MARIA VICTORIA PEREZ CASTILLO.

20801 Highland Knolls Katy Texas, 77450

Phone: (832) 443-0951
Perez_1699@hotmail.com

PROFESSIONAL PROFILE

Accomplished professional, action-oriented, results-focused and driven by new challenges and desire to
be successful in all endeavors. Extremely organized and detail oriented individual with four years of
experience in the areas of cashier, customer service, and business management for different businesses.
Strong leadership, managerial skills and multimedia computer background. Demonstrated ability to build
team consensus and to work effectively and collaboratively in multi-discipline environment. Outstanding
work ethics who offer proved talents in:
 Communication – Persuasive communicator with well-developed presentation and negotiation
skills. Able to develop productive relationships with colleagues, customers and staff at all levels.
 Management – Solid background in planning and executing plans. Hands-on management
experience with highly developed problem resolution skills and ability to provide excellent
customer satisfaction.
 Customer Service – Great interaction with customers, before and after a transaction. Adjust well
to customer’s personality and accommodates well to customer’s needs. Very friendly and
attentive, and enjoys spending her time helping customers out.

EXPERIENCE
CURRENT
American Eagle Outfitters, Houston, USA February 2018 - Present

Cashier and Sales Associate

 Lead Core Cashier during the weekdays and weekends.
 Worked on the floor as Sale Associate. Helped customers that walked in the store, and assisted
them in finding everything they were looking for.
 Greeted customers with a smile, made friendly conversation, and offered assistance to enhance
customer experience.
 As a Sale Associate, I assisted customers with trying on items as well as suggested accessories
as well as clothing to increase purchases.
 Listened closely to a customer’s need in order to recommend items accordingly.
 As a Cashier, I am in charge of selling credit cards and reward cards.
 I also turned returns into exchanges in order to make a profit.
 I was part of the renovating team back in August when the store changed from a clearance
location to a factory store.

Montanari Pasta Express, Houston, USA August 2016 - Present

Customer Service
 Made customers feel welcome and explain the service we provide.
 I am driven by the desire to maintain a clean and enjoyable environment.
 My role is to attend the customer when they walk in, prepare, and serve them whenever they are
ready to order.
 I am in charge of opening-closing the restaurant during the weekdays/weekends.
 I am one of the lead closers, making sure the restaurant is clean and well prepare for the next
day.
Sertinos Cafe, Houston, USA February 2016 - June 2016
Barista
 Provided help and aid to customers.
 My role was to attend the customer, refill food, clean, and open-close the restaurant.
 Guided a client when explaining the menu.
 Prepared food and coffee when the customer ordered, and made sure that they had a satisfactory
visit at the end.

Kroger, Houston, USA April 2015 - August 2015

Cashier
 Helped customers checkout and assisted them
 Used checkout system and money.

 Interacted with customers to create a welcoming environment.

ACADEMIC INFORMATION AND MEMBERSHIP

 University:
Currently attending the University of Houston. I plan to graduate with a degree on Human
Resources and Business Organization.

 High School:
Seven Lakes High School, Graduating Class of 2017

SKILLS
 Windows Office: Word, Excel & Power Point.
 Team Leader and Lead Cashier/ Sales Associate.
 Great Communication, leadership and business management skills.
 Excellent problem solver.
 Team work oriented.

LANGUAGES
 Speak English and Spanish.

OTHER ACCOMPLISHMENTS AND ACTIVITIES

 Passionate community services oriented. Helping children to develop self-esteem, curiosity,

imagination, physical skills, and speech, through games and exercises. Maintained daily open
communication with parents and arrange a classroom environment in accordance to program
goals at St John Vianney Catholic Church since 2010 to 2014.
 Different volunteering activities at Sunrise (senior care).