Tamara J.

Palmer
669 Abbington Court
Howell, MI 48843
tammipalmer@gmail.com
517-672-6988

Employment History

Target 2014-Present Guest Services Assistant

Assigned to make sure that each guest has an outstanding experience regarding purchases and returns
● Assist guests with all returned merchandise
● Cashier duties using scanners and point of sale computer system
● Help truck team in getting items off Target trucks and onto sales floor in an expeditious manner
● Use customer service skills to make sure every guest has an excellent experience regarding purchases and
returns and to work efficiently and effectively with all team members and team leaders
● Personal ability to stay calm regarding possible customer complaints and make sure each situation is resolved
to the customers greatest satisfaction

Hemlock Semi-Conductor 2009-2013 Associate Buyer

Temporary position for this global manufacturing company owned by Dow Corning Corporation
● Build necessary relationships with suppliers, supervisors, internal personnel and warehouse to ensure
the smooth and timely delivery of all needed supplies for a major industrial plant
● Negotiating cost efficient prices with suppliers on stock and non-stock items for plant
● Awareness of best safety practices and procedures
● Experience and inter-personal skills required to proactively prevent issues with suppliers, internal and
external customers

Family and Children’s Service of Midland 2004-2008 Office Professional

Responsible for front office operations leading a team of four people
● Scheduling, rescheduling and canceling client appointments, insurance billing
● All general office duties including: special projects, drafting and proof reading letters
● Opening and closing client case files, case record review
● Adding clients to data base, updating records as needed in Excel and Access
● Optimizing and documenting Standard Operating Procedures

Fisher Scientific 1993-2003 Senior CSR/Purchasing Representative

Managed customer service operations for remote location
● Accounts Payable and Receivable including Visa transactions and variances and billing
● Order entry & follow up, pricing/quoting customers, expediting orders
● Problem resolution, technical support, procurement and supplier relations for Corporate Accounts
● Held contractor privileges with Dow Corning Corporation to execute purchase orders on-site
● Sales force support
● Conducted pre interviews for all perspective new hires and made recommendations to Customer Service
Manager in Hanover Part Illinois

Education
● Davenport University Associate Degree, Office Systems Professional, 1998

Qualifications
● Experience with e-commerce, SAP, EDI systems, intranet order processes, Microsoft Office (Excel, Word,
Windows and Outlook)
● Excellent verbal and written communication skills
● Proven ability to generate new and repeat business through expert customer service skills
● Adept in technical research, sourcing and problem resolution
● Articulate, clear and pleasant speaking voice, professional demeanor and phone skills
● Ability to remain calm, constant, patient and productive in fast-pace environments
● Skilled in problem solving and responsive to the needs of clients, coworkers and management