EXAMINE VARIABLES=X1 X2 Y

/PLOT BOXPLOT STEMLEAF NPPLOT

/COMPARE GROUP
/STATISTICS DESCRIPTIVES
/CINTERVAL 95
/MISSING LISTWISE

/NOTOTAL.

Explore

Notes

Output Created 06-Nov-2019 15:50:43

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 66

Missing Value Handling Definition of Missing User-defined missing values for dependent
variables are treated as missing.

Cases Used Statistics are based on cases with no

missing values for any dependent variable
or factor used.

Syntax EXAMINE VARIABLES=X1 X2 Y

/PLOT BOXPLOT STEMLEAF NPPLOT
/COMPARE GROUP
/STATISTICS DESCRIPTIVES
/CINTERVAL 95
/MISSING LISTWISE
/NOTOTAL.

Resources Processor Time 00:00:16.162

Elapsed Time 00:00:14.976

[DataSet0]

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

KUALITAS PELAYANAN 66 100.0% 0 .0% 66 100.0%

KEPUASAN PELANGGAN 66 100.0% 0 .0% 66 100.0%

LOYALTAS 66 100.0% 0 .0% 66 100.0%

Descriptives

Statistic Std. Error

KUALITAS PELAYANAN Mean 46.6212 .95877

95% Confidence Interval for Lower Bound 44.7064

Mean
Upper Bound 48.5360

5% Trimmed Mean 46.9158

Median 47.0000

Variance 60.670

Std. Deviation 7.78908

Minimum 20.00

Maximum 60.00

Range 40.00

Interquartile Range 10.00

Skewness -.602 .295

Kurtosis 1.027 .582

KEPUASAN PELANGGAN Mean 46.9697 1.05843

95% Confidence Interval for Lower Bound 44.8559

Mean Upper Bound 49.0835

5% Trimmed Mean 47.2744

Median 48.5000

Variance 73.938

Std. Deviation 8.59869

Minimum 28.00

Maximum 60.00

Range 32.00

Interquartile Range 12.00

Skewness -.359 .295

Kurtosis -.498 .582

LOYALTAS Mean 48.5455 1.06943

Lower Bound 46.4097

 95% Confidence Interval for Upper Bound
50.6812
Mean

5% Trimmed Mean 49.1886

Median 50.0000

Variance 75.483

Std. Deviation 8.68807

Minimum 13.00

Maximum 60.00

Range 47.00

Interquartile Range 11.50

Skewness -1.264 .295

Kurtosis 3.171 .582

Tests of Normality

Kolmogorov-Smirnova Shapiro-Wilk

Statistic df Sig. Statistic df Sig.

KUALITAS PELAYANAN .092 66 .200* .967 66 .081

KEPUASAN PELANGGAN .106 66 .061 .954 66 .017

LOYALTAS .096 66 .200* .916 66 .000

a. Lilliefors Significance Correction

*. This is a lower bound of the true significance.

KUALITAS PELAYANAN
KUALITAS PELAYANAN Stem-and-Leaf Plot

Frequency Stem & Leaf

1.00 Extremes (=<20)

1.00 2 . 9
2.00 3 . 34
7.00 3 . 7778899
15.00 4 . 001111233333444
12.00 4 . 556667778999
18.00 5 . 000000011111122444
6.00 5 . 556669
4.00 6 . 0000

Stem width: 10.00

Each leaf: 1 case(s)
KEPUASAN PELANGGAN
KEPUASAN PELANGGAN Stem-and-Leaf Plot

Frequency Stem & Leaf

3.00 2 . 888
2.00 3 . 34
10.00 3 . 5555689999
5.00 4 . 00013
16.00 4 . 5555556677888999
17.00 5 . 00000000011112244
8.00 5 . 56699999
5.00 6 . 00000

Stem width: 10.00

Each leaf: 1 case(s)
LOYALTAS
LOYALTAS Stem-and-Leaf Plot

Frequency Stem & Leaf

1.00 Extremes (=<13)

1.00 2 . 9
3.00 3 . 244
2.00 3 . 79
10.00 4 . 0111112334
15.00 4 . 555566678888899
17.00 5 . 00011112222233334
10.00 5 . 5666666799
7.00 6 . 0000000

Stem width: 10.00

Each leaf: 1 case(s)
FREQUENCIES VARIABLES=X1 X2 Y
/STATISTICS=SEMEAN

/ORDER=ANALYSIS.

Frequencies

Notes

Output Created 06-Nov-2019 15:52:40

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 66

Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.
 Cases Used Statistics are based on all cases with valid
data.

Syntax FREQUENCIES VARIABLES=X1 X2 Y

/STATISTICS=SEMEAN
/ORDER=ANALYSIS.

Resources Processor Time 00:00:00.063

Elapsed Time 00:00:00.031

[DataSet0]

Statistics

KUALITAS KEPUASAN
PELAYANAN PELANGGAN LOYALTAS

N Valid 66 66 66

Missing 0 0 0

Std. Error of Mean .95877 1.05843 1.06943

Frequency Table

KUALITAS PELAYANAN

Cumulative
Frequency Percent Valid Percent Percent

Valid 20 1 1.5 1.5 1.5

29 1 1.5 1.5 3.0

33 1 1.5 1.5 4.5

34 1 1.5 1.5 6.1

37 3 4.5 4.5 10.6

38 2 3.0 3.0 13.6

39 2 3.0 3.0 16.7

40 2 3.0 3.0 19.7

41 4 6.1 6.1 25.8

42 1 1.5 1.5 27.3

43 5 7.6 7.6 34.8

44 3 4.5 4.5 39.4

 45 2 3.0 3.0 42.4

46 3 4.5 4.5 47.0

47 3 4.5 4.5 51.5

48 1 1.5 1.5 53.0

49 3 4.5 4.5 57.6

50 7 10.6 10.6 68.2

51 6 9.1 9.1 77.3

52 2 3.0 3.0 80.3

54 3 4.5 4.5 84.8

55 2 3.0 3.0 87.9

56 3 4.5 4.5 92.4

59 1 1.5 1.5 93.9

60 4 6.1 6.1 100.0

Total 66 100.0 100.0

KEPUASAN PELANGGAN

Cumulative
Frequency Percent Valid Percent Percent

Valid 28 3 4.5 4.5 4.5

33 1 1.5 1.5 6.1

34 1 1.5 1.5 7.6

35 4 6.1 6.1 13.6

36 1 1.5 1.5 15.2

38 1 1.5 1.5 16.7

39 4 6.1 6.1 22.7

40 3 4.5 4.5 27.3

41 1 1.5 1.5 28.8

43 1 1.5 1.5 30.3

45 6 9.1 9.1 39.4

46 2 3.0 3.0 42.4

47 2 3.0 3.0 45.5

48 3 4.5 4.5 50.0

49 3 4.5 4.5 54.5

 50 9 13.6 13.6 68.2

51 4 6.1 6.1 74.2

52 2 3.0 3.0 77.3

54 2 3.0 3.0 80.3

55 1 1.5 1.5 81.8

56 2 3.0 3.0 84.8

59 5 7.6 7.6 92.4

60 5 7.6 7.6 100.0

Total 66 100.0 100.0

LOYALTAS

Cumulative
Frequency Percent Valid Percent Percent

Valid 13 1 1.5 1.5 1.5

29 1 1.5 1.5 3.0

32 1 1.5 1.5 4.5

34 2 3.0 3.0 7.6

37 1 1.5 1.5 9.1

39 1 1.5 1.5 10.6

40 1 1.5 1.5 12.1

41 5 7.6 7.6 19.7

42 1 1.5 1.5 21.2

43 2 3.0 3.0 24.2

44 1 1.5 1.5 25.8

45 4 6.1 6.1 31.8

46 3 4.5 4.5 36.4

47 1 1.5 1.5 37.9

48 5 7.6 7.6 45.5

49 2 3.0 3.0 48.5

50 3 4.5 4.5 53.0

51 4 6.1 6.1 59.1

52 5 7.6 7.6 66.7

53 4 6.1 6.1 72.7

54 1 1.5 1.5 74.2

55 1 1.5 1.5 75.8

56 6 9.1 9.1 84.8

57 1 1.5 1.5 86.4

59 2 3.0 3.0 89.4

60 7 10.6 10.6 100.0

Total 66 100.0 100.0