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SIEMENS
cRSP Checklist for Energy Reset Form
Postcode - City:* -
Country:*
1.2 cRSP Customer Site Adminstrator
Name:*
Phone Number:*
Email:*
1.3 cRSP Customer Site Owner
Name:*
Phone Number:*
Email:*
(This email address is used to keep you notified about the connection process.)
1.4 On-Site engineer
Name:*
Phone Number:*
Email:*
1.5 Customer Firewall and Network Contact
Name:*
Phone Number:*
Email:*
Remarks
Legal notice: The collected data is processed and stored according to the German Data Protection Act (BDSG). The
sender of this checklist is responsible to ensure that collection and storage of data is in line with the country of origin's
legislation.
*Mandatory fields
* Optional fields *** In case of SPPA-T3000, please refer to the details in appendix A7.
** Mandatory if cRSP Router and System are in a different subnet
Please check whether all fields are filled out and correct.
The cRSP Solution Package is required to be ordered by SAP. We require this SAP order number to
proceed with the configuration process. You may get this number from the person who has performed
this order in SAP.
1.1 Customer:
Please state here the company or rather the customer name and the location of the cRSP-connection.
1.2 cRSP Customer Site Adminstrator:
This contact is the administrative person for that site. This contact give you the right grants to access the
site/system and/or give you access into the cRSP platform. This person will be contacted by the cRSP
helpdesk in cases where there are further questions regarding the connection or a SIEMENS service
technician is required on site to offer assistance. This person grants access for users to the site via the
standard grant request procedure.
1.3 cRSP Customer Site Owner
This contact is the SIEMENS representative who takes responsibility for the cRSP connection. This
person will be contacted by the cRSP helpdesk in cases where there are further questions regarding the
connection or a SIEMENS service technician is required on site to offer assistance. This person will be
informed about any status change of this connection until it is successfully completed and also grants
access for users to the site via the standard grant request procedure.
1.4 On-Site engineer
This person is the on-site expert (customer, engineer bureau, Siemens engineer, etc.), who will install,
connect and preconfigure a SOA router according the provided hardware installation guide or
configure/adapt network settings on serviced system.
1.5 Customer Firewall and Network Contact
This contact is the person who takes responsibility for the customer’s IT network. This person will be
contacted to establish a cRSP connection using customer owned access equipment. Furthermore, this
person will be contacted (either from the cRSP helpdesk employee or via the Siemens contact) when
there are further questions or tasks to perform regarding the network infrastructure between the cRSP
access router and the serviced systems (e.g. additional routers or firewalls).
This means that the SOA router is located behind a customer router/firewall and has no Internet
reachable IP adress assigned.
Please see Appendix B. Also please ensure that all neccesarry ports and protocol-forwarding listed there
are correctly configured by the customer IT-Administration.
via COA (Customer Owned Access) router/firewall
Customer owned access is used if the customer wants to establish the connection to the cRSP via
existing IT infrastructure which is managed by himself or external consultants. In this case we need to
know which technology the customer wants to use. Please check if 1.4 is correctly filled out to ensure we
can reach the person who will be managing the equipment on the customer site. Please note that even
though we can offer help for a large number of IT equipment, the final responsibility for configuring the
customer owned equipment is on the customer’s side.
In case of COA the customer network contact will be contacted directly after receiving the checklist by a
cRSP helpdesk specialist. If you wish to specify a special time frame for that contact, please note it in the
remark section on the first page of the checklist. The customer has to offer a standard compliant IPSEC
endpoint (this may be a VPN concentrator, a firewall or a router with IPSEC feature) where a tunnel-mode
(network to network) IPSEC connection can be established.
For the supported encryption and tunnel parameters, please refer to section 6.
via Internet Based Connectivity (SSL VPN)
SSL VPN communication port is 443; VPN endpoints are as follows:
Europe / Africa America / Canada Asia / Pacific
VPN Endpoint VPN Endpoint VPN Endpoint
Primary 194.138.37.194 Primary 12.46.135.194 Primary 194.138.240.119
Fallback 12.46.135.194 Fallback 194.138.37.194 Fallback 194.138.37.194
7. Serviced Systems
Please fill in all systems which shall be reachable over the cRSP platform:
Hostname
This is the name of the system under which it is found in the cRSP. This is not required to be unique.
Product
This is the product that system belongs to (e.g. T2000, T3000, WIN TS).
Restricted / Copyright © Siemens Healthcare GmbH, 2018. All rights reserved.
System Type
This is the system type which describes the system. (e.g.: GT11RSB for PGP or u01es1 for PGL). This is
not a mandatory section, but if provided in most cases it is not also necessary to specify the service
application(s).
Operating System
Due to find out what protocols / applications are needed to service this system, it may be necessary to
know which operating system (e. g. Microsoft Windows Server 2003, Linux, Solaris etc.) is installed on the
device. This only applies to Product types which may occur with different operating systems in the field.
IP Address
The IP address from which the system can be reached from the cRSP platform. In the case of COA this
may differ from the IP address seen in the system itself (e.g. if the customer is using NAT (network
address translation) somewhere inside of the network. If you are in doubt, please ask the Local Network
Contact. This field is mandatory.
Netmask
The netmask describes the size of the local IP network and is configured in the serviced system. This field
is mandatory.
Routerport / Gateway
If the cRSP router exists in another subnet, the system needs the next hop (router) to reach the cRSP
platform. Completing this section is recommended, even if we only need this information for
troubleshooting purposes. Please enter the relevant router information of the system towards the cRSP,
either the gateway (should the system not be connected directly) or the specific port used on the Cisco.
Application
There is a requirement that we are informed of which application should be enabled to perform service for
the system.
Please enter the name of the application from the list below.
http
ftp
Citrix Terminal Server
BACnet
FS Remote Control
Scp
MS Terminal Server
NetOP
Netmeeting
pcAnywhere
OSM
Tarantella
Restricted / Copyright © Siemens Healthcare GmbH, 2018. All rights reserved.
Timbuktu
VNC
X11
HP Unicenter SysMgmt
CA SysMgmt
UUCP
telnet
netbios
http
Stratus CallHome / ping
1. If a dedicated T3000 TS is existing, please enter the Terminal Server´s data into the
“Serviced Systems List”.
Application: Remote Desktop Protocol RDP
2. If NO dedicated T3000 TS is existing, a Thin Client (e.g. the Swap out Server) shall be
configured as "Remote Client" (with RDP enabled). Please enter the Remote Client´s data
into the “Serviced Systems List”.
Application: Remote Desktop Protocol RDP
If a Stratus Server is on site, the Server´s data must be entered into the „Serviced Systems
List" with Application Type "CallHome/ping" and System Type „Hidden"
ASIA / PACIFIC
VPN ENDPOINT cRSP Network
Primary 194.138.240.3 194.138.243.160/27
Fallback 194.138.39.1 194.138.39.0/27
If you are performing a SOA connection and the Siemens router is behind a customer Firewall or border router, please
perform a Port Forwarding of the following ports to Siemens router WAN interface, see bellow:
194.138.39.1
IKE NAT 12.46.135.193
Siemens router UDP 4500
Traversal 194.138.240.3
194.138.39.1
12.46.135.193
ESP Siemens router IP 50
194.138.240.3