Kenyon Kores

Lamoine, ME 04605
kkores@gmail.com
2074601480

The true motivation I have is at the end of the day to stand back and look at my work and be proud
that I went above and beyond what was asked of me. I am a people person and my goal in life is
to be positive and happy always. I am a team player. I am a good reader of people and from that, I
am able to mesh well with most any personality and work with a group in a team to maximize our
overall output by assisting the ones that need help and spreading my knowledge to everyone. I am an
innovative person and I have great ideas that can improve the company as a whole. Great leadership
skills that allow me to bring a team to victory.

Authorized to work in the US for any employer

Work Experience

Retail Sales Consultant

U.S. Cellular - Ellsworth, ME
September 2019 to Present
• Generated and achieved monthly sales goals 
• Maintained a high level of service across customer expectations 
• Issued refunds and store credit vouchers 
• Neatly stocked merchandise on sales floor 
• Managed stock room 
• Proficient in mobile operating systems

Lead Scrubber
Mary Phillips Realtor Keller Williams - Remote
March 2019 to Present
Calling leads of prospective home buyers that are looking for new homes to purchase in the Mississippi
area for a group of realtors using Boomtown ROI software.  
 
Organizing existing database with updated client information  
 
Contacting the buyer agents when there is pertinent information about a lead.

Product Development & QA Specialist

CXT Software - Remote
February 2016 to February 2019
As both Product Development and QA I wore many hats and had many responsibilities but the overall
scope was to be the driving force behind the Product Team for CXT Software. 
 
• Develop new concepts to improve or add to the features of the software 
• Regression Testing and feature testing of softwares 
• Mock up new concept ideas and present them to a Internal Product Forum to be approved by
Stakeholders in the company. 
• Hold Backlog Refinement meetings each week with Front End and Back End engineers to get
engineering quotes for work to be performed. 
• Work with the Support team in troubleshooting/investigating bugs found by customer 
• Build a weekly demo to be seen by the entire company that showed the latest features to be added
to the software in upcoming versions. 
• Work directly with our customers in fleshing out their Product Suggestions and write up Product
Management tickets outlining the customers needs 
• Create or update documentation internally or externally when new features were added or bugs were
corrected. 
• Organized an engineering meetup to allow co-workers to have some social time and discuss things
outside of work to allow the engineers to have a closer relationship with one another allowing better
productivity. 
• Moderate meetings between engineers to assist with any confusion or understanding between sub-
tasks that needed to be performed by each team. 
• Update the internal dashboard so other teams can see the scheduled times of upgrades, software
updates, known issues, etc. 
• Spot regression testing of the software to find bugs that may have been missed in preliminary
testing. 
• Keep up Kanban / SCRUM board to show progress of tickets being worked on. 
• Meet deadlines for features and improvements 
• Agile (SCRUM) Environment 
• Research new tools to increase productivity

Technical Support Specialist

Best Networking Services, Inc. - Houston, TX
October 2010 to December 2016
Responsibilities 
Online, Remote & Telephone Support for clients 
● PC, Mac, Smart Phone & Tablet Support 
● System Backup & Restore 
● Document issues and present solutions 
● Install software & Hardware 
● Interact with customers on a personal level about what specific 
technology they need to fulfill their needs 
 
Accomplishments 
Gained a vast detailed knowledge in the IT industry 
 
Skills Used 
Unique Problem Solving 
Attention to details 
Advanced Troubleshooting Ability 
Vast IT knowledge

Owner/Operator
WOOT! Entertainment - Houston, TX
March 2009 to December 2015
• Ran a successful Mobile DJ/Karaoke Hosting Service 
• Maintained all aspects of business including; Marketing, Technical Support, Payroll & Back Office
needs, Employee Management, Client Services.

Network Consultant
Abletek - Houston, TX
December 2008 to March 2009
• Installation and configuration of Microsoft Server 2003/2008 operating Systems (VMware) 
• Troubleshoot server and desktop hardware, software, and networking problems 
• Maintain systems and network elements 
• Ensure the security of the network. 
• Work effectively with non-technical staff in identifying and resolving issues 
• Install and configure, and desktop and network equipment 
• Maintain current status of software, applying security hot fixes and system patches, backups,
antivirus and spyware 
• Maintain system backups and periodically test data restores 
• Install, configure and maintain VPNs 
• thoroughly and accurately document all work performed. 
• Excellent customer relation, communication, rapid response, decision making and self-management
skills

Education

Multimedia & Web Design in Graphic Design

Art Institute of Houston - Houston, TX
September 1999 to September 2000

Computer Science
North Harris Community College - Spring, TX
January 1998 to December 1999

Spring High School - Spring, TX

1996

Skills

• Microsoft Windows all versions (10+ years)

• Active Directory (5 years)
• Technical Support (10+ years)
• Customer Service (10+ years)
• Graphic Design (2 years)
• Illustrator (2 years)
• Leadership (5 years)
• Marketing (1 year)
• Ms Word (10+ years)
• New Business Development (5 years)
• Outlook (10+ years)
• Photoshop (2 years)
• Quickbooks (4 years)
• Sales (5 years)
• Internet (10+ years)
• Apple (5 years)
• Android (5 years)
• SQL Management Studio (3 years)
• G-Suite (3 years)
• RDP (3 years)
• X Dispatch (3 years)
• Connectwise (3 years)
• SQL Scripts (3 years)
• Adobe XD (1 year)
• Quality Assurance
• Agile (SCRUM) (3 years)
• Atlassian Tools (Jira, Confluence) (3 years)
• Management
• Microsoft Office
• Powerpoint
• Microsoft Word
• Excel
• HTML (3 years)
• CSS (3 years)
• MailChimp (2 years)
• SurveyMonkey (2 years)
• Technical Support (10+ years)
• Helpdesk Support
• Help Desk
• Tech Support
• Desktop Support
• retail sales
• Customer Service (10+ years)

Assessments

Critical Thinking Skills — Completed

February 2019
Measures a candidate’s ability to use logical approaches when solving problems.
Full results: https://share.indeedassessments.com/share_assignment/cwuqoatmn1hggryx

Graphic Design Skills — Highly Proficient

February 2019
Measures a candidate's ability to create visual media to effectively communicate information and
concepts.
Full results: https://share.indeedassessments.com/share_assignment/n-r3hxp4b9ekw-ho
Project Management Skills: Time Management — Highly Proficient
February 2019
Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables.
Full results: https://share.indeedassessments.com/share_assignment/hlwn7yb2xj0h67po

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.

Additional Information

SKILLS: 
 
Software 
• Windows ALL Ver. 
• VMWare 
• Mac OSX 
• Level Platforms (Network Monitoring) 
• Bomgar 
• MS Office 2000-2007 
• PXE Sever 
• Altiris 
• TCP/IP 
• Blackboard 
• RDP 
• Advanced Outlook Configurations 
• Cisco Systems VPN Client 
• Active Directory 
• Microsoft Exchange 
• Action Request Systems (Remedy) 
• Spyware & antivirus removal/prevention 
• Internet Explorer 
• Ability and desire to learn new software quickly 
 
Hardware 
• PCs 
• Servers 
• Exchange Server 
• Domain Controllers 
• Cisco Routers 
• Firewalls (Sonic) 
• Switches 
• VOIP 
• Complete PC construction 
• Advanced pc troubleshooting 
• HP Products 
• OS Migrations