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Human Relations is the study and practice of utilizing human resources through knowledge and
through an understanding of the activities, attitudes, sentiments, and inter-relationships of people at
work."-This definition is given by:
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Question 2
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Question 3
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b. Scientific Approach
c. Organizational sciences
approach
d. Craft system
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b. Darwin
c. Fredrick
Taylor
d. Maslow
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Question 6
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b. Motivation
c. Human Resource
development
d. Personnel management
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-Economic incentives are less potent than generally believed in influencing employees to achieve
high levels of output. -Leadership practices and work-group pressures profoundly influence
employee satisfaction and performance. -Any factor influencing employee behaviour is embedded in
a social system. These are the key findings of :
b. Hawthorne studies
c. Craft system
d. Organizational sciences
approach
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Question 2
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4 The human relations focus of an organization needs to have program in place to take care of:
(i)Employee needs (ii)Customer needs (iii)Stake holders needs Select the correct option:
d. Only i is correct
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Question 3
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Estimating the future needs for human resources in order to achieve desired results, is termed as:
d. HR budgeting
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Question 4
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The key HR functions in an organization are: (i)Human Resource Planning (ii)Acquisitions of human
resource planning (iii)Training and employee development (iv)Product marketing Select the correct
option:
d. Only i is correct
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Question 2
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Sun shine' is an apparel manufacturing company started in 1965. The company was engaged in
mass production and had employed 500 workers, due to unemployment cheap labour was available.
Sun shine was doing well, holding good market share producing large quantity at low cost. The
working hours of the company were six days a week from 8 in the morning to 6 in the evening
though most of the time employees have to work beyond specified working hours and on holidays as
well. There is an increase in the demand and so the company has to raise the production. To meet
the requirements it had hired more people and had also employed a personnel officer. However,
after 3 decades, also the company has not initiated any significant welfare practices, the working
conditions and timing remained the same. Post liberalisation company is facing tough competition in
the market. The other companies in the sector have improved wage policy and welfare practices.
The productivity at Sun Shine has gone drastically low as compared to the earlier records. Attrition
rate is high; employees join the company and leave the job soon. The management is concerned
how to overcome the problems related to low productivity and attrition. What are the possible cause
of problems related to low productivity and attrition? (i) Obsolete HR Practices. (ii) Market
competition and dynamic labour market (iii) Company has become old (iv) Appointment of personnel
Officer (v) Long working hours and inadequate compensation (vi) Market demand to produce large
quantity. Select the correct option:
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Question 3
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The terms Personnel Management (PM) and Human Resource Management (HRM) are used
interchangeably. Though, HRM differs from PM both in scope and orientation (i) HRM approach is
proactive in nature (ii) PM approach is proactive in nature (iii)PM is relied more on theory X -stick
approach(people don't like work) (iv)HRM is relied more on theory Y-carrot approach(people like
work) Find out the correct option that is associated with PM and HRM
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