NINTEX PARTNER CASE STUDY | KBQUEST

“Very Trusted” Partnership Results in

Success for Both KBQuest and Nintex
A group of IT professionals
founded KBQuest in Los
Angeles, California in 2000.
The company provides IT
consulting, system integration
and software development
services to leading companies
in the United States, China and
Japan, and specializes in cloud
technologies, mobile solutions
and enterprise systems design
& development. During its first year as a Nintex partner, KBQuest tried to sell Nintex products to
existing customers but didn’t close any deals with prospective customers. The
Microsoft named KBQuest company worked to figure out why and as a result, added dedicated sales resources
to the Nintex platform. In 2012, the company closed 75% to 80% of its Nintex product
its Country Partner of the
deals, says KBQuest CEO Eric Moy.
Year 2015 in Hong Kong. The
company is one of Microsoft’s One of Eric’s biggest takeaways from that experience is that Nintex didn’t give up
best-performing cloud partners on KBQuest. Other companies would have decided KBQuest wasn’t worth their
and has won several Microsoft attention but Nintex recognized – and respected – the company’s efforts and
awards over the years, wanted to figure out a solution together, Eric says.
including Best Azure Partner.
“Nintex is a very trusted partner,” he says. “We can co-invest together to build the
Nintex recognized KBQuest business in the region. You allow us to do trial and error and not just chase the
with its Nintex Choice Award in numbers in the first month. It’s really a trusted relationship as long as you see we’re
the 2015 Nintex Partner Awards. working a lot and putting in the effort. You give us support to try.”

Learning Curve for Customers is “Extremely Low”

Unlike other technologies, which involve “a lot of workshops, a lot of handholding,”
the Nintex platform is incredibly easy for customers to learn to use.

“You don’t need to learn a lot of new things,” he says. “As long as they know
SharePoint, they’re fine.”

As KBQuest knows, complex solutions result in low user adoption. Not only is the
Nintex platform easy to use but it’s also “matched to this generation’s demands,”
Eric says. One example is the fact that people can pull up a Nintex form and it’ll
render based on the device being used. That’s extremely important but would
be time-consuming if KBQuest developers had to develop all the interfaces for
customers.

1

PARTNER PROFILE
WEBSITE: www.kbquest.com
FOUNDED: 2000
HEADQUARTERS: Los Angeles,
California, with offices in
Hong Kong and Shanghai
INDUSTRY: Information Technology
NO. CLIENTS: 500
NINTEX PARTNER SINCE: 2011
CLIENT INDUSTRIES:
Finance, Insurance, Mass Media,
Advertising, Entertainment,
Manufacturing, Healthcare,
Information Technology,
Telecommunications, Distribution,
Services, Public Organizations.
NINTEX PRODUCTS:
• Nintex Workflow for SharePoint
• Nintex Forms for SharePoint
• Nintex Mobile
• Nintex Connectors
MAIN FOCUS: IT Consulting, Systems
Integration, Software Development
Services.
“Only Nintex is bringing
something new.
Only Nintex is trying to
evolve to this generation,
not 10 years ago, not 20
years ago.”
- Eric Moy
CEO, KBQuest
To find out more information,
visit nintex.com or contact us
at sales@nintex.com
© 2015 Nintex
NINTEX PARTNER CASE STUDY | KBQUEST
“When you talk about a solution, people say, ‘Hey can I access this with a phone?
Web? iPad?’ Just to support this single request, it’s extremely complicated,” he says.
“If I don’t have Nintex, I need to support this requirement. I have to cover it with a
lot of manpower. Nintex solves it already. It makes a huge difference. I can focus
my efforts on really helping the customer to find out what is the right process to
automate, and what is the right way to design the workflows and forms. Those
things that technology can’t help. It’s human. That part is our work.”
Nintex Partner Network is “Extremely Supportive”
Nintex invests in the markets it serves, Eric says. In the APAC region, that means
opening sales offices in Hong Kong, Japan and Singapore. Local Nintex offices
speed up the sales cycle, making it easier to arrange joint meetings with
prospective customers. And if those prospects are deciding between two
technology vendors and one has a local office and one does not, they usually
prefer the one that does.
Nintex’s local offices also mean that KBQuest employees can get questions
answered within 24 hours if not the very same day. Nintex is “highly responsive” to
KBQuest’s questions and requests, Eric says.
“The Nintex Partner Network is fantastic. Whatever we ask, Nintex really helps
but we take the lead to drive it locally,” Eric says. “So it’s very dynamic. It’s very
supportive. Extremely supportive. Our connections with the APAC office are very
connected. It’s like working on the same team.”
Nintex Always Innovating for Modern Solutions
The Asia Pacific region features a mature market well-versed in the concept of
workflow automation, Eric says. Companies know they need to optimize their
workflows. The question for these companies is what solution they want to use to
do that.
Nintex’s edge over the competition is its continual innovation to adapt to the
market. For example, mobility is hugely important and Nintex Mobile satisfies that
need for mobile tools. So does popular Nintex Workflow features like LazyApproval,
which enables people to approve requests with one-word responses via email.
Nintex Connectors give companies numerous ways to connect with content in
the cloud.
“Process automation is very old stuff. Almost any other similar competitors are not
innovating anymore,” he says. “Only Nintex is bringing something new. Only Nintex
is trying to evolve to this generation, not 10 years ago, not 20 years ago.”