Product Support Bulletin

Issue Date:
Service February 24, 2015
Global Lit Num: CPGF - S - 00000313 - 0

Revision: 0

Title: HDKBB/C Fault Code 14, Fault Code 36

Model(s) HDKBB, HDKBC

Background/Description:
Fault Code 14 and 36 occurrences have been observed on the 5.5 Quiet Diesel Generators
in certain applications. Symptoms include customer complaints of 'Hard to start', 'No start'
or 'Will not stay running' condition. The control shuts down on a Fault Code 14 or Fault
Code 36 irrespective of load or no load.

The root-cause has been determined as cold solder joints on the control-board causing the
unit to shut down on Fault Code 14 or Fault Code 36.

The HDKBB/C control board (part number 0327-1279) has been superseded. A new board
is available, the part number of the new board is A042X089.

Corrective Actions:
If there is an HDKBB/C experiencing FC14 or FC36 shutdowns, follow the troubleshooting
steps in the Service Manual (0981-0535). If the fault code still exists, replace the board if it
has the 327-1279 part number. Replace with the A042X089 board.

If a replacement board is necessary, please submit a TSR to the respective Service

Engineer.

Further, the failed boards are to be returned to the factory via the below address and
ensure the tracking details of the returned board are included in the TSR.

Cummins Power Generation

Attn: Paul Jacobson
1400 73rd Avenue NE
Minneapolis, MN 55432

Warranty Statement:
Any work described in this PSB is covered by standard SRTs. See below.

©2015 Cummins Power Generation, Inc. All rights reserved

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 SRT 00-901: Administrative time (0.4 hrs)
SRT 26-3AB: PCB Control Board - Replace (0.3 hrs)

Contact:
Further questions or concerns regarding notification or the information stated above, please
contact in the following order:
1) Your local Service Manager
2) Your CPG DFSE-Counterpart
3) The Cummins Distributor Technical Support line at 812.377.6517

©2015 Cummins Power Generation, Inc. All rights reserved

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