Survey-Questionnaire

Please answer all questions below, you are not required to give your personal details, as
we do not need it.
All questions provided are made for customers of the Flip Flop Bakery

*Required

1.
What services do you think is more important to you as a customer? *
You may have more than one choice
Tick all that apply.

Delivery services
Ordering services
Membership system

2.
Question: What types of products would you like to see sold more? *
Tick all that apply.

Donuts
Breads (Buns)
Cakes
Pastry

3.
Do you prefer freshly baked products or pre-packed products? *
(Sandwich, Donuts, etc.)
Mark only one oval.

Freshly Baked
Pre-packed

4.
Is the packaging important to you? *
(How the food is packed before being delivered to the customers)
Mark only one oval.

Yes
No
 5.
In a scale of 1 to 5, with 5 being completely agree, how much do you agree with
the bakery’s opening hours? *
Opening hours - (8 a.m. – 10.30 p.m.)
Mark only one oval.

1 2 3 4 5

Completely Agree, it
Completely
does not bother me
Disagree, it should
that it is closed after
be opened 24/7
night

6.
Do you think that Flip Flop Bakery’s front house (Check-out counter) is efficient
enough? *
Mark only one oval.

I think very efficient

I think it is quite efficient but could use some improvement
I think it is not efficient and needs immediate improvement

7.
How much improvement would you like to see on the bakery's current
services? *
Mark only one oval per row.

A lot Not alot needed Non needed

Delivery Services
Ordering services
Food Quality

8.
Please rate our current service based on the following *
5 being Excellent
Mark only one oval.

1 2 3 4 5

Poor Excellent

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