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INPUT TYPES
PROCESS STABILITY
APPLICATIONS STABILITY
OVERALL RESULT
BENEFITS
BENEFITS
PROCESS COMPLEXITY
INPUT DATA
Ease Of Implementation
Benefit/Suitability
SME Responsible:
Process Owner:
RPA Business Analyst:
Question
Charlie Lee
Satoshi Nakamoto
Nick Carver
Explanation
Digital: any data that can be stored on a machine [server, laptop, IOT devices]
Structured data: has a predictable format, exists in fixed fields (e.g. an xls cell or a field in a form)
and is easily detectable via search algorithms. Think about your structured data as: excels, tables
with fixed structure, databases where you can easily extract your information through a search
function.
Unstructured data: may have its own internal structure, but this is not highly predictable.
Examples: web logs, multimedia content, customer service interactions and social media data.
Optional field
E.g. If the process happens weekly please then we need to know the volume
that happens on average during a week.
Please quantify the average handling time in minutes e.g. if 4 hours then
insert 240
Structured data: has a predictable format, exists in fixed fields (e.g. an xls cell or
a field in a form) and is easily detectable via search algorithms. Think about
your structured data as: excels, tables with fixed structure, databases where
you can easily extract your information through a search function.
Examples: if your inputs consist of 5 excel files/or ERP reports then 100% of
your data is structured, whereas if your input consists of 4 excel files/ERP
reports and 1 e-mail text then 80% of your data is structured.
Answers Result Computation
0.6
10
Daily
960
5
10%
The process does not have N/A
peaks
10-15 steps 0.2
The process involves complex 0.7
decisions
5%
>= 80% 0
18,304
88%
59%
560
ELIMINATORY QUESTIONS
POSTPONEMENT QUESTIONS
SUITABILITY/BENEFIT QUESTIONS
EASE OF IMPLEMENTATION
LIMINATORY QUESTIONS
Type of Input
Possible Answers
Not digital and Unstructured
Non Digital and Structured
Digital and Unstructured
Digital and Structured
OSTPONEMENT QUESTIONS
Process Stability
Possible Answers
No change expected
Very Small Change
Some change
Medium Change
Significant Change
Applications Stability
Possible Answers
No change expected
Very Small Change
Some change
Medium Change
Significant Change
UITABILITY/BENEFIT QUESTIONS
Process Peaks
Possible Answers
Regular (e.g. month closing), lasting for several days or weeks in a row and increasing the
utilization of the team capacity by > 20%
Rare but predictable event (e.g. winter holidays/ yearly closing), lasting for the several days or
weeks in a row and increasing the utilization of the team capacity by > 20%
Rare event, hard to predict, of short duration
The process does not have peaks
ASE OF IMPLEMENTATION
Number of Applications
Possible Answers
1 application
2-3 applications
4-5 aplications
> 5 applications
Thin Client?
Possible Answers
Yes
No
OCR?
Possible Answers
Yes
No
Scoring
Low Feasibility
Digitize first
Feasible
Feasible
Scoring
0
0.2
0.4
0.8
Postpone
Scoring
0
0.2
0.4
0.8
Postpone
s
Scoring
These are control questions that are 260 1 FTE = 260 days
52
not scored. The frequency x AHT x 26
12
Volume/frequency will be used to
4
estimat the number of FTEs 1
Scoring
1
3
N/A
proxy 1
Scoring
0.1
0.2
0.4
0.6
1
Scoring
0.1
0.2
0.7
Scoring
0.1
0.3
0.6
1
Scoring
1.6
1
Scoring
1.2
1
ured
Scoring
0
0.4
0.7
1
Average Duration (in months)
Average Team Composition for Enablement
Low Effort Medium Effort High Effort
0.8 1 2
RPA Project Manager 0.1 0.15 0.2
RPA Change Manager 0.05 0.1 0.2
RPA Program Manager 0.05 0.05 0.1
RPA Business Analyst 0.2 0.4 0.6
RPA Infrastructure Engineer 0.1 0.2 0.3
RPA Solution Architect 0.2 0.4 0.6
RPA Developer 1 2 2.5
RPA Technical Support Manager 0.05 0.1 0.15
RPA Operations Support 0.05 0.1 0.15
TOTAL TEAM 1.44 3.5 9.6
230 560 1536
Macro Process Process Name Sub-Process Activity
Invoice to Invoice
Source to Pay Payment Processing
FEASIBILITY
DECISION TYPE INPUT TYPE
Are the decisions rule-based Score How do the majority of your Score
or subjective/strategic? data inputs look like?
How will your process change in How will your process change in
Score Score
the next 6 months? the next 6 months?
FEASIBILITY FEASIBILITY
SCORE PROCESS VOLUMETRY
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SUITABILITY
SS VOLUMETRY ERRORS
5 10 10%
PROCESS PEAKS
No 1 100%
INPUT DATA
SCANNED INPUT STRUCTURED DATA %
Is any of your digital input SCORE What % of your input data SCORE
scanned? is structured?
ESTIMATED BENEFIT
AUTOMATION
POTENTIAL Man Hours Freed Est. Error Reduction Est. AHT Reduction
Estimated Bandwidth
% Automation Freed expressed as Expressed as % Expressed as %
man hours/year
1 560
NTATION EFFORT
IMPLEMENTATION
% effort
42%