Evidence Plan

Competency Housekeeping NC II
standard:

Unit of Clean and Prepare Rooms for Incoming Guests

competency:

Ways in which evidence will be collected:

[tick the column]

Oral Questioning
Demonstration
Examination
Written
The evidence must show that the trainee…

Set up equipment and trolleys

 Requires clean supply and equipment for 

room servicing 

 Identifies order and select supply in

sufficient numbers in accordance with  
enterprise procedures
 Loads trolley safely with adequate
supplies in accordance with enterprise  
procedures
Access rooms for servicing

 Identifies room service base on

information supplied to housekeeping 
staff
 Access room in accordance with the
establishment’s customer service and 
security procedures
Make up beds

 Strips linen with stains, and check room 

damage whether guests left any valuables

 Segregates immediately and forward

item to the Laundry Department for 
proper processing
  Replaces bed linen in accordance with 
enterprise standards and procedures
Clean and clear rooms

 Cleans the room in correct order with

minimum disruption to guests
 Cleans and check all furniture, fixtures
and fittings in accordance with enterprise 
procedures and hygiene/safety guidelines
 Replaces room supply in accordance with 
enterprise standards and procedures
 Identifies pest promptly and appropriate
action is taken in accordance with safety 
enterprise procedures
 Checks room defects and accurate report 
in accordance with enterprise procedures
 Damages item are record in accordance
with enterprise procedures
 Reports any unusual or suspicious
person, item or occurrence is promptly in 
accordance with enterprise procedures
 Collects and store guest’ belongings left
in vacated rooms in accordance with lost 
and found enterprise procedures
Clean and store trolleys and equipment

 Cleans trolley and equipment after use in

accordance with safety and enterprise 
procedures
 Stores all item correctly in accordance 
with enterprise procedures
 Checks supplies and item replenish or

reorder in accordance with enterprise
procedures
 Services provide additional

housekeeping request in accordance with
enterprise procedures
 Procedures turn over for the next shift is

carried out in accordance with enterprise
procedures
 NOTE: *Critical aspects of competency

TABLE OF SPECIFICATION

TEST ITEM DISTRIBUTION

Objective/Content Total # of Percent
area Knowledge Comprehensio Applicatio Item age %
n n
20% 30% 40%
Reports any unusual
or suspicious
person, item or
occurrence is 1 1 2 10%
promptly in
accordance with
enterprise
procedures
Collects and store
guest’ belongings left
in vacated rooms in 1 1 2 10%
accordance with lost
and found enterprise
procedures
Cleans trolley and
equipment after use
in accordance with 1 1 2 10%
safety and enterprise
procedures
Stores all item
correctly in
accordance with 1 1 2 20%
enterprise
procedures
Checks supplies and
item replenish or
reorder in 1 1 2 10%
accordance with
enterprise
procedures

Services provide
additional
housekeeping 1 1 1 3 20%
request in
accordance with
enterprise
procedures
Procedures turn over
for the next shift is
carried out in 1 1 2 20%
accordance with
enterprise
procedures

Total: 7 4 4 15% 100%

 DEMONSTRATION

Trainee’s Name:
ASSESSOR’s Name: Merry Jessica Rusell
Unit of competency: CLEAN AND PREPARE ROOMS FOR INCOMING
GUEST
Qualification: HOUSEKEEPING NC II
Date of assessment:
Time of assessment:
Instructions for demonstration:

Given with complete set of materials, all the necessary skills and knowledge
required to conduct bed make up you should be able to perform the
standard operating procedures in cleaning

Materials, Tools, Equipment/Testing Devices and PPE

 Pillow slip and case
 Bed pad
 Bottom Sheet
 Crinkle sheet
 Blanket
 Bed runner
 to show if evidence is
demonstrated

During the demonstration of skills, did

Yes No N/A
the trainee..
  
Selects cleaning, supplies and equipment
for servicing rooms
  
Identify, order and select supply for
trolley in sufficient numbers in
accordance with enterprise procedure
  
Loads the trolley safety with adequate
supplies in accordance with enterprise
procedure
Identifies room service based on   
information
supplied to housekeeping staff
   
Accesses room in accordance with the
establishment’s customer
  
Strips bed linen with stains and damage
rooms are checked whether guest left any
valuables
  
Segregates and Forward items with stain
to the Laundry Department for proper
processing
Replaces bed linen in accordance with   
enterprise standards and procedures

  
Cleans room in correct order and with
minimum disruption to guest
  
Cleans and checks all the furniture,
fixture and fitting in accordance with
enterprise procedures and hygiene/safety
guidelines

The CANDIDATE demonstration was:

Satisfactory  Not Satisfactory 

 ORAL QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge Response
Extension/Reflection Questions Yes No
1. What is the significance of following the procedure in making
up bed?  

2. Why there is a need to change beddings in hotel??  

Safety Questions
3. What is the use of wearing Personal Protective Equipment in  
performing making up bed?
4. In case asthma attack occurs while performing making up  
bed, what is the best thing to do?
Contingency Questions
5. What will you do if there is no pillow?  
6. What will you do if the bed you are to use in bed making  
cracked??
Rules and Regulations
7. Why is it important to tie your hair when doing making up  
bed?
8. How important is honesty in making up bed?  
The candidate’s underpinning  Satisfactory  Not
knowledge was: Satisfactory
Feedback to candidate

General comments [Strengths / Improvements needed]

Candidate signature: Date:

Assessor signature: Date:

 TRAINEE ANSWERS
1. By following the procedure in making up bed, the learner can finish it on
time, with satisfying results. The learner will be safe also which an important
matter to consider is.

2. Changing beddings in hotels after each guest is a must for cleanliness,

proper sanitation and good health, this why it is a Standard Operating
Procedures in hotels to change the beddings.

3. In bed make up, it is a must that a trainee should wear apron, gloves and
mask to keep her safe and healthy. Wearing mask prevents dust from entering
the nose, while the apron keeps your clothes free from satins and the gloves
protects the hands from injury and dirt.

4. In case of asthma attack, you should stop from the task you are doing and
seek immediate help, inform your trainer so he/she can help you right away.

5. In case there is no pillow, you should go back to the linen supervisor and
inform him/her of the situation so that he can make the room unavailable for a
certain period of time until the problem is settled.

6. In case the bed has cracked, before you can change the beddings, inform the
supervisor so he can send worker to fix it and may assign the room unavailable
until the bed is ready to use.

7. Loose hair can cause hindrance while performing the task, it can get tangled
with the linens therefore, can affect the speed of finishing the task. It can also
prevent you from having correct observation of your work especially if it is long.

8. Honesty is one of the best qualities a housekeeping attendant must possess,

in case there are valuables left such as jewelry or money by the guest and the
housekeeping attendant found it when making up bed, she won’t be tempted to
get it, instead, she must hand it over to the Lost and Found section. If this
happens, it will be good for the hotel image.
 INSTITUTIONAL WRITTEN ASSESSMENT

Name: ______________________________ Date: _______________

Course: _______________________ Score: _______________

Instruction: Multiple Choices. For each question below, write the

letter corresponding to your answer on a sheet of paper.
A portable bed usually installed for an extra person in the room.
a. Single bed c. Roll-away bed
B.Pull-out bed d. Queen Bed

2. Bed that is inserted into a bed and pulled out when used. It is advisable for
small rooms as it is space saving
a. Pull-out bed c. Single bed
B.Doble bed d. King Bed

3. An extra-long, extra wide bed approximately 78 by 80 inches.

a. King bed c. Pull-out bed
B.Single bed d. Queen bed

4. An extra-long, extra wide bed approximately 60 by 80

a. Single bed c. King bed
B.Doble bed d. Queen bed

5. A bed approximately 36 by 75 inches in size

a. king bed c. Single bed
B.Roll-away bed d.Doble bed

6. Covered by padding or upholstery materials, which can include various

foams, fiber, and additional layers of smaller steel springs.
a. Foam mattress c. Innerspring mattress
b.Hybrid mattress d. Gel mattress

7. Combines a steel coil support system with one or more types of foam, such
as polyurethane foam, memory (or visco elastic) foam, or latex foam.
a. Gel mattress c. Innerspring mattress
b. Foam mattress d. Hybrid mattress
8.In such mattresses can be manufactured in a variety of shapes and densities
to offer consumers a mattress that has different comfort, feel and heat
dissipation features.
a. Foam mattress c. Gel mattress
b. Innerspring mattress d. Hybrid mattress

9. Prepared by a soaking solution with liquid detergent. Let these garments

soak for about 30 minutes before washing.

a. coffee, tea, berry, or sweat stains c. chewing gum stains

b. blood, dirt, or motor oil stains d. butter, margarine, or grease
stains

10. Rubbing dish detergent onto the stain to loosen it before pre-treating.

a. chewing gum stains c. butter, margarine, or grease

stains
b. coffee, tea, berry, or sweat stains d. blood, dirt, or motor oil stains

11. Make the bed look nicer and more stylish

a. Fitted Sheet c. Bed Pad
b. Bed runner d. Bed Cover

12. Place on top of the mattress as protection against stains

a. Bed Pad c. Fitted Sheet
b. Bed runner d. Pillow

13. Elastic sewn into each one of the four corners to help it stay in place over
the mattress.
a. Bed Cover c. Fitted Sheet
b. Bed runner d. Bed Pad

14. Refers to the process inserting the linen on bed considering a well folded
corner.
a. Crinkle Sheet c. Turn down service
b. Miter d. Bed Pad

15. Refers to room service done from 5:30 9:00 p.m. to prepare the bed for the
guest to rest.
a.Bed board c. Miter
b. Turn down service d. Crinkle Sheet
 ANSWER KEY: INSTITUTIONAL WRITTEN ASSESSMENT

1. C

2.A

3. C

4. D

5. C

6. C

7. D

8. A

9. B

10. C

11. B

12. A

13. C

14. B

15. B
 TRAINING RESOURCES

Recommended list of tools, equipment and materials for the training of 25

trainees for HOUSEKEEPING NC II.

Resources for presenting instruction

 Print Resources As per TR As per Remarks

Inventory

CBLM 2 1

 Non Print Resources As per TR As per Remarks

Inventory

PICTURES

VIDEOS

Resources for Skills practice of Competency #2

CLEAN AND PREPARE ROOMS FOR INCOMING GUEST

 Supplies and Materials As per TR As per Remarks

Inventory

Bond paper 2

Folders 25

Logbook 1

 Tools As per TR As per Remarks

Inventory

Linen (for single bed 2 1

 Linen (for double bed 2 1

Bed (Single 1

Bed (Queen) 1

Variety of linen and clothing items and 5 4

fabrics

 Equipment As per TR As per Remarks

Inventory

Toilet Caddy 1 1

Carpet sweeper 1 1

Vacuum cleaner (dry and wet ) 1 1

Polisher (electric with complete 1 1

accessories)

Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc,