Aion ™ Game Manual

Contents
Installation
• System Requirements 3
• Installing the Game 3
• Creating Your Account 3

Getting Started
• Character Creation 5
• Interface 7
• Basic Movement 9
• Combat 10
• Quests 11

The World of Aion

• The Asmodians 12
• The Elyos 14
• The Balaur 16

Customer Support 17
Credits 18
Limited warranty 32

© 2009 NCsoft Europe Ltd. All rights reserved. NCsoft, the interlocking NC logo, Aion and all associated
logos and designs are trademarks or registered trademarks of NCsoft Corporation. All other trademarks or
registered trademarks are property of their respective owners
 Photosensitive Seizures
Installation
SEIZURE WARNING – Please Read Prior to Playing System Requirements
A very small percentage of individuals may experience seizures when
exposed to certain light patterns, flashing lights, or flashing images. Children Minimum Specifications Recommended Specifications
and teenagers are more susceptible to seizure than adults, but even those Microsoft Windows XP SP2 Microsoft Windows XP SP2 / Vista
with no history of seizure or epilepsy could experience them while playing or 2.8GHz CPU or equivalent Dual Core CPU 2.0GHz or equivalent
watching video games.
1GB RAM 2GB RAM
Symptoms of seizures include: lightheadedness, altered vision, jerking or ATI x700 or NVIDIA 5900 Ultra ATI x800 or NVIDIA 6800
shaking of the extremities, loss of awareness, confusion, twitching, or full with 128MB RAM or higher with 256MB RAM or higher
convulsions. Convulsions can lead to other injuries by causing an individual 15GB hard disk space 15GB hard disk space
to fall off of a chair and/or strike objects nearby. DVD-ROM drive DVD-ROM drive
Direct X 9.0c (6/2008 update) Direct X 9.0c (6/2008 update)
If you or anyone in your family has an epileptic condition or history of
16-bit sound card 16-bit sound card
seizures, consult your physician prior to playing this game – you could have
an undiagnosed condition. If you experience any of the aforementioned Broadband Internet connection Broadband Internet connection
symptoms of a seizure while playing, STOP PLAYING AND CONSULT YOUR
DOCTOR IMMEDIATELY. Parents should ensure their children are not
experiencing symptoms. Installing the Game
Insert Disc One into your DVD drive or double-click the downloaded
In order to reduce the risk of photosensitive epileptic seizures, you should installation file. Follow all instructions in the setup wizard. As part of
play NCsoft Europe games in a well-lit room while you are alert and awake. installation, the NCsoft Launcher is also installed. It is required to run Aion.
Avoid poorly lit rooms and playing when fatigued.

Creating Your Account

To play NCsoft games or make purchases from the NCsoft store, you must
first create an NCsoft Master Account. Visit www.aiononline.com/account
to get started. If you need additional help, visit www.aiononline.com/help

2 3
 Create an NCsoft Account
1. Go to www.aiononline.com/account and click the Create Account button to
register for a new NCsoft Master Account.
2. Follow the remaining on-screen instructions to choose your NCsoft
account name and password. Make sure that you enter valid and correct
information, and that you remember your NCsoft Master Account details,
as this account will be used to manage your payment information. (If
you already have an NCsoft Master Account, you do not need to create
another one. Use the one you already have.)
Now, you must create an Aion game account on your NCsoft Master
Account to log in to the game.
Create an Aion Game Account
1. Log In: Visit www.aiononline.com/account and log in to your NCsoft
Master Account.
2. Use Your Serial Code: In the NCsoft Account Management page, click
Use a Serial Code. Enter your Aion serial code in the space provided,
click Continue, and follow the remaining on screen instructions.
3. Select Payment: Choose your preferred payment method to activate your
game account. You need a valid credit card, debit card, PayPal® account,
or a prepaid game time card. Other options may also be available. These
options, and details of each payment method, will be listed when you
select the payment method.
4. Account Activation Notification: You will receive an e-mail once your
game account activation is processed.
Important: Save the “Game Account Activated!” e-mail sent to you after the
initial activation of your game account.
This account activation e-mail contains a very important piece of
information used to verify account ownership. You may need it to get help
with your account later. This information is provided only in the e-mail sent
after the original activation of your game account. It cannot be resent.
Log In to the Game: After you receive the “Game Account Activated!”
e-mail, you are ready to log in to the game and begin playing.
4 5
Getting Started
1. Double-click the Aion icon on your desktop or click the icon in your
computer’s Start menu to open the NCsoft Launcher.
2. Click Aion in the list to the left in the launcher and choose Play Now to
launch the game. A download may be required to update your game to
the latest version.
Character Creation
Log In: Enter your game account name and password to log in to Aion.
Once you have accepted the User Agreement, select a server to get started
making your first character.
Character Selection Screen: Each server has eight character slots
available. Click the Create button at the bottom of the screen to begin.
Choose Your Side: You first choose your side in the ongoing war of Atreia by
selecting your race: Elyos or Asmodian. Click Next.
Select a Starting Class: Choose from one of four classes when creating your
character: Warrior, Scout, Mage or Priest. As your character progresses,
you will be able to further refine your character’s class and skills.
Warriors specialise in close combat, utilising their great
physical strength and prowess. They have a wide range of
dazzling battle skills other classes cannot perform. Warriors
are relatively easy to play.
Scouts provide the best variety of play styles among the
basic classes. They benefit from great agility and can make
speedy attacks, though how well they perform depends on
the skill of the player. Scouts are extremely versatile.
Mages rely on their mastery of magic to deal large amounts
of damage at long range. They are comparatively weak at
close combat, so it is important for them to learn how to
divert and evade the enemy.
Priests specialise in healing magic and can use long-range
spells to help allies and to hinder the enemy. While Priests
are more than capable of engaging in melee combat, their
strength lies in healing and using protection spells to aid
allies and themselves in battle.
 When you have chosen your class, click Next to continue.
Customise Your Character: The Create Character screen provides a number
of options to customise the look of your character down to the smallest detail.
Character Name: Enter your desired character name in the field provided.
Character names must be between 3 to 16 letters in length and contain no
numbers or special characters. Only the first letter can be capitalised. Click
Check Name to verify that another character has not already claimed a name.
Customise Character Appearance: Click the Customise Face button on the
left to choose a hairstyle, customise the appearance of your character’s
face, and more. Use the drop-down menus and sliders to change each
desired detail of your character’s face and hair.
• Click the Body button on the left to select a body frame. Use the drop-
down menus and sliders to change details of your character’s body
such as head size, chest and waist.
• Click the Random button on the bottom right of the screen to move the
sliders of the current tab randomly. Click Reset to return the sliders to
their default location for the selected face or body.
Beneath your character, you can select one of three buttons to display how
your character will look without armour equipped, with beginner armour
equipped, and with high-end armour
equipped. These buttons show a
preview only and do not
change the look of your
character.
Finish Creating: Once
you are happy with
your character’s look,
click the Create button
to finish character
creation. You are now
ready to begin your
adventures in Atreia!
6 7
Interface
When you log in to Aion, you see the default game interface on the bottom of
the screen. (You can move the interface to the top of the screen by opening
the Options window and selecting that UI style.)
10
9
8
2 6
1 4 3 5 7
1. Character Portrait: Click your portrait to target yourself.
2. HP, MP and DP Bars: These bars display your health points, mana points
and divine points. DP (divine points) are earned with every creature you
kill after you choose your class specialisation at level 10. You spend
these points by using DP skills specific to a class and faction.
3. Experience Bar: The bar on the bottom of the screen displays how much
experience you have earned at your current level. Monsters that you kill
and completing quests grant experience toward your next level.
4. Lock Toolbar Button: Click the padlock to lock the skills and buttons
currently on the toolbar.
5. Menu: View your inventory, skills, quests and more through the game
menu. You can also use the game menu to open a private store to sell
your wares to your fellow adventurers.
6. Influence Ratio: Influence ratio is related the number of fortresses
controlled by a race.Use this window to view the tax rates for all items
purchased through vendors for a given race (Elyos or Asmodian) across
the server.
 7. Toggle Flight: Click this button to switch between flying and landing.
The window also displays available flight time, cooldown and keyboard
commands for soaring through the skies.
8. Compass and Minimap: View your current location and nearby points
of interest. The green dot with a yellow arrow indicates your position,
and other dots on the map show nonplayer characters (NPCs), enemies
and other players. White dots mark players of your faction and neutral
creatures, while enemies are depicted in red. Your group members are
represented by blue diamonds. Arrows indicate NPCs with a quest or
campaign. Click the button on the right of the minimap to open a full map.
9. Chat Window: The Chat window shows communication from the game
and other players. Click the button on the left side of the window to open
the Chat Preferences menu. You can add and remove chat tabs, lock the
window, choose a font size, and open the Emotes window in this menu.
10. Chat Tabs: The chat tabs show all game and player messages, all chat
except combat messages, messages related to combat only, and the
communication between your group members only. To select a tab, click
it. Use the Chat Preferences menu to open more tabs and to customise
the messages you see in
the Chat window.
8 9
Basic Movement
Ground Movement: You can move your character with either the keyboard
or the mouse.
• Use the W, A, S, D or the arrow keys to move forward and back,
or to spin your character to the left or right.
• To move using the mouse, unselect Disable click-to-move in the
Game Options pane of the Options window (found in the System
Menu). Then you can click the ground with the left mouse button to move
to that location.
Camera Position: Use the right mouse button to move the camera to adjust
your view of your character’s surroundings.
Flight: At level 10, your character becomes a Daeva once you have
completed your Ascension. Your character then gains the ability to fly. If
your character jumps off an elevated point by using the spacebar, you can
double tap the spacebar to gently glide to the ground.
If the area your character is in allows flight, take to the skies with the Page
Up key. You can also click the Toggle Flight button in the game interface to
spread your character’s wings. Press the R key to rise in the air, and the F
key to fall. The Toggle Flight window displays other flight commands, as well
as the remaining time your character can fly.
 Combat
Attacking: When your character has an enemy targeted, click the Attack
button on the toolbar or double-click your left mouse button on the opponent
to initiate combat. Click the skills in your toolbar (or corresponding number
key) or double-click the icon of a skill in the Skills window to unleash your
character’s abilities.
If your character moves while in combat, green arrows appear on the
screen near your character. The key you press grants your character a
specific attribute boost:
• Forward: Increases Attack, lowers Physical Defence and
Elemental Resists
• Backward: Increases Block and Parry, lowers Attack
• Left or Right: Increases Evasion and lowers Physical Attack
These moves are especially useful when fighting other players. They give
your character an edge in battle.
Chain Attacks: A flashing icon that appears in the middle of the screen after
you use a skill indicates that your character has a chance to land a chain
attack. For example, one skill may open up the use of another skill, deal
additional damage, add an effect (such as sleep or poison), or change the
state of your enemy (such as a knockback).
Open the Skills window by pressing K and click the Chains button to see
your character’s available chain attacks.
Looting: Don’t forget to pick up all items from a defeated enemy’s corpse!
Double-click or right-click the fallen target to loot items, or click the Take All
button to loot all items.
10
Quests
During your travels, your character will meet many allies who need help.
Icons appear above the heads of NPCs to show you if they are offering
your character a quest. Right-click or double-click on the NPC to strike up
a conversation.
A single blue arrow shows that the NPC has a regular
quest for your character.
A double blue arrow means your character has
completed a regular quest the NPC gave your character,
but your character still has more tasks to complete.
A blue sun indicates your character has fully completed
the regular quest the NPC gave your character and
currently has no additional quests to offer.
NPCs with a campaign quest for your character are
marked with a single golden arrow.
A double golden arrow shows that your character still
has remaining quests in a campaign quest to finish.
A golden sun indicates that your character has fully
completed the campaign quest for that NP.
11
 The
World
of Aion
The shattered world of
Atreia is inhabited by two
playable character races –
Elyos and Asmodians – and their
common enemy, the Balaur.

The Asmodians
The Asmodians are a brave and hardy people.
Their skin is pale or dusky, and their eyes have
adapted to low light by gaining an otherworldly glow
that is most pronounced during combat.
Asmodians are generous and fiercely loyal to their own,
but they do not think twice before fighting ferociously
against outsiders. Ascended Asmodian Daevas are blessed
with strength and the ability to fly, and their feathered wings
are dark in colour.
Asmodians live in the murky upper half of Atreia, the world of Aion,
known as Asmodae. Their capital city is Pandaemonium.

12 13
 The Elyos
The Elyos are a beautiful and radiant people. Elyos are comforting, warm
and friendly, but against foes, they are not kindly or benevolent.
Elyos believe they are blessed, but their splendour has also led them
to become arrogant. The ascended forms of Elyos Daevas have
stunning, angelic wings, and their immense strength belies their
graceful appearance.
The Elyos occupy the lower half of Atreia, a light-filled land
known as Elysea. Their capital city is Sanctum.

14 15
 The Balaur
The term “Balaur” invokes
images of terror and fear in
the hearts of humans in both
halves of Atreia. A mighty
and highly intelligent race
created by the god, Aion,
to care for and rule the
planet’s population, the
Balaur quickly became
fixated with power
and domination. Their
aggression eventually
led Aion to create the
twelve Empyrean Lords
to safeguard the planet
and its people. Customer Support
After a long and vicious
war against the Empyrean In-Game Support
Lords, the Balaur were Press H or type the command /petition to
involved in the destruction request in-game support. Click the Write
of the Tower of Eternity during button at the bottom of the window to type
a meeting intended for peace. and send in your request for assistance.
The Tower’s destruction cast the
Balaur into the Abyss, an unstable Online Support for Game, Billing,
rift between the two shattered halves or Technical Issues
of Atreia where the centre of the Tower Visit www.aiononline.com/help
used to be. for assistance.
Recently, however, the Balaur have managed to
escape from their prison, and now they threaten this fragile
world with their fury once again.

16 17
 Credits Kyuseok Seo
Seungchul Lee
Misoon Kim
Yujin Kim
Sungduk Kim
Jieun Kim
Youngpyo Lee Jaeseung Park Taewan Kim
Wonsik Jung Sunghyun Ahn Hanhee Kim
NCsoft Korea Jihee Jung Youngsoo Yang YoungMin Park
Kyoungae Hwang Namyoung Lee Jinsuk Bae
Jinyoung Lim Hyemin Baek
Production Director
Background Modelling Eunmee Choi Changhee Lee
Taekjin Kim
Yusuk Kim Hyunchul Han Hansu Jeong
Senior Executive Producer
Senior Artist Yongjue Ham Jungeun Her
James Bae
Aria Kim
Executive Producer Character Animation GAME PROGRAMMING TEAM
Gijung Lee
Myonghee Lee Jungsoo Kim Maro Shim
PD Yongju Park Programming Director
Suyeon Lee
Wonsik Woo Hyojin Park
Seungho Lee Hyungsuk Kang
Producer Joohyun An
Jeonga Lee Lead Programmer
Kwangchoon Yim Jongho Lee
PROJECT MANAGING TEAM Sangyeong Jeong
Yeonsim Tak Client
Jaebok Lee Jaeik Joo
Hyundong Lee
Project Manager Jongwoo Chuan
Background Concept Junghoon Jee
Jeongil Kim Jongjin Yun Sangwon Park
Minyoung O Senior Artist NPC Modelling
Jaemin Shim
Youngwook Heo Yeonsu Seo
Soyoung Kwak Senior Artist
Youngsang Kim Engine
GAME ART TEAM Sangho Kim Jintae Kim
Myoungsub Yang
Hyungjun Kim Doobong Baek Senior Programmer
Jihoon Oh
Art Director Inkul Sung
Keunyong Lim Jaewook Lee
Minyoung Yoon Jonghoon Jung Jonghi Lee
Taeha Lee
Background Art Director Jeongwoo Kim
FX
Hyunsook Kwon Character Concept DaeHyun Lee
Hunyong Ryu Jinhwan Kim
Character Art Director Senior Artist
Senior Artist Server
Background World Builder Sungyoon Go Heesub Shin Seunguk Baek
Yongyoub Roh Jibae Park Seokhwan Lee Senior Programmer
Senior Artist Jungmi Park Minwoong Choi
Taehyoung Ahn
Gibok Kim Jiyoung Lee Yunsung Eom
Youngchea Jeung PR
Suneun Kim Geonmin Lee
Jungho Seo
Sunghun Kim Dongchan Lee
Artist
Eunyoung Kim PC Modelling Taesung Hahn
Taeho Kim Changsoon Park Assistant Artist Kijeong Hyun
Hodong Ra Senior Artist Kiok Kim
Doehyoung Kim

18 19
 GAME DESIGN TEAM World Build Yokoo Takashi (Japan) YoungAh Kim
Yongchan Jee Nayoung Kim Irish Whistle JiYoung Kim
Director/Lead Designer Senior Designer YoonHee Maeng
Abbey Road Studio (GBR)
Seonho Lee Recording Studio JiHye Lee
Shinjin Kang JaKyung Jeon
Assistant Lead Designer Kyungtae Kim Hitokuchizaka Studio (Japan) WonJung Choi
Jiho Lee Sangman Kim JuYeon Han
Astro Studio (Japan)
Jungmin Kim SuYeon Hwang
Assistant Kilwoo Nam Atom Heart the Mother Studio
Hyunzoo Park (Japan) BlueSound Studio (Korea)
Haeryun Kim Recording/Editing Studio
Mixing Studio
Combat Design Assistant Designer Wonder Station Mastering Room
Seohye Kim Aion Theme Song
Jiliang Kim Mastering Studio Ryo Kunihiko
Senior Designer Shinja Yang
Hoonseok Yang Composition & Arrangement/
Hyukjun Choi Dubbing Artist Music Producer
Jongmin Lee HyukSoo Kwon
Minho Kim Jiwoong Han Dubbing Artist Pat Byun
Jiyoung Min Vocal Director
Sungjae Park GAME SOUND SeungJun Kim
Jang Kim Kyoungwon Choi
Jangwon Park Game Sound Team
YoungSun Eun Lyric
Shinkyu Lee Pat Byun
Junghwan Lee Sound Producer MyungSun Lee Yozoh
Junehee Lee YoungJun Si Vocal/Chorus
InRo Joo
Youngha Jeon Music Composer JungHwa Yang Kuwano Hijiri Strings (Japan)
MinJung Yeo Orchestra
Social Design JooEun Hwang YeoJin Yoon
Jieun Gwak Sound Designer JiYoung Lee Seoul Record Studio (Korea)
Senior Designer YoungWoong Jung Vocal Recording Studio
YongKi Lee
Heonno Choi YouMi Jung Atom Heart the Mother Studio
BGM/OST SungTae Park (Japan)
Namjoon Kim Ryo Kunihiko TaeYoung Kim Mixing Studio
Insung Cho Composition & Arrangement/ DohHyung Nam
Wonder Station Mastering Room
Music Producer MinHyuk Jang
World Design Mastering Studio
SeungHwa Jeon
Myunseok Sohn Kuwano Hijiri
KyuJun Cho
Senior Designer Orchestra Director
MokYong Kim
Sujin Kim London Symphony (GBR) SeokHwan Kim
Eugene Kim Orchestra SeungChul Baek
Sungrae Park Kuwano Hijiri Strings (Japan) MoonHee Lee
Jiyoun Park Origa (Russia) ByungYong Lee
Female Voice/Scat HyungSeok Jung
Seyon Byon JiHoon Choi
Minwoo Aum Jia PengFang (China)
Erfu SeJung Myung

20 21
 UI TEAM Sungje Ahn Seongyong Park Service Develop Support
Jeongmin Lee Byungjun Jeon
Yongo Kim
Youngsuk Kang Changjung Oh Manager
Donghyun Kim
UI Manager Kyoungah Jeon
Junghan Rho Taeseung Hwang
Sangjin Park Gitaek Hwang
Hayoung Park Service Launching
UI Design Yeontaek Hwang
Suhyun Lee
Junil Hwang Yongbae Kim
Miae Myoung Jaewon Lee
Kwangjin Park
Hyunjung Chun Jehun Yoo
Service Planning Sangmin Lee
Eunyoung Kang Hyekyung Ahn Dogyeom Kim
System Operation
UI PM Team Manager Communication
EungSoo Youk
Hoon Park General Manager Youngun Kim
DOMESTIC SERVICE
Yongduk Yun EunChan Oh Hyunuk Kim
Assistant Manager Manager Sewon Park
Aion Marketing Team
Victor Um Yongjun Choi KongSu Lee Jiahn Eo
Business Manager YH Yang Planner
Seungheon Ko
Hyojeong Kang Jongik Kim HoTae Jung
Min Kim Minhwan Kim EunSook Kim
Youngmin Park Misun Kang SukHo Lim
Eunyoung Son Myungsik Seo YuJoin Cho
Myungchan Ahn Kangbi Shin KyungNam Kim
Elaine Ahn Sangwan Woo HyoJung Kim
Yongtae Yu HwanYong Kim
Quality Assurance Team Moyoung Lee MinGyu Sung
Jinseop Kim Miyoung Chung Gilbert Park
QA Manager Jaemin Ju Manager

Younghee Hong Junyoung Cheon MyeongWon Bang

QA Lead Younghoon Choi HyunChul Oh
Jina Choi GukJin Kong
Jungmoo Lee Jeayoun Hwang BongKyun Kim
Test Lead JinSu Park
Seyong Kim Service Management JaeHoon Jang
Sungtae Jung JoonHee Choi
Sangkwun Kim Team Manager
Game Test Engineer Information Service
Hyungihn Yoon
Hayan Kim Youjung Ki Don woo Byun
Hyewon Kim Manager
Ingyu Park Jinsook Han
Assistant Manager Sung Hoon Jung
Philrip Bak
Jihoi sohn
Soohan Song

22 23
 Auth Billing System Jisun Lee WEB SERVICE Special Thanks
Hyunseok Kim LMP Joon Soo Chang
Auth/Billing System Manager Web Service Develop CAD
Paul Lee
Jaewon Ryu SungRyong Kim
Myunghwa Choi General Manager And Also Thanks
Lead Programmer
Localization Engineer Joohyung Jang
YoungMin Noh Yongook Kim
Kye Young Ahn
Heewon Kong Overseas System Operation Manager
Kwangro Yi
MinAe Kim Soon S. Kim Joohee Kang Eunsung Lee
Seunghoon Park System Manager
Yunjung Yi Youngsic Park
Connor Lee Manager Seung Bo Sim
GD Team (Game Design Support)
Kyoungwon Choi Bruce Park Ji Ook Han
Network Engineer Web Service Planning Sungjun Ahn
Manager
Heejung Kim Sangil Zeon
Hyungmin Lee Clark Kim Manager Daehong Min
Hyunmin Shin System Engineer Doin Kim
Paeksu Choi
Dongwoon Lee Arthur Kim Junwan Park
Tommy Ahn Miyoung Kim Hyoungseok Oh
GT Team (Game Technical Support) Manager
Young Joon Kim Brian Kim
DBA Jeongho Park
Manager Heeju Lee
Seungwon Oh Roy Kim Jeahun Jung
Jong Jin Kim Gon-Soo Moon
Harry Park Web Service Operation
OVERSEAS SERVICE ChangGyu Sung Jihye Kim
Anthony Choi Hyunsil Lee
International Business WonWoo Choi
Jin Hoo Park
Business Manager Oversees Technical Support
Hyoungguen Kim
TaeHoon Kim Technical Support
Publishing Manager
Shingon Kim
JeongHeon Kim Sanggeun Kim
Wonki Lim Sangman Lee
Publishing Assistant Manager QA Manager
Eunjung Kim
June Kim
Localization Manager

24 25
 NCsoft Aion Community
Kelly Knox*
Billing Development
Charlie Hills
Jett Tattersall
Clark Westerman
West Martin Rabl
Sebastian Streiffert
Bryan Cook
Jason Dunn
Thomasin Wright

Executive Team Matthew Gramlich Information Services

Jaeho Lee Aion Writing Staff Dana Huyler John Gehring-Liker
Kathryn Bates Marti McKenna Tomoko Iwata Eric Arnold
Dong-il Kim Erik Bear* Tim Johnson Bethany Baldwin
David Reid Brannon Boren* Michael McDonnell Ben Furtado
Jeff Strain Shelly Rae Clift* Loren Peace Stephenie Harris
Patrick Wyatt Jess Downs Jonathan Shelus Gon-Soo Moon
Alan Dunkin Andrew Stevens Carl Perry
Corporate Planning Stacey Janssen* Jonathan W. Taylor Robert Walsh
Boram Chung Stacie Magelssen* Alaric Weigle
Scott James Magner* IT & Operations
Aion Production Daneen McDermott* Facilities Rob Cordero
Brian Knox Bridget McKenna* Jeff Hillhouse Won Woo Choi
Lani Blazier David Noonan* Michelle Caddel James Hegarty V
Chris Hager Stacie Oelze* Luisa Donovan
Janna Silverstein* Desktop Support
Aion Quality Assurance Conor Sheehy Finance Noah Lee
Stefan Ramirez Fran Stewart* Gary Christianson* Tony Cabrera
Jeff Daily Paul Bone Martin Knapick
Max Gaullier* Game Production Studio Shawn Carlson Gordon Maaß
Allan Israels Lance Stites Carol Cates
Felicia Johnson* Ricky Ahn Laura Craig Game Operations
Patrick Johnson* Hyun-Ah Chun Laura Hill Juwon Lee
Sascha Schon* Nicolas Coutant Laurie Hoffer Brian Kim
Chris Tilton* Eric Duffer Seung Hoon Song Eun Sook Kim
Lauren Duncan Tammy Moter Wan Geun Kim
Aion Customer Service Sam Han Jason Rotan Changsu Lee
Charlie Porter III Jae Hwan Kim David Seo
Mitch Burton Marissa McWaters Global Brand Management
Jeremy Henry Young Park Chris Lee Live Operations
Bryon Lloyd Yongki Yoon Cameron Payne* Matthew Tobin
Jennifer Randall Brian Porter Jeff Angus
Paul Roberson Localization Joel Comeaux
Emmanuel Servais Tomasz Ankudowicz Human Resources Russ Lavoie
Sean Neil Mark Alkhazov Sam Marx
Marco Simon Nathan Guajardo Ed Schwartz
Kathy Hayden-Matthys Matthew Thornhill
Natasha Mitchell Greg Williams
Jean Orrison

26 27
 Network Operations Centre Hoss Fatemi Studio Services Tech Support
John Bishop Mirko Gozzo John Erskine Trollis Crider
James Ash Carolyne Griffin* Julie Engleking Michael Chirieleison
Nick Bellamy Christian-Peter Heimbach Chris Freeman Donovan Kennedy
Sean Finch Trevor Hennington Markus Fried Michael Lafond
Gary Hallmark Andy Hunter Hope Green Hayden Linder
Michael McDonnell Julia Martin Jean-Marc Rouchouse Christopher Miller
Mohamed Moukhtar Karen Reynoso
Warren Sheets Angela Sewell Account Support Quality Assurance
Ben Shumway Vlastimil Vasak Lance Schibi Dan Campbell
Amanda Walton Ray Anderson Kari Bowen
Network Engineering Michael Augustine Heidi Dozier
Jonathan Pace Public Relations Matt Chernicky Tad Pantaleoni
Eric Basham Genevieve Waldman Zachary Clark Cody Russell
Joe Fite Janna Bureson Nick Dekay Stefan Trefil
Aaron Wendel Sabine Berekoven Vivienne Gao Mike Wilhm
Lincoln Davis John Garcia Jr. Philip Wood
Security Operations Ryan James Michael Handy
Gabriel Friedmann Christian Vestol Leslie Lomeli Hardware Compatibility Lab
David Marcoux Halcyone Wise Aleksandra Nastovic Steve Tonkin
John Rabon Brian Giebelhaus*
Systems Engineering Publishing Tim Saxon Michael O’Keefe
Jeff Stamp Véronique Lallier Margaret Sheehan Joseph Riley
BJ Golding Steve Levy Steve Short Kevin Ringelstetter
Greg Hayward Neal Buckmaster Patrick Wagner
Dan Lepine Duane Colbert De’Andre Whittley Web Development
Jason Lifsey Vladimir Cole Pete Arden*
TJ Walker Matthew Doherty Game Support Erik Friend
Todd Warburton Stephen Hutchins Chris Allen Michael Graves
Brian York Wesley Bellanca Kris Hedstrom
Sales Daniel Betsinger II Jonathan McLaughlin
Legal Lisa Bell Evan Blewett James O’Neal
Matt Esber Yong Taek Bae Jaouen Dusausoit Chad Ort
Mark Heath Teresa Bailie Álvaro Fernández
Kwok-chee Cheung Jennifer Grass Additional Thanks
Marketing Amanda Douglass John Henderson ArenaNet
Dirk Metzger Allan Fowler* William Jen Carbine Studios
Marc Berekoven Mitch Kampf Jeff Lewis Chris Chung
Leah Bowers Billy Mayhaw Dylan Servantes Paragon Studios
Loïc Claveau David Robinson Rob Simpson
Christopher Domogalla Sarah Rogers Stephen Tong Audio and Sound
Ryan Faillace* Keri Taylor Heather Warner Blindlight (English)
Mandy Van Ackeren Charles Way Dunesound (French)
Chris Wilbur Studio Mühl (German)
28 *Denotes contract or consultant position. 29
 Limited Warranty
The following warranty and support information applies only to original consumer
purchasers of products covered by this warranty.

NCsoft Europe warrants to the original purchaser of the enclosed product (the
“Product”) that the media containing the Product will be free from defects in material
and workmanship for a period of ninety (90) days from the date of purchase (the
“Warranty Period”). NCsoft Europe’s entire liability and your exclusive remedy under
this limited warranty shall be, at NCsoft Europe’s option, repair or replacement,
without charge, of all or the affected portion of any Product that proves to be
defective in material or workmanship during the Warranty Period.

Your statutory rights are not affected.

EXCLUSION FROM WARRANTY

This warranty applies only to defects in factory materials and factory workmanship.
Any condition caused by abuse, unreasonable use, mistreatment, neglect, accident,
improper operation, destruction, or alteration is not a defect covered by this warranty.
Parts and materials subject to wear and tear in normal usage are not covered by this
warranty.

LIMITATIONS
No other representations or claims of any nature shall be binding on, or obligate
NCsoft Europe. Other than the warranties set forth above (which are limited to the
ninety (90) day period described above), NCsoft Europe products are provided “as
is” without, to the fullest extent permitted by law, express or implied warranties of
any kind, including, without limitation, warranties of merchantability and fitness for
a particular purpose. NCsoft Europe does not warrant that the Product will be error
free or will operate without interruption. In no event will NCsoft Europe be liable
for any special, incidental, or consequential damages resulting from possession,
use, or malfunction of the Product. Neither NCsoft Europe nor your retailer have
any responsibility for loss of data, loss of profit incidental expenses, loss of time
or inconvenience or for any incidental, indirect or consequential damages relating
to the Product or your use of the Product. Nothing in this Agreement excludes
NCsoft Europe’s liability for death or personal injury caused by its negligence or for
fraudulent or fraudulent misrepresentation.

HOW TO OBTAIN WARRANTY SERVICE

In the event that the media containing the Product is defective in material and/
or workmanship and this defect is discovered within the Warranty Period, please
contact the retailer where you purchased the Product.

CUSTOMER SUPPORT
If you have warranty questions, you can also contact our Customer Support
department via e-mail at uksupport@ncsoft.com.

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