Office Equipment, Inc.

Waiting Line Model with a Finite Calling Population M/M/1

Assumptions
Poisson Arrivals
Exponential Service Times
Finite Calling Population

Number of Channels K 1
Mean Arrival Rate λ 0.02
Mean Service Rate μ 0.4
Population Size N 10

Operating Characteristics
Probability that no customers are in the system P0 0.5380
Average number of customers in the waiting line Lq 0.2972
Average number of customers in the system L 0.7593
Average time a customer waits until the service technician arrives Wq 1.6083
Average time a customer waits until the machine is back in operation W 4.1083
 Calculations Cost Analysis

n N!/(N-n)!*(λ/μ)^n Σn=0
N

0 1.0000 0.0000 Cost of Service $80.00

1 0.5000 1.0000 Downtime cost $100.00
2 0.2250 1.5000
3 0.0900 1.7250 Total Cost per hour $155.9265
4 0.0315 1.8150
5 0.0095 1.8465
6 0.0024 1.8560
7 0.0005 1.8583
8 0.0001 1.8588
9 0.0000 1.8589
10 0.0000 1.8589
Office Equipment, Inc.
Waiting Line Model with a Finite Calling Population M/M/1

Assumptions
Poisson Arrivals
Exponential Service Times
Finite Calling Population

Number of Channels K 1
Mean Arrival Rate λ 0.02
Mean Service Rate μ 0.4
Population Size N 20

Operating Characteristics
Probability that no customers are in the system P0 0.1589
Average number of customers in the waiting line Lq 2.3367
Average number of customers in the system L 3.1778
Average time a customer waits until the service technician arrives Wq 6.9454
Average time a customer waits until the machine is back in operation W 9.4454
 Calculations Cost Analysis

n Σn=0N
N!/(N-n)!*(λ/μ)^n
0 1.0000 0.0000 Cost of Service $80.00
1 1.0000 1.0000 Downtime cost $100.00
2 0.9500 2.0000
3 0.8550 2.9500 Total Cost per hour $397.7839
4 0.7268 3.8050
5 0.5814 4.5318
6 0.4361 5.1132
7 0.3052 5.5492
8 0.1984 5.8544
9 0.1190 6.0528
10 0.0655 6.1719
11 0.0327 6.2374
12 0.0147 6.2701
13 0.0059 6.2848
14 0.0021 6.2907
15 0.0006 6.2928
16 0.0002 6.2934
17 0.0000 6.2935
18 0.0000 6.2936
19 0.0000 6.2936
20 0.0000 6.2936
Cost Analysis
Office Equipment, Inc.
Waiting Line Model with a Finite Calling Population M/M/2

Assumptions
Poisson Arrivals
Exponential Service Times
Finite Calling Population

Number of Channels K 2
Mean Arrival Rate λ 0.02
Mean Service Rate μ 0.4
Population Size N 20

Operating Characteristics
Probability that no customers are in the system P0 0.1589
Average number of customers in the waiting line Lq 2.3367
Average number of customers in the system L 3.1778
Average time a customer waits until the service technician arrives Wq 6.9454
Average time a customer waits until the machine is back in operation W 9.4454
 Calculations Cost Analysis

n Σn=0N
N!/(N-n)!*(λ/μ)^n
0 1.0000 0.0000 Cost of Ser $80.00
1 1.0000 1.0000 Downtime $100.00
2 0.9500 2.0000
3 0.8550 2.9500 Total Cost $477.7839
4 0.7268 3.8050
5 0.5814 4.5318
6 0.4361 5.1132
7 0.3052 5.5492
8 0.1984 5.8544
9 0.1190 6.0528
10 0.0655 6.1719
11 0.0327 6.2374
12 0.0147 6.2701
13 0.0059 6.2848
14 0.0021 6.2907
15 0.0006 6.2928
16 0.0002 6.2934
17 0.0000 6.2935
18 0.0000 6.2936
19 0.0000 6.2936
20 0.0000 6.2936
Office Equipment, Inc.
Waiting Line Model with a Finite Calling Population M/M/1
n
Assumptions 0
Poisson Arrivals 1
Exponential Service Times 2
Finite Calling Population 3
4
Number of Channels K 2 5
Mean Arrival Rate λ 0.02 6
Mean Service Rate μ 0.4 7
Population Size N 20 8
9
Operating Characteristics 10
Probability that no customers are in the system P0 0.1589 11
Average number of customers in the waiting line Lq 2.3367 12
Average number of customers in the system L 3.1778 13
Average time a customer waits until the service technici Wq 6.9454 14
Average time a customer waits until the machine is back W 9.4454 15
16
17
18
19
20
Calculations Cost Analysis

Σn=0N
N!/(N-n)!*(λ/μ)^n
1.0000 0.0000
1.0000 1.0000
0.9500 2.0000
0.8550 2.9500
0.7268 3.8050
0.5814 4.5318
0.4361 5.1132
0.3052 5.5492
0.1984 5.8544
0.1190 6.0528
0.0655 6.1719
0.0327 6.2374
0.0147 6.2701
0.0059 6.2848
0.0021 6.2907
0.0006 6.2928
0.0002 6.2934
0.0000 6.2935
0.0000 6.2936
0.0000 6.2936
0.0000 6.2936