How to Fulfill An Order in the Seller Center

Step 1 : Order Verification – Lazada verifies all orders before it is pushed to your Seller Center.

Payment
Verification. If
payment fails, order
automatically
cancelled

Manual Verification.
Customer Check purchase
places an history, voucher
online order abuse, and duplicate
thru orders
Lazada’s
website

Call verification is being conducted for all orders to know if it’s good to process.
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Upon receiving your order within 24 hours, you should:

1. Prepare sales invoice

2. Print selected 3PL Shipping Label
3. Pack your product accordingly
4. Secure printed Shipping Label
5. Update SC status to “READY TO SHIP”
6. Wait for 3PL to pick up the items from your warehouse indicated on
Seller Center
7. Make sure that warehouse address on Seller Center is updated and
accurate

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Step 2 : Printing
You will be notified by email once a new order comes in. But it’s best to regularly check your Seller Center account to avoid
overlooking pending orders and incurring penalties.

To find your pending order:

• In Seller Center, click “Orders” → “Manage Orders” → “Pending”.
• Always process orders from the earliest date to the latest.
• Orders must be processed within the first 24 hours of receipt.

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 Step 2 : Printing

Search order filter

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 Step 2 : Printing
Standards when printing and packing
document printouts:

1. Shipping label should be placed on TOP of

the package or the WIDEST AREA available,
with all barcodes clearly visible.
2. Print on A6 paper
3. Print 2 copies of the Shipping Label / AWB
4. Printer settings:
Paper: A6
Margin: Default
Orientation: Portrait
*check ‘Headers and footers’

5. Lastly, kindly ensure that the printing quality is

good so that the barcodes can be easily
scanned

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Step 3 : Packing

• Carton Box
• Parcel Tape (preferably transparent or see-through)
• Bubble Wrap
• Foam/ Fillers / Shredded Paper
• Crate/frame (>10kg)
• Soft foam
• Stretch Wrap
• Plastic LAZADA pouch for fabric and small indestructible items

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Stick on Pouch / Document Sleeve

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Before putting your item in a pouch or box Items that should not be folded/ dented should
bubble wrap your item a minimum of 3 wraps. be boxed
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Brand provided boxing- should be re- boxed since Protect the product form vibration and pressure
display boxes may not be strong enough to withstand damage by wrapping the product and filling the
transport requirements empty spaces within the box.

Liquids & glass items must be boxed, and set in a way Restrict product movement by using fillers in both the
to prevent movement, and absorb impact. inner & outer boxes.

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 Large, Bulky, & Fragile

Restrict product movement

Crate > 10kg.

Communicate handling reminders:

We recommend the use of LAZADA provided boxes and pouches, You should meet applicable size and product type requirements.
Visit: http://www.lazada.com.ph/Lazada-pouches/
Password: merchant@lazadaph

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Step 4 : Ready to Ship
Once items are picked according to the invoices generated and items are packed accordingly, click on
“Ready to ship” for the order to be validated

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Step 4 : Carrier Manifest
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Step 4 : Carrier Manifest

• Print 1 copy of Carrier

Manifest
• Signs on documents
from the pick-up team

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Step 5 : Shipping
Once the order has been shipped by the relevant 3PLs, the status will change from “Ready to ship” to
“Shipped” within 24 hours.

And after the order has been shipped and delivered by the relevant 3PLs to the customer, the status will
shift from “Shipped” to “Completed”. This means that the order has been
successfully processed from receipt to the completion of delivery.
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Understanding the Lazada Order
Fulfillment Process

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End-to-End Order Flow

Customer LAZADA Seller

Order Order Pending in

Ready to ship
placement verification Seller Center

Delivered Shipped Transit to ship

3PL LAZADA Express

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How do I properly fulfill an order?

Follow the 3P1R process

Print Pick Pack Ready to Ship Carrier Manifest

(print picklist and (get item) (pack the item with sales (tag as RTS in Seller (print carrier
air waybill) invoice) Center) manifest)

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How do I properly fulfill an order?

1 / PRINT your documents

• On Seller Center, go to
Orders then Manage Orders

• Under Pending, check the

orders to be processed and
print the Stock Checklist
(optional) and Shipping Label
(2 copies for paper, 1 copy for
sticker)
Print
(print picklist and
air waybill)

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How do I properly fulfill an order?

2 / PICK the item from your inventory

• Make sure that the item you are picking is what the customer
ordered.

• Ensure the accuracy of item(s) to be picked by using the Stock

Checklist available on Seller Center.

• The air waybill should not be used as a picklist.

Picker
(get item)

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How do I properly fulfill an order?

3 / PACK the item properly

• Pack your item in accordance to our

Packaging Guidelines.

• Place your company sales invoice

inside the parcel before you seal it.

• Attach the air waybill on top or on the

largest side of the box.

Pack • The sales invoice, air waybill, and the

(pack the item with sales item should match!
invoice)

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How do I properly fulfill an order?

4 / Set order status to READY TO SHIP

• After you pack the item, go to

Seller Center and set the order
status to Ready to Ship (RTS)

• RTS is an alert for our pickup

team to get the parcel at your
warehouse.

• To avoid default fees, do not

Ready to Ship set to RTS if the parcel is not
(tag as RTS in Seller yet picked & packed!
Center)

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How do I properly fulfill an order?

Follow the 3P1R process

Print Pick Pack Ready to Ship Carrier Manifest

(print picklist and (get item) (pack the item with sales (tag as RTS in Seller (print carrier
air waybill) invoice) Center) manifest)

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Handover of Orders to
Lazada Express

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Handover of Orders

1. Printing carrier manifest

2. Waiting time and loading time
3. Proper handover of items to LEX
representative
4. Incident management

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 Creating your
Carrier Manifest

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Why is the carrier manifest important?

PROOF OF Used by Lazada to reconcile your orders

PICKUP in the event of a dispute / discrepancies

• Print your carrier manifest before the pickup arrives.

• Once the order status moves from RTS to Shipped, you can no longer include the
order in the carrier manifest generated through Seller Center

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Sellers must create their own Carrier Manifest that clearly show how
many items will be picked up by the driver

1. Go to https://sellercenter.lazada.com.ph/

2. Go to the tab

3. Select Manage Orders

4. Select Ready to ship from the Order

Overviews

5. Select specific orders

6. Select “Print Carrier Manifest”

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Sample carrier manifest extracted from Seller Center

Print 1 copy for your reference

Number of items in packages does not

change the total number of packages

This should be the number of parcels

picked up on the driver’s route sheet

Get the driver’s signature here

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Waiting Time & Loading Time

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 Arrival: After 5 minutes: Rescheduling:
Driver will Driver will inform If items are not
inform merchant route team that available,
of arrival and loading has not reschedule pick
note the time started and will ups
leave
Waiting Time
(5 minutes)

• Once the waiting time is over, LEX will leave the merchant’s premises. This will be
considered a missed pickup and will contribute to the lead time breach.

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 Start of load Parcel count: Seller Time
time: Check if number signature: Validation:
Note time on of parcels equal Ensure both Ensure that
sheet carrier manifest driver and route team is
merchant signs informed of
Loading on the manifest departure time
Time and the Indicate
(reasonable time) routesheet departure time
on the route
sheet

• LEX should pick up all items that are ready for pickup.

• The driver will accept parcels that are only ready for pick up and will not wait for the
merchant to pack more orders.

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Actual Handover of Parcels

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Things to Keep in Mind

Follow First In, First Out All parcels in RTS Report if truck is full or
(FIFO) should be handed over parcel too big

Hand over to pickup Report to PSC if there are Alert PSC ASAP for
oldest orders first based parcels not accepted by instances like these to
on order date LEX send reinforcement

Do not hand over Do not serve a parcel for

Do not mix hand over of
parcels without proper the same order number
parcels for different
packaging twice
shops
Follow Lazada’s Double-serving of parcels
Hand over the parcels
packaging guidelines to leads to losses for the
account by account
avoid default fees merchant

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All Lazada drivers carry a route sheet which contains the number of
items they should pick up
Note: this is a sample route sheet: due to the size of the new route sheet the
actual sheet details is attached on the annex This is a projection of your
volume currently tagged as
“Ready to Ship”
ROUTE SHEET Make sure this is correct

Make sure this matches

the carrier manifest

Merchant should
sign here after
Merchants can
verifying the other
verify this remark
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Ensure that the number of picked up packages and signatures from
the run sheet matches your carrier manifest

ROUTE SHEET

3 09:00 09:05 09:45 3 0

John M. Lim
John M. Lim Seller’s Signature
Seller’s Signature
Driver’s Signature

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Incident Management

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Please report ASAP the following incidents to PSC:

Chat with PSC the day the order entered your Seller Center so that LEX can send the proper truck
Bulky parcel for pickup
allocation the following day

New pick-up address Update your profile on Seller Center and e-mail partnersupport@lazada.com.ph

Report to PSC ASAP to check if the parcels to be handed over will be accepted manually by LEX. E-
No / low battery scanner
mail a copy of the carrier manifest signed by the driver to partnersupport@lazada.com.ph

Invalid scanning / Driver

Chat with PSC ASAP to check if there are issues with accepting parcels
did not accept parcels

Full truck Chat with PSC ASAP to check with LEX if they can send reinforcements

Please report to PSC ASAP if roads leading to your warehouse are inaccessible (e.g, flooded roads,
Road not accessible
fire situation, road repair, etc.)

Please report to PSC by the end of working day (around 6PM) if pickup did not arrive for the day even
No pickup
if you have orders on RTS from yesterday

Please send an incident report to partnersupport@lazada.com.ph with the following details:

Other issues
Driver name, Date and time of pickup, Plate number of vehicle, Complete narration of events

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Lazada Useful Links

For other Lazada training decks and free online courses,

please visit Lazada University: http://bit.ly/LazadaUniPH.

Also check out Lazada Seller Center FAQs (Frequently-Asked Questions) on popular
topics: http://bit.ly/PHSC_FAQs.

Join the ever-growing Lazada Sellers’ online community:

Facebook @LazadaPHSellerCommunity.
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Thank you!