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Matthew Jacobs

Dr. Arini

ENG-102

12/3/2019

Dear CCC ITS administration,

I am an ideal fit as your client services technician. I have extensive knowledge in both

computer software and hardware. I grew up around computers and troubleshooting them

comes naturally to me. I believe my skills would be invaluable to your team.

I spent a summer working for Bonanza Educational as their robotics director. My time at

Bonanza taught me a lot about software and MAC operating systems. As the robotics director I

took the initiative to write an extensive lesson plan for coding the robots and teaching the

students how to learn the code themselves.

I left my position at Bonanza to go to school in Flagstaff. My GPA is a 4.0 and I am working

towards my compTIA A+ certification. I am both a English and Computer Science major. My

goal is to go to school to become a cyber security specialist. I believe your department is the

perfect work opportunity to reaching my future goals.

I am passionate about technology and I know that I would be a perfect fit for this job. Thank

you for your time and consideration.

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Position Summary

Provides advanced technical support to both the Administrative and Academic Computing areas

on computer hardware, software, peripheral equipment, and multimedia for all sites in the

college district. Provides training on college software applications, hardware, and distance

learning applications for college employees and students on a routine basis. This is a full-time,

12 month, benefit eligible position. Evening and weekend hours and some travel will be

required.

Coconino Community College/CCC2NAU program is an equal opportunity employer/program.

Auxiliary aids and services are available upon request to individuals with disabilities.

Deaf/Hard of Hearing Dial 711 for relay services and connect to 928-226-4320.

Essential Duties and Responsibilities

Identifies, diagnoses, and resolves basic issues associated with desktop computing, desktop

application support, printers, network, and other ITS services.

Provides one-on-one support over the phone and online and in person for ITS related

applications and systems.

Documents & updates installation, configuration, deployment & maintenance procedures.

Develops and maintains self-service knowledge base articles and FAQ's

Performs installation, maintenance and troubleshooting operations on both PC and Mac

platforms. Includes using standard techniques for installation, troubleshooting and maintenance

of supported platforms and peripheral systems, (keyboards, mice, monitors, printers etc.)

Assists the desktop services staff members in testing network applications and setting up imaged

computers.
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Assists ITS Department with assembling, disassembling and maintenance of audio/visual

equipment for college events, classrooms and meeting rooms.

Performs other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of microcomputer (PC) principles, operations and maintenance. Knowledge of

current Windows and Mac operating systems as well as Chrome, Android and IOS operating

systems. Knowledge of standard office automation software, such as Microsoft Office. Skill in

maintaining both PCs and Mac. Skill in effective business and interpersonal communication.

Skill in end-user support. Ability to work in a multicultural environment and supports diversity,

and to work with people from a variety of backgrounds.

Minimum Qualifications

Associate's degree in Computer Science, Computer Information Systems or a related field, and

one year of directly related experience; or three years of related work experience; or any

equivalent combination of education and experience sufficient to successfully perform the

essential duties of the job and/or as approved by the Human Resources department.

Preferred:

General knowledge of Help Desk ticketing system.

CompTIA A+ or similar Computer Troubleshooting Certification.

Ability to work on multiple priority tasks of varying difficulty and length.

Basic/Advanced technical troubleshooting techniques

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Works Cited

“Client Services Technician.” Coconino.edu, Coconino Community College,

https://www.coconino.edu/employment-opportunities.

“Information Security Officer.” City of Flagstaff,

https://www.linkedin.com/jobs/view/information-security-officer-at-city-of-flagstaff-

1631609760/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_

medium=organic.