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Document Title Security Level

Job Description GNOC-Back office IP Security Engineer L2_Arbor

Desired profile & Job Knowledge:

- Engineering Graduate in Telecommunication/Relevant experience in Telecom

network operation & maintenance, NOC/GNOC operations experience is a must.

- Advanced understanding of IP Security, MPLS, VPN technologies used in

Telecom network is a must.

- Deep knowledge in IP protocols and applications (Including switching routing,

multicast, Voice, Video and data)

- Extensive experience in supporting and configuring Arbor Peakflow SP, Arbor

Pravail System, TMS, Akamai Kona Site Defender, Checkpoint DDOS appliances

- Deep knowledge in configuring and supporting Fortinet products (FW’s,

Fortiweb, Fortimail, Fortiauthenticator)

- Hands on exposure on Arbor Anti DDOS nodes required

- Good knowledge of Radius Server

Skill & Knowledge:

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Document Title Security Level

- Operation-maintenance, troubleshooting & configuration of Arbor, ALU

Elements (Omniswitch), Fortinet and F5 products

- Good understanding of MPLS Network design principles and performance

monitoring

- Good understanding of BGP Network design principles

- Deep knowledge in IP protocols and applications (Including switching routing,

multicast, Voice, Video and data)

Process & Quality:

- Knowledge of various processes used in Network Operations will be added

advantage

Soft Skills:

- Analytical skills like logical thinking, problem solving & handling assignments are

mandatory

- Excel, report generation, trend and analysis is mandatory

- Fluency in English Language oral and written communication skills are must

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Document Title Security Level

Responsibilities:

 Resolution of trouble tickets raised by NOC / Customer / LNOC Teams

 Fault management on all NEs and follow up with support in case of escalated

cases.

 Node Health Checks

 Analysis of Network performance issues

 Implement network changes as per the CR process

 Support new Network node integrations and Acceptance

 Ensure current license and software versions are suitable for the present network

requirement.

 Able to verify and execute the plan provided by planning team.

 Capacity management and reporting in case of possible breach in capacity.

 Liase with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems

needing vendor support.

 Validating and maintaining the Known Error Database (KEDB) for Telecom Nodes.

 Identify root cause of Priority 1 and Priority 2 Incidents and recommend

appropriate resolution action and other events that Customer identify as requiring

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Document Title Security Level

Root Cause Analysis (RCA).

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