Birla Institute of Technology & Science, Pilani

Work-Integrated Learning Programmes Division

First Semester 2018-2019
Course Handout

Course Number : HHSM ZG614

Course Title : Hospital Operations Management

Course Description

Operation Management aspects connected with outpatient ward, casualty, operation theatres,
diagnostic laboratories, pathology laboratories, pharmacy, diet and nutrition, blood bank, laundry,
medical records, security, scheduling and deployment of doctors, nurses and other staff, accounts
among others. The course will involve on site visits in a hospital, discussions and presentations
on the practical aspects of hospital operations management.

Scope and Objectives

The objective of the course is to help participants develop a managerial perspective to the
operational aspects of a hospital with a special emphasis on managing for quality and the use of
information for management.

The course will expose participants to different aspects of a hospital’s operations. These will
include:

1. The organization of health care, different forms of health care organizations, their relevance
and implications, & introduction to Hospital Operations Management.

2. Outpatient services and medical records

3. Inpatient services – Wards, Operation theatres, ICUs, Medical Units, Surgical Units,
Emergency Services, Nursing Services.

4. Support Services : Laboratory Management- Basic Laboratories (Biochemistry,

Microbiology, Clinical Pathology) specialized laboratories, Pharmacy, Dietetics, CSSD.

5. Engineering and Maintenance Services, Electrical Engineering, Waste and Sanitation,

Planning, Equipment, Bio-medical Engineering, Electrical.

6. Inventory Management, Purchase, Stores.

7. Computers in Medicine : Patient Information, Hospital Applications, Management

Applications.

8. Use of Information for management

9. Quality Management.

10. Legal aspects of Health care

11. Marketing of hospital services.

12. HR Planning & Management, Organization and Organizational Structure

13. Organizational Behaviour – Selected topics

HHSM ZG614 (Course Handout) First Semester 2018-2019 Page 2

Textbook

T1. Kunders, G.D., et al. Hospitals, Facilities, Planning and Management, Tata McGraw Hill,
2004

Reference book

R1. B.M. Sakharkar, Principles of Hospital Administration and Planning, Jaypee Medical
Publishers (P) Ltd., New Delhi.
R2. C.M. Francis, Hospital Administration, Jaypee Medical Publishers (P) Ltd., New Delhi.
R3. Samuel Abraham, Laws on Hospital Administration, B.I. Pulications Pvt. Ltd., Chennai.
R4. Samuel Abraham, Human Resource Management in Hospitals, Jefflin Rimon Publications,
Vellore

Plan of Self Study

S.No. Topic Reference to

Text book
1. Promoting and Building A New Hospital Chapter 1
2. Planning and Designing A Hospital: The Correct Way Chapter 2
3. Examples and Models: Profiles of Some Hospitals Chapter 3
4. Organization of the Hospital Chapter 4
5. Management of the Hospital Chapter 5
6. Planning and Designing Administrative Services Chapter 6
7. Planning and Designing Medical and Ancillary Services Chapter 7
8. Planning and Designing Nursing Services Chapter 8
9. Planning and Designing Supportive Services Chapter 9
10. Planning and Designing Public Areas and Staff Facilities Chapter 10
11. Planning and Designing Hospital Services Chapter 11

Evaluation Scheme:

EC Evaluation Duration Weightage

No. Component & Day, Date, Session,
Type of Time
Examination
EC-1 Assignment/Quiz 20%
* To be * To be announced
annou
nced
EC-2 Mid-Semester Test 2 Hours 30% 30/09/2018 (AN)
(Closed Book) 2 PM – 4 PM
EC-3 Comprehensive 3 Hours 50% 25/11/2018 (AN)
Exam 2 PM – 5 PM
(Open Book)

* For details of EC-1 Assignment/Quiz please check the WILP LMS Taxila web site
www.taxila.bits-pilani.ac.in.

AN: Afternoon Session; FN: Forenoon Session

Closed Book Test: No reference material of any kind will be permitted inside the exam
hall.
Open Book Exam: Use of any printed / written reference material (books and
notebooks) will be permitted inside the exam hall. Loose sheets of paper will not be
permitted. Computers of any kind will not be allowed inside the exam hall. Use of
calculators will be allowed in all exams. No exchange of any material will be allowed.

Note:
It shall be the responsibility of the individual student to be regular in maintaining the self
study schedule as given in the course handout, attend the online/on demand lectures as
per details that would be put up in the BITS LMS Taxila website www.taxila.bits-
pilani.ac.in and take all the prescribed components of the evaluation such as Assignment
(Course Page on LMS Taxila), Mid Semester Test and Comprehensive Examination
according to the Evaluation Scheme given in the respective Course Handout. If the
student is unable to appear for the Regular Test/Examination due to genuine exigencies,
the student must refer to the procedure for applying for Make-up Test/Examination,
which will be available through the Important Information link on the BITS WILP LMS
Taxila website www.taxila.bits-pilani.ac.in on the date of the Regular Test/Examination.
The Make-up Tests/Exams will be conducted only at selected exam centres on the dates
to be announced later.

Instructor-in-Charge