https://softwaretestingbible.

com/2015/08/19/csqa-certification-sample-questions-with-answers/

Q1. A help desk in a network control organization received the following problems during
a day and the network administrator resolved them as follows:

 Terminal Keyboard locked

 Terminal 123x is hung
 Terminal shows no cursor on the screen
 Unable to start a session
 Unable to print from e-mail
 Terminal 324x can’t access menu

You have been assigned to lead a quality improvement team to improve the help desk
process. Briefly describe the steps in your quality improvement process, then briefly
execute theses steps to illustrate the execution of each step. As you execute your quality
improvement process steps, perform any analysis needed and indicate any conclusion/
recommendations that result from your analysis

Q2. The managers are of the opinion that the team shall not perform reviews on the
products they produce, but have external persons doing it to have additional checks on
their team’s work. Also, this would help ease project pressure. How would you react and
why?

Q3. A potential customer of your organization requires software that can be provided only
with new tools/technology, not currently available in your organization. Your
management has decided to accept the contract. How should the project be planned for
successful completion?

 Give Suitable metrics for

 Usability
 Defects
 Maintainability
 Customer Satisfaction
 Software Reliability
 Completeness of testing
 Process Quality
 Product Quality
 Management’s Commitment to Quality
 Training
 Scalability Portability


Q4. Paul had just finished meeting System Testing people. He seems to be upset. He
held a meeting to find out the status of Testing and basically wanted to know how many
Faults were Fixed in the Previous build 3.0. The Test Team Leader was away, so he could
get hold of 4 testers.

- Two Testers said. We have tested the build 3.0 and there are no showstopper Faults.
- The Other Tester said – we Tested 3.0 Thoroughly and we could find some problems.
Apparently, Paul got confused and wanted to know what really is happening. He asked
the Test Team leader who joined late in the meeting. He asked him the same question.
The Test Team leader said: we have tested the Build 3.0 and there were many show
stopper issues.
 Paul could not make anything and just came out of the meeting. Paul feels that there
should be some system to get the correct status of Testing.
What kind of approach you will take to eliminate these kinds of problems?

Q5. Malcolm Baldrige National Quality Award (MBNQA) defines one of the roles of a
leader as establishing a vision. You know that a vision must be expressed in terms
external to the organization, and define the organization ideally would like to accomplish.
You have asked your IT director to develop a vision for the function. He tells you that the
IT-function already has a mission, and his vision is to accomplish that mission. How do
you explain to your director the difference between a vision and a mission?

Q6. ‘Zero defects’ Do you agree? Explain with examples and reasons.

 Q7. Your operational department encounters production defect at the rate of 3 defects
pre 1000 lines of code. During a vendor meet you come across another company ABC
that is of the same size of yours and in the same industry. This company’s production
defect is 2 defects per 1000 lines of code. Can you conclude that the ABC operation
department is better that yours? Can you use this for benchmarking?

Q8. Dr. Deming’s 11th principle states no numerical goals. To abide the law your
company must pay tax and payroll charges every year. Does this contradict 11th
principle? Explain it.

Q9. You are appointed QA Manager and your Director / Management wants you to do
the testing and QC review. How would you convince your IT Director / Management that
this is not your responsibility as a QA Manager.

Q10. You are a QA manager in the Software Quality Assurance team that has prescribed
a set of processes and procedures to be followed by the project team whenever a
modified code / patch / application is released to the client.

Q11. Project Manager informs you that a release is required urgently by an important
client. He says, all the steps in the procedure prescribed have been followed but due to
time constraints each step is covered only to the extent of 35-40%. And, the client
needs the release in the next 2 hours itself.
What will be your decision? Allow or not to allow the release? Explain it with proper
reason.

Q12. Where do you think the usual mistakes in a software development cycle arise
from?
Q13. What are the 4 phases of team building? How will you solve the problems those
will appear in the team building process?

Q14. Identify the internal customers and their relevant work product(s) in each stage of
SDLC other than the final/end user

Q15. You are passing by the cubicle of Broadcast project manager, Mr. Paul and you
overhead him talking to him on the phone.
Mr. Paul was talking to his client “OK, Initially we planned about 25% efforts to be spent
in System Testing but As you know we slipped the Design by 5% so I promise you I
would adjust this efforts in System Test by reducing the System Test efforts- instead of
25% – we will now plan for 20%.By doing so I am still hopeful to meet delivery
deadlines.
You guessed that Mr. Paul is negotiating the System Test efforts. What would be your
action points to Convince Mr. Paul.
Q16. In order to bring about improvement in the testing process and help your team
members come up with guidelines on
1. How to stop testing?
2. When to stop Testing?
3. How to test with constraint on resources?

Q17. You are the project leader for the team and the team members are fresh from
colleges. During the reviews and testing they are finding a lot of defects but they are not
reporting all of them for the fear that would reflect in their performance appraisals. How
do you handle this type of situations and improve the quality?

Q18. You as a QC person, what type of test end report will you prepare for the PL of the
concerned project? What will you report and why?

Q19. You are the new IS Manager of an investment company. Your team needs to
develop an online trading system within 2 months with no increase in team size. An
online (buy / sell) transaction has to be completed within 2 seconds and the online
search should not take more than 5 seconds. How should you approach this to get the
software developed with the best quality and within schedule?

Q20. A new team member has joined the project and he have to prepare Unit Test plan
for the module. He says that he would prepare UT after completing the code
development. As the Project Leader would you agree with this? Explain.

Q21. One of Deming’s principles is “Drive out fear”. List out 3 methods, in which you
would drive out the fear from the employees.

Q22. 10 years ago your company had defined some standards in your organization. Your
management feels that, the standards are a little outdated, and wants you to come out
with a plan to update them. List out the steps.

Q23. What is subjective baseline, and give example (or list out 3 examples)