Key Performance Indicators

Performance
Serial KP1 Failure Event Deduction Percentage
Station Safety Assessment through self-reporting and monitoring by employer
1
1.1 Prevention of severe Accidents Accidents involving: 10 %
ITS equipment and software per occurrence
Fare System equipment and software
Station Operation
Bicycle Sharing System equipment and software
Due to:
Contractor’s fault
Malfunctioning of equipment
Causing:
Death of a passenger or other person (Severe Accident)
severe physical injury of a passenger or other person (Severe
Accident)
1.2 Prevention of severe Accidents Accidents involving: 5%
ITS equipment and software per occurrence
Fare System equipment and software
Station Operation
Bicycle Sharing System equipment and software
Due to:
Contractor’s fault
Malfunctioning of equipment
Causing:
Minor physical injury of a passenger or other person
Material Damage to employer assets (Material Accident)
1.3 Immediate Reporting of Emergency not reported to employer and the police within 15 (fifteen) 0.2 %
Emergencies minutes of its occurrence Per occurrence
1.4 Quick resolution of Security Security Equipment Defect (SED not resolved within the relevant 1% per 5% of SED not
Equipment failures Defect Resolution Period ) (As defined in paragraph 10.3.5) resolved timely
 SED = (No of SED not responded timely/Total number of SED reported
by TPC) X 100
1.5 Prevention of strikes Number of operating minutes in which the Contractor or its staff did 5 % per incident which
strike and shutdown system partially or fully continue for more than 20
minutes plus loss of
passenger revenue (if any)
1.6 Misbehavior Personnel does not adhere to code of conduct or misbehaves severely 0.3% per occurrence
with TPC staff or passengers
Fare System Services Assessment through automatic monthly reporting
2
Enforcement of validation Number of occurrences wherein a passenger is detected by Employer 0.1% per occurrence
2.7 in the paid area of a station or on a BRT vehicle without a validated
fare media
Failure to adhere to the cyber security requirements of section 9 of 1% per incident
2.11 Cyber Security this document
ITS Services Assessment through automatic monthly reporting by ITS and monitoring by the
3
Employer
UHF/VHF availability in Control Number of hours in a month in which the central UHF/VHF 0.5% per day per device
3.8 station and BRT vehicles communication systems is not functioning subject to maximum 0f 2%
Station Management
4
Services Assessment through self-reporting and monitoring by employer
Station operation hours Stations are not being open for the full duration of the daily 0.7% per station
4.2 operations
Toilet supervision Failure to ensure continuous supervision of the toilets on the stations, 0.5% per station per day
4.4 inclusive of cleaning the toilet and replenishing supplies (dirty toilets) of occurrence
Staff behavior Any conduct that brings the Employer or the BRT Services into 0.5% per occurrence
4.5 disputes
Maintenance and general Non-compliance with any aspect of the requirements of section 6 of 0.7% per occurrence
4.6 this schedule
Security and Surveillance, Non-compliance with any aspect of the requirements of section 4 0.5% per occurrence
4.7 Cleaning and Landscaping excluding Station Defects
Construction Safety Execute works without precautionary measures for 1% per occurrence
4.8 passengers/general public safety
Emergency response Any incident in which an emergency vehicle has not reached the 1% per occurrence
4.9 emergency area within 30 minutes from being notified
 Off-board inspection Failure to provide two shifts of 16 personnel for security and sales 0.5% per personnel per
4.10 services at busy stops during service operating hours shift
On-board security and Failure to provide (8) teams of two (2) personnel for on board security 0.5% per team per
4.11 inspection on on-corridor vehicles occurrence

Failure to ensure one male and one female on board of all vehicles 1% per vehicle delayed or
operating off-corridor to inspect all passengers, perform check-in and not operating due to lack
out validation and sales of single use tickets of conductors
Bicycle Sharing System Assessment through automatic monthly reporting by ITS and monitoring by the
5
Employer
KPI Monitoring Non-compliance with any aspect of the requirements 0.5% per occurrence
5.4
Reporting Assessment through monitoring by the Employer
6
Monthly operations report Monthly operations report, including all required constituent parts as 1% per day of delay
6.2 per Section VI – Schedule D – Reporting Requirements, not provided
for each business day specified submission date
Transparent Self-reporting Misrepresentative monthly operations report 2% per occurrence
6.3
Integrity Falsification of facts and information or breach of confidentiality of 2% per occurrence
6.4 information/documents
Dragnet clause Any act/instance that is non-conforming or a violation of Contract / 1% per occurrence
6.5 scope of services / Schedule of Requirements / Rules or Regulations of
TPC / Instructions given by the Employer, unless covered by another
KPI
Frequently occurred violations Occurrence per violation listed in the table below, unless covered by 0.2% per occurrence
6.6 another KPI
Note: This Liquidated Damages will be only applicable, if any other
Liquidated Damages is not applicable under the Agreement/Contract