ITIL V3

ITIL V3 Qualification Structure - New!

See the ITIL V3 qualification route showing you how to achieve
your ITIL V3 Expert and Master certifications, via credits gained (127KB)Downloa
at each of the four levels. d
The Thrill of ITIL in 10 Simple Steps
CIOs who have successfully used 'The Information Technology
Infrastructure Library' (ITIL) to improve IT performance and
services now offer you 10 tested and true ways to reap the same (1.9MB)Downloa
benefits. d
Reaping The Benefits of ITIL
If you’re considering ITIL or already going down the ITIL path,
you need not worry about the hype being real. It works. That’s
the consensus of members of the CIO Executive Council, many
of whom are well under way in implementing several of ITIL’s (29KB)Download
12-process framework.
ITIL: Benefits, History & How To Get Started
ITIL's benefits and history, why you need to know about it,
which types of IT organization can benefit from using ITIL, and
how to get started. (42KB)Download
ITIL: What It Is and Why You Should Care
This paper will describe the origin of ITIL, who controls the
ITIL contents, who are the biggest users of ITIL, and why you (122KB)Downloa
should care about it. d
ITIL Update: Frequently Asked Questions
Summer 2010 document from the OGC looking at FAQs
regarding the ITIL V3 update. (499KB)Downloa
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ITIL V3 Mini Quiz
Find out how the ITIL V3 questions differ from ITIL V2 and test
(9.1MB)Downloa
yourself with our ITIL V3 exam simulator.
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Key Differences Between ITIL V2 and ITIL V3
This document outlines the most important improvements which
have been made to ITIL for version 3. Written by our ITIL
experts, it will act as an essential reference guide for anyone (86KB)Download
learning the basics of ITIL v3.
ITSMF ITIL V3 Roadshow Presentation
Run by Chief Architect for the ITIL refresh project, Sharon
Taylor, These roadshows were attended by over 1500 people
worldwide. The presentation covers topics such as:

• The purpose of ITIL V3 (4.68MB)Downlo

• Business benefits of ITIL ad
• Structure of ITIL V3

• Descriptions of each of the new lifecycle books

Executive Briefing: The Benefits of ITIL
Find out how ITIL has enabled organisations across the globe to
maximize value from their IT investments, and why ITIL enjoys
worldwide recognition as the leading framework of good (839KB)Downloa
practice in IT service management d
The ITIL V3 glossary of terms, definitions and acronyms
An essential guide through the terminology and acronyms used
in ITIL V3. (542KB)Downloa
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ITIL V3 Foundation Classroom Course Brochure

ITIL V3 Foundation classroom course details (185KB)Downloa

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ITIL V3 Accreditation Scheme
A document prepared by the ITIL V3 Chief Examiner outlining
the ITIL V3 qualification structure. (387KB)Downloa
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ITIL V3 Accreditation Changes Summarised
A powerpoint presentation summarising the recent
announcements and changes with the ITIL V3 qualification (605KB)Downloa
structure. d
An Introductory Overview of ITIL V3
This handy reference describes the key principles of IT Service
Management and provides a high-level overview of each of the
core publications within ITIL V3. It also offers a process cross- (650KB)Downloa
reference and information on qualifications and ITIL-related d
standards.
ITIL V3 Process Model
The ultimate ITIL V3 resource! A graphical ‘at a glance’
overview of all the ITIL processes and how they fit together.
Perfect printed at A3. (3MB)Download
ITIL V3 Foundation Bridging Course Syllabus
Full course syllabus for the ITIL V2-3 Foundation bridging
course. (224KB)Downloa
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The ITIL V3 Foundation Certificate – V2-V3 Differences
Details of the key differences between v2 Foundation and v3
Foundation to help ATOs produce their v3 Foundation course (153KB)Downloa
material. d
ITIL Service Management Practices: V3 Qualifications Scheme

Outlines and detailed the ITIL V3 qualification scheme. (390KB)Downloa

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ITIL V3 Qualifications Summary
A powerpoint file created by Eddie Kilkelly, ILX to summarise
the ITIL V3 accreditation scheme (includes details of the V2-V3 (565KB)Downloa
Foundation bridging course). d
ITIL V3 Mobile Learning
Download the ILX ITIL V3 Foundation e-learning course for
your phone or mobile device to learn and revise whenever you
Download
have a spare moment
Core Study Material for ITIL V3 Qualifications
Leaflet which indicates which publications are primarily covered
by each of the ITIL V3 courses. (102KB)Downloa
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OGC Official Publications Brochure

OGC Official Publications Brochure Spring/Summer 2010. (934KB)Downloa

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ITIL - The Basics
What is ITIL? Why would an organization be interested in ITIL?
What are the benefits of ITIL? Which companies use ITIL? (143KB)Downloa
Artcle answering all of the above questions. d
20 Years of ITIL: Looking Back and Moving Forwards
Few people in IT Service Management will have failed to notice
that ITIL reached its 20th birthday this year. From its humble
beginnings as a UK government project to rationalise IT
spending, the framework has grown into one of the most (1.36MB)Downlo
influential courses of guidance on best practice and IT/business ad
alignment worldwide. And it keeps on growing...
Core Study Material for ITIL V3 Qualifications
Diagram representing recommended reading and study paths for
the ITIL V3 qualifications. (85KB)Download
Case Studies
Disney’s ITIL Journey - New!
Case study on how Disney is using ITIL Best Practice to deliver
excellence in service management. (128KB)Downloa
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Using ITIL and PRINCE2 Together
A case study illustrating the key benefits to projects when
PRINCE2 and ITIL are used together. (130KB)Downloa
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ITIL V2
ITIL V2 Glossary of Terms
Glossary of the terminology used in ITIL V2
(97KB)Download
ITIL V2 Acronyms
An A-Z of ITIL V2 acronyms
(49KB)Download
ITIL V2 Process Model
The ultimate ITIL resource! A graphical ‘at a glance’ overview
of all the ITIL processes and how they fit together (420KB)Downloa
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ITIL V2 Mini Quiz
A sample of the simulated ITIL exam from our ITIL Foundation
(4.26MB)Downlo
Training course.
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Podcasts
Key Differences Between ITIL V2 and ITIL V3

Download the audio from our popular ITIL V3 presentation. (3.83MB)Downlo

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ITIL V2 Incident and Problem Management
"Oh no you don't want to do that, that's what you want to do"
Track Duration: 17 minutes
(6MB)Download
Posted: 2nd February 2007
ITIL V2 Service Level Management
"You can have what you want Mr Customer, are you prepared to
pay for it"
(11.22MB)Downl
Track Duration: 32 minutes
oad
Posted: 28th January 2007
ITIL V2 Change and Release Management
"Benefits of Change and Release Management"
Track Duration: 23 minutes
(8MB)Download
Posted: 24th January 2007
ITIL V2 Availability Management
"Acronym City"
Track Duration: 39 minutes (13.86MB)Downl
Posted: 11th December 2006 oad
ITIL V2 Hints & Tips Passing the ITIL V2 Foundation examination
"It's not I think - it's ITIL"
Track Duration: 31 minutes (7.21MB)Downlo
Posted: 28th June 2006 ad
ITIL V2 Financial Management
"I didn't go in to IT to be an Accountant!"
Track Duration: 28 minutes
(9.
Posted: 11th December 2006