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Troubleshooting
ZTE CORPORATION
ZTE Plaza, Keji Road South,
Hi-Tech Industrial Park,
Nanshan District, Shenzhen,
P. R. China
518057
Tel: (86) 755 26771900 800-9830-9830
Fax: (86) 755 26772236
URL: http://support.zte.com.cn
E-mail: doc@zte.com.cn
Contents
Chapter 1.................................................................1
Maintenance Overview..............................................1
Maintenance Description...................................................1
Maintenance Requirements.....................................................1
Maintenance Principles......................................................1
Right Management................................................................1
Data Observation..................................................................2
Data Modification..................................................................3
Data Synchronization.............................................................3
Man-machine Commands.......................................................3
Board Operations..................................................................4
Update................................................................................4
Maintenance Classification.................................................5
Analysis Methods.............................................................5
Indicator Status Analysis........................................................5
Signaling Tracing Analysis......................................................6
Alarm Logs Analysis...............................................................6
Replacement Analysis............................................................8
Precautions.....................................................................9
Personnel Qualifications.........................................................9
Maintenance Management....................................................10
Data Maintenance................................................................10
Equipment Room Environment..............................................10
Tools and Instruments/Meters...............................................11
Spare Materials and Parts.....................................................11
Technical Documents...........................................................11
Technical Support................................................................11
Chapter 2................................................................13
Routine Maintenance...............................................13
Overview.......................................................................13
Daily Routine Maintenance Items......................................14
Weekly Routine Maintenance Items..................................14
Monthly Routine Maintenance Items..................................15
Semiannual Routine Maintenance Items............................16
Other Recommended Maintenance Items...........................17
Chapter 3................................................................21
Chapter 4................................................................27
IIA Alarms.....................................................................39
Loss Of Signal (LOS) of STM-1...............................................39
Loss Of Frame (LOF) of STM-1...............................................39
Multiplex Section Alarm Indication of STM-1 (MSAIS)................39
Loss Of Pointer (LOP) of STM-1 AU4.......................................40
Loss Of Electrical Signal (LOS) of E1 Link................................40
Loss Of Frame (LOF) Synchronization of E1 Link.......................41
Loss of Cell Delimitation (LCD) of E1 Link................................41
Loss of IMA Frame (LIF) of E1 Link.........................................41
E1 IMA Group in Non-Working Status.....................................42
PVC Error...........................................................................42
Transmission Clock Abnormal................................................43
Software Operation Failure....................................................43
Board Configuration Parameter Error......................................43
Configuring IMA Group Failure...............................................44
Configuring STM-1 Port Failure..............................................44
iii
Configuring TC Port Failure...................................................44
Configuring PVC Failure........................................................45
CPU Overload Alarm.............................................................45
Board Hardware Error..........................................................45
Optical Module Not-in-position...............................................46
TAC Alarms....................................................................46
Software Operation Failure....................................................46
Board Configuration Parameter Error......................................46
Board Hardware Local Channel Error......................................47
Board Hardware Error..........................................................47
EMU Alarms...................................................................47
Ambient Temperature Abnormal............................................47
Whole Equipment Temperature Rise Alarm..............................48
Clock Reference Source Loss.................................................48
Rack Power Abnormal..........................................................49
Board Communication Link Disconnected................................49
Software Operation Failure....................................................50
Board Configuration Parameter Error......................................50
Fan Alarm..........................................................................50
Temperature Sensor Not-in-position.......................................51
Father Node External Equipment Error....................................51
CPU Overload Alarm.............................................................52
Board Hardware Error..........................................................52
TRXU Alarms..................................................................52
Clock Module Error..............................................................52
Downlink LVDS Link Error.....................................................53
Software Operation Failure....................................................53
Board Configuration Parameter Error......................................54
CPU Overload Alarm.............................................................54
Board Hardware Local Channel Error......................................54
Board Hardware Error..........................................................54
BP Alarms......................................................................55
Clock Module Error..............................................................55
Uplink LVDS Link Error.........................................................55
Uplink Path Operation Abnormal............................................56
Downlink Path Operation Abnormal........................................56
Software Operation Failure....................................................56
Board Configuration Parameter Error......................................57
CPU Overload Alarm.............................................................57
Board Hardware Error..........................................................57
Signal Receiving Path Quality Abnormal Alarm.........................58
RDM Alarms...................................................................58
Clock Module Error..............................................................58
Antenna VSWR Exceeding 3.0...............................................58
Antenna VSWR Exceeding 1.8...............................................59
Calibration Interface Over-power Alarm..................................59
Software Operation Failure....................................................60
Board Configuration Parameter Error......................................60
CPU Overload Alarm.............................................................60
Board Hardware Error..........................................................60
LPA30 Alarms................................................................61
Board Hardware Error..........................................................61
Link Disconnected between LPA30 and EMC.............................61
Over-power Alarm...............................................................61
Over-VSWR Alarm: VSWR≥2.8..............................................62
Over-Temperature Alarm......................................................62
Over-Current Alarm.............................................................63
LPA30 VSWR Alarm, 2.8>VSWR≥1.8......................................63
Chapter 5................................................................65
Troubleshooting Examples.......................................65
Overview.......................................................................65
System Monitoring..........................................................66
High CPU Utilization.............................................................66
Decreased Radius of BTS Coverage........................................67
User Complaints.............................................................67
Difficult Call Connection........................................................67
Poor Call Quality..................................................................69
Slow to Access Internet........................................................70
Chapter 6................................................................73
v
Power Amplifier Output Power Protection................................76
Lightning Strike...................................................................76
Chapter 7................................................................77
Terms.....................................................................77
Appendix A.............................................................79
Abbreviations.............................................................79
Chapter 1
Maintenance Overview
Maintenance Description
Maintenance Requirements
Maintenance personnel must receive systematic training to be
qualified in system maintenance, master fundamentals of ZXWR
B09, and know overall structure and functions of each board, in
addition to some knowledge about network optimization and
network maintenance.
Maintenance Principles
This section introduces what maintenance personnel must pay
attention to in ZXWR B09 maintenance. Any operation against
following principles may have a negative impact on system
operation.
Right Management
Assign personnel-specific usernames and passwords for system
login, operation and maintenance, to restrict operation rights of
maintenance individuals and find operation history through
system logs in case of system malfunction.
Data Observation
Caution
Perform data observation operations carefully with large
quantities of data to report, including signaling tracing,
running information observation, all users of service
observation, and alarm refreshing. Excessive data report
during data observation may cause system breakdown in
extreme cases.
Caution
Select appropriate time (low traffic period) for data
observation operation, take appropriate measures, save
results in time and clean temporary data in time.
Data Modification
Caution
Take care in modifying data, particularly wireless data.
Observe carefully whether there is any effect on system
operation after modifying data.
Caution
Be sure to perform backup before modifying any data, to
ensure rapid restoration when any problem occurs.
Do not perform data synchronization at rush hours (at 10 AM
or 5 PM, Time varies from place to place).
Do not modify foreground database during daytime.
Data Synchronization
Caution
Be sure to backup data before modifying configuration.
Caution
Do not perform data synchronization in daytime unless
necessary.
Check operation log to identify the source if finding any data
of an unknown source.
Man-machine Commands
Caution
Be careful in using commands that lead to foreground
actions, including restart, reset, changeover, save, hardware
test, software download and cell block/unblock.
Do not delete current alarms and history alarms unless
absolutely necessary.
Be sure to lock background man-machine interface after
maintenance personnel leave operation and maintenance
console, to avoid any accidents.
Board Operations
Caution
Do not reset a board, plug/unplug it or power it off unless
absolutely necessary.
Prepare spare board before replacing a board. Make sure
there are sufficient technicians present for unexpected
emergencies in the case of major operations, such as
changing versions of important boards, or plugging,
unplugging and replacing key boards. Maintenance personnel
working on boards in the foreground must have support from
background personnel.
Caution:
Always wear an antistatic wrist strap before operating boards
on the rack and connect it to the rack before touching a
board.
Touch a metal object first to release static electricity on
hands.
Reduce power gradually (to change users in conversation or
in network access and to prevent users off-conversation from
accessing) when replacing LPA (Linear Power Amplifier).
Update
Caution
Perform upgrade at midnight when there is low traffic.
Keep contact information available for relevant personnel
(like transmission and power supply) to get their timely
assistance when required.
Formulate upgrade plan in advance, covering all emergency
measures.
Do not change procedures set forth in the plan, unless
necessary.
Inform supervisors before upgrading for necessary technical
support.
Assign a person to closely monitor the system for any faults
occurring since the upgrade.
Maintenance Classification
Maintenance falls into routine maintenance, notification message
handling, alarm message handling and troubleshooting, by
contents.
1. Routine maintenance
Routine maintenance refers to checking equipment running
status periodically. It is to find out and handle problems in
time to prevent potential damage or fault.
2. Notification message handling
Notification message handling is to analyze all kinds of
notifications during running of the system, to judge whether
anything is abnormal and to take appropriate measures.
3. Alarm message handling
Alarm message handling is to analyze different alarm
messages during running of the equipment, to judge
equipment running condition and to take appropriate
measures.
4. Troubleshooting
Troubleshooting is to analyze, handle and remove detected
faults.
Analysis Methods
Common maintenance analysis methods:
Analysis of indicator status
Analysis of signalling tracing
Analysis of alarm logs
Analysis through instruments and meters
Comparison by replacement
Others
F I G U R E 1 A P P L I C AT I O N O F S I G N A L L I N G M E T E R AT R N S
90%
100%
2
Node B RNC
Optical splitter %
10 90
0 %
1
Node B RNC
10%
10%
Signaling meter
Laptop computer
Replacement Analysis
Replace a board module or possibly a faulty connection cable
with a normal board module or connection cable of same type,
and observe whether the fault is recovered after the
replacement.
Use the following replacement analysis methods to rectify faulty
boards or a subsystem.
Active/Standby Switchover
Slot Exchange
Board Replacement
Cable Replacement
Cables that easily fail include TRXU RF cable, IIA port fiber/E1
line and rack fan connection line. Specific method:
1. Connect RF cable of the TRXU, parts of which are possibly
faulty, to DDL of another normal cell, and check status of the
cell. TRXU and related parts are normal if the cell is still
normal. Otherwise, replace them.
2. Remove connected optical fiber and check it through self-
loop if an optical interface of IIA is blocked. This optical
interface is faulty if self-check is abnormal. Connect the fiber
to another available optical interface of IIA and reconfigure
the data. Replace the optical fiber or check peer equipment if
the other optical interface is found normal in self-loop test.
Caution
Do not direct optical fiber interface to eyes, this may result in
a serious injury.
Do not look at IIA board optical interface directly, this may
result in a serious injury.
It is very difficult to remove fans on the rack. Check power cable
first by connecting it to another slot or using other methods
when finding that a fan is not working normally.
Precautions
Personnel Qualifications
Maintenance personnel must receive pre-service training to learn
necessary knowledge about the equipment and related network,
and they must follow instructions given in related manuals of the
ZXWR B09 to conduct maintenance.
Maintenance personnel must have earnest attitudes and high
competence.
Maintenance Management
Make a complete set of equipment room maintenance
regulations to standardize daily work of the maintenance
personnel. Forbid non-maintenance management personnel to
perform any maintenance operation.
Make a detailed on-duty log to provide detailed records about
system running, version status, data change, upgrade and
problem handling for easy analysis and troubleshooting once any
fault occurs.
Make a work shift record to clearly define responsibilities.
Do not play games or access the Internet through computer
terminal. Do not install, run and copy any other software not
related to the system at the terminal. Do not use the computer
terminal for other purposes.
Set NM passwords by level. Put them under strict management
and change them periodically so that they are only accessible to
maintenance personnel.
Data Maintenance
Do not reset the equipment, load or change any data unless
absolutely necessary. Do not change background database at
will.
Backup the data before making any changes. Do not delete
backup data after changing data until observation period
(usually one week) expires and be sure that the equipment is
running normally.
Technical Documents
Store maintenance-related application software and technical
documents by category at a specified location for easy access
when necessary.
Technical Support
Handle faults immediately when they occur. Contact local office
of ZTE Corporation for any faults you cannot solve.
Display contact information of local office of ZTE at a
conspicuous location in the equipment room. Make it known to
all maintenance management personnel, and update it regularly.
Routine Maintenance
Overview
Routine maintenance refers to periodic preventive maintenance
and check on the equipment so that the equipment can run in a
stable state for long. Routine maintenance includes:
1. Periodic maintenance check: Make routine check and test the
BTS equipment running, required functions, important
performance indices and hardware in compliance with
prescribed operation steps and methods through various
designated background operations or with necessary
instruments and meters on regular and scheduled basis.
2. Periodic check: Check hardware parts of BTS equipment and
its attached equipment one by one. Adjust, correct or replace
any defective part promptly to ensure equipment hardware is
in good condition. Regularly maintain and clean components
with high dust-proof requirements. Clean important
components of other peripherals regularly for normal
running.
Caution
Not all routine maintenance items described apply to all
kinds of possible cases. It is acceptable to refer to them and
work out routine maintenance items according to actual
situation.
RNC (Radio Network Controller), in WCDMA system, controls
all radio parameters, so following maintenance items do not
include network quality analysis and statistics.
T A B L E 1 D A I LY R O U T I N E M A I N T E N A N C E I T E M S
Remar
Item Sub-item Contents
ks
Check all alarms at the
Alarm
NM terminal, and handle
message
them according to alarm
Alarms and handling
level
notifications
check Analyze notification
Notification
messages that frequently
message
occur and it is acceptable
handling
to ignore common ones
Handle common faults
Troubleshooti
such as transmission fault
ng
Troubleshoot and board fault
ing Handle faults Analyze and handle
reflected by network quality problem
the users reflected by the user
T A B L E 2 W E E K LY R O U T I N E M A I N T E N A N C E I T E M S
Monthly Routine
Maintenance Items
Table 3 shows monthly routine maintenance items of ZXWR B09.
Semiannual Routine
Maintenance Items
Table 4 shows semiannual routine maintenance items of the
ZXWR B09.
Other Recommended
Maintenance Items
Daily Routine Maintenance Items and Semiannual Routine
Maintenance Items list maintenance items closely related to the
ZXWR B09. There are still other maintenance items that affect
the running of the network in daily operations. Refer to Table 5
for examples and recommended maintenance periods.
Recommended
Item Sub-item Contents
Period
Standing
BTS Test standing wave
wave ratio Semiannual
equipment ratio of each cell
test
Recommended
Item Sub-item Contents
Period
Clean the floor,
doors, windows,
Cleanness
cabinets and other
parts
Check routine
lighting and
Lighting
emergency lighting
facilities
Check whether AC
Equipment
sockets are
room Sockets Monthly
complete and in
environment
good condition
Check to find out
hidden safety
troubles
Check fire-control
Safety
facilities
Check protection
measures for the
equipment
Devices in Clean outdoor
the machine
equipment Clean the air filter
room
Check all alarm
messages
Air
Check installation of Semiannual
conditioner
air conditioners
Check drainages of
air conditioners
Measure input
voltage and current
Environment Check running Monthly
monitoring status of each type
system of sensor
Check the power
display.
Check the battery
display.
Clean chassis of
monitoring system
Recommended
Item Sub-item Contents
Period
Check whether
switch and
connector are in
good condition
Check whether
Low-voltage signal indicator and
power alarm are normal
distribution
Clean power Monthly
and switch
distribution device
power
supply Check AC feeder
and connection
parts
Measure
temperature rise of
the fuser
Clean batteries
Measure voltage of
a single battery
Measure end
voltage of each
battery and ambient
temperature
Check whether
there is any liquid
leakage Quarterly
Battery Check whether
contact of leading
wire and terminal
are well and
whether there is
erosion
Check whether
connection pieces
between batteries
are tight
Capacity discharging
Yearly
test
Charge startup
battery, and add
Semimonthly
distilled water when
necessary
Clean the
Diesel equipment
generator Check startup,
cooling, lubricating
Monthly
and fuel systems
Run the machine for
20 minutes, without
any load
Notification Messages
When any unrepeatable or transient abnormality occurs during
the running of ZXWR B09, the system reports in the form of
notification. Maintenance management personnel learn running
status of each part of Node B from notification message.
Board Notification
SSCOP Error
Item Contents
Description SSCOP error
Alarm level Alarm notification
Alarm type Communication alarm
Cause SSCOP receives error PDU
AAL5_MAC Error
Item Contents
Description AAL5_MAC error
Alarm level Alarm notification
Alarm type Communication alarm
Packet loss or error packet occurs on this link, or
Cause
the switching network is error
Item Contents
high.
Item Contents
high.
E1 Link Slip
Item Contents
Description E1 link slip alarm
Alarm level Alarm notification
Alarm type Communication alarm
Cause The E1 clock is out of synchronization.
Alarm Messages
Any problem or fault that occurs during running of the ZXWR
B09 is reported in form of an alarm message.
Usually, alarm messages last some time and do not disappear
until corresponding problems or faults disappear.
Alarm messages fall into four levels, level 1: Critical, level 2:
Major, level 3: Minor and level 4: Alarming.
1. Critical alarm
It is an alarm for board failure.
For example: related resources of a board are blocked,
functions of the system are fatally affected, and maintenance
and management personnel need to replace the board or
perform other troubleshooting procedures to clear the fault.
2. Major alarm
It is an alarm for a serious fault, and it will last for some
time.
Functions of the system are seriously affected, with signs of
services being affected. For example, QoS of a type of
equipment severely degrades, and maintenance and
management personnel need to perform emergency repair to
eliminate the fault.
3. Minor alarm
It is an alarm for a minor fault.
Functions of the system are slightly affected, indicating
existence of factors that do not affect normal services. It is
CCS Alarms
Note
When handling with alarms, perform in the order of
“Handling” until alarm vanish. For example, if there are 5
steps in “Handling” and alarms vanish when you go on with
Step 3, Seps 4 and 5 are unnecessary.
Active/Standby Synchronization
Failure
Item Contents
Description Active/Standby synchronization failure
Alarm level Minor alarm
Alarm type Error handling alarm
1. Database active/standby synchronization
failure;
Cause 2. Operation software version synchronization
failure;
3. Backup software version synchronization failure.
1. Confirm whether there are active/standby link
disconnected alarm;
2. Confirm there are version error alarms on MS
board and hardware error on backup board;
Handling 3. Not intervene, waiting for the system to restore
automatically;
4. Reset the board if the system fails to restore
automatically;
5. Replace CCS backplane.
Item Contents
4. Re-start the board.
Item Contents
delete it and reset the board and the switching.
RBI Alarms
Clock Module Alarm
Item Contents
Description RBI clock module alarm
Alarm level Critical alarm
Alarm type Equipment alarm
1. System clock signal is abnormal;
2. Connection between board and backplane is
Cause
abnormal;
3. Board clock receiving module gets abnormal.
1. Check whether CCS has a clock alarm. Solve it
first if such a clock alarm exists;
Handling 2. Reset the RBI;
3. Unplug and plug the RBI;
4. Replace the RBI.
Item Contents
Item Contents
Handling Replace the error board.
IIA Alarms
Loss Of Signal (LOS) of STM-1
Item Contents
Description Loss Of Signal (LOS) of STM-1
Alarm level Major alarm
Alarm type Communication alarm
The fiber is not corrected or connected with inverse
receiving and transmitting; the fiber is disconnected;
Cause
local optical module is damaged; peer end does not
send optical interface.
1. Connect the fiber with Node B if not already
connected. Exchange receiving and transmitting fibers
if the alarm still exists;
2. Make self-loop for Node-B optical interface with a
fiber. Replace optical module of IIA or replace IIA if
Handling
the alarm still exists. Node B is OK if the alarm
disappears. Go on with Step 3;
3. Check status of RNC or optical transmission
equipment connecting Node B. Loop back with fiber
level by level to locate the fault.
Item Contents
Alarm level Major alarm
Alarm type Communication alarm
MS-AIS alarm is sent to downstream equipment when
LOS and LOF alarms occur to upstream equipment of
Cause
Node B. It is also possible that NMS inserts an MSAIS
alarm in transmission equipment.
Check alarm status of upstream equipment of Node B
Handling
and eliminate the alarm.
Item Contents
inconsistent;
2. The clock is out of synchronization.
1. Check scrambling/descrambling parameters for
IMA connecting dual-transmitting. Modify them
Handling consistent if they are inconsistent;
2. Check whether the CCS has a clock alarm;
3. Check whether RNC has a clock alarm.
PVC Error
Item Contents
Description PVC error
Alarm level Major alarm
Alarm type Communication alarm
Cause ATM link error
Handling Perform the link self-loop. If the alarm disappears,
it indicates that Node B is normal. Check the
Item Contents
opposite equipment. If the alarm still exists,
replace the board.
TAC Alarms
Software Operation Failure
Item Contents
Description Software operation failure
Alarm level Critical alarm
Alarm type Error handling alarm
Cause Software version error or board error
1. Check whether there are software version
alarm;
Handling
2. Reset the board;
3. Replace the board.
EMU Alarms
Ambient Temperature Abnormal
Item Contents
Description Ambient temperature is abnormal.
Alarm level Major alarm
Alarm type Ambient alarm
1. The temperature is too high or too low (out of
the temperature range that the system
Cause configures);
2. EMU board error
Handling 1. Check whether the threshold of configuration
parameters is too high or too low;
2. Check whether the ambient temperature is too
high (low) with the thermometer;
3. Reset the EMU;
Item Contents
4. Replace the temperature sensor;
5. Replace the EMU.
Fan Alarm
Item Contents
Description Fan alarm
Alarm level Major alarm
Alarm type Equipment alarm
1. Cable error;
Cause 2. Fan error;
3. EMU error.
1. Check whether there are alarms on the whole
layer of fans. If so, check cables of EMU and fans;
Handling 2. Replace faulty fans;
3. Reset the EMU;
4. Replace the EMU.
TRXU Alarms
Clock Module Error
Item Contents
Description Clock module error
Alarm level Critical alarm
Alarm type Equipment alarm
1. 61.44 M clock alarm;
2. 10 M clock alarm;
Cause
3. FR alarm;
4. FN alarm.
Handling 1. Check whether system clock signals are
normal;
2. Check whether there are clock signal input on
boards;
3. Check whether the connection between the
Item Contents
board and the back plane is normal;
4. Check whether the board time receiving module
is normal.
Item Contents
Alarm type Equipment alarm
Cause Equipment hardware error
Handling Replace the error board
BP Alarms
Clock Module Error
Item Contents
Description Clock module error
Alarm level Critical alarm
Alarm type Equipment alarm
1. 61.44 M clock alarm;
2. 10 M clock alarm;
Cause
3. FR alarm;
4. FN alarm.
1. Check whether system clock signals are
normal;
2. Check whether there are clock signal input on
the board;
Handling
3. Check whether the connection between the
board and the backplane is normal;
4. Check whether the board clock receiving
module is normal.
Item Contents
2. Reset the RBI;
3. Reset the corresponding TRXU;
4. Replace the RBI;
5. Replace the corresponding TRXU.
Item Contents
3. Replace the board.
RDM Alarms
Clock Module Error
Item Contents
Description Clock module error
Alarm level Critical alarm
Alarm type Equipment alarm
1. 61.44 M clock alarm;
2. 10 M clock alarm;
Cause
3. FR alarm;
4. FN alarm.
1. Check whether system clock signals are
normal;
2. Check whether there are clock signal input on
the board;
Handling
3. Check whether the connection between the
board and the backplane is normal;
4. Check whether the board clock receiving
module is normal.
Item Contents
Alarm type Equipment alarm
The backplane and RF cable are not in good
Cause
contact.
1. Unplug and plug RDM board to make sure it is
in good contact with the backplane;
2. Check to make sure antenna at DDL antenna
Handling interface is screwed tight;
3. Check to confirm if water enters the antenna;
4. Reset RDM.
Item Contents
Alarm level Critical alarm
Alarm type Equipment alarm
Cause Equipment hardware is abnormal.
Handling Replace the error board
LPA30 Alarms
Board Hardware Error
Item Contents
Description Board hardware error
Alarm level Critical alarm
Alarm type Equipment alarm
Cause Equipment hardware is abnormal.
Handling Replace the error board.
Over-power Alarm
Item Contents
Description LPA30 over-power alarm
Alarm level Critical alarm
Alarm type Equipment alarm
Item Contents
Over-Temperature Alarm
Item Contents
Description LPA30 over-temperature alarm
Alarm level Critical alarm
Alarm type Equipment alarm
Power amplifier layer may fail in heat sinking. For
Cause example, fans on the power amplifier layer work
abnormally.
Handling 1. Confirm if EMU generates a heat-sinking fan
alarm on power amplifier layer;
2. Enable protected LPA30 board and make a
recovery attempt;
3. Reset the LPA30;
Item Contents
4. Replace the LPA30.
Over-Current Alarm
Item Contents
Description LPA30 over-current alarm
Alarm level Critical alarm
Alarm type Equipment alarm
Cause Possibly power amplifier LPA30 fails.
1. Enable protected LPA30 board and make a
recovery attempt;
Handling
2. Reset the LPA30;
3. Replace the LPA30.
Troubleshooting
Examples
Overview
Table 6 shows possible problems during routine maintenance of
the ZXWR B09.
Causes
Handling
Causes
Handling
User Complaints
Difficult Call Connection
Symptoms and Effects
Causes
Handling
Causes
Handling
Causes
Handling
Definition of Emergency
Fault
Emergency fault means that a major fault occurs during running
of the product and fails to provide basic service, for example:
the equipment is paralyzed or suspended; the system is in
disorder; abnormal running time exceeds 30 minutes for other
causes or the product endangers personnel safety. The
followings are level-1 faults:
1. Fail to provide basic service (regardless of any cause such as
equipment paralysis, suspension, system disorder or ambient
and human factors), and fails to recover after preliminary
handling. Emergency handling is in need.
2. Service interruption affects major sites or customers.
3. Foreground/background communication is completely
interrupted.
4. Affects other equipment to provide basic service.
5. Use of the product endangers personnel safety.
Handling
Contact technical support person of ZTE in time if an emergency
fault occurs to the ZXWR B09. ZTE Corporation will immediately
enable emergency fault handling to solve the problem ensuring
quality
T A B L E 7 C O N TA C T M O D E O F Z T E C U S T O M E R S U P P O R T C E N T E R
T A B L E 8 T I M E S TA N D A R D A P P L I E D T O Z T E C U S T O M E R S U P P O R T C E N T E R .
Phone
Fault Recovery
Fault Description Response
Level Time
Time
The whole system is
paralyzed, and no
Level-1 basic function can be Less than 1
Immediately
fault implemented or all day
basic functions are
degraded
Level-2 The whole system is Less than 30 Less than 5
fault potentially paralyzed minutes days
The service is directly
affected, and partial
Level-3 Less than 2 Less than 15
system performances
fault hours days
or services are
degraded
The service is affected
Level-4 Less than 2 Less than 30
intermittently or
fault hours days
indirectly
Technical consultation,
Technical and consultation about Less than 2 Less than 2
consultation the equipment service hours days
and function
There are new service
and new function
Other requirements for the Less than 48 Less than 90
problems product, having no hours days
direct effect on the
service
Transmission Disconnected
Node B cannot communicate with RNC and user services cannot
be accessed, if transmission between RNC and Node B is faulty.
Perform following steps in sequence to solve the problem:
1. Use a piece of normal transmission wire (E1 or optical fiber)
to self-loop IIA. IIA is normal if self-loop succeeds. IIA is
abnormal and needs replacement if self-loop fails.
2. Perform a self-loop test for corresponding transmission
interface of RNC by following same procedures. Replace the
board if it is abnormal.
3. Check transmission line connecting RNC and Node B.
Lightning Strike
A lightning strike may have damaged the equipment, if system
service suddenly becomes abnormal.
Check devices in the following order: antenna feeder, DDL,
TRXU, power distributor, IIA, and optical interface of IIA.
Isolate failed parts and replace them.
Terms
Term Description
AAA Authentication Authorization Accounting
AAL2 ATM Adaptation Layer type 2
AAL5 ATM Adaptation Layer type 5
AH Authentication Header
ATM Asynchronous Transfer Mode
DHCP Dynamic Host Configuration Protocol
DiffServ Differentiated Service
GRE Generic Routing Encapsulation
HLR Home Location Register
ICMP Internet Control Message Protocol
IETF Internet Engineering Task Force
IKE Internet Key Exchange
IMSI International Mobile Station Identity
IntServ Integrated Service
IPCP IP Control Protocol
IPsec IP Security
IPv6 IP Version 6
Internet Security Association and Key Management
ISAKMP
Protocol
IWF Inter Work Function
L2TP Layer2 Tunnel Protocol
LAES Lawfully Authorized Electronic Surveillance
LAN Local Area Network
LCP Link Control Protocol
MGW Media Gateway
MIP Mobile IP
Abbreviations
Abbreviations Description
A3 Authentication algorithm A3
A5/X Encryption algorithm A5/0-7
A8 Ciphering key generating algorithm A8
ACK ACKnowledgement
ACM Accumulated Call Meter
ACM Address Complete Message
AE Application Entity
APB ATM Process Board
AoC Advice of Charge
Advice of Charge Charging supplementary
AoCC
service
Advice of Charge Information
AoCI
supplementary service
ASE Application Service Element
ASIG Analog Signaling
ASN.1 Abstract Syntax Notation One
AuC Authentication Centre
Barring of All Incoming Calls supplementary
BAIC
service
Barring of All Outgoing Calls supplementary
BAOC
service
BCCH Broadcast Control Channel
BCTL Back Control
BCSN Backplane of Circuit Switch Network
BDT Back Digital Trunk
BCTC Backplane of ConTrol Center
BFBI Back Fiber Bus Interface
Abbreviations Description
CI Cell Identity
CUG Index
CLKG CLOCK Generator
CLKI CLOCK Interface
CLI Calling Line Identity
Calling Line Identification Presentation
CLIP
supplementary service
Calling Line Identification Restriction
CLIR
supplementary service
CM Connection Management
CMD CoMmanD
CMP Control Main Processor
COLI COnnected Line Identity
COnnected Line identification Presentation
COLP
supplementary service
COnnected Line identification Restriction
COLR
supplementary service
DTB Digital Trunk Board
GGLP GGSN Line Processor
COnnected Line identification Presentation
COLP
supplementary service
GGMP GGSN Main Processor
GGUP GGSN GTP-U Processor
GLI GE Line Interface
GERAN GSM Enhanced Radio Access Network
IMAB IMA Board
IPB IP Process Board
IPI IP bearer Interface
IWFB IWF Board
MNIC Multi-service Network Interface Card
MONB MONIOTR BOARD
MPB Main Process Board
MRB Media Resource Board
OMP Operation Main Processor
PLI POS Line Interface
PSN Packet Switch Network
PWRD POWER Distributor
RMP Router Main Processor
Abbreviations Description
RPB Router Protocol process Board
SDHB SDH Board
SDTB Sonet Digital Trunk Board
SDU Selection and Distribution Unit
SGBP SGSN Gb Processor
SGLP SGSN General Line Processor
SGMP SGSN Main Processor
SGSP SGSN Processor
SGUP SGSN GTP-U Processor
SIUP SGSN Iu Processor
SMP Signal Main Processor
SPB Signaling Process Board
TFI TDM Fiber Interface
TSNB TDM Switch Network Board
UIM Universal Interface Module
VTC Voice Transcoder Card