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Journal of Cleaner Production 236 (2019) 117542

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Journal of Cleaner Production


journal homepage: www.elsevier.com/locate/jclepro

Unsustainability reduction in enterprises by incremental innovations


implementation and management
Jurgis Kazimieras Staniskis a, *, 1, Egle_ Katiliu
 te_ b
a
Institute of Environmental Engineering, Kaunas University of Technology, Lithuania
b
School of Economics and Business, Kaunas University of Technology, Lithuania

a r t i c l e i n f o a b s t r a c t

Article history: The concept and the word “sustainability” in relation to industrial processes and products have been so
Received 21 March 2017 heavily overused, with too many different meanings applied to it (Aras and Crowther, 2009). Sustain-
Received in revised form ability takes much more than simple problem-solving or some improvements in the existing con-
11 March 2019
sumption and production system. It needs a discontinuous leap from the existing level of actions leading
Accepted 2 July 2019
Available online 9 July 2019
to transformations where the reality changes its form.
Even though reducing unsustainability is not the same as creating sustainability, it still makes great
Handling Editor: Tomas B. Ramos sense to prevent and remove the causes and sources of unsustainability; however, at the same time it
should be recognised that this is just attacking the symptoms. In this context, reduction of unsustain-
Keywords: ability of industrial development may be considered as a process of continuous improvement of envi-
Industrial enterprise ronmental, economic and social performance in industry. Such approach allows the specialists to identify
Resource efficient and cleaner production particular process performance parameters that could be controlled and managed. Integration of sus-
Cascade system tainability management into the overall business planning is a very important aspect to be tackled
Sustainability management
because the efficiency of management systems largely depends on connections between the manage-
Prevention
ment systems and strategic/financial decision-making. Enterprises often lack explicit information about
Incremental innovations
their activities, particularly reliable quantitative information on technological processes and various
sustainability aspects. Moreover, the existing information is seldom systemised in a form suitable for
effective decision-making.
The main research goal was the evaluation and analysis of the performance of incremental innovations
and their introduction in two types of management system (single-loop and cascade), providing
continuous reduction of industrial enterprise unsustainability. The innovations developed and imple-
mented by authors together with financing facility and companies' experts by using modified resource
efficient and cleaner production (RECP) approach. The research method based on the performance
analysis of 177 resource efficient and cleaner production incremental innovations implemented by the
authors’ team in industrial companies in the period 1995e2015.
To ensure effective decision-making aimed at reduction of performance unsustainability, a cascade
management system based on three hierarchical levels (process, activity and strategic decision-making)
recommended for use in the enterprises because it introduces the social component of sustainability,
ensures involvement of decision-makers at all management levels and enables effective decision-making
at different managerial and operational levels.
The procedure for unsustainability management involves the compliance of enterprise's processes,
activities, and strategic decision-making with legal and other requirements (life quality, etc.), new sci-
entific knowledge, and stakeholder expectations, which all together constitute the system's input in-
formation. Decision-makers at different management levels were provided with feedback information
based on the indicators of enterprise's sustainability performance. The material presented in this paper

* Corresponding author.
E-mail addresses: jurgis.staniskis@ktu.lt (J.K. Staniskis), egle.staniskiene@ktu.lt
 te).
(E. Katiliu _
1
UN Independent Group of Scientists for Global Sustainable Development
Reporting.

https://doi.org/10.1016/j.jclepro.2019.07.017
0959-6526/© 2019 Elsevier Ltd. All rights reserved.
2 J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542

based on the authors' theoretical and practical research conducted in the course of different national and
international projects.
© 2019 Elsevier Ltd. All rights reserved.

1. Introduction methodologies, for instance, international standard ISO 14031 for


environmental performance evaluation; a sustainability perfor-
Although each company can make the choice for itself to mance evaluation initiative of the Britain's Institution of Chemical
become sustainable or to adhere to the more traditional model, Engineers (Sikdar, 2003); Eco-Efficiency Assessment; and the
changing social and investor expectations will only increase the Global Reporting Initiative (GRI, 2015). They intended to assist the
pressure on them to adopt the sustainable model (Eccles et al., enterprises to assess the performance and to improve the
2012). Sustainable development at an organisational level usually communication with stakeholders (Bass and Dalal-Clayton, 2012).
described as using a triple bottom line that divides the performance For the selection of initial environmental indicators, indicator sys-
into economic, environmental and social dimensions (Topfer, 2000; tems specific for particular industrial branches could also be used
Elkington, 1997). At the same time, “sustainability is a normative (Pohjola, 2005; Enroth, 2006; Viluksela, 2009).
concept referring to an ideal state of being in which humans are The possibility to use benchmarking is one of the main strengths
able to flourish within the ecological thresholds of the of the above-mentioned methodologies in the context of sustain-
planet alongside other living entities for perpetuity (Williams et al., ability performance management; however, at the same time, its
2017). Thus, sustainability management defined as “a profit-driven focus on external reporting and underestimation of the internal
corporate response to environmental and social issues that are information needed for decision-making represent a significant
caused through the organisation's activities” (Salzmann et al., drawback. For example, a review of the frameworks of business
2005). In this context “innovating for sustainability is a systemic, sustainability indicators has shown that they present simple lists of
dynamic and nonlinear process that faces many uncertainties indicators with little or no guidance as to how to apply them over
(Foxon and Pearson, 2008). time to become more sustainable (Veleva and Ellenbecker, 2001).
One of the key approaches to increase the sustainability per- These shortcomings partly explained by the fact that pressure
formance of enterprises is resource efficient and cleaner production on an industrial enterprise from external stakeholders to publish
(RECP) management system. In practical terms, RECP means the the sustainability performance information often is one of the main
continuous application of preventive environmental strategies to driving forces for sustainability performance evaluation. It could
processes, products and services in order to increase the efficiency also be related to the establishment of “socially responsible” in-
and reduce risks to people and environment. RECP comprises three vestment funds and investment rating systems, e.g. “Dow Jones
sustainability dimensions: (I) increased economic performance Sustainability Index” (Ballou et al., 2006). It is important that the
through the efficient use of energy and material resources, (II) efficiency and value added of the performance evaluation system
minimised industry's impact on the natural environment, and (III) for an enterprise depend mainly on the strength of internal moti-
enhanced social dimension by providing jobs and protecting the vating factors and ability of enterprises to apply the sustainability
wellbeing of workers and local communities (Da Silva et al., 2013). performance indicators properly. They focused more on the infor-
However, the application of RECP is (in general) comparatively slow mation needs for decision-making at an enterprise level (Staniskis
despite the good results achieved (Bonilla et al., 2010). It could be and Arbaciauskas, 2009). Generally, the main drivers for enterprises
also stressed that management systems are often implemented to act in sustainable ways include market demands, changes in
with a “certificate-oriented” approach whose efficiency in terms of corporate procurement, government legislation and regulation, rise
sustainability performance improvement is low and there is often a of socially responsible investments, competitors’ actions and
lack of motivation to maintain the system after the certification changing expectations of employees (Epstein and Buhovac, 2014;
(Pedersen and Nielsen, 2000; Iraldo et al., 2009). There are studies Pryce, 2002).
urging the necessity of the human resource dimensions for a pro- The social sustainability challenge is still receiving relatively
active environmental management. A model that establishes the little attention within the sustainability management. An enter-
relationship between these dimensions and the typical phases of an prise can be described as socially effective when it has effectively
environmental management system was proposed (Jabbour and reduced the absolute level of negative social impacts and has suc-
Santos, 2008). Sustainability analysis of a system should include ceeded in keeping it low, and provided that these also give rise to
specific indicators used to quantitatively represent the system from important positive social impacts and benefits (Schaltegger et al.,
the viewpoint of environmental, economic, and societal impacts, in 2002).
accordance with the basic principles of sustainability (Krajnc and As a first step towards sustainability is the encouragement to
Glavic, 2004; Sikdar et al., 2012). develop certified management systems, and in particular, envi-
One of the key issues for successful management is the avail- ronmental systems. After that, enterprises should be encouraged to
ability of accounting tools capable of monitoring and tracking the broaden their sustainability focus by widening environmental is-
overall performance and sustainability from a qualitative and sues, internal social issues such as staff training and development,
quantitative viewpoint (Staniskis and Arbaciauskas, 2009; Perrini local community relations and the performance of supplies (Holton
and Tencati, 2006). Sustainability management will succeed only et al., 2010). It is necessary to analyse the advantages and disad-
if managers and personnel recognise that the actions of the system vantages related to each environmental tool, but their potential
create value for them. Cultural changes must be accomplished could be increased by integrated utilization (Seifert and Loch,
within the business in order to provide sustainability management 2005).
based benefits, seizing the opportunities (Yilmaz and Flouris, 2010). An enterprise's system consists of operations and processes,
There are several internationally acknowledged sustainability/ management and strategy, organisational systems, procurement
environmental performance evaluation/reporting initiatives and and marketing, assessment and communication (Lozano, 2012).
J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542 3

Taking into account that there is no particular standard for sus- presents the analysis results of incremental innovations environ-
tainability management, researchers and practitioners try to fill mental and economic efficiency for unsustainability reduction and
this gap. The number of papers on corporate social responsibility discussion on innovations management by two management sys-
clearly shows a necessity of its integration into the business pro- tems: single loop management system integrating the key tools
cess. One of them (Asif et al., 2013) presented the concept of industrial development and a cascade management system
simultaneous “top-down integration” and “bottom-up community- comprising all three dimensions of sustainability. Section 4 outlines
related indicators development” approaches to corporate social the conclusions on incremental innovations management systems’
responsibility; however, the studies on how these approaches un- efficiency and future development for enterprise sustainability.
fold in practise, especially implementation in different sectors and
companies still missing. 2. Research methods
From numerous publications, including mentioned above, fol-
lows that there is an urgent need for novel sustainable business Findings from the review of the innovation research topic clearly
models, approaches and methods, including tools and management show that the major research efforts still mainly focused on the
systems which should be developed. For example, paper (Nunes company production level, on the development of new processes
et al., 2019) propose a methodology how to manage cleaner pro- and products in isolation of other developments in environmental
duction (CP) innovations in enterprises. The methodology comprise and social areas. Therefore, future research on sustainability man-
five cyclic phases: “Standardise and Plan”, “Analyse flow”, Generate agement and innovations should take broader scope on feedback/
preventive opportunities”, “Get approval” and implement CP feedforward loops on other sustainable development dimensions
improvement”. The proposed methodology applied to a small (Williams et al., 2017). Experience from leading companies suggests
metallurgy company. The methodology doesn't show how and in that embedding sustainable innovations into existing processes
which step to integrate sustainable development tools and how to and systems is essential, but the different level of innovations (in-
establish continuous improvement process in the enterprise. cremental, re-design, functional, systems) need to be recognised
Mutinaro et al. (2019) argue that sustainable business model is a and to stimulate each level and type will need different approaches
key factor for competitive advantages and enterprises and shoud (Charter, 2006).
form it through key success factors in economic, societal and Modern industrial development tools generally address
environmental dimensions. Extracted key factors are country spe- different elements of an enterprise system: operations and pro-
cific, not easy definable and can't be generalized for sustainability cesses, management, communication, etc. At the same time, these
management in any enterprise. Stewart and Gapp (2012) investi- tools contribute to different dimensions of sustainability (envi-
gated possibilities of sustainability introduction in enterprises by ronmental, economic and social). Lozano (2012) proposed a
establishment of information sharing and education of employees framework for the selection of tools (Corporate Integration of
in social responsibility. Through these proven and measured sus- Voluntary Initiatives for Sustainability (CIVIS) framework). The
tainable initiatives the enterprise has the opportunity to study how main criteria include full coverage of the enterprise's elements and
continual learning generate constructive changes in business all dimensions of sustainability (including the time dimension).
practises. Similar approach is used by Gazolla et al. (2018) where After analysis of different applications, we suggest that intro-
the role of companies as driver of sustainable development and duction of the different approaches/tools covering all key elements
respect for fundamental workers' rights is analysed. In both cases of an enterprise system (production, products, management, sup-
the problem remains how to combine these initiatives with other ply and communication with internal and external stakeholders)
sustainability metods and integrate into management system in should be used to ensure the sustainability performance
other to achieve continuity. Dvorakova and Zborkova (2014) improvement in enterprises.
research shows inconsistency in the perception of the concept of Mathematical formulation of the problem. Any management
sustainable development and the related role of business entities, system aimed at reducing unsustainability in the performance
i.e. that issue of sustainable development at the interprise level is criterion must include all three sustainable development di-
broader than just the environmental aspects associated with mensions: economical, environmental and social, i.e.
business activities. They argue that the future research should focus I ¼ f (E, R, S),where
on the issue of the three pillars e the management and evaluation
of the economic, environmental and social aspects on the enter- I e performance criterion,
prise level. We fully agree with this conclusion and offer advanced E - economic savings,
methods and management systems that could significantly reduce R - reduced amount of generated waste and/or resource/energy
the unsustainability of any enterprise. savings, and
Having that in mind, the objectives of the research are: (I) to S- social benefits.
develop the methodology for a preventive incremental innovations
which reduce the enterprise’ unsustainability generation, The object of management are production processes of an en-
financing, implementation and evaluation, (II) to elaborate and terprise or its part. In this case, the management or control task
investigate a single loop innovations management structural model formulated as follows:
integrating different industrial development tool, (III) to develop a To find the control input vector U by which the state of processes
hierarchical/cascade procedure for sustainability management, X1 should be transformed to state X2 within the system boundaries
including the social dimension, and (IV) to analyse preventive in- B and constraints C of input vector U and maximising the perfor-
cremental innovations’ efficiency and to provide some conclusions/ mance criteria I—max. The state of the object X is the set of data on
recommendations related to unsustainability reduction in enter- process variables giving complete and unambiguous information
prises and further research and development. about the object history necessary for the determination of its
The paper is organised into four sections. First, an overview of behaviour in the future under certain management or control ac-
the relevant literature on sustainability management in companies tions. Input vector U is a set of preventive incremental innovations.
presented. Section 2 describes the mathematical formulation of the One of the key approaches to increase the sustainability per-
management problem and innovations generation, implementa- formance of enterprises is the resource efficient and cleaner pro-
tion and evaluation research methods and methodology. Section 3 duction approach. RECP means the continuous application of
4 J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542

preventive environmental strategies to processes, products and performance indicators has developed in a planning stage as well to
services in order to increase the efficiency and reduce the risks to ensure effective decision-making.
people and environment. It comprises three sustainability di- The evaluation method based on the performance analysis of
mensions: (I) increased economic performance through the effi- 177 resource efficient and cleaner production incremental in-
cient use of energy and material resources, (II) minimised novations implemented by the author's team in industrial com-
industry's impact on the natural environment, and (III) enhanced panies in the period 1995e2015. The performance of the
social dimension by providing jobs and protecting the wellbeing of innovations evaluated according to three dimensions of sustain-
workers and local communities. This could be achieved by different ability: economic, environmental and social.
methods of U {u1,u2,u3, …,un}: The methodology of synthesis and analysis of incremental in-
novations divided into five main steps: (I) organisation, (II) pre-
- Process input substitution: renewable, less toxic or less critical assessment, (III) assessment, (IV) feasibility analysis, and (V)
materials (main or/and ancillary), materials having longer ser- financing & implementation.
vice life-time, also including good housekeeping; The organisation step aims to ensure the commitment of top
- Improved technological process control: for instance, introduction management towards sustainability, generation of policy/declara-
of new measurement systems, advanced control algorithms, tion, presenting sustainability team together with the main goals
improved parameters' control structure by implementing new and activities. The team consists of persons responsible for major
feedforward/feedback loops; facilities and environmental issues in the enterprise, research or
- Equipment modification and/or technology change: modernisa- development staff and expert(s) from outside the company. Pro-
tion/change of equipment and process sequence, replacement of found knowledge generally comes from outside, therefore, partic-
technology and product redesign in order to minimize the ipation of external business development experts is crucial. A
environmental impact during the entire product life-cycle; system cannot understand itself without professional consultancy
- On-site reuse of waste materials, which involves the return of from outside, because prior experiences will bias objectivity, pre-
waste material to originating process or to another process at venting critical analysis. Sustainability is the optimization of per-
the same enterprise as an input; formance of the production system where individual components
- Waste recycling/recover outside the company. should reinforce, not compete which each to accomplish the goals
of overall system. This process can occur when all interconnected
For the implementation of methods listed above a single loop components directed to achieve the company's goal. The people,
management system e the Deming's cycle or PDCA (PlaneDo- free from fear and competition within the system will be empow-
Check-Act) cycle is used. However, prevention, resource efficiency, ered to have ownership in the change towards sustainability. In the
cleaner production, life cycle assessment, eco-design, circular most cases, training in creativity, communication and interpersonal
production and sustainability reporting seldom sufficiently inte- skills was necessary.
grated in management systems, despite the fact that the efficiency The main aim of the pre-assessment is to overview production
of these tools largely depends on their integration level in the and environment aspects of the all enterprise. A flow chart method
overall strategy of enterprises and everyday activities. showing inputs, outputs and disturbances is the best representa-
Extensive research of the authors suggests that one of the ways tion of production processes and environmental problems. Pro-
to increase motivation of maintaining the management system and ducing a flow chart is a key issue in the assessment. It was the basis
ensuring its efficiency is the systematic/integrated use of all mod- for material and energy balances which occur later in the assess-
ern industrial development tools. That enable an increase in their ment. This step carried out by sustainability team visiting all
efficiency and provide cost savings associated with the more effi- organisational areas for a perspective of the impacts, to understand
cient use of human and natural resources, improved product layout of the processes, especially main flows and units. The most
characteristics, effective operational procedures, reduced waste important decision of this step is on where the system boundaries B
generation, and harmful emissions to the environment. and constraints C should be set, because these strongly influence
Integration of different environmental and other management the subsequent phases of methodology.
tools is not particularly novel; however, systemic models for en- The assessment step comprises collection of data within the
terprises to meet the sustainable development requirements are system boundaries B, building of material and energy balance,
lacking. We claim that knowledge about the sustainability man- generation of resource efficient and cleaner production innovations
agement tools is a crucial factor between the strategy and imple- and feasibility analysis of selected innovations. Once all inputs,
mentation. Knowledge is of utmost importance for the extent to outputs and disturbances are identified and validated, their quan-
which a company applies the sustainability management tools, tification begins. Most data are available within the enterprise
especially having in mind a difference between SMEs and large recording system, for instance, stock records, accounts, purchase
companies (Horisch et al., 2015). In the given case, environmental receipts, waste disposal documents and production data. Where
management system taken as a basis for the proposed integration information is not available, estimates or direct measurements
of sustainable industrial development measures (Fig. 1). The performed. Based on collected data material/energy balance
structural model presents the key elements of environmental developed that expressed as:
management system and other sustainable industrial development
tools in the sequence of integration. The level of environmental Total material/energy in ¼ material/energy in product þ material/
performance improvement depends largely on the planning phase, energy wasted (wastes and emissions) þ accumulated material/
when the potential for performance improvement is systematically energy
analysed and preventive measures are developed. To identify the
preventive performance improvement options the proposed This step used as a systematic assessment of the flows and
methodology used, when a set of alternatives developed for each stocks of materials within the defined production and time. The
significant aspect. Environmental, technical and economic feasi- result of assessment is a process flow diagram including the iden-
bility analysis leads to development of action programmes for tification of all sources of waste and emission generation, the vol-
implementation. In the given case, both process and product ume and composition of which examined by compiling a detailed
improvement options are considered. A set of sustainability material and energy balance. Besides that, environmental
J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542 5

Improvement Sustainability policy


- Management review
New knowledge
- -Sustainability report

Planning Sustainability review

Checking
- Monitoring and Performance indicators and
measurements data collection
- Analysis of performance
improvement
- Data records Signi icant Sustainability aspect Other
- Corrective and preventive aspects evaluation aspects
actions
- Integrated management audit
Analysis of problem causes
Hierarchical decision-
making
Objectives and targets

Implementation Performance improvement


- Implementation of action alternatives
programmes
- Structure and responsibilities
- Capacity building Good house- Preventive measures that End-of-
- Information exchange keeping require investments pipe
- Operation control measures measures
- Emergency preparedness and
response
Feasibility analysis

Operational
Action programmes
performance
management

Fig. 1. Structure of a model integrating the key tools of the industrial development into the single-loop management system.

performance indicators were developed from the balance data, for evaluation comprised two parts: (I) availability and reliability of
instance, by dividing the quantity of a material input or waste new equipment and its effect on process/product quality and pro-
generated by production over the same period. The most creative ductivity; (II) changes in material and energy balance, reflecting the
part of assessment step is incremental innovations generation input and output flows after the innovation implementation. Data
provided during a brainstorming sessions when managers, engi- for economic evaluation (payback period, net present value and
neers, process operators as well as outside experts work together. internal rate of return) were based on the technical evaluation re-
The team focuses on prevention practices by carefully analysing the sults. Comprehensive environmental evaluation was traced to the
cause of the problem and having in mind all five different methods responsible product and included all costs of materials used and
mentioned above for possible solutions/incremental innovations other related product or operational costs such as energy, water,
generation. Innovations could be associated with good house- etc. The same procedure was performed for waste flows. To avoid
keeping and prevention (these are the most desirable, because the situation where the proposed innovation reduces one envi-
“prevention always pays”) or end-of pipe e less desirable, because ronmental impact and creates another, the whole lifecycle of a
in most cases they are economically nonviable. It is crucial at this product or service was taken into account. Furthermore, it is
moment to integrate into decision the advanced industrial devel- important to point out that for economic evaluation the principles
opment tools, for instance, life cycle assessment, eco-design, cir- of environmental management accounting applied. At the end of
cular production, sustainability reporting and others. Finally, the feasibility analysis, step action plan for selected innovations
generated incremental innovations are sorted into those than can implementation was drawn up.
be implemented directly and go to feasibility analysis, and those Organisation, pre-assessment, assessment, innovations genera-
that require further investigation and go back to the Planning tion and feasibility analysis steps comprise the Planning phase,
phase. which is the key phase of single-loop management system (see
Feasibility analysis of the selected innovations consisted of Fig. 1).
technical, economic, and environmental evaluation. The technical The financing and implementation of innovations was performed
6 J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542

by authors developed special innovations financing and imple- incremental innovations (see Fig. 1) to processes, products and
mentation system, which consisted of: (I) the pool of business services significantly increases the production efficiency through
development experts on preventive innovation generation and optimization of natural resources consumption (materials, energy,
financial engineering, (II) financial institution e soft credit loan water) at different stages of production, minimises the generation
provider and (III) industrial company (Staniskis et al., 2008). of waste and emissions, and fosters safe and responsible production
The method itself is very flexible and could be applied to any which leads to economic, reputational, and regulatory benefits.
production enterprise. The key issues that can be encountered in Besides the promotion of safer, responsible work environment, the
this include the creditworthiness of companies and proper identi- proposed management systems ensure the engagement and
fication of costs and benefits of an innovation. training of employees by two-way communication to encourage
During checking phase, it is very important to ensure proper participation and raise awareness.
monitoring of the effectiveness, i.e. improved performance of the The accounting system plays a very important role when ana-
implemented innovations and comparison with calculated values lysing economic and environmental efficiency of innovations. There
on: is a conflict between accounting and sustainability, because ac-
counting assumes that the enterprise is run on behalf of its stake-
- Reduction of wastes and emissions per production unit; holders and that outputs consist only of goods or services for sale
- Reduction of resources (materials & energy) per production and profit for distribution. Actually, always there is a variety of
unit; other stakeholders who are concerned with the company's activ-
- Economical savings. ities and are affected by them (Aras and Crowther, 2009). We were
using environmental management accounting, which is a more
Achievement of continuity of enterprise performance/unsus- comprehensive approach to management accounting, with a
tainability reduction improvement process is the main task of particular focus on costs related to raw materials wasted and other
system management in an Improvement phase (see Fig. 1). Many environmental issues (Staniskis et al., 2008).
authors, for instance Da Silva et al. (2013) claim that innovation To assess and evaluate the progress towards more sustainable
process continuity is the main drawback of the performance systems, it is essential that proper monitoring and management of
improvement programs. Important to notice that the focus in our the economic, environmental and social impacts are carried out on
methodology was on the Planning phase, because all major de- a regular basis and that the results are used to help focusing the
cisions have a direct influence on the continuation of the remaining attention of the society on ways to make further improvements
phases of management system cycle, towards sustainable societal lifestyles (Klemes et al., 2012).
Distinctive features of the proposed model include the inte-
3. Results and discussion gration of sustainability aspects and criteria at operational level, as
well as the shift of the conventional management system to the
In the period from 1995 to 2015, the Institute of Environmental sustainability management system (see Fig. 1); however, the social
Engineering of Kaunas University of Technology (APINI) supported dimension reflected only partially.
85 Lithuanian companies in generating and implementing the in- One possible solution towards deeper integration of the social
cremental innovations. Research programmes and projects were and outside stakeholder dimension into the management system
financed by different funds and sponsors and in cooperation with could be introduction of a new feedback in the so-called cascade
foreign and local partners. The most important role has been played closed-loop management system. The system theory views this
by the Revolving Facility established at the Nordic Environment control system as a hierarchy of successively higher-order systems
Financing Corporation (NEFCO). The main task of the Revolving in which the control of the smaller, more immediate events
Facility was to enhance the financing on favourable terms for the employing less energy in the lower-order systems brings about
implementation of preventive incremental innovations in indus- larger, more distant, events involving more energy in the outer
trial enterprises aiming at reduction of unsustainability. higher-order system loops. Although the processes of the inner
APINI has fulfilled the role of the development service provider loops must be of lower magnitude and of higher frequency than
according to the management method and system presented in those in the outer loops, management of the inner loops is more
Fig. 1, which covers: possible and, by influencing the rates of change of the higher-order
loops, provides a wider range of choice in influencing the behaviour
 Technical development of incremental innovation (environ- of the outer loops. Thus, the output from the inner loops proceeds
mental review, development of process flow diagrams, material to the outer loops as a hierarchy of management ascended. The
and energy balance, feasibility analysis of innovation); inner loops are susceptible to short-range planning in order to
 Preparation of loan application, including cost savings and bring about longer-term changes in the outer loops (VanDoren,
environmental benefits; 2014).
 Assisting the Revolving Facility in communication with the in- Authors has modified and developed a classical cascade system
dustrial company; for sustainability management in enterprises. (Fig. 2). The system
 Preparation of innovation project implementation plan, prog- helps to increase the effectiveness of the decision-making process
ress and completion report; and to facilitate the reorientation of a problem-solving approach
 Assisting the company on incremental innovations monitoring from reactive to proactive/preventive including the social
including the environmental, economic and social indicators dimension.
during the pay-back period after the completion. The proposed system of sustainability performance manage-
ment based on a hierarchical approach to decision-making covers
Incremental innovations generation, financing and imple- process, activity and strategic decision-making with legal and other
mentation system was successful from companies’ point of view requirements as well as new scientific knowledge (stakeholder
and that of Revolving Facility as well. The main economic and expectations and scientific knowledge) constituting the system
environmental results of implemented innovations presented in input information. The control system also relies on feedback in-
Tables 1 and 2. Without going into details, data clearly shows that formation from several process stages. Decision-makers at different
the application of integrated management of preventive hierarchical levels are also provided with the feedback information
J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542 7

Table 1
Environmental benefits of incremental innovations implemented in enterprises in the period 1995e2015.

No. Production/service sector Number of innovations/ Water savings, thousand Decrease of solid Energy (electricity þ heat) Decrease of air
companies m3/year waste, t/year savings, MWh/year pollution, t/year

1. Textile products 42/15 331,3 1,9 53 000 5 400


2. Food and beverages 30/14 201,7 38 255 12 500 4 250
3. Electricity & heat supply 21/8 28 765,5 77 800 24 850
4. Chemicals 15/6 15,6 16 200 3 750
5. Machinery & equipment 7/6 36 6,0 20 700 4 350
6. Furniture 12/6 23,5 334,6 47 600 8 960
7. Non-metal and mineral 8/4 27 000 26 900 8 050
production
8. Wood products 8/4 77,8 38 546 990 22 350
9. Transport & communication 6/4 12,6 7,5 550 410
10. Other metal products 8/3 2,6 5 400 565
11. Oil products 2/3 4 e 230
12 Leather & leather products 2/3 87 807 340 85
13. Radio, TV & communication 5/2 1,9 176 9 800 1,0
equipment
14. Medical, precise and optical 5/2 0,5 2 800 0,3
equipment
15. Refined oil products 2/1 1 898 6 300 505
16. Glass & glass products 2/1 10 600
17. Agriculture & forestry 1/1 8 902 280 360
18. Municipal services 4/1 e 5,0
19. Gas & water supply 1/1 e
20. Wet & dry cleaning 1/1 4,7 1 100 240
Total 177/85 826,7 116 700 290 880 84 361,3

Table 2
Investments/economic benefits of incremental innovations implemented in the period 1995e2015 (EUR, thousands).

Production/service Input substitution Technology change Process optimization On-site waste reuse Waste recycling

Investments Savings Investments Savings Investments Savings Investments Savings Investments Savings

Textile products 261 146 99,5 2 564 1 998 372 226 1,45 2,6
Food and beverages 82,3 23,2 1 151 559 620 536 169 149 810 627
Electricity & heat supply 2 358 560 1 046 307 1 987 1 599 103,5 55,4
Chemicals 20,2 47 135 347 280 98,9
Machinery & equipment 938 359 93 30,5 120 145
Furniture 394 108 452 198 341 114 238 101
Non-metal and mineral production 1,5 2,5 99,7 207 642 221
Wood products 0,3 23,2 72,5 242 240 1 304 868
Transport & communication 0,6 244 240 67 33
Other metal products 127 152 63,2 202 137 58 38,3
Oil products 513 105,2
Leather & leather products 0,3 53 35 87,2 2,6 16,8 141 68,7
Radio, TV & communication equipment 307 177 1 018 335 200 101
Medical, and optical equipment 16,2 5,8 335 146
Refined oil products 70 23,2 1 230 363
Glass & glass products 215 100
Agriculture & forestry 665 205
Municipal services 0,6 120,6 49
Gas & water supply 115 46,4
Wet & dry cleaning 410 109,3
Total 2 834,3 1 081 5 097,7 2 255,7 9 596,7 6 324,3 3 062,1 1 899,4 2 259,45 1 124,3

Total investments: 22 850 250 EUR, total savings: 12 684 700 EUR.

based on the sustainability performance indicators of the enter- for sustainability performance improvement and generating
prise. Such approach enables an increased participation of em- particular improvement measures. It is very important to monitor
ployees in problem-solving at different levels of enterprises. the performance indicators to make the right decisions on time.
Process indicators (level I) provide information to the enterprise This level is identical to single-loop management elaborated above.
personnel on the process efficiency and help identifying both the In level III, compliance and life quality indicators are used.
deviations from technological specifications and the measures for Compliance indicators cover the following areas: legal compliance,
improving the process efficiency. In the context of management compliance with the other requirements as defined in the man-
systems, process indicators facilitate operational control. agement system standards (e.g. requirements specified in the
Activity performance indicators (level II) used at process, contracts with other organisations), and achievement of objectives
product, department and enterprise levels and present the and targets specified in the management system documentation or
“digested” information obtained from a detailed analysis of pro- other documents. The so-called bottom-up approach is used for
cesses, products and services. These indicators are particularly community-related indicators. Identification of such indicators
useful for decision-making in terms of identifying the priority areas begins with the active involvement of community members who
8 J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542

Legal and other


requirements

Compliance
indicators

Operational performance management system

Strategic Activity Process Processes, Activity Compliance


decision - decision- decision- products assessment assessment
making making making and
Level III Level II Level I services

Process
performance
indicators

Life quality
Activity monitoring
performance
indicators

Sustainability
performance
Life quality
indicators

New knowledge

Fig. 2. Cascade system for sustainability management at an enterprise.

help visualising the picture of quality of life and possible ap- nature of the indicators chosen may differ from one system type to
proaches of realisation through attaining the defined indicators. another, the alternatives compared must use the same set of in-
These indicators cover the natural environment, working envi- dicators (Diakaki et al., 2006; Sikdar et al., 2012).
ronment, and social and economic spheres. They may reflect the air As it stated above, all incremental innovations presented in
quality in the vicinity, biodiversity in nearby water bodies, quality Tables 1 and 2 demonstrate economic and environmental results,
of the working environment and other health & safety issues, but the social dimension of sustainability reflected partially. Pro-
employment rate in the local community, etc. Life quality indicators cess efficiency allows saving materials/resources in a way
may be used to identify the strategic directions of the enterprise's respecting the limitations of the planet and the rights of future
efforts to reduce the environmental impact and, more generally, to generations to the ecosystem services. At the same time, the level of
improve the sustainability performance. A comprehensive list of human well-being is the most challenging intervention, especially
indicators, which can be selected by the companies for their when enterprise activities has a negative impact to outside envi-
community-related sustainability initiatives, could be found in ronment quality and communities well-being. The potential of such
literature (Keeble et al., 2003; Asif et al., 2013). The complete list of innovations is still insufficiently explored and the efforts of scaling
social indicators for any company goes beyond these life quality up are extremely limited (Lorek and Spangenberg, 2014). That is
indicators and could be defined as an outcome of monitoring or why the cascade management system was introduced in several
statistical activities performed by the enterprise or other organi- heat energy production units based on alternative fuel (see Fig. 3).
sations, for instance, how the company's products and services This illustrates the cascade of emissions into atmosphere producing
contribute to the well-being of individuals or human development an air quality, which is monitored not only as emissions at the stack,
in general. as it was in innovation case, but also the air quality in the atmo-
Taking into account the nature of decision-making (e.g. strategy sphere and in terms of public health, each of which produces a
development, innovation generation), performance indicators can negative feedback loop designed to improve the life quality. The
be defined at enterprise, department or process levels. Moreover, to system consists of three loops, where time constant/inertia of the
ensure legal compliance and adequate response to negative first loop T1 is lower than that of the second loop T2 and time
changes in the environment in relation to the enterprise's activities, constant/inertia of the second loop T2 is lower than that of the third
a set of compliance and environmental condition indicators has to loop T3 (T1<T2<T3).
be selected. However, it is important that although the number and In the figure:
J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542 9

Disturbance 2

Disturbance 1

Meteo
prediction

Air-quality
Measurements
prediction
Health
standard Air
Action 3 Action 2 Action 1 Emissions Health
h quality
+- Decision 3 Decision 2 Decision 1 Heat production Atmosphere People
a e

Loop 1
Emmisions standard
Air standard Stack
+- + -
monitoring
Loop 2
Aerometric
monitoring
Loop 3
Health
information

Fig. 3. Cascade sustainability management system for a heat production unit.

e - deviation between standard and monitored emissions, image in the region, better life quality for the neighbouring com-
a e deviation between standard and monitored air quality, and munity, etc.). Different studies have shown that both the
h e deviation between standard and monitored health quality. improvement in the services that are provided as well as the way
they are provided from the environmental and social perspectives
Each of three feedback loops suffers from the same disadvantage influence one‘s perception of the quality of life (Bayulken and
that they correct for system deviations from the target/standard Huisingh, 2015).
values after a deviation has occurred. Whilst such management The proposed cascade management system requires relative
systems are effective in industrial applications, they are less simplicity and takes life quality including social dimension
appropriate to the environment. Therefore, it is preferable in most perspective into account. The question for cascade management
cases to detect and measure the disturbances before they occur and system usually concerns the types of indicators that should pref-
before a deviation from the target/standard value can begin. The erably be used for a particular purpose (level of decision-making).
measuring (disturbance 1) and forecasting (disturbance 2) shown For example, absolute process indicators (technological parame-
in Fig. 3 detects disturbances that will enter the system, and before ters) are best suited for process decision-making as they enable
they have had time to affect the system response. In the case of the efficient process control. Relative compliance and life quality in-
management system for heat production, disturbance 2 refers to dicators are effective in strategic decision-making; however, these
changes in meteorological conditions, whilst disturbance 1 e to are not useful for decision-making at process level. Generally, in-
uncontrollable changes in fuel characteristics, for example. This is dicators at higher hierarchical levels (from process to quality of life
the so-called feedforward control or preventive management. The indicators) are more useful in strategic decision-making. When
main advantage of preventive management is that it uses the hu- developing the set of sustainability performance indicators, appli-
man ability to anticipate the course of events before they occur and, cation of a hierarchical approach that corresponds to the level of
theoretically, it is possible to achieve ideal management; however, the enterprise‘s ambitions in its performance evaluation may be
the method requires the measurement/prediction of all distur- useful as it helps the managers to keep a clear and relevant struc-
bances. This implies deep knowledge of production and environ- ture/composition of the performance evaluation system. The en-
mental and social processes. The disadvantage is that there is no terprise can start from the evaluation of compliance/resource use
possibility to compare the system output with the target/standard efficiency and proceed, while gradually gaining experience, to a
in order to determine the degree of management system effec- more sophisticated performance evaluation. A particularly impor-
tiveness. At the same time, our investigation has shown that the tant aspect in selecting the sustainability performance indicators is
feedforward control combined with the cascade management a life cycle approach. Frequently, enterprises limit their perfor-
complement each other since serious disturbances can be detected mance analyses to the production and other internal processes,
prior to their effect on the system and the cascade can counteract sales and general economic indicators. The requirements for a good
any imperfections in the feedforward control due to unmeasured or indicator are the following: target orientation, comparability,
unmeasurable disturbances (Staniskis, 2012). measurability (access to data), meaningfulness (scientific reliability
The proposed structure for sustainability management in en- or analytical soundness), integrity (capability to relate to other in-
terprises allows using all possible methods of systems theory to dicators), continuity, clarity, and efficiency. The key attributes like
analyse its dynamics, stability and resilience. unit of measurement, type of measurement (absolute or adjusted),
The cascade management system used in several heat produc- period of measurement and boundaries should be defined for each
tion companies, which have switched from fossil to alternative fuel indicator (Veleva and Ellenbecker, 2001). In practice, enterprises
and where resource efficient and cleaner production management seek to have a manageable number of indicators that are clear and
system introduced (see Fig. 1, Table 1). The economic and envi- easy to measure/monitor, and that provide the possibility to
ronmental benefits in most cases were the same (sometimes bet- compare with the best practices. The combination of socio-
ter); however, the social effect, i.e. better quality of life, was evident economic and biophysical indicators is essential to provide a bet-
(less sick leaves, higher trust and satisfaction of employees, better ter understanding of the limits of economic growth while ensuring
10 J.K. Staniskis, E. Katiliu
 te_ / Journal of Cleaner Production 236 (2019) 117542

sustainable societal well-being (Frugoli et al., 2015). 4. To ensure effective decision-making aimed at improving the
International sustainability performance evaluation systems, for sustainability performance, a sustainability performance man-
instance, Global Reporting Initiative, should be preferably used as agement system based on three hierarchical levels (process,
reference materials. This will help any enterprise develop a func- activity and strategic decision-making) is recommended for use
tional and effective performance evaluation system that fully re- in enterprises, seeing as it ensures the involvement of decision-
flects its values and needs. This recommendation supported by the makers at different levels and enables the collection of infor-
findings of other researchers (Keeble et al., 2003; Searcy et al., mation needed for effective decision-making at different
2005). managerial and operational levels.
Therefore, the incremental innovations management systems 5. Since there is no standard set of performance indicators, en-
(Figs. 1 and 2) comply with business model innovations for sus- terprises have to develop their own sets of indicators that reflect
tainability defined as “innovations that create significant positive their profile and needs. To satisfy the needs of decision-making
and/or significantly reduced negative impacts for the environment in enterprises aimed at continuous improvement of sustain-
and/or society through changes in the way the organisation and its ability performance, four categories of performance indicators
value network create, deliver value and capture value (i.e. create used: (I) process performance indicators, (II) operational per-
economic value) or change their value propositions” (Bocken et al., formance indicators, (III) compliance indicators, and (IV) life
2014). quality indicators. Relative indicators are particularly useful in
decision-making as they enable the specialists to observe the
changes of particular values (e.g. pollution) in relation to a
4. Conclusions common denominator (e.g. raw material or production unit).
Aggregated indicators may also prove to be valuable in assessing
Investigations and experience clearly shows that management the sustainability of an enterprise.
systems are often implemented in a formal way and their efficiency 6. It is recommended to build up a complex set of feedback-
in terms of sustainability performance improvement is rather feedforward loops of management capable of compensating
vague. Moreover, many enterprises still rely on the end-of-pipe the whole range of system disturbances and changes, which
approach when dealing with environmental issues. Integration of may occur (see Fig. 3). Human behaviour and resource man-
sustainability performance management into the overall business agement of the man-environment interface is the example of
planning and integrated application of sustainable industrial complex management system comprising the economic, envi-
development tools discussed in this article lead to environmental, ronment and social dimensions.
economic and social benefits. One of the side-effects observed is a
positive change of employee thinking and improvement of the It is to be hoped that the application of systems theory to sus-
work culture. Moreover, integrated application of management tainability management will encourage planners to give more
tools ensures continuous improvement of the sustainability attention to the structural character of the management system,
performance. which enables including all dimensions of sustainable develop-
The main results of the research on unsustainability reduction in ment in the performance index. As this system is implemented, a
enterprises by incremental innovations management could be new identity can emerge: that of a sustainable business model and
summarised as follows: sustainable enterprise. To achieve this state is not enough to
maximise material and energy efficiency and reduce relative
1. The structural innovations management models present the key environmental impact. For the future research, there is a need to
elements of environmental management system and other switch from efficiency to sufficiency, from ownership to function-
sustainable industrial development tools in a sequence of inte- ality, from fossil to renewables and natural resources, re-purpose
gration. Distinctive features of the proposed models include the the business for society/environment rather than prioritising eco-
integration of sustainability aspects and criteria at operational nomic growth. Our research clearly shows that to tackle pressing
level, and the shift of conventional management system to challenges of the future, innovations need to introduce change at
sustainability management system. Hierarchical procedure for the source of unsustainability rather than add-on solutions, i.e.
sustainability management covers process, activity and strategic proactive innovation generation and management appear most
decision-making with legal and other requirements as well as impactful.
new scientific knowledge and stakeholder expectations consti-
tuting the system input information. Decision-makers at Acknowledgement
different hierarchical levels provided with the feedback infor-
mation based on the indicators of enterprise's sustainability This research was co-funded by a grant (No. S-MIP-17-122) from
performance. the Research Council of Lithuania
2. Analysis of the implemented cases clearly shows that the gen-
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