Personal and Team Dynamics

Overview (UC)
Dr Michael Baird
Unit Coordinator
Business Capstone
School of Marketing
Curtin Business School
Curtin University
Email: Business.Capstone@curtin.edu.au
These slides are available in Blackboard under
‘Learning Modules’ or ‘iLectures’
• For general announcements about Business Capstone regularly check
Blackboard > Business Capstone > ‘Announcements.’
• Regularly check Curtin student email. Only communicate with tutors
using Curtin student email accounts (@student.curtin.edu.au).
Email from other addresses (e.g. @gmail.com, @yahoo.com, etc) may
end up in a Junk folder and not be seen or answered.
• Finding tutor’s name, email address and Industry ID:
Blackboard > Business Capstone > Contacts > Timetable and Tutors
• Email sent to a tutor, administrator or the Unit Coordinator must
provide Curtin University ID number and Industry ID.
(Help us to help you)
• Email directed to the Business Capstone Unit Coordinator will usually
only be answered if the issue has been first discussed and cannot be
resolved with the relevant tutor.
 In this seminar
• Seminar 02 eTest Multiple Choice Questionnaire.
• Administration and Seminar Summary.
• Discuss Emotional Intelligence.
• Building Emotional Intelligence in teams.
• Complete Capstone® Business Simulation registration.
• Capstone® Practice Round 1 – Data Entry and Update Official
Decisions.
• Continue Capstone® Business Simulation Preparation Tasks.
 Introduction and Overview
to Business Capstone
• ‘Flipped’ (Active Learning) Classroom Strategy.

• ‘Flipped Classroom’ applies to all campus locations.

• Active Learning Seminars are 2 hours.

 Student Misconduct
• WHAT IS STUDENT MISCONDUCT?
• Statute No. 10 – Student Discipline, of the Curtin
University of Technology Act 1966 (WA), describes
three kinds of misconduct:
– academic record fraud
– academic misconduct
– general misconduct.
 Student Misconduct
• WHAT ARE THE PENALTIES FOR MISCONDUCT?
• Penalties can include:
– a formal warning or admonishment, or both;
– a reduced or nil grade in respect of the assessable item in
which the Academic Misconduct occurred;
– a requirement for the Student to repeat the assessment
(but with a reduced maximum mark);
– an ANN grade for the unit in which Academic Misconduct
occurred;
– ANN grades for one or more other units assessed in the
same study period as the unit in which Academic
Misconduct occurred.
 For your viewing pleasure
• QR Code (Quick Response Code)
Allows download of video segments explaining how to use
Capstone® Business Simulation. i-nigma QR code reader apps
widely used.
• Tutorials and Animated Demonstrations
Check out these learning resources in Capstone®
(http://www.capsim.com/).
• Video Business Interviews (via YouTube)
(Blackboard > Video Business Interviews).
 Expectations of Student

• ALL students need to undertake Essential Reading and

viewing of videos before Active Learning Seminars.

• ALL students must be prepared to complete 10 Multiple

Choice Questions for Seminars 02-11 during Active
Learning Seminars.
 eTests
• Whilst attending each Active Learning Seminar (02-11),
students are expected to complete an eTest to ensure
learning opportunities are maximised. An eTest is a
computer based test used to assess learning outcomes.
• eTests are also valuable preparation for fully participating in
the Active Learning Seminars.
• Each eTest consists of 10 randomly selected Multiple Choice
Questions that contribute 20% (i.e. 10 seminars × 2%) to
the overall mark for Business Capstone.
 eTests
• A Choose your own eTest feature has been added.
• For each seminars eTest, students now have the option to
complete one out of a choice of two eTests.
• This has helped to address the Evaluate concerns given by
students that there were too many journal articles to read
and videos to watch for a 2% weekly eTest.
 eTests
• Conditions for eTest Multiple Choice Questions:
o Each eTest must be done in the Active Learning Seminar.
o Only one attempt is permitted for each eTest.
o 10 minutes is provided for completing each Seminars
eTest (10 questions = 10 minutes).
o An eTest must be completed in a single session.
o Each eTest is marked by Blackboard and the results made
available in Grade Centre in ‘My Grades’ when complete.
 eTests
• Learning material in the eTest includes:
o Business Capstone Unit Outline.
o Capstone® Business Simulation.
o Capstone® Team Member Guide.
o Capstone® video segments linked from QR (Quick
Response) Codes.
o Required Readings (Reading List).
o Video lecture segments (Unit Coordinator and Experts).
o Selected Video Business Interview background question
videos.
 eTests
• Students are permitted to refer to paper copies of the journal
articles, Capstone® Team Member Guide and/or hand written
notes in ENGLISH during the eTest.
• Typed notes are not permitted.
• Copies of questions and/or answers (hand written or otherwise)
from any source are not permitted.
• Students must not use any electronic documents, nor access the
internet, when doing the eTest.
• The possession of unauthorised material in an eTest or any other
form of cheating or attempting to cheat in an eTest is not
permitted, and will be referred to the appropriate committee for
Academic Misconduct.
 eTests
• Please be aware that these questions are intentionally
challenging, as would be expected in a final year Bachelor
of Commerce unit.
• Where multiple answers are correct, the questions are
‘zero biased’.
• Correct answers have positive marks.
• Incorrect answers have negative marks.
• Selecting all answers will generally result in zero marks.
• A negative mark cannot be awarded for any question.
Required Reading before Seminar 02
• Hackman, R. 2011. Six Common Misperceptions about
Teamwork, Harvard Business Review (HBR Blog Network):
1-1.
• Borgatti, S. 2004. Manual for Working in Teams: 1- 4.
• Druskat, V.U., and S.B. Wolff. 2001. Building the Emotional
Intelligence of Groups. Harvard Business Review 79(3):
80-90.
Required Reading before Seminar 02
Read and re-read the Capstone® Team Member Guide, 1-25.
Note: Online Team Member Guide
7.1 TQM/Sustainability
7.2 Human Resources
7.3 Labor Negotiations
7.4 Adv. Marketing
Capstone® > ‘Welcome Page’ > Getting Started > The Guide >
Team Member Guide > 7 Additional Modules
 Required Viewing before Seminar 02
• Video Business Interview – Shane Tonkin; Hockey Australia.
• Working Positively in Teams and Peer Evaluation
(in Blackboard Seminar 02).
• Video Capstone® QR Code Situation Analysis.
• Continue Preparation Tasks for Capstone® Business
Simulation.
Video segments Emotional Intelligence
“an emotional intelligence competency is an ability to
recognize, understand, and use emotional information about
oneself or others that leads to or causes effective or
superior performance” (Boyatzis and Sala 2004, 149).
 Emotional Intelligence
(Goleman, Daniel. 1999. Working with Emotional Intelligence. London, United Kingdom: Bantam Books)

Goleman emotional intelligence comprises following characteristics:

• Self-Awareness – ‘the ability to recognize and understand your moods,
emotions, and drives, as well as their effect on others.’
• Self-Regulation – ‘the ability to control or redirect disruptive impulses and
moods’ and ‘the propensity to suspend judgment – to think before acting.’
• Motivation – ‘a passion to work for reasons that go beyond money or
status’ and ‘a propensity to pursue goals with energy and persistence.’
• Empathy – ‘the ability to understand the emotional makeup of other
people’ and ‘skill in treating people according to their emotional reactions.’
• Social Skill – ‘proficiency in managing relationships and building networks’
and ‘an ability to find common ground and build rapport.’
 Leadership That Gets Results
(Goleman, Daniel. 2000 (Mar/Apr). Leadership that gets results, Harvard Business Review, 78, 2: 78-90)

Research by Hay/McBer identified 6 main leadership styles ‘each springing

from different components of emotional intelligence.’
1) Coercive – demand immediate compliance.

2) Authoritative – motivate people towards a vision.

3) Affiliative – create emotional bonds and harmony.

4) Democratic – build consensus through participation.

5) Pacesetting – demand excellence and self-direction.

6) Coaching – developing people for the future.

 Leadership That Gets Results
Following styles impact directly on the ‘climate’ of organisations
comprising the following elements:
• Flexibility – how free people are to innovate.
• Responsibility – the sense of responsibility people have to the
organization.
• Standards – the standards that people set.
• Rewards – the accuracy of performance feedback.
• Clarity – how clear people are about mission and values.
• Commitment – how committed people are to a common purpose.
Switch between the 6 styles EI can be learned but has to be practised.
Business Capstone provides opportunities to develop EI capabilities
 Team Allocation for Capstone®
• Tutors will randomly allocate students to Teams Andrews,
Baldwin, Chester, Erie and Ferris.
• Students are deliberately placed in diverse teams.
• Ideally, a student from each business discipline will be
allocated to each team of 5 students × 5 groups
(this is dependent on the make-up of the class).
• Meet and work with new people.
• Increase your business network.
• A computer driven Team Digby introduced to Capstone®
Business Simulation to moderate effect of industry
performance on simulation marks.
Decision Entry + Update in Capstone
• Follow the screenshots from Blackboard (linked from
Seminar 2) to enter decisions in Capstone®.
• Teams to become familiar with the Data Entry screens.
• Updating your Official Decisions regularly is essential.
• Different team members work on each page in turn so
everyone gets some ‘hands on’ practice.
• Just input the numbers as given. Because your team has just
been created, no strategy is required.
• Next class the team’s strategy will be implemented using
these same data entry screens.
 Coming to terms with the
Capstone® Business Simulation
Begin work as a team on
• Practice Making and Reviewing a Decision in Capstone®.
• Prepare Mission, Values and Strategies Statement. One
member of team to submit to Blackboard.
How can you organise your company?
• Product Manager
• Segment Manager
• Functional Manager
• Competitive Intelligence Officer
 Need more practice?
Capstone® Business Simulation Footrace
• The Capstone® Business Simulation Footrace is a
stand-alone simulation competition that is FREE for all
students to participate in.
• This is available thanks to former students who
requested extra practice rounds to help them prepare
for the competition rounds.
• This is an optional tool for students to complete in
their own time outside of class.
 Need more practice?
Capstone® Business Simulation Footrace
• The Capstone® Business Simulation Footrace can be
run by teams or by individuals. All participant teams
compete against a common set of computer
competitors. Participants can proceed at their own
rate, completing between 1-8 rounds in their own
time.
• The Capstone® Business Simulation Footrace will be
available until the Monday of Seminar 06 at which
time it will be disabled.
 Need more practice?
Capstone® Business Simulation Footrace
• More information can be found at:
Blackboard > Unit Resources > Capstone® Business
Simulation > Capstone® Business Simulation Footrace
Required Reading before Seminar 03
• Read and re-read the Capstone® Team Member Guide, 1-25.
• Online Capstone® Team Member Guide: Ch. 12 - Six Basic
Strategies.
• Collis, D.J. and M.G. Rukstad. 2008. Can you say what your
strategy is? Harvard Business Review 86(4): 82-90.
• Freeman, R.E., A.C. Wicks, and B. Parmar. 2004. Stakeholder
Theory and the ‘Corporate Objective Revisited’,
Organization Science 15(3): 364-369.
 Required Viewing before Seminar 03
• Video Business Interview – Joseph Blandoi; SALCRA (Sarawak
Land Consolidation & Rehabilitation Authority).
• Video Business Interview – Aisah Eden; Sarawak Energy.
• Video Business Interview – Karl Matacz; Synergy.
Submissions due before Seminar 03
• Submit Simulation Preparation Tasks (in Capstone®).
 Finding Capstone® Assessments
Simulation Preparation Tasks (10%)
Business Capstone > Assessment > 1) Capstone® Team
Simulation (40%) > Introduction to Capstone® Business
Simulation (10%) > Finding Capstone® Assessment
Contains screenshots showing where each assessment item
can be found in Capstone®.
Capstone® Team Member Guide. Capsim®
Management Simulation Inc is Required Reading
and can be downloaded free from:

Blackboard
For access In Blackboard select ‘Unit Resources’
2) Click on ‘Capstone® Business Simulation’
3) Click and download the file ‘Capstone ® Team
Member Guide’ in either English, Spanish,
Chinese (Traditional or Simplified), Slovak.

Capstone®
For access via Capsim® website, after
registration:
1) Login to Capsim
2) Click on ‘Capstone’
3) Click on ‘Help’
4) Select ‘PDF Guide’
5) Click and download the file ‘Capstone ® Team
Member Guide’ in either English, Spanish,
Chinese (Traditional or Simplified), Slovak.
 References and Acknowledgement
Capstone®, Capstone® Simulation, Capstone® Business
Simulation, Foundation®, Foundation® Simulation, Foundation®
Business Simulation, Capsim®, Comp-XM®, Management
Simulations, Inc.® and MSI® are among the many trademarks of
Capsim Management Simulations, Inc.®. The term "capstone
simulation" never should be used to describe a simulation in
what sometimes is known as a "capstone course." A simulation
used in a capstone course is not a capstone simulation unless it is
our Capstone® Simulation.
Thank you for your attention!