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During the early period of financial sector reforms, a number of expertise people who are highly
successful local entrepreneurs, they brought the idea of making a commercial bank with different
outlook. From their perspective, it was competence, and excellence delivery of service with
superior value products. The Prime Bank was incorporated its business on 17th April 1995. The
investors of prime bank Ltd are in the field of trade and commerce. Prime Bank is being
managed by a dedicated team who are highly expertise with long experience in banking. They
constantly target on satisfying customer needs. As the market is changing so is the bank and it
repositions itself in the changed market. Within very short period of time Prime Bank has already
made significant progress and proved its existence. The bank has achieved internationally
accepted CAMELS rating and also has been a top class bank in the country . The Bank offers all
kinds of Commercial Corporate and Personal Banking services following Banking Act and rules
and regulations imposed by our central bank. Their prime goal is to Diversify of products and
services which include from industry to agriculture, and real state. Prime Bank is always ahead
of more innovative and uses modern technology integration to provide better services. PBL has
145 branches and 3 Offshore Banking Units in Bangladesh. To full fill needs of customer Prime
Bank has developed unique insights, which focuses on Small and medium sized enterprise
(SME) or large corporate and has consistently demonstrated the ability to offer innovative
Core values
DELIVER
Prime Bank Limited wants to provide high standards facility for their clients
and shareholders. They are passionate to serve the financial needs of people,
companies and institution.
COMMITMENT PBL are fully committed to achieving success for their customers by
maintaining regulatory guidelines set by top management.
TRUST PBL have trust in their team and work together to deliver the full capabilities of
Bank to all of their constituents. They continuously thrive to be consistent in
providing best services to customers
SUCCEED PBL consider succeed only when our customers, communities are benefited.
They do business in a sustainable way.
VISION
To be the best Private Commercial Bank in Bangladesh they maintain strong liquidity by
attaining adequate level of capital, asset quality, sound management and profitability.
Mission
In order to build PBL build Prime Bank Limited into customer focused institution with good
corporate governance structure and constant improvement of their business policies, through
Boards of directors: They are the only authority to take decision about the affairs of the
bank. Currently Prime bank Ltd has 13 directors and all the directors have adequate
academic background and have vast experience in banking. Azam J Chowdhury is the
chairman of the bank. The board of directors holds meetings on a regular basis.
Policy Committee: The policy committee deals with matters related to the banks business
development, products and any sort of policy related to Prime Bank Limited. It seats after
Executive Committee: Executive committees are responsible for overseeing the daily
implementation of board policies and they make sure that the board is keeping good
by building an extensive network across the country and this network is called WAN (Wide Area
Network. Through this system client can able to do banking transaction with any Prime bank
branch very efficiently and without any interruption. Following transaction can be done through
Cash withdrawal.
Cash deposit.
Transfer of money.
Payment order.
SWIFT Service: The Prime Bank Limited has attained the membership of SWIFT (Society for
Worldwide Inter-bank Telecommunication) earlier than any other banks. This network is used by
financial institutions use to securely send information and instructions through a standardized
system of codes and provide first and accurate communication network. Some transaction done
Islamic Banking: With the fact that Islamic Banking industry is rapidly growing in Bangladesh
and has accomplished in excess of 20 percent yearly development. To obtain the true abilities of
Islamic banking in the year 2008, the bank has taken initiative to identify all of its Islamic
banking activities by introducing Islamic products and services of the Prime Bank. It is found
that the investment and deposits grew by 38% and 89% respectively in the year 2017. The
operating profit of Islamic Banking Branches grew by 45% during the Year.
SMS Banking: PBLSMS banking system provides customer notification about their financial
transaction each time they encounter any transaction of your Prime Bank Account. It is simple
way to tab about your account's daily or monthly balance. With Prime SMS banking service
customers don’t have to wait for statement to arrive through mail nor have or call up branches to
inquire about balance so once you become a member of SMS Banking you will have 24-hour
Retail Banking: The bank has an adequate risk diversification strategy. To expend the lending
activities in this sector they provide various loan schemes like Home Loan, Loan against Salary,
Marriage Loan, Car Loan, Hospitalization Loan, Education Loan, Doctors Loan, Travel Loan
SME Lending: PBL provide Small and Medium Enterprise loan that will ultimately increase the
small entrepreneur in the Bangladesh. They focused customer needs for funding and that’s why
the bank provide working capital loans to suppliers or dealers of large corporations or clusters of
small exporters of non-traditional items. In the recent year they have a SME loan outstanding is
Tk.437 million and the growth rate of PBL’s SME Lending was 41% in the last year.
Corporate Credit: PBL’s strategy is to provide comprehensive service to the clients of this
segment who are large and medium size corporate customers with expertise in trade finance and
related services. Besides trade finance bank are providing working capital finance, project
finance and arranging syndication for our corporate clients. Syndication and structured Finance
Unit of the Bank strengthened its footstep in the consortium financial market and arranged a
In the year of 2005, Prime Bank Ltd has launched VISA. Before that PBL started its credit card
operation in 1999 by introducing Master Card. Now PBL has become the first local Bank of the
country to achieve principal membership of both the worldwide-accepted plastic money network
i.e. Master Card and VISA. PBL has redesigned the credit card facility by providing the incentive
of “Free Life Insurance Coverage” for their valued cardholders to mitigate the financial risk.
Foreign Exchange Business: Over the years, foreign trade operations of the bank played a
pivotal role in the overall business development of the bank. The bank has established
relationship with as many as 110 new foreign correspondents abroad thereby raising the total
number of correspondents to 350. The total import & export business handled by the bank during
the year 2013 was TK 52,639 million and Tk 41,801 million. The growth rate was 46%. The
bank has also entered into remittance arrangements with several banks and exchange houses and
expects to handle increased volume of remittance business over the near future.
Products of Prime bank Prime Bank Limited offers various kinds of deposit products and loan
schemes. The bank also has highly qualified professional staff members who have the capability
to manage and meet all the requirements of the bank. Every account is assigned to an account
manager who personally takes care of it and is available for discussion and inquiries, whether
Loan Schemes:
Lease Finance
House Building Loan & Apartment Loan Scheme
Custodial Services for investors (both individual & institutional) investing in through Stock
exchange
Credit card
The Prime Bank LTD, Subid Bazar branch, Sylhet is comparatively a small branch and it consist
of some common department to execute General Banking activities. There are four general
banking departments. Gathering my experience and observation in those department, the banking
1. Account Opening
2. Remittance
3. Clearing
4. Cash
To create funding for the Bank Account opening is the first step and it created a relationship
between bank and the customers, but through opening an account it abide the Banker and
customer into contractual relationship. The selection of customer for opening an account is very
important for a Bank. Prime Bank Ltd offers the following accounts:
Savings Account
Current Accounts
PBL follows certain procedure for opening a general account, the steps are provided below -
Step1: Bank provides the account opening form to the prospective customer and takes necessary
information like: One copy National ID card for account holder and the nominee, 3 copy photos
of account holder and one copy photos for the nominee, one copy electricity bill Electricity bill.
Step 2: The officer takes necessary signature of the customer then officer fills up the form in
current account.
Step-4: The officer takes signature in the check requisition slip and send for issuing new check
Step5: The authorized officer scrutinizes the application form and forwards it to the operational
Step6: If the operational manager authorizes the account opening form and provides instruction
Step 9: The officer scan the account opening form and upload the information customer in their
gs Bank Account
The saving account is developed for small income people who want to save their income.
Therefore there are some restriction set during withdrawal the money, the software will also
restrict if there are frequent transaction happening with the saving account. Therefore there are
some restrictions of withdrawal in both amount and frequency. In order to open saving the
account the prospective customer must deposit amount of 1000tk. The saving account can be
opened individually and a nominee can be provided, the account can also be opened jointly. The
saving account offers interest rate of 6%. There are some document required needed in order to
open a saving account, such as: a copy of NID card, Photos of applicant and Nominee, a copy
For business customers Prime banks offer current deposit account, they have wide range of
customers for current deposit account such as Sole Proprietorship, Partnership Firms, Limited
Companies, Societies / Clubs / Associations / Local Bodies Banks. Current deposit account
facilitates a customer to deposit the money into the bank account without any restriction. There is
no limit for withdrawal of money from the account and can able to multiple transactions in a day.
For middle class people Prime Bank Limited offers deposit of fixed amount of money from their
saving and after certain amount of time customer can get a good sum of money with the interest
and principle amount. DPS can be opened in the name of individual or jointly and can customer
can choose the plan according to the plan DPS plan offered by the prime bank. Customer can
also break the Fixed deposit account any time before or after the maturity of the plan.
PBL offers Double deposit benefit scheme for people who want to make huge money, the DBDS
plan is quite attractive. The benefits provided under this scheme shall become double after 7
years. The minimum amount of deposit under this scheme is at least 10000tk and the deposit tk
become double after 7years and the Seven Years effective interest rate is 10.42 This plan is
helpful for meeting specific need like marriage, education etc.. In case of premature encashment
interest will be paid on Saving A/C Rate. Loan may be granted up to maximum 80% of the
deposited amount but minimum principle amount must be BDT 20,000.00.Loan processing fee
be realized BDT 50.00 only and usual stamp costs also be realized.
My first account: PBL is one of those bank which provides banking for premature people like
students. The scheme help students and parents with a small amount of savings after a certain
period, it also aims to make the habit of savings from an early age into students. Student aged
between 11 and 17 years, can open an account with their guardian, So MFA is a joint account
between the student and the guardian. The guardian can operate their child’s account with their
signature until their child reaches adult age. Some features of My First account are given below:
BDT 2000/- only can be withdrawal per month through Debit Card and Point of Sales
(POS). This limit may be increased up to BDT 5000/- on request of the Guardian
Remittance Section
Remittance is basically sending money from one place to another through telegraph. Prime banks
remittances are very easy and transaction cost is cheap. PBL facilitate its customers by means of
receiving money from one branch of the bank and making an easier arrangement for payment to
another branch within the country. There are three types of remittances offered by Prime Bank
are:
1) Pay Order
2) Demand Draft
3) Telegraphic Transfer
1) Pay Order
Payment order The payment order is a financial instrument issued by the bank on behalf of
customer stating an order to pay a specified amount to a specified person within the same city. So
it is a process of money transfer from payer to payee involving a certain clearing area through
banking channel. A customer can purchase different modes of payment Order such as
There are some procedure maintained in order to execute pay order issue. Firstly bank provided
the pay order application form to the prospective customer. Then customer filled up the form
and pays by cash or cheque. The officer who is in charge of clearing issues pay order by inputing
in the pay order block. This pay order block consist of three part, one part for bank and the other
After filling the form the customer pays the money in cash or by cheque.
The concerned officer then issues PO on its specific block. This block has three parts, one
for bank and other two for the customer. A/C Payee crossing is sealed on all pay orders
The officer then writes down the number of the PO block on the PO form.
At the end customer is provided with the two parts of the block after signing on the back
of the banks part.
As the PO issued by the bank is crossed one it is not paid over the counter. On the contrary the
amount is transferred to the payees‟ account. To transfer the amount the payee must duly stamp
the PO.
Demand Draft
This is an order to pay money, drawn by one office of a bank upon another office of the same
bank for a sum of money in any place, which is outside of the clearing house area of issuing
branch. It is a negotiable instrument. It can be crossed or not. For payment of DD bank checks
the „Test Code‟ first mentioned on the draft. If test code agrees, then the bank makes payment.
The issuing bank sends an advice about the DD to the paying branch, for further confirmation.
Demand Draft is an instrument containing an order by the issuing branch upon another branch
known as drawee branch, to pay a certain sum of money to the payee or to his/her order on
demand.
Customer fill up the form which includes the name of the drawer, name of the payee,
amount of money to be sent, exchange, name of the drawee branch, signature and address
of the drawer.
The customer may pay in cash or by transferring the amount from his/her account (if
any).
After the money is paid and the form is sealed and signed accordingly it is given to the
DD issuing desk.
DD block has two parts, one for bank and another for customer.
Bank‟s part contains issuing date, drawer‟s name, payee‟s name, sum of the money and
name of the drawee branch. Customer‟s part contains issuing date, name of the payee,
After furnishing all the required information entry of the DD is given in the DD issue
register and at same time bank issue a DD confirmation slip addressing the drawee
branch. This confirmation slip is entered into the DD advice issue register and a number
is put on the confirmation slip from the same register. Later on the bank mails this slip to
At least two officer sign the DD block and the amount is sealed on the DD with a special red seal
to protect it from material alteration. The number of DD is put on the DD form. Next the
customer signs on the back of the DD and is supplied with his/her part of DD.
When a DD is brought for payment, the branch check out the following matters:
The branch then checks out whether the confirmation slip has arrived or not
If the confirmation has not arrived, the DD is given entry in the Ex-advice register.
The issuing can issue instructions to the drawee bank to stop the payment of the DD issued by
them only on written request of the drawer and should inform the drawee bank immediately.
Once the drawee branch made the payment, no action can be taken against it.
In case of TT the issuing branch sends a telegraphic message to another branch to pay a certain
some of money to a named payee account. Test code is furnished on the TT message for the
protection of it. Generally for such kind of transfer, payee should have account with the paying
bank; otherwise it is very difficult for the paying bank to recognize the exact payee.
At customer‟s request branch transfers fund to another branch through telex and it is known as
the TT, in short. TT facility is available only in that branch having telex facility. The procedure
TT (Issue)
Customer fills up the TT form and pays the amount along with commission in cash or by
cheque.
The respected officer issues a cost memo after receiving the TT form with payment seal,
Next a TT confirmation slip is issued and its entry is given in the TT issues register.
A test number is also put on the face of the slip. Two authorized officer signs this slip.
Telex operator then transfers the message to the drawee branch mentioning the amount,
name of the payee, and name of the issuing branch, date and test number.
The main function of clearing section is to operate with safety and security of financial
transaction of financial instrument like DD (Demand Draft), PO (Pay order), check etc. on behalf
of the customers through Bangladesh Bank Clearing House, Outside Bank Clearing (OBC), Inter
Types of Clearing:
1) Outward Clearing
2) Inward Clearing.
Outward Clearing
When the Branches of our Bank receive cheques from its customers drawn on the other Banks
within the local clearing zone for collection through Clearing House, it is Outward Clearing. The
The clearing stamps are affixed on the instrument and it is endorsed with the checking of
in charge.
The particulars of the instruments and the vouchers are entered in the outward clearing
register.
The instruments with schedules received from branches and sent to the clearing house to
These sorts of things are submitted in the first houses or delivery house of Bangladesh
Bank.
Inward Clearing
When the checks of its customer are received for collection from other banks, the following
The collecting bank must check whether endorsement is done properly or not.
The amount both in words and figures in deposit slip should be same and also it should
be in conformity with the amount mentioned in words and figures in the checks.
Cash Section
Cash is the most liquid asset and it should be dealt very carefully. So this department is really
handed with intensive care. This department starts the day with cash in vault. All cash receipts
Cash section is a very sensitive organ of the branch and handle with extra care. I was not
authorized to deal in this section because of its sensitivity. But I was fortunate enough to know
the procedures of this section. Operation of this section begins at the start of the banking hour.
Cash officer beings his/her transaction with taking money from the vault, known as the opening
cash balance. Vault is kept in a much secured room. Keys to the room are kept under control of
cash officer and branch in charge. The amount of opening cash balance is entered into a register.
After whole day‟s transaction, the surplus money remains in the cash counter is put back in the
vault and known as the closing balance. Money is received and paid in this section.
Cash Receipt
When clients deposit cash in the bank, the bank officer on receipt of the cash and the pay in
Make sure that the amount in word and number in the deposit slip are same.
Write the domination of the currency at the back of the pay in slip or the credit voucher
At least, send the pay in slip/voucher to the deposit department or to the respective
department.
Carbon copy of the deposit slip must be handover to the client with proper seal and
signature.
Cash Payment
Cheques, demand drafts, pay orders, pay slips and debit cash vouchers etc. are received from
various departments for payment of cash to customers/payees. Prior payment of cash it is the
officer‟s duty to make sure that the cheque/or the instrument has been genuinely passed.
The date in the cheque is very crucial. Cheques are normally valid six months and predated
The apparent tenor of the cheque. Whether any figure, date or anything has been altered
in the cheque presented. If any, then the respective officer must check whether the client
is making his signature for alteration or not.
The specimen card signature and signature in the cheque should match.
In case, where a prior arrangement has been made with the bank, a client may overdraw
against a cheque.
The work environment in prime bank is very friendly and charming. The AVP and head of the
branch is MD Hanif, he is very extrovert and supportive, we intern also can communicate
directly with the branch manager without any hesitation. At the start of the internship I always
communicate with my supervisors learns work details and that’s why I easily learnt new things
easily. Each of the employee are very much supportive and they are much lenient, During my
internship I made few mistake they take very easily and they corrected manyy mistakes and
report about our problems and can also ask for suggestion. The employee are provided tea/coffee
whenever they want and can boos themselves during excess work load, thats the reason
employee became such efficient. During lunch time we intern seat with the employees and talk
about their lives, can refresh our mind. The bank arranges a picnic once in a year. The bank
provide two paid leave in every month, beside emplyess are also allowed sick leave in case of
their mental and physical illness. Our branch consist of multiculture employee, like there are
employees from different ethnicity and religion. Being in a multiculturalcal work environment
emplyee are communicative and respectful towards each other. The language spoken in our
branch is bangla, and most of the employee conmunicate with each other in local sylethy
labnuage. Sometimes employee has to speak in english when there is foreign client.
My experience and learning:
Internship is a program through which a fresh graduate have an idea about corporate world. It’s a
good opportunity to learn new things about corporate culture. Under this internship program I
have learnt many new things but one of the most important things I taught is to be punctual and
obedience. Without punctual and obedience one cannot survive in the corporate world. Secondly
multi tasking is one of the qualities I attained from my internship. In my branch most of the time
I had excess work load and my superiors provide multiple task at a time. Initially I begin to
irritate but then I observed how officers tackle such pressure. Then I start prioritize my work
activities, important works I do at first and least important work are done at last. Then slowly I
learnt to multi task and now I can do things at time. I was introvert and being shy all the time but
during my internship working with so much people I overcome my shyness and built good
communication skills. Seeking help from superior helped me to learn many new things and if
you cannot ask, you wont able to learn new things. In corporate life work stress is very common
and to overcome work stress self motivation is important and you have to believe in yourself and
in this way I can able do difficult task easily. This internship program helped me to built my
confidence level and I believe we can maximize our learning when we can push yourself at
endpoint. During my internship I gathered two types of learning: Practical learning and personal
learning
Practical learning:
Ms excel and MS word: These two software’s are used very frequently during my
internship and I gained expertise with these software. Excel software is used to
maintained customers information and it’s easy to find out particular customer by a
search option. Word software is used to provide specific report or provide certain