HO TONG, Thien San

+84 84 267 9808

Hanoi, Vietnam
Thiensan31@gmail.com

PROFILE

● 5+ years of work experience in facility management

● 2+ years of work experience in construction and energy efficiency project management
● Skills: Management, communication, interpersonal relationships, ease of learning, positive
attitude, building engineering
● Language:
o Professional: English, French
o Basic: Vietnamese
● Software: MS Office, MS Project, AutoCAD, Visual Basic for Applications (VBA), SAP

PROFESSIONAL MEMBERSHIPS AND QUALIFICATIONS

● Project Manager Professional (PMP), Project Management Institute – Credential ID 2596255

● Professional Engineer (P.Eng.), Ordre des Ingénieurs du Québec – Credential ID 5069463

WORK EXPERIENCE

Construction Project Development advisor 2019/07 – today

World University Service of Canada (Hanoi, Vietnam)
Volunteering assignment at the Bac Thang Long Economic Technical College to provide suggestions, tools
and processes for the design, construction and maintenance of the college expansions.
 Accompany and oversee the project team for the planning and execution phase of the college
construction development
 Develop construction projects proposals and design drawings
 Provide construction projects management tools and processes to the facilities management team
 Develop and implement facility management program

Transition Manager – P3 2018/05 – 2019/06

Engie Services (Toronto, Canada)
Responsible for managing and integrating all required activities for operation and maintenance services
readiness of the new Etobicoke General Hospital.
● Manage the transition from Construction to Operation & Maintenance.
● Communication and Stakeholders management for a 30-year service contract with government
entity (Public-Private Partnership)
● Manage cost, schedule and risks during the transition
● Manage a team of 8 members (engineers and FM team) and other department within the company
● Implement operations manuals, policies and procedures (Plant services, HR mgt., Communication
mgt., Environmental mgt., Help Desk Services, Health and Safety, Utilities mgt., etc.)

Project Manager 2017/09 – 2018-05

Engie Services (Montreal, Canada)
Management of construction, energy efficiency and asset management projects, including without
limitations: project initiation and development, stakeholders, estimation, procurement, design, construction,
costs, schedule, quality, risks and other related activities.
● Responsible of 10+ projects/year with total revenue of 5,000,000$/year
● Develop and continuous improvement of project methodologies, processes and documentation
● Communication management with multiple clients and contractors
Assistant Facility Manager – P3 2015/05 – 2017/09
Honeywell – University of Montreal Health Center, Research Center
30-year Public-Private Partnership Contract
● Monitor and control operations performance in compliance with the Project Agreement
● Develop/maintain deliverables such as monthly reports, annual reports, audits
● Oversee and coordinate maintenance/repair work assignments performed by technicians and
contractors
● Develop and implement operational policies and procedures
● Client relation management
● Team management
● Work with the Facility Manager to meet annual financial performance targets and review operating
programs and budgets to maximize efficiencies

Project Manager – Facilities 2016/06 – 2017/09

Honeywell (Montreal, Canada)
Management of construction, fit-ups and asset management projects, including without limitations: project
initiation and development, stakeholders, estimation, procurement, design, construction, costs, schedule,
quality, risks and other related activities.
● Responsible of 15+ projects/year with total revenue of 3,000,000$
● Construction and renovation projects in sterile environment (labs, pharmacies, chirurgical rooms)
● Estimate Operating expenses (OPEX) and Capital expenditures (CAPEX) over 30 years

LEED analyst and Preventive Maintenance planner 2013/05 – 2015/06

Honeywell – University of Montreal Health Center, Research Center
● Obtained LEED Canada EB:O&M – Silver by implementing sustainable operations and
maintenance practices to meet the requirements of the certification
● Established a preventive maintenance plan focused on improving equipment and building reliability
● Developed cost and time estimates of planned maintenance work

EDUCATION

Bachelor of Engineering (B.Eng) – Civil Engineering 2011-2015

École de Technologie Supérieure, University of Quebec in Montreal
Montreal, QC, Canada

Student Exchange – Civil Engineering fall 2013

University of Connecticut (UConn)
Storrs, CT, USA