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Wealth Management Reporting

Typical Wealth Management Scenario


Multiple Data
Sources
Legacy Systems Support Team

Equity, Member of banker

HNI , Ultra HNI and Corporate Customers


Fixed income
Data Extraction support team works
and with one or more
Mutual funds bankers

Statements
Information
Derivatives
and
Alternative
investments
Operational Support
Loans &
works with one or more
Deposits
banker s to support client Relationship
reporting requirements
Data Processing

Banker

Information
Work

Reports
sheet
Owns relationship
with clients for all
Third Party System types of asset and
liability banking
CRM Investment Counselor products
Caters to investment
products for one or
Market more client in a
Intellige Banker’s relationship
nce portfolio

Solutions for Business Process, Customer Communication & Content Management


Are these your challenges ???

Solutions for Business Process, Customer Communication & Content Management


Personalized Report on Customer Demand

Issues Faced
This bulky report contains information Sure Sir !! 1. Consolidation of data
which is of little interest to me. I urgently Since this is a
need a consolidated report on
from various systems like
personalized report will
1. Realized Gain/Loss get this compiled and Deposits, Equity, Equity,
2. Exchange Traded Funds sent to you in 5 Working Fixed income , Mutual funds,
3. International Equity Days… Derivatives , Alternative
investments, Deposits ,
Insurance etc.
2. Errors in data consolidation
3. Data Quality issues
4. In time Data availability
5. Standard Reports are not
helping
6. Personalization involves a lot
of back office support
7. Multiple approvals required
8. Customer complains that
delays in report Impedes
investment decision

Solutions for Business Process, Customer Communication & Content Management


Mass Customization yet Compliant

Summary Report
( With Masked Data
Security
Comprehensive Portfolio
Personal Report Performance
Information) Report

Market
Investment
Movement
Performance
Report
Report
Customized Report
Precise with Customer
Report Specific Marketing

Holdings
Report in Native and
Language, Domestic Transactions
Currency , Color Report
Scheme etc
Detail Report
Personalization & Relationship
Localization Banker Sample Statement

Solutions for Business Process, Customer Communication & Content Management


Development Efforts in Personal Report Creation

Development
Issues Faced
Effort
1. High
Development
Personal Reports
Effort cost
( Personal Templates) Development Team Standard template 2. Inflexible
temple
modification
and
customization
process
3. High TAT with
custom report
generation
4. Major support
Operation/ from backend
Support Team : teams
Personal 5. High
Report/Template maintenance
creation Multiple Data Source cost.

Solutions for Business Process, Customer Communication & Content Management


Manual Report Creation
Multiple Data
Sources
Standard Reports Legacy Systems
( Pre Defined Templates )
Equity,
Fixed income
and
Mutual funds Issues Faced
Derivatives
and 1. Consolidation of
Alternative data from various
investments systems
2. Errors in data
Loans &
consolidation.
Deposits
3. Data Quality
Work issues
Operation/ sheet 4. SLA Violations for
Support Team : Data availability
Manual report Third Party System 5. High TAT for report
creation using
generation
standard template CRM

Market
Intellige
nce

Solutions for Business Process, Customer Communication & Content Management


Meeting Regulatory Compliance

Capital & Liquidity

Issues Faced
Definitions 1. Difficult to cope
with changing
regulatory
Disclaimer requirements based
on countries &
Risk Exposure states
2. Workarounds
getting complicated
Report Terms over time
3. Bespoke solution to
cater to Regulations
Mandatory
Disclosures

Solutions for Business Process, Customer Communication & Content Management


Huge Risk

Analyst Reports Issues Faced


Core Data Sources
1. Chances of missing
regulatory notes /
disclaimers
2. Spreadsheets can be
outdated
User Spreadsheets
3. Cut / Copy / Paste errors
4. Missing sections while
collating report
5. Manual calculations or
Market Analytics entry errors

Other Data Sources

Solutions for Business Process, Customer Communication & Content Management


Let’s combat your challenges together ..!!!

New Way of Working….

Solutions for Business Process, Customer Communication & Content Management


Redefining Reports

 Report to be viewed as an aggregation of components

 Component is a reusable logical grouping of data columns, computations, static text


and layout

 Example of components could be: Customer Profile, Relationship Summary, Portfolio


Return, Cash & Short Term Investments, Realized/Unrealized Gain etc.

 Dynamic data in these components gets automatically fetched and rendered based on:
 Customer ID

 Reporting Levels (Relationship or Group, Entity, Account )

 Date Range

 Country / Geography

 Currency

 Data display option (Tabular or Graphical: Charts, Graphs)

 Component level disclaimers

 Component level filters

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Solution Overview

Wealth Management Solution Assets &


Liabilities
can generates wide range of CRM
Various Data Sources
Wealth Management Reports for MQ

Ultra High Net worth Individuals


as per their individual
requirements and preferences.
Features Portfolio
Return
• Flexible Report Creation Engine
Base Report Create components
• Create/View/Regeneration Creation and add to Library Template Design
Customized Reports
• Custom Templates Storage and
Personalized Portfolio
Retrieval Reports Report
• Workflow Driven Collaboration
• Access to Heterogeneous 3rd Party System
(Client/Banker Portal) Report Generation
Databases.

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Data Consolidation
Legacy Systems Third Party System
Data
Sources
Equity, Fixed income Derivatives and Loans &
CRM Market Intelligence
and Mutual funds investments Deposits Worksheets

ETL – Extraction, Transformation and Loading

Data
Staging Base File Consolidation

Data
Reconciliation,
Quality check and
Pre Calculation/
Aggregation

A Base Report contains structured data


which is collected from various Base Report
applications and systems. Creation
This data is used for creating various Base File
decision-making and analytical reports.

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Component Design
Base Component Library
Report
Base File

Portfolio Return

Data Set Creation

Cash Flow

Portfolio Cash Flow Unrealized Gain Portfolio


Return Comparison
Component Creation
Unrealized Gain

Approver does a rigorous testing of the components using sample data for all possible
Portfolio
Approver permutations and combinations. Once approved these become part of certified Comparison
component gallery for quick report designing

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Template Design
Component Library
Formattin
g Gallery
Customer Type 1 Template
Template is approved and Library
Portfolio Report
Portfolio Report
sent to template library to
facilitate quick report
generation as per customer
preferences
Approved

Associated Group
Entitlement Group Wealth Report Summary Report
Summary Report

Portfolio Allocation
Portfolio Allocation

Disclaimer
Disclaimer: Jkmdkl ldkkdk dkdkksk kdkal sk alkkskdkka
This is a computer generated report.. kdkkal;amd kakdkkdka dkkd the hheen sooom
sjdodn.

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Report Creation
Template
Library Formatting Component Library
Customers
Wealth Report Gallery

OnOn
Demand Request
Demand : Frequently
Request asked Reports
: Custom Reports
Relationship Banker triggers report
Summary on
generation Report
real time basis
Customer request a
frequently requested report :
Portfolio Report

Portfolio Report Disclaimer:


This is a computer generated report.
This does not require any signature,.
Incase of any failure please contact
Customer Request
us on our Emergency number 1800 -
101-2302. Customized Report
Market Risk are subjected to
Relationship Banker
movement mo movements we don’t
take any responsibility

selects the predefined Relationship


report temple from the Banker
Relationship
library Banker selects
a blank template, drag n
drops the necessary approved
Summary Report report components.

Portfolio Allocation

Disclaimer .

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Personalization
Template
Library Formatting Component Library
Customers
Wealth Report Gallery

Scheduled Report Generation

Portfolio Report
Relationship Banker can
schedule reports for
different customer based
Relationship on the report preferences
Banker and delivery mode

Summary Report
Based on the schedule
different reports are
Portfolio Allocation
generated and
dispatched to respective
Disclaimer:
This is a computer generated report. customers

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

Unified and Comprehensive Reporting from many


sources

Scheduled and On-Demand Reports

Personalized Information and Layout

Attractive Layouts

Individual Dashboards

Consistent Branding

Enforced Review

Automatic audit and archival

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

EASE of DESIGN

Drag and Drop placement


Resizing of component
Right based access of template

Multiple Layer Support


Style Gallery
Template Gallery
Master template creation with
header, footer, logo etc.

Graph
Barcode
Dynamic Image URL

Placeholders for Database Field.


System Fields
MS Word Authoring support

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

EASE of DESIGN

RIGHTS MANAGEMENT

Management rights according to


various roles :
Design Approval
Generation Approval
Distribution Approval

Sampling and Auditing


Sequential Sampling
Random Sampling
Searching

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

EASE of DESIGN

RIGHTS MANAGEMENT

TA R G E T E D P R O M O T I O N

Business Rule determined Promotional


Message
Conditional Annexure for Cross Selling

Hyperlink on Image
Capture Customer Interest through Dynamic Business Rule –
Hyperlink
If ( CustomerType = ‘Gold’)

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

EASE of DESIGN

RIGHTS MANAGEMENT

TA R G E T E D P R O M O T I O N

SECURITY

Password Protected PDF


Digital Signature in PDF Statements

https:// enabled portal


SSO and LDAP Authentication Support

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

EASE of DESIGN

RIGHTS MANAGEMENT

TA R G E T E D P R O M O T I O N

SECURITY
DELIVERY

Multi format resultant files PDF, AFP, HTML,


DHTML with sorting and drill down functionality.

Assured delivery of the objects in Printed or


electronic form

Acknowledgement workflow to ensure delivery

Track Undelivered statements : Track Undelivered


Statements , Integration with barcode reader.

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

EASE of DESIGN

RIGHTS MANAGEMENT

TA R G E T E D P R O M O T I O N

SECURITY
DELIVERY

I N T E G R AT I O N
WEB SERVICES
Centralized and unified reporting solution
Provision of generic framework to dynamically MIDDLE WARE
incorporate existing services, WSDL etc
Extensive use of XML using SOA for dynamic
generation of components/reports.

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

EASE of DESIGN

RIGHTS MANAGEMENT

TA R G E T E D P R O M O T I O N

SECURITY
DELIVERY

I N T E G R AT I O N

A R C H I VA L AND R E T R I E VA L

Archival Fast Search


In Built Secured Content Index based Search
Repository Search on Content/field
Adapter for DMS Volume Independent Search on
same filters

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting- Key Highlights
CONTEMPORARYREPORTING

EASE of DESIGN

RIGHTS MANAGEMENT

TA R G E T E D P R O M O T I O N

SECURITY
DELIVERY

I N T E G R AT I O N

A R C H I VA L AND R E T R I E VA L

MOBILITY

Any-time Any-where Reporting

Report Generation to work on iOS, Windows and Android platform to support


“Any-time Any-where” reports.

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting – Lets Talk Numbers

Faster TAT in Report Generation


Pre WMR
Report Generation TAT : 2-5 Day
implementation
Post WMR
Report Generation TAT: 15-20 Min
implementation

100 % SLA Adherence

Pre WMR
SLA Adherence : 60 %
implementation
Post WMR
SLA Adherence : 100%
implementation

Quality: Right First Time – 100%

Pre WMR
Right First Time: 70 %
implementation
Post WMR
Right First Time : 100%
implementation

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting – Intangible Benefits
Quick & Easy Template Designing & Maintenance
 Drag & Drop based Template Designing
 Web based designer to design reports using published components
 Quick response to change in template designs
 Predefined Template, Font and Style Gallery

Component Design & Reusability


 Reusable Component Designer based on parameters from various
data Sources
 Workflow based approvals for the designed components
 Necessary validations and auditing of the component design process

Personalized & Multilingual Report Generation


 Reports could be made available in different languages based on
Customer Preferences, Demographics, Country or Community etc.
 Customized Reports for individual customers

Solutions for Business Process, Customer Communication & Content Management


Wealth Management Reporting – Intangible Benefits
Relationship
Empowering the Relationship Bankers Banker
 Able to service customer’s on demand requests with minimal
TAT
 Highly personalized error free reports
 RM’s are empowered to schedule reports on varied frequencies
– Daily, Weekly, fortnightly

Custom reports for Different Customers

Solutions for Business Process, Customer Communication & Content Management


Thank You

Solutions for Business Process, Customer Communication


30 & Content Management

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