December 2000

Issue No. 5

Newsletter
UK Technical Support
CSSO Hardcopy Products

Keith Scoons
Hubert Villiers
Steve Burt
Gary McGaw

Front Desk:
Andy Barefield,
Scott Chivers,
Martin Bishop
 Mono LaserJets
Confidentiality:
Please note the information in this newsletter is for HP-authorised
service agents only. It is not intended for customer distribution.

Mono LaserJet No.5 December, 2000

Previous Issues: No. 4 December, 1999
No.3 June, 1999
No.2 November, 1998
No.1 June, 1998

INDEX
Page

3. Product Briefs
3. LaserJet 1100
3. LaserJet 2100
3. LaserJet 3100/3150
3. LaserJet 4000/4050
4. LaserJet 5000
4. LaserJet 8000/8100
5. Paper Handling Devices

6. Printer Manual CD set

7. LaserJet 8150
8. 8150 Formatter
9. 8150 Event Log Page 2
9. Low-End LaserJet Exchange Part Numbers
10. LaserJet 4000 (5000) Firmware Version Fix History
11. LaserJet 4050 Firmware Version Fix History
12. LaserJet 8100 Service Notes

LaserJet Quick Reference Service Guide Set – p/n 5090-3389

The LaserJet Quick Reference Guides are only orderable as a pair, Volume I and II, part number
5090-3389. Volume I will hardly change at all as new versions come out, and is May 1998.
Volume II is currently May 1999, and will have new products added as they become available.

CAUTION: These books come bundled in a sealed (clear) wrapper with Vol I uppermost, saying
May 1998. Hidden underneath is Vol II, May 1999.

2
Product Briefs

LaserJet 1100
-Will not wake from sleep mode. Print a Windows Test Page and look for either of two files:
hpdcmon.dll or tmlmon.dll. These are included in the latest driver.
-Driver Version. Note the latest driver version 1.00.5.029 in English is the same as 1.00.5.028
for other languages.
-Separation Pad Kits. A “T” kit will be available mid-Dec for customers to fit free of charge to
solve multipick problems. The kit can be obtained from Customer Service Centres (ECCC) via
StarTek or (possibly) over the web.

LaserJet 2100
-Fuser Issue. Printing on long narrow media can lead to fuser failures (bubbling) as fuser roller
surface cannot dissipate the heat. Driver to be modified to correct this (Dec).
-Formatter P/N did not roll. Blind roll of the printer firmware. Formatter p/n C4132-60001
stayed the same. Old datecode is 19980828, new datecode is 19991018 (no DIMM solution).
-Legacy II Driver Roll. Version 4.3.2.50 for Win 9x-Win NT4, fixes include: manual duplex
causes paper jams, print area failures, A6 paper size missing, watermark characters type
backwards, when manual feed tray is selected it stays selected (older drivers).
-Forms Tab/Tray Linking Issue in NT4. Original driver had “Tray Assignments-Link” feature
and the new driver has a “NT Forms” tab. The two features work somewhat differently and create
confusion. Being investigated.
-“RETRY” during EIO configuration. Some third-party EIO cards will not communicate with
the HP 2100 printer. Replace existing Formatter with one that has upgraded firmware (datecode
19991018). Note there are no FLASH or DIMM solutions.

LaserJet 3100/3150
-Separation Pad Kits. An “L” kit is available for multipick issues on the 6L, 3100 and 3150.
The kit is customer installable and available free of charge from Customer Care Centres (ECCC)
via StarTek. It will also be available on the web at a later date (url to be set up). Note the kit can
also be fitted to the 5L, but this has to be purchased. New separation pads are brown; old ones are
grey.
-Software Issues.
q Won’t work when networked and using Windows Me
q Blank pages/lines missing when printing in landscape with ATI Rage video card using
Windows 9x (lower graphics hardware acceleration).
q Not enough disk space on Target Drive (fixed with version 197D).
q Speed dials limited to 199.
-JetSuite Pro. New patch version 197E updates 197D (i.e. must have 197D installed for 197E to
work). Only available on the web.

LaserJet 4000/4050
-Maintenance Counter Update. If the Maintenance Kit is replaced prior to the PERFORM
PRINTER MAINTENANCE message, attempts to reset the counter will not work. In other words
the message can be reset but the counter won’t resulting in the message re-appearing soon
afterwards (at the 200K mark). Firmware revisions 3.68 (LJ4000) and 6.28 (LJ4050) resolved this
problem.
-41.5 Error. Usually accompanied by blank pages. Always check separation roller is engaged in
paper tray first before changing any parts.

3
-50.4 Fuser Error. Caused by bad incoming AC power which should be checked out first.
However the Engine Controller Board has now been modified to make it less susceptible to
problems with the customer’s AC power.
-Firmware Upgrades LJ4000/5000. Latest firmware is 3.76 which will be rolled into rebuilt
Formatters. DIMM part number is 5181-3578. See later for list of fixes.
-Firmware Upgrades LJ4050. Latest firmware is 6.32. Revision 6.30 will be on all rebuilt
Formatters. DIMM part number is C4251-67904. Revision 6.32 fixes 79 Service Error with an
envelope feeder. See later for list of fixes.
-Software Issues.
q WHQL Certification (CAT) files become corrupted and fail digital signature check.
Under investigation.
q MS Multi-Language Server does not currently support multiple language versions of
print drivers.

LaserJet 5000
-Firmware Upgrade. Latest firmware is revision 3.76, DIMM part number 5181-3578. See later
for fix list.
-50.4 Errors. Same as for the LaserJet 4000/4050.
-50.2 Errors. Fuser cracking mainly caused by repeated jamming of ledger or larger media fed
from the MP tray. As paper was jammed in the fuser , the fuser would heat and cool too rapidly,
resulting in cracked ceramic on fuser. Fix was to increase thickness of ceramic layer (blind roll).
-41.3 Errors Unexpected Paper Size. Usually caused by bent registration assembly (although
first check for unsecured separation rollers/pads). Bending of the reg assy usually occurs after
toner cartridge installed with lifting plate in upright position. Countermeasures rolled into
production include new torsion spring and tabs on upper reg assy.
-Duplexer Noise. Noise can sound like grinding of gears or buzzing – this is normal (coming from
the refeed and reversing motors). A firmware change to the duplexer assembly will reduce the
noise (s/n LGDA023324 and higher).
-Optional Tray “making music” (customer description). Noises coming from the optional 500-
sheet feeder, solved with a firmware change (within the sheet feeder). Sheet feeders with the new
firmware have serial numbers LGFA026719 and higher, and LGLA047638 and higher (stamped
on the top of the feeder).
-Intermittent 62 error. Error analysis points (incorrectly) to bad memory DIMM. Heat related –
fails at higher temperature. Resolution is to replace the Formatter.
-53.1x.03 Error. Same analysis and resolution as for 62 error.
-Production Changes (Fall’2000).
q JetDirect card changed from 600 to 610. Note new card does not offer support for
localtalk and bnc connection.
q N bundle now comes with 8MB SDRAM (instead of 4MB) making 12MB total RAM.
q New DN bundle (C8068A) includes 500sh Tray 3, duplexer, 36MB, JetDirect 610
q New 5GB disc drives under test and may be introduced in the near future.

LaserJet 8000/8100/8150
-Error 13.3 Paper Jam. Paper delay jam, paper not reaching PS1 in registration area when
feeding from Tray 3. Second pass rollers in the PIU (Paper Input Unit) getting contaminated with
paper filler (Calcium Carbonate) dust causing paper to slip. Replace rollers (RB1-6581-000CN) or
complete PIU if close to one million images. See service note later in document.
-Error 55.A, 55.7, 55.3 (LJ8000/5Si in duplex). There have been a number of cases of this type,
usually Error 55.A on a LJ8000 and always in duplex. Try replacing the fuser assembly (duplex
and the fuser assemblies have a common power supply). Check power supply/ non-HP
fusers/toner cartridges.
-Error 55.1. Could be fuser but most likely LVPS.

4
-Cannot recognise duplex. The black plastic casing (RB1-6502-020CN) around the duplex
connector had broken, although on first glance contacts and connector looked fine. However when
the duplex assembly was inserted the connector would back off and not make contact.
-Initialisation fails with top row of squares on display. Firmware DIMM missing!
-Error 79 on MFPs. Will get this message if insufficient memory to load SSA firmware.
Removing the hard disk will “eliminate” the error but not solve the problem.
-Config Page on the 8150MFP. Note the “hp” watermark on the Configuration Page is blanked
out for the MFP model. This is because it was difficult to copy and potentially could generate
false hardware calls.

-Firmware 8000/8100. Current firmware for the 8000 is 4.54 (p/n C4085-60008) and for the 8100
is 5.54 (p/n C4214-60008). The following issues were resolved in MB4.54 (LJ8000) and MB5.54
(LJ8100), released June’2000:

Ø Manual feed using tray 3 or 4

Ø 79.00FE rejecting 3rd party personality
Ø 79.00FE when PS ERRORS=ON
Ø "20 Mem Out" CCITT format problem
Ø 100pg doc stops at p69(5.46) or p39 (5.47)
Ø XPS Job Hang (2nd)
Ø XPS Table(graphs) as all black [3' fonts]
Ø XPS PDF fails using CCITT, PDF files on MAC
Ø XPS Adobe compatibility
Ø XPS level2 performance
Ø XPS extra diagonal lines in drawing
Ø XPS generates typecheck error. Offending command: CCRun
Ø XPS "PROCESSING JOB" hang
Ø 79.00FE service error
Ø XPS performance - 1st page out vs. 5Si
Ø Partial Page Printed on Adobe Illustrator File-Lilly Girl(MAC)
Ø XPS, MSWORD usage of wordart causing eoclip error

Paper Handling Devices

-Error 66.x2.08 Flipper upgrade to 8-bin Mailbox. See service note C4216A-16 at end of this
Newsletter.
-66.x2.41 Error in 3000sh Stacker. New part number for the Offset Module, C4779-60508.
-Wings for 3000sh Stapler/Stacker. Part number of Wings Kit for Accumulator C4788-60521.
-Paper Stopper Clips in 3000sh Stacker. Part number for the clips is C4788-60527.
-Optical Sensors in 3000sh Stacker. Part number for Optical Sensor Kit (2 sensors + guidelines)
is C4788-60530.

-Current Firmware versions for Paper Handling Devices:

5- bin 7-bin 2X500
8-bin 3K 3K 2K Sheet Input
Mailbox Tabletop Sheet
Mailbox Stapler/Stacker Stacker Tray
W/Stapler Mailbox Input Tray

19.28 19.28-4.9 132M 33.3 3.5 3.8 6.4

5
PRINTER MANUAL CD SET (UK only)
There is a CD set (by yours truly) being distributed in the UK to
service engineers which contains User and Service Manuals of
current LaserJet printers, plus the HP2500 Service Manual, plus
UK Newsletters. The CD Set consists of 2 CDs, one primarily
Colour LaserJets and the other primarily Mono products. Here
is the full list of contents:

MonoCD (current revision M3.03)

Ø SERVICE and USER manuals for:
§ HP LaserJet 1100
§ HP LaserJet 2100
§ HP LaserJet 3100/3150
§ HP LaserJet 4000/4050
§ HP LaserJet 5000
§ HP LaserJet 5Si
§ HP LaserJet 8000
§ HP LaserJet 8100/8150
§ Some older LaserJet models (4/5/III)

Ø 3000sh Stacker Service Manual

Ø HP2500C Service Manual (by chapter in Word format)
Ø Print Media Guide
Ø UK Newsletter (Word format)
Ø Adobe Acrobat 4.00

All manuals are in pdf format unless otherwise specified.

ColourCD (current revision C3.04)

Ø SERVICE and USER manuals for:
§ HP Color LaserJet 4500/4550
§ HP Color LaserJet 8500/8550
§ HP Color LaserJet 8550MFP
§ Older LaserJet models (CLJ5)

Ø PQ Defect Guides
Ø Bluebook
Ø 3000sh Stacker Service Manual
Ø HP2500C Service Manual (by chapter in Word format)
Ø Print Media Guide
Ø UK Newsletter (Word format)
Ø Adobe Acrobat 4.00

All manuals are in pdf format unless otherwise specified.

6
LaserJet 8150 NEW !
The HP LaserJet 8150 is the replacement product for the
HP LaserJet 8100 and 8000 printer families and was
released beginning of November’2000. It has the
following features compared to the LaserJet 8100:

Ø Faster processor (250MHz v 166MHz)

Ø Edge-to-Edge printing within 2mm
Ø Duplex Registration Adjustment
Ø Flash Firmware, can be upgraded remotely
Ø New memory, backwards compatible
Ø Faster JetDirect Card (x4)
Ø Job Retention in RAM
Ø Embedded Web Server in ‘N’models
Ø Foreign Interface Port for 3rd party copy job accounting
Ø New SDRAM Memory DIMMs
Ø PostScript Level 3

These features come from a new Formatter Board which is the essential difference between the
8150 and 8100, although the DC Controller must be the latest version (Printer Number 10 on
Config Page, and not the older “C”) else the edge-to-edge feature will be disabled. The paperpath
for the 8150 is the same as its predecessor. Note there is no 8100-to-8150 upgrade available.
There are several changes to the menu map including a second event log page to list customer
printing statistics, plus a Duplex Registration Menu and an entry in the Information Menu for the
Edge-to-Edge calibration.

There are five models (‘H’model not available in Europe):

C4265A LaserJet 8150 -2x500sh Trays, 32MB RAM.

C4266A LaserJet 8150N
C4267A LaserJet 8150DN
C4268A LaserJet 8150MFP
C4269A LaserJet 8150HN
-8150 + JetDirect 610N (J4169A fast Ethernet).
-8150DN + Duplexer.
-8150DN + 32MB RAM, 2000sh HCI, 3000sh HCO,
Copy Connect EIO and Copy Module
-8150DN + 2000sh HCI, 3000sh HCO.

Training
Since the product is similar to the LaserJet 8100, there will be no specific hardware training of this
product, although it will be discussed at update meetings with service providers. All LJ8100-
trained engineers will be able to fix the product. This product will eventually be included in mono
8xxx family training.

Inventory
Most parts similar to the LJ 8100. The main difference is the Formatter Board, p/n C4265-69001.
Memory is new but backward compatible with the LJ8100.

Accessories/Consumables
C4182X 20K Toner Cartridge
C3765B 100-Envelope Feeder
C4782A Duplexer

C4780A 2x500sh HCI (High Capacity Input)

C4781A 2000sh HCI

7
C4783A 7-Bin Tabletop Mailbox
C4784A Stand for 7-Bin Tapletop Mailbox
C4785A 8-Bin Mailbox
C4787A 5-Bin Mailbox with Stapler

C2985B 3.2GB Hard Disk Drive

C4103A Fast Infrared Receiver
C3915A 220v Maintenance Kit
C2946A 'C' type Centronics cable 3m
C2947A 'C' type Centronics cable 10m

C7842A 8MB SDRAM DIMM

C7843A 16MB SDRAM DIMM
C7845A 32MB SDRAM DIMM
C7846A 64MB SDRAM DIMM

J3110A Ethernet (10Base-T)

J3111A Ethernet (10Base-T, 10Base2) and LocalTalk
J4167A Token Ring
J4169A Fast Ethernet (100Base-TX) and Ethernet (10Base-T)

Documentation
Service Manual Bundle C4265-99001
Print Media Guide 5963-7863
Users Guide CD-ROM C4265-60102 (Europe) or –60101 (Americas)

8150 Formatter
There are four slots in which to insert DIMMs, labeled Flash, J10, J6 and J7.

The firmware is ONLY located on a flashable DIMM (i.e. no base firmware in the Formatter
board). There are two copies of the firmware on each firmware DIMM, the working version
which can be updated and a backup version which cannot be overwritten. The backup copy will
execute (on power up) whenever the other version gets corrupted.

Note a 32MB DIMM must be in the second slot J10, otherwise the printer will not work.
Early shipments of LJ8150 units only have one firmware copy loaded on the DIMM, and ‘N’
models are being shipped with an empty card for downloading the Embedded Web Server.

The third and fourth slots (J6 & J7) are available for additional memory, a Font DIMM, or the
Embedded Web Server firmware. The printer does not support EDO Memory DIMMs, only
SDRAM. This is a difference between the 8100 and 8150.

8
LaserJet 8150 Event Log Page 2
The LJ8150 has an additional Event Log page to show customer printing statistics. The following
legend is used on this page:

L = Number of images printed in Low Fusing Mode

N = Number of images printed in Normal Fusing Mode
H1 = Number of images printed in High 1
H2 = Number of images printed in High 2
H3 = Number of images printed in High 3
N = Number of images printed using Edge-to-Edge
TD = Toner density setting at the time this page is printed
FM = Fuser mode setting at the time this page is printed
AJL = Average job length
MJL = maximum job length
S = number of images printed in Simplex
D = number of images printed in Duplex
TC = number of toner cartridges used
PP/C = images printed per cartridge (up to the last 20 cartridges)
PMK = number of images per PM Kit (up to the last 5 kits)
PS = PowerSave setting at the time this page is printed

***********************************************

LOW-END LASERJET EXCHANGE PART NUMBERS (220v/240v)

Here is a summary of the LaserJet products which are now on unit exchange for customers
who purchase HP SupportPacks (default factory warranty still return-to-bench):

3150 C4256A C3948-69805

3100 C3948A C4256-69805

2100 C4170A C4170-69055

2100M C4171A C4171-69055 Base + 4MB DIMM (C4135A) + PostScript DIMM (C3098A)
2100NT C4172A C4172-69055 Base + JetDirect EIO (J3110A) + 4MB + 250sh opt LC C4793A

1100 C4224A C4224-69055

1100A C4218A Base unit + Scanner/Copier (C4221A)

Note for the 2100, there are separate exchange units for each model. However the extra
items for the M and TN models may be replaced separately, depending on the situation.

For the 1100, the 'A' model is just the base unit plus a (customer-changeable)
scanner/copier assembly.

9
LaserJet 4000(5000) Firmware Version Fix History
LJ4000 FW ver. 3.69
Implementation of the Euro Character

LJ4000 FW ver. 3.70

Some PostScript Fonts were printing out in outlines rather than filled.
PostScript generates typecheck error when using the setscreen function in
AutoCAD.
PostScript was causing a stackunderflow error.
PostScript Performance problem with Ctrl-D's.
Printer hangs up after 10th page in a CAD file.
XPS: reports undefined result for ARCTO operation with first point pair same as
the current point.
79.00FE while trying to print test file.
Front panel doesn't display “20 insufficient memory” on partial print pages.
Performance issues with some CAD files printing too slow.

LJ4000 FW ver. 3.74

Generates PS error, offending command: epp_print while printing a form.
PS job hangs printer in Win95.
Performance hit on MB3.62 & higher codes while downloading Asian fonts.
Some PDF documents cannot be printed in Windows NT or 95.
Form has missing lines when printed the second time.
>4GB accessory harddrive doesn't work correctly.
PS file generates STCKUNDERFLOW.
79 service error while printing PS file.
Printer hangs after 3rd page of a 6-page PDF document.
Cannot find the flash file system on bank 2.

LJ4000 FW ver. 3.76

Slow access to disks greater than 2 GB.
PDF document prints striped lines instead of a text.
IRS Form 1040 causes 79.00FE.
PostScript prints tables as all black.
PostScript fails to print from Adobe Acrobat reader 4.
PostScript File Generates ERROR: Undefined.
Pictures do not appear correct.
Adobe Acrobat PDF files generates TYPECHECK error, Offending Command:
CCRun.
PostScript files in Adobe Indesign on a MAC cause 79.00FE.
Performance Degradation on 1 bit B/W PostScript file.
PostScript printing causing a 79.00FE Service Error.

10
LaserJet 4050 Firmware Version Fix History

LJ4050 FW ver. 6.30

Some TIFF images showed scan lines through portions of the image.
Some files would cause the bottom portion of a page to print solid black.
Some PDF’s would hang at some stage during printing (i.e. print job would hang on
the 3rd page of a 6 page job).
Some files would cause a “79.00FE” error with a valid “restore command” entry.
Some tables would print as all black.
Could not print using Adobe Acrobat 4.0.
Lower case bold characters would be missing in some documents.
Some images, such as logos, would show a line under the image.
Files using single bit raster information would print slowly.
Some PS print jobs would randomly hang in Win95.
Printing some forms would cause a PS error (epp_print).
Using some macros would cause a 79.4167 error.
Downloading Asian fonts to print caused significant performance degradation.
Some images on documents did not print correctly.
Files from Excel 5.1 through Win3.1 would not print.
Cleaning page would not slow down to clean; it would process at full engine speed.
Forms would have missing lines of information when printed a second time.
Some PS files would cause a “stackunderflow” error.
Adobe Illustrator documents would cause various PS errors.
Some PDF documents would print striped/banded lines instead of text.
The wrong part number is shown for the toner cartridge on the Control Panel
Display.

LJ4050 FW ver. 6.32

New toner cartridge option not accessible when CP is locked.
3 Localization messages not correct in non-English languages.
Envelope feeder, 79 service error.
79.00FE when PostScript ERRORS=ON.
PostScript "20 MEM OUT" CCITT format problem.
79 Service while printing PostScript with logo.
PostScript: After third page is printed, printer ejects page after page until out of
paper or output is full.
PostScript extra diagonal lines and area fill within Acrobat 4.0 drawing.
PostScript will not print fonts correctly from Acrobat Reader 4.0.
PostScript "PROCESSING JOB" hang.
Partial page printed on Adobe Illustrator file (Lilly Girl).
PostScript "PROCESSING JOB" print job hang.
Paper not pulled when manual feed is requested.
PostScript Backslash Bug.

***********************************************

11
LaserJet 8100 Service Notes (extracts from the web, http://snserver.mayfield.hp.com/)

C4216A-16 08-Dec-99
Flipper update to 8-bin Mailbox (and 5-bin w stapler)
Situation: Flipper assembly failure can cause mostly 13.x2.04 or 66.x2.08, but also may generate
13.x2.02, 13.x2.03 and 13.x2.05 errors. Root cause was lack of tension on internal timing belt.
Solution: Final fix was to fit a Flipper Kit C4785-60529 which included modified flipper assembly
and 19.24 mailbox firmware. Modified units have serial numbers DE06C13600 (8-Bin) or
DE06C05092 (5-Bin w stapler) and above.

C4216A-15 01-Oct-99
Z-fold when printing jobs from alternate trays
Situation: When printing jobs from alternate input sources AND there is a pause (Standby) in the
printing of the jobs, the next alternate input paper source MAY incur a Z-fold condition which
exhibits itself as a white stripe (missing data) or sometimes a paper jam at the front of the
registration roller.
Solution: Updated DC Controller PCA, part number RG5-4375-030CN.

C4216A-14B 04-Aug-00
Firmware Upgrade to 5.54
Situation: New 5.54 firmware DIMM, p/n C4214-60008 fixes the following:
q Manual feed problem with ver 5.48. Cannot feed in manual mode from Tray 1.
q With JetCaps BarDIMM product installed, printer will not boot.
q Certain complex PS jobs containing CCITT fax format cause PS memory out or job hang
q If Control Panel locked, user cannot respond to “New Toner” message
q If A3 job sent to output face-up bin after power ON, first page goes to face-down bin
q Certain PS files containing TIFF images print slower on 8100 than on 5Si
q Certain MS Word files containing WordArt cause eoclip PS Error

C4216A-13 20-Sep-99
55.x Printer Error
Situation: There has been an increase in this error due to either PMs not being done at 350K or else
the use of a non-HP or refurbished fuser being used at PM time.
Solution: Perform User Maintenance at 350K intervals and ensure an HP fuser is used.

C4216A-12 20-Jul-99
Resetting Maintenance Count and Duty Cycle
Situation: After User PM performed at 350K it is necessary to set the Service Message=to “off”
AND reset the maintenance count by holding down ITEM- and VALUE- keys while powering ON
the printer. Wait for “Reset Maint/Count” to be displayed before releasing keys.
Duty Cycle for the 8100 printer family is 150K simplex pages.

C4216A-11 20-Jul-99
New custom media Tray
Situation: New custom media tray C4184A for the 8100 printer family. Fits into Tray 3 or (if
installed) Tray 5. Duplex not supported.

C4216A-10 15-Jun-99
Tray 3 feed failures with LETTER and A4 media (13.3 paper Jam)
Situation: The second pass or refeed rollers in the PIU (Paper Input Unit) become shiny and cause
paper from Tray 3 to fail (paper jam).
Solution: Replace Second-Pass Roller Assembly RB1-6581-000CN else if PIU is close to one
million images (rated life under normal use) then replace complete PIU.
12
C4216A-09 15-Jun-99
Paper stopper clips available for the 3000sh Stacker
Situation: The paper stopper clips can break when removing the accumulator assembly from the
3000sh Stapler Stacker, or the offset module from the 3000sh Stacker.
Solution: Order Stopper Clip Kit C4788-60527 which includes two clips and installation guide.

C4216A-08 06-Apr-99
Squeaking rollers in flipper area 8-Bin Mailboxes
Situation: The rollers located at the flipper jam access door on 8-Bin Mailboxes and 5-Bin
Mailboxes w stapler may begin squeaking.
Solution: Replace rollers with Roller Kit C4785-60526.

C4216A-07 24-Mar-99
Part number set up for 2000sh HCI top cover
Situation: The part number for the top cover is RF5-2644-000CN.

C4216A-06 02-Feb-99
Printer with 7-Bin TableTop Mailbox hangs with message “Initializing”
Situation: LJ8000 printers with ver 4.27 up or all LJ8100 configured in German, Spanish, Swedish,
Dutch, Finish, Turkish, Russian, and Hungarian will stall in “Initializing… ” if connected to a 7-
Bin Tabletop Mailbox with ver 2.8 firmware .
Solution: Fit new Controller PCA RG1-3853-060CN or C4783-69516 to Tabletop Mailbox

C4216A-05 08-Jan-99
Envelope printing recommendations
Situation: There has been an increase in calls involving envelopes wrinkling.
Solution: Use envelopes according to the specification in the Print Media Guide. Make sure the
fuser levers are UP for envelopes (and DOWN for paper).

C4216A-04 06-Jan-99
Variable fusing modes not working as described
Situation: Approximately 7500 printers were shipped with Formatter firmware 5.29, where
variable fusing modes HIGH2 and HIGH3 did not work.
Solution: Replace firmware ROM DIMM with 5.33 or greater.

C4216A-03 11-Dec-98
Service Diagnostics Label Modification to 7-Bin Tabletop Mailbox
Situation: The offline diagnostics label on the 7-Bin Tabletop Mailbox is misleading.
Solution: Better worded labels are fitted to units with serial number JP8AN01265.

C4216A-02 25-Nov-98
VTU Clutch failure on 2000sh HCI
Situation: After printing 200K to 300K pages, some 2000sh High Capacity Input devices may fail
with 13.11.11 paper jams at the transfer unit entry due to failure of the transfer door clutch.
Solution: Replace VTU with p/n RG5-3854-000CN (s/n JP87H05254 and above have new VTU).

C4216A-01 25-Nov-98
VTU Clutch failure on 2x500sh MIT
Situation: Same failure as for Service Note –02, except on the 2x500sh Multiple Input Tray.
Solution: Replace VTU with p/n RG5-4403-000CN (s/n JP87P02345 and above have new VTU).

.
***********************************************

13
If you have any solutions to weird faults which could save other engineers valuable
time, then please send me an e-mail (keith_scoons@hp.com) to be included in
future editions. Please state the product, description and solution. Also if you see
any inaccuracies in this document please let me know about it.

Regards,

Keith Scoons, UK Hardcopy Specialist December,2000

Consumer & Commercial Hardcopy Support Divisions

14