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PRINCIPLE OF MARKETING
Instructor: Tran Tien Khoa
APPLE WATCH SERIES 4
REPORT
GROUP 5
GROUP MEMBER
1. Đỗ Mỹ Uyên IELSIU17013
1. Huỳnh Phạm Hoài Thương BAFNIU17058
2. Phan Ngọc Đan Thanh BAFNIU17033
3. Trương Như Ý BABAWE17049
4. Từ Gia Huy BABAIU17136
5. Lê Đăng Quang BAFNIU17065
OUTLINE
1. INTRODUCTION
A smartwatch is a portable device that's designed to be worn on a wrist.
Smartwatches — like smartphones — use touchscreens, offer apps, and often
record your heart rate and other vital signs. Apple Watch is a line of
smartwatches designed, developed, and marketed by Apple Inc. It incorporates
fitness tracking and health-oriented capabilities with integration with iOS and
other Apple products and services.
Apple Watch relies on a wireless connection to an iPhone to perform many of its
default functions such as calling and texting. However, Wi-Fi chips in all Apple
Watch models allow the smartwatch to have limited connectivity features away
from the phone anywhere a Wi-Fi network is available.
History:
Development:
While digital watches have been around for decades (some with abilities like
calculators and unit converters), only in the 2010s did tech companies begin
releasing watches with smartphone-like abilities. Rumours surrounded an
Apple-developed wearable device back as far as 2011, which conceptualized
the device as a variation of the iPod that would curve around the user's wrist
and feature Siri integration with a curved display. It is reported that Apple's
smartwatch project was "beyond the experimentation phase in its
development", which had a team of at least 100 designers working on the
project.
· Unveiling:
In April 2014, Apple CEO Tim Cook said that the company was planning to
launch new product categories that year, but did not reveal any specifics. On
September 9, 2014, during a press event where the iPhone 6 was also
presented, the new product was introduced by Tim Cook as "the next chapter
in Apple's story" with a video that focused on: its design, the various
combinations of bands and case styles that would be available to the
consumers. After the reveal video, the auditorium was filled with prolonged
applause and a standing ovation as Tim Cook reappeared onstage wearing an
Apple Watch. Tim Cook explained that Apple Watch was "a precise
timepiece, a new intimate way to communicate from your wrist, and a
comprehensive health and fitness device.
· Advertising:
In comparison to other Apple products and competing smartwatches,
marketing of Apple Watch focused more on advertising the device as a
fashion accessory; a 12-page advertising spread for Apple Watch in an issue
of Vogue focused primarily on the different combinations of body and band
styles available, and downplayed the technological aspects of it.
· Releasing:
Pre-orders for the Apple Watch began on April 10, 2015, with the official
release on April 24. Initially, the Apple Watch was not available at the Apple
Store. Customers could make appointments for demonstrations and fitting,
but the device was not in-stock for walk-in purchases and had to be reserved
and ordered online. By the end of September, Best Buy announced that it
would begin stocking Apple Watch at its retail stores. Apple Watch went on
sale in India on November 6, 2015. The device also launched in Chile, the
Philippines, Indonesia, and South Africa.
· Named:
The device was not branded as "iWatch" (which would put it in line with its
pre-existing product lines such as iPod, iPhone, and iPad) due to trademark
conflicts in certain territories. In the United States, the "iWatch" trademark is
owned by OMG Electronics – who was crowdfunding a device under the
same name, and is owned in the European Union by Irish firm Probendi. In
July 2015, Probendi sued Apple Inc. for trademark infringement, arguing that
through keyword advertising on the Google search engine, it caused
advertising for the Apple Watch to appear on search results pages when users
searched for the trademarked term "iWatch".
. Functions:
Notifications: For example, the newest Apple Watch includes a fall sensor. If
you fall while wearing the watch, the watch senses your subsequent
movement; if it doesn't detect any, it'll send a series of escalating
notifications. Fail to respond to the notification, and the watch will assume
you're injured and alert authorities on your behalf.
Apps: Beyond displaying notifications from your phone, an Apple Watch is
only as good as the apps it supports. For example, using Apple Watch with
a dedicated purpose, such as for hiking or diving, generally support the
apps they need to accomplish that purpose without the opportunity to add
other kinds of apps.
· Media management: For example, when you're listening to music on an
iPhone using Apple's Air Pods, you can use your Apple Watch to change
volume and tracks.
· Answer messages by voice: tap one button and get a “ping!” even if your
phone is on silent.
· Fitness tracking: provides a minor motivation to keep your physical activity
up. Especially if you are prone to do it well one day and forget to keep it
up another.
· GPS: a GPS for tracking your location or receiving location-specific alerts.
· Heart rate monitor: encourages exercise for 30 minutes per day, burn up a
set number of calories and to spend time standing up so you’re not sitting
down all the time.
· Good battery life: get you through the day, with normal use, with a bit of
juice still left to go. Battery use varies; the Apple Watch typically gets 18
hours of normal use on a single charge.
Design:
The Apple Watch is available in multiple variants, distinguished by different
combinations of casing and interchangeable bands.
· Mechanism: enable the straps to be interchangeable.
· Input: includes a "digital crown", which can be turned to scroll or zoom and
pressed to return to the home screen, and a touchscreen, which makes it
capable of distinguishing between a tap and a press.
· Side button: display recently used apps and access Apple Pay.
B. Software:
Apple Watch runs watchOS, whose interface is based around a home screen with
circular app icons. The OS can be navigated using the touchscreen or the crown
on the side of the watch.
· watchOS 1.0.1: featured performance improvements and support for
additional emoji and languages, released on May 29, 2015.
· watchOS 2.0: featured new features and more general improvements to
Apple Watch. Following the software update, some users experienced
issues with lag.
· watchOS 3.0: keep apps running in memory as well as receive background
updates and refreshed information. An updated Control Centre and new
reply options on Messages. Several new watch faces have also been
added, including Minnie Mouse, along with the ability to switch watch
faces from the lock screen simply by swiping.
· watchOS 3.1: released to the public on October 24, and near the end of
March, 2017. Both updates added minor improvements and bug fixes.
· watchOS 4.0: features a proactive Siri watch face, personalized activity
coaching, and an entirely redesigned music app. It also introduces
GymKit, a technology platform to connect workouts with cardio
equipment.
· watchOS 5.0: an instant watch-to-watch walkie-talkie mode, all-new
Podcasts app, raise-wrist-to-speak Siri, customizable Control Center, and
the ability to access notification center and control center from apps.
2. LITERATURE REVIEW
APPLE INC.
Apple Inc. is an American multinational technology company headquartered in
Cupertino, California. Apple, was founded on April 1, 1976 under the name
Apple Computer, Inc., and changed its name to Apple Inc in early 2007, by Steve
Jobs, Steve Wozniak, and Ronald Wayne.
In 2005, with an annual global sales of US $ 13.9 billion, 74 million iPhone
devices were sold in the fourth quarter of 2014 alone and there are more than
98,000 employees in many countries and products. are personal computers,
software, hardware, music devices and many other multimedia devices.
The truth behind the scenes is not that Apple has a large group of customers that
are too dedicated and passionate about their products, or the company as a whole.
The reality is far more simple and obvious: Apple simply has a large group of
very satisfied customers and that's the secret ingredient left out of nearly every
analysis.
Apple Product Growth And Valuatation.
Apple’s 1997 “Think Different” marketing campaign was one of its most
memorable ever. Billboards and banners featured huge black-and-white portraits
of performers, artists, scientists, and political leaders whose outsider ideas
eventually became mainstream. The implicit message was that Apple’s “insanely
great” products were for quirky rebels who would one day dominate the world.
The photo of Steve Jobs on the cover of his posthumous biography would have
fit right in.
The Apple of today is turning its back on that creative class. Apple no longer
designs for creators of digital media, who tend to be very demanding about
product quality. Instead, Apple builds for consumers—in both senses of the word:
people who spend their own money, rather than their companies’, and people
who consume digital media, as opposed to people who produce it. Focusing on
digital consumption has made Apple wildly profitable, but the company’s
products have trended downwards in quality, flexibility, and even reliability.
Its remarkable success lies in the company's ability to create truly innovative
products with vast customer appeal. Apple flouts the conventional wisdom of the
consumer electronics industry, which emphasizes low cost, "me-too" products,
and a continuously shortened product life. Instead, Apple has opted for constant
and discrete product innovation, resulting in fanatic consumer loyalty and a high
level of profitability.
The Bad Apple
So why does Apple treat its customers and workers by two different standards?
When it comes to customers, Apple is a bold innovator that leads the industry
into new directions and forces others to follow. However, when it comes to the
management of its supply chain and treatment of workers in the Chinese factories
that make its products, it hides behind the constraints of prevailing industry
practices. What is even more disconcerting is the fact that these practices are in
violation of not only local and national laws, but also of Apple's own voluntary
self-imposed code of conduct. It is important to note that this voluntary code of
conduct breaks no new ground. It is at best a modest attempt to ensure that
workers will be treated fairly and provided with a safe work environment.
Yet the violations continue, despite years of monitoring factories where Apple's
own audits show persistent non-compliance and despite these factories' repeated
broken promises to improve.
Value Culture: When it comes to customers, Apple applies the notion of value,
i.e., a pricing strategy that is driven by its focus on the value—real and perceived
—to its customers. The customer is willing to pay a price that is equal to the
product's perceived value to the customer. Hence, as long as the customers are
satisfied, Apple is under no obligation to reduce its prices.
Apple’s first step is usually to develop a product that the customer would want
then they move on to bringing the product to the customer. Apple has been able
to go above Microsoft because Microsoft opts to first earn money. Their main
focus is on competing with Apple and not giving their customers an experience
that would really satisfy them and leave them happy. Believe it or not; customer
experience plays a very important role in determining whether or not customers
will buy your product.
Simply put, Apple gives customers what they want and they do not take any time
to play games like many other companies do.
5. 4P MARKETING STRATEGY
Apple’s Products (Product Mix)
Apple is well-known for its collection of technological products and services
which are updated and outgrown everyday to meet customers’ demand. This
element of marketing strategy allows customers to purchase and make various
buying decision . The product mix of Apple include:
- Breadth:
Mac
iPod
iPhone
iPad
Apple TV
Mac OS X
iOS
iCloud
Keynote
Apple Watch
- Line:
iMac
MacBook/Pro/Air
iPad 2/3/Air/Mini
iPod/Classic/Shuffle/Nano/Touch
iPhone 3G/3Gs/4/4S/5/5S/5C/6/6s/6+/6s+/7/7s/7+/7s+/8/8+
iOS
OX X
iWork
Depth:
iOS 2.3/3.0/4/5/6/7/8/9/10/11
iPhone 8gB/16gB/32gB/64gB/128gB/256gB
iPod 8gB/16gB/32gB/64gB
iPad 8gB/16gB/32gB
Of all the 4Ps elements, Products plays an important role in defining the brand and
capturing the brand’s value. The business gradually expands its product mix, not
only focusing on updating and releasing new version of existing products but also
creating extra new product and service lines. At present, customers can purchase
other products and service belong to Mac, Watch or TV category.
As for the Apple Watch, the product line for this specific item include:
This category includes various of Apple Watch models with updated features
equipped on each products in order to replenish and vary customers’
decision on choosing what Apple watch product to purchase. Every
version of Apple watch contains equivalent features such as
communication, fitness, app usage and Miscellaneous yet possesses
different small details as to be recognizable. In diversifying its product
lines, the company has been successfully satisfies market demand, show
an improvement in revenues and profit, and indispensably spreads risk
in the technology business. In terms of risk, a more diverse product mix
lower the company’s dependence on just one or a few market segments.
This element of Apple’s marketing mix indicates that the brand
innovates new versions of one product, preferable iWatch to attract
more customers and improve its business stability.
After Apple’s product being manufactured and examined, they are widely
distributed within the US and all 24 countries where 506 its retail stores located,
including 272 in the United States and 234 elsewhere, since May 2001. This
quantity of distribution has not include certified local retail stores which
assembly increases the number of Apple’s retailers, such as The gioi Di dong,
Cellphones, etc. in Vietnam. Of all 506 Apple’s retail store, the number of stores
in China accounts for roughly 70%, which makes China the largest market of
Apple. As the company developing, Apple maintains its stable and rising
numbers of retailers all over the world yet rising number of customers and
buyers. This wide network of retailers generates most sales revenue for the
company.
·
Apple also acts as a an online retailer providing products on their website
www.apple.com. Furthermore, the business also grows out to other qualified
online platforms as Amazon, EBay, Shopee, Zalora, etc. have also been
authorized to distribute Apple’s goods. These virtual places are where customers
can access information about the company’s products and buy these products.
Customers who do not have access to one of the Apple’s distributor now share
equal opportunity with in-store buyers as they can purchase the identical product
without coming to an Apple store. This element of the marketing mix supports
McDonald’s corporate vision and mission statements, especially in serving more
customers around the world.
· Within a region, Apple stores and certified retailers are usually located in the
crowded, built-up area to draw the attention of various potential buyers,
especially those with higher income. Also, to generate customers’ eagerness
and create greater chances to be chosen, Apple stores and certified retailers
are often chosen to be surrounded by different “competitors” in the same
field, such as Samsung, Huawei, Oppo, Sony, etc.
McDonald’s Promotion (Promotional Mix)
In marketing, promotion is an important task to decide what tactics should be
used in order to communicate with potential customers yet boost brand
recognition and sales. By these tactics, Apple’s products have becoming one of
the most wanted brands:
Advertising: Apple has invested a large sum of money to promote its products,
particularly iWatch, through many advertising platforms such as television
advertisement, E-commerce advertising, print media (public billboards, panels,
posters, flyers), mobile advertisements in buses, trams, elevators, etc. By using
public appearance to make their product’s images widespread, many people are
impressed, recognized the product and supposed to take a look online or visit one
of the stores. Apple also exclusively hold exhibitions for every latest-launched
product for people to have a closer look, test and experience new features. By
that action, Apple creates trust and gains customers loyalty due to the
commitment of smooth-functioned product.
Direct marketing: Apple also uses technique “Word of mouth” on billboards,
YouTube, Twitter, Facebook, etc to promote iWatch due to the fact that “Word of
mouth” is an informal communication about the benefit of the and plays an
important role on satisfying customers. The sale staffs are one of the key factors
in the success of public relation and “Word of mouth”. This technique also
circulates on the internet and has the potential to be the most valuable asset to
boost Apple’s online sales. Occasionally, the company also uses direct marketing,
such as for corporate clientele, local governments, or community events and
parties.
Public relations: Nowadays, we can easily see a celebrity using iWatch or in a
show. This action is called Product placement, a way to promote from Apple’s
strategies. It will create a huge impact on customers’ opinion and behavior, make
them believe in the quality of iWatch and want to have the same one with their
idols, then boost Apple’s sales.
Promotions: Apple do not provide “sales off” frequently, however, there is still a
chance for customer to purchase a less expensive Apple’s product in particular
occasions within a year, for example Black Friday, Thanksgiving, Christmas, etc.
Beside these unseen tactics, Apple also has visible approaches in order to gain
customers’ attention. Apple’s packaging has always been considered as one of
most classy and professional designs, bringing customers the feeling of absolute
satisfaction after purchasing. The modern yet stabilized design at the same time
keeps the loyal customer and attract new customers.Apple’s store and certified
retailers always appear in Spacious spaces, vivid lights, products being arranged
purposefully also the factor helps Apple gaining its revenue.
McDonald’s Prices and Pricing Strategies
Apple is a premium electronic brand that does not attempt to contend with its
rivals' valuing. Apple utilizes value skimming on its items, though the underlying
cost of the items gets decreased after some time. All items are premium valued
which is functioning admirably for Apple, as they are moderate reasonable.
The item's life cycle influences the estimating of later items, as there is another
form/age of every item discharged each year. As those items age, they become
less famous, consequently the interest reduces, the costs diminish and the
refreshed variants discharged.
Following a couple of long periods of being discharged, the new items may
lessen their costs by $50-100, contingent upon how much the underlying cost
were, and on the dimension of interest for that specific item.
6. CONCLUSION
REFERENCE
Academia.edu, Arijit Kumar Saha, Marketing Strategy of Apple: Apple’s
Marketing Strategy, 6-7. Retrieved from
https://www.academia.edu/6382737/Marketing-Strategy-of-Apple
APPLE.COM
Apple Mapped: Countries with official Apple websites, stores, and retail stores
https://appleappraisal.wordpress.com/2010/02/23/apple-mapped/