Job Title: Relationship Manager – Home Loan

Business Unit: Piramal Housing Domain:

Mortgage Retail
Finance Limited
Location: --
Department; Last updated on:
Group: Sales
Degree of Travel: High within the city
Key stakeholders External Internal
1. Customers 1. Sales and collections
2. Sales personnel at Builders end 2. Credit
3. Operations

Reporting Role directly reports to

structure Branch Sales Manager- DST

Essential  Minimum Graduate

Qualifications  6 months-4 years of relevant experience in mortgage industry.
 Having existing relationship with Builders.
Essential Skills &  Understanding the Home loan.
Experience  Business/Market Knowledge
 Knowledge about policies and processes of Home loan
 Good communication and networking skills
 Ability to work under tight deadlines and to prioritize conflicting and changing
priorities.
Values
Knowledge  Expertise – we strive for a deeper understanding of our domain
 Innovation – we aspire to do things creatively
Action  Entrepreneurship – we are empowered to act decisively and create value
 Integrity – we are consistent in our thoughts, speech and action
Care  Trusteeship – we protect the interests of our customers, community, employees,
partners and shareholders
 Humility – we aspire to be the best, yet strive to be humble
Key Roles/Responsibilities:

 Acquire customers for Home Loan from open market and Builder relationship.
 Ensure adherence to KYC documents as per the guidelines of the company.
 Ensure proper completion of the files within timeline as per the company checklist.
 Build new relationships with builder community basis projects and expansion plans.
 Guide the customer towards applying for Home Loan and explain the product features in terms of ROI,
Processing Fees, Terms and conditions very clearly.
 Cross Sell third party products to the Home Loan customers like insurance or any other appropriate
product which may come up from time to time.
 Ensure proper closure of disbursement documentation within the timeline.
 Attend customer calls and properly attend to their requests for ensure high customer satisfaction.
 Communicate the reasons for rejection to the customer.
 Deal with early delinquencies and work closely with the collection team to resolve the issue if any.