Appendix D (2)

AUN-QA PROGRAMME ASSESSMENT REPORT

AUN-QA Assessment No.: Date of Assessment:

nd
152 AUN-QA July 9 – 11, 2019

Name of Programme Assessed:

French Language and Literature

Name of University:

Universitas Gadjah Mada

Name of Faculty/School:

Cultural Sciences

Name of Management Representative/Designation: Email: sastraprancisfib@ugm.ac.id

Dr. Suryo Baskoro

Name of Assessors:
Le Quang Minh
Robert C. Roleda
Report Summary

This report is based on the information provided in the self-assessment report (SAR), evidences, site tour and interviews with
selected stakeholders including academic and support staff, students, alumni and employers. It should be read together with the
preliminary findings presented at the closing ceremony where the key strengths and areas for improvement were highlighted.

The AUN-QA assessment at programme level covers 11 criteria and each criterion is assessed based on a 7-point scale. The
summary of the assessment results is as follows:

Criteria Score
1. Expected Learning Outcomes 5
2. Programme Specification 4
3. Programme Structure and Content 5
4. Teaching and Learning Approach 5
5. Student Assessment 5
6. Academic Staff Quality 5
7. Support Staff Quality 5
8. Student Quality and Support 5
9. Facilities and Infrastructure 5
10. Quality Enhancement 4
11. Output 5
Overall Verdict: Better than adequate

Based on the assessment results, the Undergraduate Programme of French Language and Literature Programme fulfilled the AUN-
QA requirements. Overall the quality assurance implemented for the programme is “Better Than Adequate”.
 Criteria Strengths Areas for Improvement
1. Expected 1.1 The expected 12 ELOs reflect vision, mission of UGM and Verbs used in Programme ELOs (a, e and j) need to
Learning learning outcomes graduate profiles of the Faculty. They are also be measurable
Outcomes have been clearly aligned with the National Qualification Framework
formulated and (KKNI).
aligned with the
vision and mission
of the university [1,2]

1. Expected 1.2 The expected ELOs cover 6 generic and 6 specific domains ELO descriptions in different parts of the SAR need
Learning learning outcomes to be consistent
Outcomes cover both subject
specific and generic From interview, English is more commonly used than
(i.e. transferable) Spanish and Italian (modify ELO l). Alumni
learning outcomes suggested to increase mastery level of English (ELO
[3] k).

1. Expected 1.3 The expected ELOs formulated, using formal and informal Surveys, consulting, workshops to collect information
Learning learning outcomes methods of collection, reflected different for curriculum improvement need to be more
Outcomes clearly reflect the stakeholders’ needs; including employers, alumni, systematic and regular.
requirements of the students and academic staff.
stakeholders [4]

2. Programme 2.1 The information Programme specification is up-dated in 2018, Consider strengthen student and foreign academic
Specification in the programme available in various forms, including Website. staff exchange with francophone countries.
specification is
comprehensive and
up-to-date [1, 2]

2. Programme 2.2 The information Programme specification indicates objectives, Opportunity for study and practice internship, in
Specification in the course ELOs, job opportunities, academic staff country or abroad, especially ASEAN, and
specification is qualifications. opportunity of student exchange with other
comprehensive and universities in the region, especially Francophone
up-to-date [1, 2] countries, needs more attentions.
 Criteria Strengths Areas for Improvement
2. Programme 2.3 The programme Programme and course specifications Consider more efforts and more activities to make
Specification and course communicated to different stakeholders via programme known to employers, to high school
specifications are Website, brochures and attached emails. students in the region and to other universities in
communicated and ASEAN.
made available to
the stakeholders [1,
2]

3. Programme 3.1 The curriculum Syllabus shows constructive alignment among Consider improve curriculum map by indicating how
Structure and is designed based subject expected learning outcomes, teaching- each subject support different ELOs.
Content on constructive learning strategies and 8 different types of
alignment with the assessment.
expected learning
outcomes [1]

3. Programme 3.2 The contribution Programme provide subjects, activities and Consider re-design programme structure followed job
Structure and made by each conditions to prepare students to multi-cultural positions of graduates: hospitality, journalism,
Content course to achieve environment. teacher, interpreter, …
the expected
learning outcomes is
clear [2]

3. Programme 3.3 The curriculum Curriculum map shows integrated structure and Employers advised to emphasis more on soft skills,
Structure and is logically sequences of subjects. teamwork and problem-solving skill.
Content structured,
sequenced,
integrated and up-
to-date [3, 4, 5, 6]

4. Teaching and 4.1 The educational The Programme applies integrated approach, by Consider improve life-long learning ELOs and
Learning Approach philosophy is well which students are engaged in activities combine provide activities to achieve these ELOs
articulated and academic, socio-culture, and soft skills to develop
communicated to all competences
stakeholders [1] starting from the first year.
 Criteria Strengths Areas for Improvement
Teaching methods mainly focus on real-life
projects and teamwork in most of the assignment

4. Teaching and 4.2 Teaching and The Faculty provides a large variation of teaching From interviews, students, alumni and employers
Learning Approach learning activities and assessment methods, especially 6 methods to emphasised the need to provide more opportunities
are constructively help students achieve mastery level at the last 3 and more time for internship
aligned to the semesters
achievement of the
expected learning Student can start their research of their own
nd rd
outcomes [2, 3, 4] interests from the 2 - 3 year.

4. Teaching and 4.3 Teaching and ELOs emphasized on life-long learning Consider use European guidelines on life-long
Learning Approach learning activities learning to provide more activities, which help
enhance life-long students develop their life-long learning skills.
learning [5]

5. Student 5.1 The student CELO and syllabus show alignment between ELOs used for assessment should be consistent with
Assessment assessment is CELO, assessment methods and teaching-learning or/and support programme ELOs.
constructively strategy.
aligned to the
achievement of the
expected learning
outcomes [1, 2]

5. Student 5.2 The student Assessment methods show alignment to mastery Consider fill in all descriptors of all rubrics
Assessment assessments level of ELOs
including timelines,
methods, Rubrics have criteria and weight factors to explain
regulations, weight scores of assessments
distribution, rubrics
and grading are From interview, students satisfied with assessment
explicit and methods and timelines.
communicated to
students [4, 5]

5. Student 5.3 Methods Rubrics used as a standard to assess all student- Rubrics should be used for all learning activities,
Assessment including centered learning activities. including presentation, teamwork, internship, etc.
 Criteria Strengths Areas for Improvement
assessment rubrics
and marking
schemes are used
to ensure validity,
reliability and
fairness of student
assessment [6, 7]

5. Student 5.4 Feedback of Feedback of student assessment with analysis of Rubrics of internship and out-of-campus practicum
Assessment student assessment strengths and rooms for improvement provided to periods need to improve by indicating expected
is timely and helps students timely learning outcomes and methods of assessment
to improve learning
[3]

5. Student 5.5 Students have Appeal procedures explained to students at the Consider apply rubrics in appeal procedures.
Assessment ready access to beginning of semester and can be found in
appeal procedure [8] Website

6. Academic Staff 6.1 Academic staff Academic staff development plan shows their 11/14 of academic staff graduated from UGM,
Quality planning career and further study scheme, consider measures to avoid “in-breeding” effects.
(considering
succession,
promotion, re-
deployment,
termination, and
retirement) is carried
out to fulfil the needs
for education,
research and
service [1]

6. Academic Staff 6.2 Staff-to-student Staff-to-student ratios varies from 10-12 Provide more opportunity for academic staff
Quality ratio and workload exchange with other universities and provide time for
are measured and Academic staff workload is identified and planned them to work outside
monitored to based on number of students and strategies of the
improve the quality Faculty
of education,
 Criteria Strengths Areas for Improvement
research and
service [2]

6. Academic Staff 6.3 Recruitment and Recruitment and selection criteria of academic staff Consider criteria related with industry experience or
Quality selection criteria based on the National requirements, University from other universities
including ethics and criteria and Faculty needs.
academic freedom
for appointment,
deployment and
promotion are
determined and
communicated [4, 5,
6, 7]

6. Academic Staff 6.4 Competences of 8 academic staff were evaluated excellent and 4: Consider add competences of building network with
Quality academic staff are very good (from a total of 12 staff) industry and collaboration with other universities into
identified and academic staff evaluation
evaluated [3]

6. Academic Staff 6.5 Training and Academic staff regularly received trainings to Consider provide academic staff more opportunities
Quality developmental improve their teaching and research by French to exchange in ASEAN and other francophone
needs of academic Embassy regions
staff are identified
and activities are Academic staff participates in activities with
implemented to fulfil Professional associations; like French Language
them [8] Teachers Association

6. Academic Staff 6.6 Performance 8/12 academic staff are recognized as excellent Consider find more opportunities to research and
Quality management and 4/12 are very good for their performance publish articles related with foreign language
including rewards education in International Journals
and recognition is A system of rewards and recognition from the
implemented to University is in place
motivate and
support education,
research and
service [9]
 Criteria Strengths Areas for Improvement
6. Academic Staff 6.7 The types and Total number of publications are increased yearly Consider provide more support to academic staff to
Quality quantity of research increase publications in Scopus journals.
activities by Academic staff actively participates and presents
academic staff are papers in international conferences
established,
monitored and
benchmarked for
improvement [10]

7. Support Staff 7.1 Support staff A system for determining the required complement Since support staffs tend to stay in their position for a
Quality planning (at the of support staff to fulfill the needs for education, long time, the university may consider rotation of staff
library, laboratory, IT research, and service is well in place. across units to lessen the danger of complacency
facility and student and stagnation, and offer greater opportunities for
services) is carried propagation of best practices across units.
out to fulfil the needs
for education,
research and
service [1]

7. Support Staff 7.2 Recruitment and Recruitment and selection of support staff is The University may consider hiring of supplementary
Quality selection criteria for needs-based, and criteria are well laid-out in support staff or student assistants during peak
appointment, Chancellor’s Decrees. seasons to provide faster service.
deployment and
promotion are
determined and
communicated [2]
 Criteria Strengths Areas for Improvement

7. Support Staff 7.3 Competences of There is an annual performance evaluation of The University may consider putting in place an
Quality support staff are support staff. immediate satisfaction rating and feedback system
identified and for services rendered by support staff.
evaluated [3]

7. Support Staff 7.4 Training and There is regular training program conducted, and The University may look into the possibility of having
Quality developmental each staff attends at least two trainings each year. an exchange program for support staff, particularly
needs of support for those in international relations.
staff are identified The University provides scholarship grants for
and activities are support staff to pursue graduate studies.
implemented to fulfil
them [4]

7. Support Staff 7.5 Performance There is yearly evaluation and those who meet The University may consider giving annual awards
Quality management KPIs are given incentives. for best-performing support staff in each category, as
including rewards additional recognition for exemplary performance.
and recognition is
implemented to
motivate and
support education,
research and
service [5]

8.Student Quality 8.1 The student The University’s intake policy is based on the The University may consider including program-
and Support intake policy and capacity of the unit managing the academic specific criteria in its selection process so that there
admission criteria program. is better matching between aptitude and program
are defined, choice.
communicated, Admission criteria is well defined and students may
published, and up- be accepted through any of three examination
to-date [1] systems: SNMPTN, SBMPTN, UM-UGM.

8.Student Quality 8.2 The methods A good demand for the French program allows the The University may consider giving the departments
and Support and criteria for the University to be highly selective. In the past two some say in the selection of students.
selection of students years, only 1 out of 35 applicants are admitted to
are determined and the program.
 Criteria Strengths Areas for Improvement
evaluated [2]

8.Student Quality 8.3 There is an The French program has a good academic The department should study why a good number of
and Support adequate monitoring advising program in place, with one adviser taking students do not finish on time.
system for student care of 5 students.
progress, academic
performance, and
workload [3]

8.Student Quality 8.4 Academic There is opportunity for 5 students of the program The presence of more native speakers to help with
and Support advice, co-curricular each year to go on exchange programs, with the teaching-learning process would help improve
activities, student substantial support from the Faculty and the the student’s mastery of the French language.
competition, and University,
other student
support services are
available to improve
learning and
employability [4]

8.Student Quality 8.5 The physical, The University has excellent physical facilities, The University may consider making the campus
and Support social and support many student organizations and activities, greener through initiatives like the use of bicycles in
psychological and provides adequate support services, thus campus.
environment is promoting a positive student life experience.
conducive for .
education and
research as well as
personal well-being
[5]

9. Facilities and 9.1The teaching and The program is housed in a new building, and The University may consider providing more parking
Infrastructure learning facilities there is a program in place for the continuing spaces for its employees.
and equipment improvement of physical facilities.
(lecture halls,
classrooms, project
rooms, etc.) are
adequate and
updated to support
 Criteria Strengths Areas for Improvement
education and
research [1]

9. Facilities and 9.2 The library and The University has subscription to 45 online A university may consider the convening of a
Infrastructure its resources are databases, and continues to develop its digital university body or council for developing library
adequate and collection, allocating 80% of its budget for this. resources from a strategic standpoint, to complement
updated to support the present system of sourcing acquisition
education and New library acquisitions are based on recommendations from the units.
research [3, 4] recommendations from the department and faculty.

9. Facilities and 9.3 The laboratories Laboratories are adequate for the program.
Infrastructure and equipment are
adequate and
updated to support
education and
research [1, 2]

9. Facilities and 9.4 The IT facilities The IT and e-learning infrastructure are adequate. Wifi coverage can be widened so that it is accessible
Infrastructure including e-learning anywhere on campus.
infrastructure are
adequate and
updated to support
education and
research [1, 5, 6]

9. Facilities and 9.5 The standards The University’s move towards environmental Continue to develop a greener campus.
Infrastructure for environment, sustainability is exemplified by the new building of
health and safety; the Faculty of Cultural Sciences being solar
and access for powered.
people with special
needs are defined
and implemented [7]

10. Quality 10.1 Stakeholders’ The department holds regular meeting with its There may be a need to harmonize the designed
Enhancement needs and feedback alumni through annual homecoming and this program objectives that has a very academic
serve as input to serves as a good venue for getting feedback. orientation, with stakeholders’ expectations for more
curriculum design practical career skillsets.
 Criteria Strengths Areas for Improvement
and development [1]

10. Quality 10.2 The curriculum There is an established curriculum design process. The French program needs additional support from
Enhancement design and the quality assurance office to help frame and phrase
development their ELOs
process is
established and
subjected to
evaluation and
enhancement [2]
10. Quality 10.3 The teaching Regular feedback from students are obtained The review of teaching-learning process can be
Enhancement and learning through teaching evaluation. enhanced by the use of analytic rubrics.
processes and
student assessment
are continuously
reviewed and
evaluated to ensure
their relevance and
alignment [3]

10. Quality 10.4 Research Students are required to do thesis as a final output There is a need to reexamine the policy limiting
Enhancement output is used to for the program. academic staff from engaging in research on
enhance teaching teaching and learning for the French program.
and learning [4]

10. Quality 10.5 Quality of The University gathers feedbacks from graduating The University may consider putting in place an
Enhancement support services and students through exit survey. immediate satisfaction rating and feedback system
facilities (at the for services and facilities.
library, laboratory, IT
facility and student
services) is
subjected to
evaluation and
enhancement [5]

10. Quality 10.6 The There are regular meetings held with stakeholders. The department could invite a wider variety of
 Criteria Strengths Areas for Improvement
Enhancement stakeholder’s employers in its consultation meetings with
feedback stakeholder, to properly reflect the job prospects of
mechanisms are its graduates.
systematic and
subjected to
evaluation and .
enhancement [6]

11. Output 11.1 The pass rates The French program has good retention rate of The department should put cognizance to the higher
and dropout rates more than 84%. than usual dropout rate of batch 2017-2018.
are established,
monitored and
benchmarked for
improvement [1]

11. Output 11.2 The average Over the last three years, the average time to The department should study why significant number
time to graduate is graduate has improved from 5.0 years to 4.3 years. of students takes up to seven years to graduate, and
established, put in place measures to address this.
monitored and
benchmarked for
improvement [1]

11. Output 11.3 Employability of A variety of job opportunities are available to the Practical and soft skills needed for careers in
graduates is graduates, and majority of graduates find teaching, tourism, hospitality, journalism can be
established, employment within 3 months from graduation. incorporated in the French for specific purposes
monitored and courses, to better prepare students for careers in
benchmarked for these fields.
improvement [1]
Department may look into including internship for the
French program.

Graduates be encouraged to take DELF certification

to open more opportunities
 Criteria Strengths Areas for Improvement
11. Output 11.4 The types and Students are required to do thesis as a final output The types of research done by students can be
quantity of research for the program. aligned more with the expected learning outcomes.
activities by students
are established,
monitored and
benchmarked for
improvement [2]

11. Output 11.5 The satisfaction Students and alumni are highly satisfied with the Instead of making students take two other Latin
levels of program, and had fun learning French through languages apart from French, it may be more helpful
stakeholders are learner-centered activities. for students to focus more on French and English.
established,
monitored and Employers are happy with the quality and .
benchmarked for adaptability of the graduates.
improvement [3]