INTRODUCTION

Describe how content an individual is with his or her job. It is a

relatively recent term since in previous centuries the jobs available to a

particular person were often predetermined by the occupation of that person’s

parent.

Job satisfaction has its impact on the general life of the employees is a

contented and happy human being.

Employee

Instead of employee, you may choose to say staff, provided there is no

one in your organization who might feel excluded from that group.

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 JOB SATISFACTION

The traditional word was attitude, and an employer who wanted to hear

from employees conducted an employee attitude survey. In these times, the

word attitude has acquired negative connotation and it how seems inadvisable to

suggest that our employees might have an attitude. Another popular option is

opinion, which seems harmlessly accurate but we still prefer satisfaction, you

are probably concerned that your customer should be satisfied with the goods or

services you deliver.

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 ADVANTAGES OF JOB SATISFACTION

1. Quality of work improves and productivity increases because employees

are in an environment where they feel comfortable and experience job

satisfaction.

2. Office space overhead and costs are reduced because companies do not

have to maintain an office to support all of their employees.

3. Employee absentee average and sick leave and lower because they can

work from home with monthly, weekly or daily deadlines.

4. Employee turnover is decreased reducing recruiting and training costs.

5. Management staff does not have to worry about scheduling fluctuations

they can focus on work and specific projects.

6. Management is released from all concern from personal emergencies of

employees.

DISADVANTAGES OF JOB SATISFACTION

1. Employees have title to no supervision of employees. This makes the

employees feel they have no control over the employees and their

productivity.

2. With the employees working on a network attached to the company

server, there is a security concern because files, documents and possibly

private company information can be accessed outside the office.

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3. Start up and maintenance costs incurred by the company for supplies used

in home offices, maintenance of computers and network systems and

installation of intranets can be quite costly.

4. Health and safety issues while working in the name office. There has

been a lot of controversy over the liability issues of telecommuting, what

is the company, actually responsible for if an accident.

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 FACTORS INFLUENCING JOB SATISFACTION

1. Organisational Factors

(a) Salaries and Wages

Wages and Salaries play a significant role in influencing job satisfactions.

This is basically because of a new basic reasons. Money is an important

instrument in fulfilling one’s needs.

(b) Promotion Chances

Indicates an employees worth to the organization which is highly morale

boosing. This is particularly true in case of high level jobs.

(c) Company Policies

Organisational structural and policies also play on important role in

affecting the job satisfaction of employees. An autocratic and highly

authoritative structure causes resentment among the employees as compared to

a structure which is more open and democratic in nature.

2. Work Environment Factors

(a) Supervision

It is a moderately important source of job satisfaction. There are two

dimensions of supervisory styles which effect the job satisfaction first is

employee centeredness: Whenever supervisor is friendly and supportive of the

workers there is job satisfaction.

Second is participation – the supports who allow their subordinates to

participate in decisions that affect their own jobs.

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(b) Work Group

A friendly and co-operative group provides opportunities to the group

members to interact with each other.

(c) Working conditions

Good working conditions are desirable by the employees as they lead to

more physical comfort. People desire that there should be a clean and healthy

working environment. Temperature, ventilation.

3. Personal Factors

(a) Age and Seniority

With age, people becomes more mature and realistic and less idealistic so

that they are willing to accept available resources and rewards and be satisfied

about the situations.

(b) Tenure

Employees will longer tenure are expected to be highly satisfied with

their jobs. Tenure assures job security, which is a highly satisfactory to

employees.

(c) Personality

Some of the personality traits which one directly related to job

satisfaction are self assurance, self esteem, maturity, sense of autonomy,

challenge and responsibility.

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 COMPANY PROFILE

SBI, state owned commercial bank and financial services company,

nationalized by the Indian Govt. in 1955. SBI maintains thousands of branches

throughout India and offices in dozens of countries throughout the world. The

bank’s need quarters are in Mumbai.

The oldest commercial bank in India SBI originated in 1806 as the Bank

of Calculta.. Three years later the Bank was issued a Royal Charter and

Renamed the bank of Bengal.

Along with the Bank of Bombay (Founded 1840) and the Bank of Madras

(Founded 1843) it was one of three so called presidency banks, erch of which

was jointly owned by the provincial government and private subscribers. In

1921 the presidency bank were merged to from the Imperial Bank of India (IBI)

which then became the largest commercial enterprise in the country. In 1955

the government of India and the country’s central Bank, the Reserve Bank of

India (founded 1935) assumed joint ownership of India. Four year later, by the

state Bank of India Act, Banks earlier operated by individual princely states

became subsidiaries of SBI. The Reserve Bank’s share of SBI was transferred

to the Govt. in 2007.

SBI is governed by the boards of Directors headed by a Chairman. The

chairman and managing Directors of the Bank are appointed by the government.

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OBJECTIVES OF JOB SATISFACTION

1. To know the employees satisfaction towards the facilities.

2. To identify the factor which improve the satisfaction level of employees.

3. To identify the factor which improve the satisfaction level of employees.

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 SCOPE OF THE STUDY

The scope of employee satisfaction is based on several factors such as

their working environment, schedule, and pay. An employee may place a higher

value on one area versus the other thus their individual needs and goals can play

a major part in now satisfied they are versus someone in a similar position. The

research was carried on in state bank. I had been sent at one of the branch of

SBI Hamirpur, where I completed my project work. I surveyed on my project

topic “To Study the employees job satisfaction” on the employees of SBI

branch. The study will help to know the how many employees are satisfied in

clerical post and others. This project report may help the company to make

further planning and strategy.

The Scope of the Study as follows:

1. To access the factor which improve the satisfaction level of employee.

2. To identify the factor which improve the satisfaction level of employee.

3. To know the employee satisfaction towards the facilities.

4. To offer valuable suggestions to improve the satisfaction level of

employees.

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 RESEARCH METHODOLOGY

The report is based on primary as well as secondary data collection was

given more importance since it is overhearing factor in attitude studies. One of

the most important users of research methodology is that it helps in identifying

the problems, collecting, analyzing the required information data and providing

an alternative solution to the problems. It also helps in collecting the vital

information that is required by the top management to assist them for the butter

decision making both day to day decision and critical ones.

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 DATA SOURCE

Research is totally based on primary data. Secondary data can be used

only for the reference, research has been done by primary data collection and

primary data has been collected by interacting with various people. The

secondary data has been collected through various journals and websites.

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RESEARCH DESIGN

Research Design is blue print or the structure or the frame work of the

research work.

It means to search again and to modify or to after old thing into new

thing. It is basically a searching something new and different.

It means a blue print or the structure or the framework of the research

work.

A research design is a systematic plan to study a scientific problem. The

design of is a study define the study type (descriptive Semi Experimental,

Review, Meta-Analytic) and sub type (eg. Descriptive longitudinal case study)

Research, question, independent and dependent variables, experimental design.

If applicable, data collection methods and a statistical analysis plan.

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 DATA COLLECTION METHOD

Data collection is an important aspect of any type of research study.

Inaccurate data collection can impact the results of a study and ultimately lead

to invalid results. Data collection methods for impact evaluation very along a

continuum.

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 SAMPLING

Sampling Procedure

The sample was selected of them who are the employees of SBI. It was

also collected through personal visits to persons, by formal and informal talks

and through filling up the questionnaire prepared. The data has been analysed

by using statistical tool.

Sample Size

The sample size of my project is limited to people only, out of which only

people had job satisfied in SBI Ltd. other people did not have job satisfied

(Clerical post) in SBI Ltd.

Sample Design

Data has been presented with the help of bar graph, pie charts, line graphs

etc.

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 DATA ANALYSIS AND INTERPRETATION

(a) Age distribution of the employees

Age Group 20-30 30-40 40-50 50-60

No. of 2 6 19 7
Employees

Object 3

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(b) Education Qualification of Employees

Factor No. of Employees

10th, +2 4
Graduation 10
Ph.D. 2
Post Graduation 4
Any other -

Object 5

Inferences

Out of 70 employees 17.39% of the employees are 10 th pass, 60% are

graduation, 2.85% are Ph.D. 20% are post graduated.

(c) Occupation of Employees

Student 2
Serviceman 48
Worker 12
Professional 4

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 Any Other 4

Object 7

Inferences

Out of 70 employees 2.85% of the employees, 68.57% of serviceman,

17.14% of workers, 5.11% of professional, 5.71 of any other.

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(d) Male and Female

Male 58
Female 12

Object 9

Inferences

Out of 70 employees 82.85% of employees are male and 17.14 of

employees are female.

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(e) Married and Unmarried

Married 66
Unmarried 4

Object 11

Inferences

Out of 70 employees, 94.28% are married and secondly 5.71% employees

are unmarried.

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1. Employees has been working with SBI Ltd. many years, these are:

Years 0-2 years 2-4 years More than 4 years

Employees 4 14 17

Object 13

Inferences

In this chart showing out of 70 employees 24.28% are worked more than

4 year and secondly 20% employees are worked 2-4 years and 5.71% are

worked 0-2 years.

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2. Employees worked at SBI Ltd. long hours, these are:

Hours 6 hours 1-3 hours 3-5 hours More than 5

hours
No. of 25 2 3 5
Employees

Object 15

Inferences

Most of the employees in SBI Ltd. 35.71% are worked 6 hours and

secondly 7.14% are worked more than 5 hours and others employees 4.28% and

2.85% are worked 3-5 hours and 1-3 hours.

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3. Working condition in the SBI Ltd

Factor Good Average Poor Very Poor

No. of 24 11 - -
Employees

Object 17

Inferences

In the SBI Ltd. working condition, 34.28% are good and 15.71% are

average.

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4. Working Environment in SBI Ltd.

Factor Participative Autonomy Red Tapism

No. of Employees 16 17 2

Object 20

Inferences

In the SBI Ltd. working environment 24.28% are autonomy and secondly

22.85% are participative and other 2.85% are Red Tapism.

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5. Employees think your working is according to own Qualifications
and Skills?

Factor Yes No
No. of Employees 31 4

Object 23

Inferences

Most of the employees 44.28% are think working is according to own

qualification and skills and secondly 5.71% are not.

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6. Some employees satisfied are you with your position at SBI Ltd.

Factor Very Dissatisfie Neutral Satisfied Very

Dissatisfie d Satisfied
d
No. of 2 3 10 18 2
Employees

Object 25

Inferences

Overall, 25.71% employees are satisfied are you with own position at SBI

Ltd. and secondly 14.28% are neutral.

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7. Most of the factors which motivates the employees.

Factor Salary Promotion Motivation Recognitio Advancemen

n t
No. of 7 16 6 4 2
Employees

Object 27

Inferences

In the SBI Ltd. 22.85% promotion factors motivates the employees and

10%, salary factors motivates the employees and other. 8.57% motivation,

recognition 5.71% and 2.85% advancement factors motivates the employees.

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8. The Organization provide satisfactory Salary according to employees
work.

Factor Yes No
No. of Employees 31 4

Object 30

Inferences

The organization provide 44.28% satisfactory salary according to

employees work and other 5.71% are not satisfied.

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9. The employees share experience to help each other.

Factor Yes No
No. of Employees 30 5

Object 32

Inferences

Most of the 42.85% employees share experience to help each other and

other 7.14% are not.

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10. Some employees are motivated, if employees see the company succeed
work.

Factor Very Some what Not very Not at all Not sure
Motivated motivated motivated motivated
No. of 16 12 3 2 2
Employee

Object 34

Inferences

The 22.85% employees very motivated, if employees see the company

success work and secondly 17.14% employees are some what motivated.

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11. Employees feel that employees are recognized as individuals

Factor Strongly Disagree Neither Agree Strongly

disagree agree of Agree
disagree
No. of 3 4 5 21 2
Employee

Object 36

Inferences

In the SBI Ltd. 30% employees are agree to feel that employees are

recognized as individuals and other 7.14% neither agree or disagree.

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12. The following best describes the department employees working.

Factor Customer Finance and MIS Sales and Corporate

Service Accounting Marketing Marketing
No. of 15 13 3 4 -
Employees

Object 38

Inferences

Most 21.42% customer service best describes the department employees

work in and secondly 18.57% finance and accounting.

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13. Employees face any stress in your job.

Factor Yes No
No. of Employees 27 8

Object 40

Inferences

In the SBI Ltd. 38.57% employees face any stress. In own job and

11.42% employees are not.

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14. Employees satisfied with your Bonus package.

Factor Highly Satisfied Dissatisfied Highly

Satisfied Satisfied
No. of 5 26 4 -
Employees

Object 42

Inferences

Most of the 37.14% employees are satisfied with your bonus package and

other 7.14% are highly satisfied and last 5.71% employees are dissatisfied.

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15. Employees feel that own job suits yours educational and
qualification.

Factor Yes No
No. of Employees 28 7

Object 44

Inferences

In this chart shows the most 40% employees feel that your job suits own

educational qualification and other 10% employees are not.

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16. Employees paid with a performance linked salary.

Factor Yes No
No. of Employees 27 8

Object 46

Inferences

Most 38.57% employees paid with a performance linked salary and other

11.42% employees are not.

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17. Employees satisfied with the overall compensation package

Factor Highly Satisfied Satisfied Need

Improvement
No. of Employees 6 19 10

Object 48

Inferences

In the SBI Ltd. 27.14% employees satisfied with the overall

compensation package and other 14.28% need improvement and last 8.57% are

highly satisfied.

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18. Employees comfortable sharing your opinions at work.

Factor Yes No
No. of Employees 29 6

Object 50

Inferences

Most of the 41.42% employees comfortable sharing your opinion at work

and other 8.57% employees are not.

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19. Employees have good relationship with co-ordinates.

Factor Yes No
No. of Employees 33 2

Object 52

Inferences

Most of the 47.14% employees have good relationship with co-ordinates

and 2.85% employees are not.

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20. The manager gives freedom to employees need to do job effectively.

Factor Agree Neutral Disagree Unable to rate

No. of 15 17 3 -
Employees

Object 54

Inferences

The chart showing the 24.28% employees are neutral for the manager

gives freedom to need to do job effectively and secondly 21.42% employees are

agree.

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21. Employee are advise a friend to apply for a job at this organization.

Factor Definitely Probably Not sure Probably Definitely

not Not
No. of 20 10 2 - 3
Employees

Object 56

Inferences

Most of the 28.57% employees are definitely to give advise a friend to

apply for a job at this organization and other 4.28% employees are probably.

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 LIMITATIONS

1. Some of the persons were not so responsive.

2. Possibility of error in data collection because many of employees may

have not given actual answers of my questionnaires.

3. Sample size is limited to 70 employees of SBI Ltd., Hamirpur out of

these 60 had job satisfied. The sample size may adequately represent the

whole market.

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 FINDINGS

1. In state bank of India, Hamirpur in the age group of 40-50 years were

more in numbers. The second most employees were in the age group of

50-60 years and the least were in the age group below 30-40 years.

2. Most of the employees were graduate and below workers there were very

few in numbers.

3. In occupation group most of the employees were servicemen, the second

most employees were workers and the least were associated with

students.

4. Most of the employees 60 were married and below 5 to unmarried.

5. In the SBI Ltd. the following factors motivates for employees these are

firstly promotion. The second most preferred were motivation factors.

6. Most of the employees were satisfied for receiving the bonus package,

highly satisfied 7.14%, satisfied 37.14% and others are dissatisfied

5.71%.

7. In the SBI Ltd. Hamirpur best describes the department employees work

in 21.42% customer services and secondly 18.57% finance and

accounting.

8. The employees are satisfied with the overall compensation package,

firstly 27.14% employees are satisfied, and 14.28% needs to

improvements.

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9. Most 41.42% employees are comfortable sharing your opinion at work

and 8.57% are not.

10. Firstly 47.14% employees have good relationship with co-ordinates and

secondly 2.85%.

11. In the SBI Ltd. Hamirpur. The manager gives freedom to employees

needs to do a job effectively 24.28% are neutral and 21.42% are agree

and others 4.28% are disagree.

12. Most of the 38.57% employees paid with a performance linked salary and

11.42% employees are not.

13. 38.57% employees are face stress in the job and another 11.42% are not.

14. 44.28% employees are satisfied receiving salary according in your work

and 5.71% are dissatisfied.

15. 28.57% employees are give advise a friend to apply force job at this

organization, and another are probably not and not sure.

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 CONCLUSION

Job satisfactions survey is important because it finds out whether the

employed are satisfied in their job or not. The questionnaire was a summatic of

many factors pertaining to satisfaction like job content, perception. Work

culture, training and development, social security factors etc. also a very

directly question at the end of the questionnaire. “How satisfied you and are

with your job?

The result of my survey comes out as 60% of the respondents were very

satisfied with the job, while 10% of the respondents were moderate satisfied.

Only 2.85% of the respondents were completely satisfied 4.28% of the

respondents were slightly satisfied. No one in the survey were young to be not

at all satisfied with their job. Thus it can be seen that the staff of SBI Ltd.,

Hamirpur branch are very satisfied with their job but on other hand efforts

should be made to make the maximum them completely satisfied. They can be

done by improving job content, strengthening inbuilt programs and also by

improve trainings development programs.

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 REVIEW OF LITERATURE

Empirical Research is a way of gaining knowledge by means of direct

and indirect observation of experience. Empirical evidence can be analyzed

quantitatively or qualitatively. Through quantifying the evidence of making

sense of it in qualitative form, a researcher can answer empirical questions,

which should by clearly defined.

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 TERMINOLOGY

The term empirical was originally used to refer to certain c\ancient Greek

practitioners of medicine who rejected adherence to the domatic doctiness of the

day, preferring instead to rely on the observation of phenomena as perceived in

experience.

Empirical Cycle

Observation

Evaluation Induction

Testing Deduction

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 CONCEPTUAL RESEARCH

It is an element of the scientific research process in which a specific

concept is defined as a measurable occurrence.

Pool, S.W. (1997)

The relationship of job satisfaction with substitutes of leadership,

leadership behavior and work motivation.

Hackman & Oldham speak here primarily of job re-design as a method of

increase productivity and decrease employee alienation, but do not specifically

address job satisfaction. For the purpose of making recommendations or

establishing future baseline protocol for job satisfaction their description is

useful. The authors describes five core job dimensions.

1. Skill Variety

The degree to which a job requires aq variety of different activities in

carrying out of work.

2. Task Identity

The degree to which a job requires completion of a whole and identifiable

piece of work.

3. Task Significance

The degree to which a job has a substantial impact on the lives or work of

other people.

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4. Autonomy

The degree to which a job provides substantial freedom, independence,

and discretion to the employee in scheduling the work and in determining the

procedure to be used in carrying it out.

5. Feedback

Feedback from agents similar, but from supervisors or co-workers

directly.

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 SUGGESTIONS AND RECOMMENDATIONS

SUGGESTIONS

1. Provide more facilities to the employees improve the bonus packages.

2. There should be proper rewards for the working employee and proper

incentive should be motivated.

3. Make sure that all words are spelled correctly.

4. Some programs should be designed for recreation and entertainment like

family tours, parties so that interpersonal relationship will get better.

5. There is very less work load on the middle level employees should be

seen that the work load is properly divided.

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 RECOMMENDATION

1. Employee satisfaction surveys and facilitated focus group help the

employer identify areas of employee satisfaction and dissatisfaction.

2. Analyzed by people who understand survey research and can provide

effective analysis.

3. The organizations managers needs to track progress and communicate

implementation success and failures.

4. I recognizer that some employers have differing motivations, companies

that are employee oriented.

5. The organization cares about what employees think and the employer

providing the space and privacy necessary for your participates on the

other hand.

6. I want the employees comfortable responding in a truthful manner.

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 BIBLIOGRAPHY

1. http://www.slideshare.net

2. http://www.studymode.com

3. http://www.google.com

4. http://www.boundless.com

Book Name: Principal of Management

Author Name: T.R. Jain

Publisher: Kalyani Publisher

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