Telco Solutions

Who we are
Gladstone, a member of the Asseco Group – Europe’s
5th largest IT/Software company - is a growing global
technology services company with offices in the
United States, and the EU (Cyprus & Poland HQ).

Our business is organized into the following key

vertical segments:
• Financial Markets
• Telecommunications
• Enterprise Applications

The Asseco Group has a presence in over 20

countries and employs nearly 9000 people. The group
concentrates on software and services and has a
market capitalization of over €1 Billion.
Telco Solutions
 Telco Markets Expertise

Telco solutions implementation and deployment since 1989

Warsaw University of Technology R & D center collaberation
Consulting, design and deployment of IT systems in the Telco domain
Products and competences:
• Billing systems
• Customer care
• Revenue assurance & fraud detection mechanism:
• Security and compliance system
(SIEM – Security Information & Event Management): ABDUL

Customers: TP S.A. (France Telecom), Netia S.A., Exatel S.A, Nask

 Value Added Services

 Low cost of entry Own Development

solutions according to
customer needs
 Ready to use Infrastructure
 Strong Customer orientation Secure data center
Own
 Ability to develop new features infrastructure Duplicated links
to all operators

 Flexible accounting model

 Revenue share Foreigners’
Many operators
 Constant fee phone
numbers

Continuously serving the largest media events for the ITI Group
- Big Brother, You Can Dance & Strictly Come Dancing
 VAS Services
• Campaign bulk SMS/MMS In a couple of minutes we can
• Complaint management handle more than a million
of sent SMS text messages.
• Voting, passwords and info services
• Content sales by SMS/MMS
– Premium Rate and Low Rate
– Mobile Originated and Mobile Terminated

• Video services
– Video IVR
(tvn24m - *7124 PL)
– MMS
 VAS Platform
• Tools for customer care
– Content configuration tool
– Predefined reports
– Flexible accounting model
– Complaints console

• Dedicated support during critical events (voting)

• Maintenance Center on line (365/24/7)

• References - Voting services

– Strictly Come Dancing
– Big Brother
– You Can Dance
 Loyalty Programs

• Modules
– Portal for customers
– Back-Office
– Accounting

• Easy integration

• Fast deployment

• Own infrastructure
 Security Support Platform
• Business processes support in the security domain
– Fraud Detection
– Revenue Assurance
– Governance, Risk & Compliance
– Employee and partners
supervision

• Tools and components set

– Multi sources events collection
– Events correlation
– Rule based alarm generation  Many sources
– Behavior modeling  Different formats
– Discovered incidents  Dedicated schedulesfor a
processing single source
– Analysis, Reporting ….  Significant data volume
 Security Support Platform
• Systems references FRED & ABDUL
– Netia S.A.
– Exatel S.A.
– TP S.A. (France Telecom)
– Sferia S.A.

• Advantages
– Loss minimalization
– Ability to match customer needs
– Many components
and configurations
– Central access to distributed data
– Operational efficiency growth in supported processes
– Efficiency, ergonomics, open interfaces

Every day of anomalies increased, is a day lost !

Software
 Billing & Revenue Assurance
• More than 20 years of experience with our own billing system for a
fixed line operator
– SERAT2 billing system serves one of the largest customer bases in
the entire Central European region

• Oracle BRM certified specialists

• Charging – delivery of missing functionalities and protocols
– Deep understanding of standards and protocols
• OSA/Parlay, Diameter (for our own VAS platform)
– Proven ability to implement new standards
• Real-Time charging module for one of the large CEE Telco operators
– Very experienced team of developers with a deep understanding of billing, rating
and especially charging issues

In only 72 hours, our solution rates 10 million subscribers,

600 million CDR’s and offers over 1000 different services
 Reporting and Data mining
• More than 120 consultants, architects and developers
• Wide range of technology certificates
• Abilities and competences
• Feasibility study and technology selection
• Business and system analysis (GAP analysis)
• Dimensional modeling
• ETL processes design and construction
• Information architecture design
• Functional Areas
– Central ETL tool
– Corporate Data Warehouse
– Data mining
– Targeting
– Churn analysis
 Reporting - References

• Unica Campaign Management System Deployment

for Orange

• Operational reporting for the Management Board

and Regulatory Authority

• End-To-End Data Warehouse deployment for one of the largest

Polish banks

• Data Warehouses and BI solutions for many other Polish banks

and other financial institutions
 Systems integration

• Capabilities Document Mgt

Market
– Analysis Call Analysis
– Process integration Center

– SOA deployment
– Partner integration SCM

ERP

Design, deployment, maintenance and

migration of the integration platform Trading e-Sales

in the Polish National Telco operator

(TPSA / France Telecom). Technical E-Procurement
systems
Portal
 CRM Solutions
– Sales support
– Commissioning
• Portals Self-Care/Customer Care
• Own components and partners
• Oracle Siebel CRM
• Microsoft Dynamics
• Custom Made Solutions
• Sales Support and CRM for fixed Telco Operator (B2B)
» Full support for Key Accounts (business market)
» Responsible for wholesale processes (BSA, LLU, WLR)
• Sales Support for mobile Telco Operator
» On The Spot Activation support
» Full Customer verification within one sales transaction

Thousands of concurrent sessions, millions of clients

 Value Added Services
• Value Added Services – service and solutions providers
• VAS independent service provider
– one of the biggest media groups in Poland
– mobile operators – acting as a gateway
between their SMSC, MMSC and VASP’s
• Own Video IVR solution, developed from scratch
• Hosting of an SMS/MMS MT service for one of Polish Telco operators
• Various Messaging Gateway software for Telco operators
• Delivered SMS/MMS MO/MT platform for one of the biggest Telco
operators in Poland; constantly enhancing it with new features including
JAIN SLEE
• Experienced team of developers with understanding of legacy and
modern protocols (SMPP, XMPP, etc.)
 Portals Proven ability to deliver maintenance
and implementation services for 3rd
– Delivering portals, self-cares, e-shops party products
and more
• Best of breed technologies
• IBM WebSphere
• Strong cooperation with IBM WebSphere
Commerce community
• Proven ability to provide IT services

• ATG – leading edge portal solutions

• Strong partnership with ATG community
• Certified and experienced business analysts and development team
• Proven ability to perform service transition of complex portal

• Custom-made solutions
Over 1 million sessions
• Content Management Systems per month 99,5% availability
• Oracle WebLogic, JBoss, Lifreay16 level achieved
 Portals

• E-Commerce Over 1 million sessions per

• Communities month

• Web 2.0
• Single Sign-On
• Content management

• Technologies
– ATG Commerce
– Oracle WebLogic, IBM WebSphere,
Jboss
– EMC Documentum and IBM FileNet
Gladstone belongs to the Asseco Group, Central Europe’s largest IT company servicing world
leading organizations.

The Asseco Group cooperates with the largest global corporations.

The most important clients of Asseco include companies which are members of such groups as:

Insurance
Banking sector Telecoms Utilities FMCG Industry
sector

• Allianz • Allianz • Deutsche Telecom • E.ON • Cadbury • Daimler

• Bank Pekao SA • Eureko • France Telecom • RWE • Heineken • Siemens
• BNP Paribas • Intesa • Henkel • Volkswagen
• Commerzbank • KBC • Kraft
• Deutsche Bank • Nestle
• DnBNord • Unilever
• Erste
• Fortis
• ING Bank
• Intesa
• KBC
• Raiffeisen The Asseco Group is an international federation of profitable companies
producing and providing IT solutions. Asseco Poland SA, the largest Polish IT
• Rabobank
company, is the leader of the Asseco Group development. In terms of
• Societe Generale capitalization, Asseco is one of the ten largest listed IT companies in Europe.
• Unicredit
 Daniel DelPercio
Vice President
Business Development

M +48 600 914 011

T +48 22 330 7596
F +48 22 330 7521

US, Canada, Asia

2780 S. Jones Blvd. #3404
Las Vegas, Nevada 89146
USA

Europe and the Middle East

Złoty Tarasy, Budynek Lumen
ul. Złota 59, 00-120 Warszawa
Poland

ddelpercio@gladstonellc.com

www.gladstonellc.com