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Step
DMAIC Overview
Objective Results
Define Define the scope and goal of the project Summation of the desired improvement
including how it is be quantified and how
the improvement is tied to the VOC

Measure Gathering data. Determination of the Refinement of the problem statement

Six Sigma Methodology

current state of the process uner and establishment of process baseline
investigation performance

Analyze Indentify vital inputs that drive variation Verify prime contributors to variation
in the process through statistical analysis.

Improve Develop measures to reduce variation Verify improvement steps are effective

Assess the process with the Comparison of before and after analysis
improvement and evaluate the to determine the closure of the gap
effectiveness
Assess the output based on planned
results.
Control Sustain gains through implementation of Accompanying work instructions and job
process contol measures aids created/modified

Identify best practices and lessons Training completed for work instructions
learned and deploy this knowledge on and job aids
other project

Deployment of systems to monitor,

check, and adjust process as needed

Document results of project, lessons

learned and recommendations

Overview of LEAN Six Sigma Overview of LEAN Six Sigma

DMAIC Steps DMAIC Most Common Tools
Define Measure Analyze Improve Control
Develop project 6. Define the current 11. Develop 14. Identify breakthrough 20. Measure results &
Define Measure Analyze
1.

2.
charter
Identify stakeholders 7.
process
Define detailed VOC
cause and effect
relationships
& select practical
approaches
manage change
21. Report scorecard
Improve Control
3. Perform initial VOC 8. Define the VOP and 12. Determine 15. Perform data & create • Project Charter • Process Map • Cause & Effect • Solution Design Matrix • Hypothesis Testing
and identify CTS current performance and cost/benefit process control •Stakeholder Analysis • Customer Needs Diagram • Recommendations • Design of
4. Select team and 9. Validate Measurement validate root analysis plan. •SIPOC Map (CTS’) • Why-Why • Improvement Plan Experiments
launch the project System causes 16. Design future state 22. Apply P-D-C-A •Process Map (high level) • Data collection plan Diagram • Action Plan • Basic Statistics
5. Create project plan 10. Define COPQ and 13. Develop 17. Establish process. •Communication Plan, • Quality Function • Histograms and • Cost/benefit Analysis • Graphical Analysis
Cost/Benefit process performance 23. Identify Resistance Deployment (QFD) Graphical Analysis • Cost of Poor Quality • Sampling
capability targets, project replication
•Project Plan • Pareto Chart • Correlation Analysis • Future State Process • Mistake Proofing
scorecard opportunities
•Responsibilities Matrix • VOP Matrix • Basic statistics Map • Standard Work
18. Gain approval to 24. Develop future
plans •Items for Resolutions • Gauge R&R • Sampling • Design of Experiments • FMEA
implement, then (IFR) • Cost of Poor Quality • Process Analysis • Dashboards • Control Plan
implement
•Ground Rules • Failure Mode and • Scorecards • Process Capability
19. Train and execute
Effects Analysis • Weighted Cause • DPPM / DPMO
• Gap Analysis and Effect Diagram •Statistical Process
• Hypothesis Tests Control (SPC)
• Summary of Problems • Standard work
3 4
• Waste Elimination and • Kaizen
Summary of Wastes • Dashboards

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Define Phase Measure Phase

• In the define phase, project goals are set and • In the measure phase
boundaries established. These are aligned – We pinpoint the location or source of problems by
with your organization’s: building a factual understanding of existing
– Business goals process conditions.
– Customer needs – We establish a baseline capability level
– The process that requires improvement

Analyze Phase Improve Phase

• In the measure phase, we produce a baseline • In this phase, we are ready to develop,
performance of the process.
• The baseline assessment makes it possible to pinpoint implement and evaluate solutions targeted at
the location or source of problems by building a factual your verified cause.
understanding of existing process conditions and
problems • The goal is to demonstrate with data that your
• In the analyze phase, we develop theories of root causes, solutions solve the problem and lead to an
confirm theories with data, and identify the root causes
of the problem. improvement.

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Control Phase
• In the improve phase, the solution was piloted
and plans made for full scale implementation.
• The control phase concentrates on insuring
the problem stays fixed. And the new
methods can be further improved over time