Professional Experience

Denessa Ocana
Culvers 2015-2016

 Provided a hospitable and friendly environment for the

establishment

 Worked quick on my feet

 Prioritized customer needs

Forever 21 Sales Associate 2016- 2018

 Provided exceptional customer service with a positive

attitude
E-mail:
 Top credit card salesman within the store
denessaocana0218@gmail.com
 Made sure the work environment was clean and the

Cell Phone: 720-606-3371 store was well kept

Current Education: Front Range  Worked as a cashier, fitting room specialist, floor

Community College salesman, and stock room associate

Forever 21 Manager June 2018- Current

Expected graduation date:
 Promoted to Lead of Service, to Assistant Store
May 2021
Manager, to Co-manager in less than 6months
Graduated: Pinnacle Charter
 Lead associates to preform optimally by example and
School 2016
intense training
Current GPA: 3.6/4.0
 Observed the store weekly for areas of improvement
Skills/ Attributes
 Managed payroll

 Optimistic  Lead loss prevention in our store

 Team player  Utilized customer service to increase sales

 Effective Communicator
 Honest/ Trustworthy  Ensured the store hits mandatory goals by setting goals

within the work place and following yearly trends

 Innovative
District Customer Service and Sales Champion for Forever 21
 Adaptable/ Flexible
March 2019- Current
 Consistent/ Reliable
 Conducted meetings with all store management on
 Outgoing
customer service
 Strong Leader
 Made lesson plans for the district on how to
 Goal Oriented successfully train the store for service/ sale

 Excellent Teacher  Collected data from stores that indicated their

 Constant Learner performance

 Called stores daily to see what they were struggling

with and how to fix it

 Did training over the phone with associates to help

them upsell items and get out of their comfort zones

Internships/ Volunteer Work

Summer Leadership Internship Program 2015

 Taught self-discipline and time management skills

 Enabled me to be a better leader amongst my peers

 Challenged me to be bold and grow myself

Missionary trip to Johannesburg, South Africa 2015

 Evangelized in the slums

 Preformed improvised skits

 Encouraged children to actively participate in dance

and singing
  Partnered with Impact Kids to help children inside the

schools

 Served the individuals within the community by

offering assistance to those in need

Volunteer in children's ministry 2015-2016

 Assisted in engaging children of all age groups to

participate in group work

 Lead children in lessons

Volunteer in Vacation Bible School for Children's Ministry

2016 & 2017

 Taught children valuable life lessons through stories,

games, and team work

 Utilized plays/ skits to engage students

Volunteer work in Coronado hills elementary 2018-2019

 Observed classrooms for teaching experience for 40+

hours

 Partnered with teachers to teach lessons

 Practiced effective ways of teaching for all learning

styles

 Assisted children with class work for comprehension

Achievements

CPR Certified by the American Heart Association November

2019
  Certified to perform CPR on adults, children, and

infants

 Learned what to do if an individual is choking

 Received proper first aid training for multiple

situations including allergic reactions, seizures, burns,

hypothermia, and more to be a respondent

 Became aware of environmental factors that could be

dangerous and what to do if encountered

Store Credit Card Captain at Forever 21 2018- Current

 Managed to maintain 2.0% or higher for applications

processed to transactions made daily

 Weekly training on new credit card pitches to avoid

creating habits of reusing the same pitches to get

customers to apply

 Challenged associates to get out of their comfort zone

Enrolled in the National Society of Leadership and Success

2017- Current

 Involvement with success networking teams

 Learning adaptability to learning styles

 Provided me with communication skills

Enrolled into National Honors Society 2018- Current

 Rewarded for exceptional GPA

 Provided scholarships for success of maintaining a 3.5

GPA or higher

Honorable mentions in Advanced Art 2016

  Challenged my creativity

 Practiced patients when working with new unfamiliar

materials

 Endurance and devotion to finishing a piece

Leadership in Youth Ministry 2015-2016

 Guided peers through life struggles

 Developed and gave sermons to my peers

 Spoke encouragement

 Engaged groups to collaborate in team building

activities

Graphic design 2016

 Contracted and paid for designing artwork using paint

in photoshop

 Development in ideas and planning

 Self-taught in photoshop