Swiss International Information Technology Services

SWISS-REZ
A “STATE OF THE ART” HOSPITALITY
SOLUTION.

Source: Swiss International Hotels & Resorts

SWISS-REZ, also known as the Central Reservation System (CRS) for Swiss International
Hotels & Resorts is a computerized system that stores and distributes information of the
hotels and the hotels’ facilities.

SWISS-REZ reaches the global distribution system (GDS) as well as internet distribution
systems (SWISS-FLEX & OTAs) from one single platform. SWISS-REZ assists the
reservations or revenue team in managing sales, allowing them to upload rates and
availabilities to be seen by the different sales channels which are connected to SWISS-
REZ.

It is a remarkable software in the hospitality industry for its most convenient and best
Hotel Reservation System. It provides some of the most comprehensive elements, and is
the backbone of the hotel and serves to optimize bookings and revenue, thus
highlighting the hotel’s global presence.

Effective Exploitation of the Business Potential for Hotels

SWISS-REZ’s exclusive application structure integrates high end technology and up-to-
date, user-friendly features to cater the hotel industry with the most robust, flexible and
simple reservation and distribution system for instant reservations. The hotels will be
connected with all the Global Distribution System, to contracted Travel Agencies through
a direct connection such as Expedia, Booking.com, Agoda, Hotelbeds, Rez Live , etc. In
short, SWISS-REZ increases your visibility and sales at no cost and less effort or time.

It enables hotels to push recent promotions, updated rates and range of rooms to all
existing sales channels. It is completely web-based and easy to implement hospitality
tool that requires minimal hardware and offers unlimited global access. An essential
component exclusively designed to support and maintains accuracy, while allowing hotels
unlimited virtual accessibility and visibility.

Why is SWISS-REZ important for the hotels?

It takes the hotels’ image to a stage, where millions of travelers, travel agents and
agencies are able to view; distributing the rates and inventory through both online and
offline distribution channels. It offers smooth connectivity to GDSs, OTA and SWISS-FLEX
(online booking engine). Distributing availability, rates and content is no more a hassle
with SWISS-REZ’s easy to use control center.

Last but not the least, SWISS-REZ’s integration with SWISS-PMS, provides the hotels
quick and seamless update on the reservations, including the rates, room type and
customer profile in SWISS-PMS.

To add in more, the hotels can also utilize the dynamic packaging solution, which
combines non room associated items such as transfers, special meals, amongst other
services directly to customers making bookings on SWISS-FLEX (online Booking Engine)
allowing the hotels to reach optimum sales and revenue of these revenue generated
services.
Automatic Rate and Inventory Controls:
SWISS-REZ allows hotels to set up their rate structures for:
 Negotiated corporate companies
 Consortium
 Online Travel Agencies (OTAs)
 Public rates to be displayed on SWISS-FLEX

The seamless rate and inventory controls whereby these rates and inventory are
published, make inventory and revenue management easier and increase profitability.
Rates and room types can be easily restricted based on percentage occupancy, minimum
stay, arrival date, number of lead days (for advanced bookings) and more.
Travel Agents using the GDS can easily determine the best room and rates for any length
of stay for their customers and make bookings seamlessly, without having to contact the
hotel directly.

Easy Storing, Managing and Distributing the Hotels’ Content.

In a crowded and competitive environment, SWISS-REZ helps hotels to stand out from
the crowd, based on the hotels and Swiss International’s identity.

As all marketers say, “You only have a few seconds to make a good impression”.
When bookers choose hotels online, the hotels are judged on the content, images and
other media on display. SWISS-REZ provides the best tools in place to manage your
appearance in a consistent manner across all the different channels.

Ensure that up to date content are loaded into SWISS-REZ. This includes Property,
Rooms and Data Management fields on SWISS-REZ. The hotels’ information required is
from the hotel’s location, restaurant and room descriptions to its amenities and policies.
When information is updated, it is seamlessly transferred to all the connected channels,
and can also be used in SWISS-RFP submissions.

Through the Images section on SWISS-REZ the hotel can store and manage up to 10 still
images of the hotel. Ensure that a hotel exterior, room images, restaurants and bars
images, a meeting room image and any other unique selling features are on focus. Since
only 10 images can be shared, ensure best quality images and images of the very, very
unique selling features are on display. These 10 images will be displayed on the GDS, as
well as third-party travel web sites.
Powerful Reporting

A key element within SWISS-REZ is a powerful reporting tool that enables hotels to gain
valuable insight about reservations and revenues generated from all the different
distribution channels.

The fast, powerful and easy-to-use hotel reporting dashboard is fully customizable,
enabling different users at your hotel to view what they need, and in their own preferred
format. Reports provide General Managers, Revenue Managers, Operational Staff and
Sales and Marketing teams with the critical information that they need to make informed
decisions. The reports can be accessed under the “Track” tab.

Other reports, such as Overall GDS production report for a city or STR Global’s Trending
Report for a specific region is also available and can be requested from the International
Service Center.

Very, Very Important:

a. Although the processes are seamless and easy to use, building rapports with
the bookers and with the customers remains key factors to incremental
revenue.

b. It is important that the contents are reviewed and enhanced at least twice a
year. Ensure that the best descriptions are reaching the hotel’s potential
bookers.

c. To understand the market, the reporting tools should be used effectively

along with some good analysis of the reservation and sales team.

d. SWISS-REZ Interfaces with SWISS-PMS to ensure seamless download of

reservations into the PMS.

For more questions or advice, please contact your SWISS-HOST or Area office.