deposits.
their money. withdrawal their -explain with
money carefully. speaking well.

2.Can explain about Can explain about

withdrawal their withdrawal their
money by ATM. money with ATM.
-explain with
speaking slowly and
carefully.

3.Can explain how to Can explain how to

create ATM. create ATM.
-explain with
speaking well.

6. Helping customers How to help 1.Can explain how to Can explain how to
to pay the bills. customers to pay the pay bills. pay bills.
bills slowly. -use good attitude to
customers.
2.Can explain the Can explain bills that
way to pay the will pay.
bills. -explain with clear
speaking and
spelling.
3.Can show where Can show where
payments can. payments can.
-explain customers
carefully.
7. Helping customers How to help 1. Can explain to Can explain cash
to doing the other customers do the cash their check. their check.
transaction. other transaction -use grammar and
comfortably. speaking clearly.

2.Can explain how Can explain how to

to transfer their transfer their money.
money. -explain with good
attitude and clear
spelling.
3.Capable of giving
solutions or advice. Capable of giving
solutions or advice.
-use good attitude to
make some relation
with customer
comfortably.
III. SAMPLE OF THE SYLLABUS

Skills Competency Topic/Materials Source of Material

1. Can use greetings and - Memorizing the English in Focus
thanking. list of greetings Book for Grade VII
and thanking. Junior High School.
2. Can enquiry customers’ - Asking English in Focus
Speaking identity. informative Book for Grade VII
questions. Junior High School.
3. Be able to give explanation - Giving We’re in Business
explanation based Book.
on the occupation.
1. Be able to give instruction. - Learn the way of Communication
giving instruction. Builder Book.
2. Be able to respond - Mastering the rule Communication
Speaking customers’ necessities. of giving respond Builder Book.
- Memorizing the Practical English
3. Capable of giving solution.
rules of giving Conversation.
solution.
1. Be able to answer different - Responding to - Instruction by the
types of questions. spoken manual teacher.
- Responding to - Describing the
listening texts about picture about bank
job descriptions. teller
Listening
- Complete the texts
about the - Fill the incomplete
description of bank text description
teller. given by the
teacher.
 1. Be able to give opinion. - Listening to the English in Focus
expressions for CD.
asking and giving
opinion.
2. Capable of giving - Listening to the English in Focus
instruction. expression of CD.
Listening
giving
instruction.
3. Can use greeting and - Listening to the Commands by the
thanking. expression of teacher.
greeting and
thanking.
1. Be able to serves the - Listening to the - Using tape
customers expressions for recordings given
asking clarification. by English for
- Listening to the banking
expressions of - Using tape
Listening giving facts or recordings
complains. played by the
- Listening to the teachers.
gratitude, apology, - Tape recordings
giving information. from English in
focus book
REFERENCE:
http://wiki.answers.com/Q/Importance_of_English_in_today%27s_life

http://EzineArticles.com/?expert=Raghu_Sundaram

http://ezinearticles.com/?The-Importance-Of-The-English-Language&id=147211

http://lifestyle.iloveindia.com/lounge/importance-of-english-10649.html

http://englishcentral.net/pdf/ESAP%20Banking.pdf

http://nurarifs.blogspot.com/2011/09/need-analysis-and-syllabus-and-course.html

http://work.chron.com/responsibility-bank-teller-5321.html

Cyssco, Dhanny R,2003. English for Banking. Puspa Swara. Jakarta.

http://en.wikipedia.org/wiki/Bank_teller

Wardiman. Artono, Masduki B. Jahur, & M. Sukirman Djusma. 2008. English in Focus for Grade VII
Junior High School. Bandung
Kurniawan, Eri, & Arief Kurniawan. 2008. Communication Builder: English for Vocational School.
Bandung
Norman. Susan. 1983. We’re in Business: English for Commercial Practice and International Trade.
America: American Express

Izzan. Ahmad. 2007. Practical English Conversation. Jakarta: Percetakan KBI

http://bogglesworldesl.com/ox/BankDialogue.doc.

http://englishahkam.blogspot.com/2012/09/contoh-dialog-percakapan-cara-menyapa-memperkenalkan-
diri-mengucapkan-selamat-tinggal-dalam-bahasa-inggris.html
APPENDIX:
1. Make Conversation
- Greeting
 Good morning, May I help you…?
 Good Afternoon…?
- Thanking
 Thank you for coming Mr….?
 Nice to meet you….?
2. Language Function
- Expressing Gratitude
 Thank You…..
 Thanks….
 Thank you very much……
- Expressing Apology
 I am sorry…
 I am very sorry….
 Please excuse me…..
 Please accept my apology……
3. Asking something
 Can you give me…..
 Take me that…..
 Could you please…..
 Would you kindly……
4. Giving Something
 Sure. Glad to help…..
 Yes, of course…
 Certainly, here it is……
Sample Conversation: Bank Transactions

A = Bank Teller B=Customer

A: Good Afternoon. How may I help you today?

B: Hi. I’d like to cash this check.
deposit this money into my account
withdraw $500.00 from my account.
change this into American money.
pay this bill.
A: Can I have your bankcard please?
B: Ok. Here you are.
A: And, I’ll need some picture ID as well.
B: Is my driver’s license OK?
A: That’ll be fine. Thanks.
…Teller Counts money…
A: Here is your ID and here is your money.
your receipt
A: Will there be anything else for you today?
B: No, that’s all thank you.
A: Have a nice day.
B: You too.

Check their account:

Deposit Book:

Payment Collecting:
Bond Purchasing:

ATM Card:

Pay bills:
Make a Transfer: