“LEVEL OF SATISFACTION OF THE COLLEGE STUDENTS TOWARDS THE QUALITY

OF FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”

SUBMITTED BY:

Terwel, Nicole Mae A.

Burguillos, Denise B.

Pangulayan, Pinky S.

Pasamonte, Karen Kaye A.

Pedrina, Thalia Nicole N.

TEAM 4

SUBMITTED TO:

Dr. Daniel E. Hebron

 CHAPTER III

RESULTS

This chapter includes presentation analysis, and interpretation of data based on the study

conducted. It presents the data gathered through the research instruments as it were used together to

answer the question raised in this study. There were one hundred (100) college students from CAS

Department New Era University who has been part of the study.

Table 1.1
Profile of the Respondents

CAS Program
Foreign Political Public
Biology Economics Psychology
Year Service Science Administration
Level
 %  %  %  %  %  %

10
1st 9 0 0 0 0 15 50 0 0
0
10
2nd 0 0 15 12 15 50 10 100
0
Grand 10 10
100 100 100
Total 0 0

2 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 1.2

Profile of Respondents According to Gender

Foreign Political
Year Biology Economics Psychology Public Ad
Gender Service Science
Level
 %  %  %  %  %  %
44.4
Male 4 0 0 0 0 10 33.33 0 0
st 4
1
55.5
Female 5 0 0 0 0 5 16.67 0 0
6
13.3 41.6
Male 0 0 2 5 10 33.33 8 80
3 7
2nd
86.6 58.3
Female 0 0 13 7 5 16.67 2 20
7 3
Grand
9 100 15 100 12 100 30 100 10 100
Total

3 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 1.3

Profile of Respondents According to Age

Foreign Political
Biology Economics Psychology Public Ad
Year Service Science
Age
Level
 %  %  %  %  %  %

17 and
0 0 0 0 0 0 1 3.33 0 0
below
10
18-20 9 0 0 0 0 14 46.67 0 0
0
1st
21-23 0 0 0 0 0 0 0 0 0 0

24 and
0 0 0 0 0 0 0 0 0 0
above
17 and
0 0 1 6.67 3 25 0 0 0 0
below
86.6
18-20 0 0 13 9 75 13 43.33 10 100
6
2nd
21-23 0 0 1 6.67 0 0 1 3.33 0 0

24 and
0 0 0 0 0 0 1 3.33 0 0
above
Grand 10 10
9 15 100 12 30 100 10 100
Total 0 0

4 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 1.4
Daily Allowance

Profile of Respondents According to Daily Allowance

Daily Foreign Political Public
Year Biology Economics Psychology
Allowance Service Science Ad
Level
 %  %  %  %  %  %
50 and
0 0 0 0 0 0 2 6.67 0 0
below
51-75 1 11.11 0 0 0 0 1 3.33 0 0
st
1 33.3
76-100 3 0 0 0 0 2 6.67 0 0
3
101 and 55.5
5 0 0 0 0 10 33.33 0 0
above 5
50 and 13.3
0 0 2 1 8.33 1 3.33 1 10
below 3
33.3
51-75 0 0 1 6.67 4 1 3.33 1 10
3
2nd
58.3
76-100 0 0 3 20 7 3 10 3 30
3
101 and
0 0 9 60 0 0 10 33.33 5 50
above
Grand
9 100 15 100 12 100 30 100 10 100
Total

5 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.1
Do you often eat outside the school premises?

Foreign Political Public Weighted

Biology Economics Psychology SD
Service Science Ad Mean
 %  %  %  %  %  %
Yes 8 14 8 24 9
No 1 1 4 6 1
Gran
d
Total

6 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.2
Does the quality of the food satisfy you?

Biology Economics Foreign Political Psychology Public Weighted SD

Service Science Ad Mean
 %  %  %  %  %  %
Yes 5 14 8 26 8
No 9 1 4 4 2
Gran
d
Total

7 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.3
Does the food tasty and flavorful?

Biology Economic Foreign Political Psychology Public Weighted SD

s Service Science Ad Mean
 %  %  %  %  %  %
Yes 6 13 10 24 7
No 3 2 2 6 3
Gran
d
Total

8 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.4
Is the food is served hot and fresh?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
55.5 26.6
Yes 5 12 0 8 0 17 0 0
st 6 7
1
44.4 23.3
No 4 3 0 4 0 13 0 0
4 3
66.6
Yes 0 0 12 80 8 9 30 7 70
nd 7
2
33.3
No 0 0 3 20 4 6 20 3 30
3
Grand
100 100 100 100 100
Total

SD

Weighted
Mean

9 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.5
Is the service good?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
44.4 33.3
Yes 4 0 0 0 0 10 0 0
4 3
1st
55.5 16.6
No 5 0 0 0 0 5 0 0
6 7
86.6 41.6
Yes 0 0 13 5 12 40 6 60
nd
7 7
2 58.3
13.3
No 0 0 2 7 3 10 4 40
3 3
Grand
9 100 15 100 12 100 30 100 10 100
Total

SD

Weighted
Mean

10 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.6
Is the service staff friendly and courteous?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
43.3
Yes 9 100 0 0 0 0 13 0 0
1st 3
No 0 0 0 0 0 0 2 6.67 0 0
86.6 41.6 43.3
Yes 0 0 13 5 13 7 70
nd 7 7 3
2
13.3 58.3
No 0 0 2 7 2 6.67 3 30
3 3
Grand
9 100 15 100 12 100 30 100 10 100
Total

SD

Weighted
Mean

11 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.7
Is the facility always clean and well organized?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
66.6
Yes 6 0 0 0 0 9 30 0 0
7
1st
33.3
No 3 0 0 0 0 6 20 0 0
3
53.3 58.3
Yes 0 0 8 7 9 30 7 70
3 3
2nd
46.6 41.6
No 0 0 7 5 6 20 3 30
7 7
Grand
9 100 15 100 12 100 30 100 10 100
Total

SD

Weighted
Mean

12 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.8
Is the food affordable?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
66.6 46.6
Yes 6 0 0 0 0 14 0 0
st 7 7
1
33.3
No 3 0 0 0 0 1 3.33 0 0
3
93.3 41.6 36.6
Yes 0 0 14 5 11 8 80
3 7 7
2nd
58.3 13.3
No 0 0 1 6.67 7 4 2 20
3 3
Grand
9 100 15 100 12 100 30 100 10 100
Total

SD

Weighted
Mean

13 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.9
Does the last food meal you had been worth the price?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
66.6 43.3
Yes 6 0 0 0 0 13 0 0
st 7 3
1
33.3
No 3 0 0 0 0 2 6.67 0 0
3
41.4 33.3
Yes 0 0 12 80 5 10 8 80
nd 7 3
2
58.3 16.6
No 0 0 3 20 7 5 2 20
3 7
Grand
9 100 15 100 12 100 30 100 10 100
Total

SD

Weighted
Mean

14 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Table 2.10
Is the price of the food fair enough for your budget?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
66.6 46.6
Yes 6 0 0 0 0 14 0 0
st 7 7
1
33.3
No 3 0 0 0 0 1 3.33 0 0
3
26.6
Yes 0 0 12 80 3 25 8 6 60
nd 7
2
23.3
No 0 0 3 20 9 75 7 4 40
3
Grand
9 100 15 100 12 100 30 100 10 100
Total

SD

15 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
Weighted
Mean

Table 2.11
How do you rate the variety if the food served?

Foreign Political Psycholog Public

Year Biology Economics
Service Science y Ad
Level
 %  %  %  %  %  %
Very
Satisfied
0 0 0 0 0 0 4 13.33 0 0

Somewhat
Satisfied
7 77.78 0 0 0 0 8 26.67 0 0
st
1
Somewhat
Dissatisfied
1 11.11 0 0 0 0 3 10 0 0

Very
Dissatisfied
1 11.11 0 0 0 0 0 0 0 0

16 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very
Satisfied
0 0 5 33.33 2 16.67 3 10 1 10

Somewhat
Satisfied
0 0 8 53.33 6 50 7 23.33 6 60
nd
2
Somewhat
Dissatisfied
0 0 2 13.33 4 33.33 4 13.33 3 30

Very
Dissatisfied
0 0 0 0 0 0 1 3.33 0 0

Grand 1 1 3 1
9 100 100 100 100 100
Total 5 2 0 0
SD
Weighted
Mean

Table 2.12
How do you rate the quality of the food provided?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
Very 13.
0 0 0 0 0 0 4 0 0
Satisfied 33
Somewhat 10 23.
9 0 0 0 0 7 0 0
st
Satisfied 0 33
1
Somewhat 13.
0 0 0 0 0 0 4 0 0
Dissatisfied 33
Very
0 0 0 0 0 0 0 0 0 0
Dissatisfied

17 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very 46. 16.6 6.6
0 0 7 2 2 0 0
Satisfied 67 7 7
Somewhat 23.
0 0 6 40 9 75 7 5 50
nd
Satisfied 33
2
Somewhat 13. 16.
0 0 2 1 8.33 5 5 50
Dissatisfied 33 67
Very 3.3
0 0 0 0 0 0 1 0 0
Dissatisfied 3
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0
SD

Weighted
Mean

Table 2.13
How do you rate your meal experience?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
st
1 Very 13.
0 0 0 0 0 0 4 0 0
Satisfied 33
77
Somewhat
7 .7 0 0 0 0 6 20 0 0
Satisfied
8
Somewhat 2 22 0 0 0 0 5 16. 0 0
Dissatisfied .2 67
2

18 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very
0 0 0 0 0 0 0 0 0
Dissatisfied
Very 46.
0 0 7 1 8.33 3 10 1 10
Satisfied 67
Somewhat 33. 91.6 16.
0 0 5 11 5 4 40
nd
Satisfied 33 7 67
2
Somewhat 16.
0 0 3 20 0 0 5 5 50
Dissatisfied 67
Very 6.6
0 0 0 0 0 0 2 0 0
Dissatisfied 6
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0
SD

Weighted
Mean

Table 2.14
How satisfied are you with the taste of the food?

Year Biology Economics Foreign Political Psychology Public Ad

Level Service Science
 %  %  %  %  %  %
st
1 Very 1 11 4 13.
Satisfied .1 0 0 0 0 33 0 0
1
Somewhat 5 55 7 23.
Satisfied .5 0 0 0 0 33 0 0
5
Somewhat 3 33 0 0 0 0 4 13. 0 0
Dissatisfied .3 33
3

19 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very 0 0 0 0
0 0 0 0 0 0
Dissatisfied
2nd Very 4 26. 4 33.3 3 10 0 0
0 0
Satisfied 66 3
Somewhat 10 66. 7 58.3 8 26. 6 60
0 0
Satisfied 67 3 67
Somewhat 1 6.6 1 8.33 3 10 2 20
0 0
Dissatisfied 7
Very 0 0 0 0 1 3.3 2 20
0 0
Dissatisfied 3
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0
SD

Weighted
Mean

Table 2.15
How do you rate the service staff?

Year Biology Economics Foreign Political Psychology Public Ad

Level Service Science
 %  %  %  %  %  %
st
1 Very 2 22 4 13.
Satisfied .2 0 0 0 0 33 0 0
2
Somewhat 5 55 8 26.
Satisfied .5 0 0 0 0 67 0 0
6
Somewhat 1 11 0 0 0 0 3 10 0 0
Dissatisfied .1
1

20 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very 1 11 0 0
Dissatisfied .1 0 0 0 0 0 0
1
2nd Very 6 40 2 16.6 4 13. 0 0
0 0
Satisfied 7 33
Somewhat 6 40 5 41.6 8 26. 5 50
0 0
Satisfied 7 67
Somewhat 3 20 4 33.3 2 6.6 3 30
0 0
Dissatisfied 3 7
Very 0 0 1 8.33 1 3.3 2 20
0 0
Dissatisfied 3
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0
SD

Weighted
Mean

Table 2.16
How helpful is the service staff, if you require assistance at mealtimes?

Year Biology Economics Foreign Political Psychology Public Ad

Level Service Science
 %  %  %  %  %  %
st
1 Very 2 22 2 6.6
Satisfied .2 0 0 0 0 7 0 0
2
Somewhat 6 66 5 16.
Satisfied .6 0 0 0 0 66 0 0
7
Somewhat 1 11 0 0 0 0 6 20 0 0
Dissatisfied .1
1

21 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very 0 0 2 6.6
0 0 0 0 0 0
Dissatisfied 7
2nd Very 4 26. 4 33.3 4 13. 1 10
0 0
Satisfied 67 3 33
Somewhat 8 53. 3 25 7 23. 5 50
0 0
Satisfied 33 33
Somewhat 3 20 3 25 2 6.6 2 20
0 0
Dissatisfied 7
Very 0 0 2 16.6 2 6.6 2 20
0 0
Dissatisfied 7 7
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0
SD

Weighted
Mean

Table 2.17
How do you rate the helpfulness of the service staff at mealtimes?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
st
1 22
Very
2 .2 0 0 0 0 3 10 0 0
Satisfied
2
55
Somewhat 13.
5 .5 0 0 0 0 4 0 0
Satisfied 33
5
Somewhat 1 11 0 0 0 0 8 26. 0 0
Dissatisfied .1 67
1

22 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 11
Very
1 .1 0 0 0 0 0 0 0 0
Dissatisfied
1
Very 33. 33.3 13.
0 0 5 4 4 1 10
Satisfied 33 3 33
Somewhat 41.6
0 0 9 60 5 6 20 3 30
nd
Satisfied 7
2
Somewhat 6.6
0 0 1 1 8.33 3 10 5 50
Dissatisfied 7
Very 16.6 6.6
0 0 0 0 2 2 1 10
Dissatisfied 7 7
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0
SD

Weighted
Mean

Table 2.18
How do you rate the quality of the facilities?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
st
1 11
Very 16.
1 .1 0 0 0 0 5 0 0
Satisfied 67
1
44
Somewhat 13.
4 .4 0 0 0 0 4 0 0
Satisfied 33
4
Somewhat 4 44 0 0 0 0 6 20 0 0
Dissatisfied .4
4

23 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very
0 0 0 0 0 0 0 0 0 0
Dissatisfied
Very 26. 33.3
0 0 4 4 3 10 0 0
Satisfied 67 3
Somewhat 53. 41.6
0 0 8 5 6 20 4 40
nd
Satisfied 33 7
2
Somewhat 16.6
0 0 3 20 2 6 20 5 50
Dissatisfied 7
Very
0 0 0 0 1 8.33 0 0 1 10
Dissatisfied
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0
SD

Weighted
Mean

Table 2.19
How do you rate the ambiance?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
st
1 33
Very
3 .3 0 0 0 0 3 10 0 0
Satisfied
3
33
Somewhat
3 .3 0 0 0 0 6 20 0 0
Satisfied
3
Somewhat 3 33 0 0 0 0 3 10 0 0
Dissatisfied .3
3

24 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very
0 0 0 0 0 0 3 10 0 0
Dissatisfied
Very 33. 6.6
0 0 5 1 8.33 2 0 0
Satisfied 33 7
Somewhat 46. 66.6 26.
0 0 7 8 8 4 40
nd
Satisfied 67 7 66
2
Somewhat
0 0 3 20 3 25 3 10 4 40
Dissatisfied
Very 6.6
0 0 0 0 0 0 2 2 20
Dissatisfied 7
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0
SD

Weighted
Mean

Table 2.20
How do you rate the price of food?

Foreign Political
Year Biology Economics Psychology Public Ad
Service Science
Level
 %  %  %  %  %  %
st
1 22
Very 16.
2 .2 0 0 0 0 5 0 0
Satisfied 67
2
66
Somewhat
6 .6 0 0 0 0 6 20 0 0
Satisfied
7
Somewhat 1 11 0 0 0 0 3 10 0 0
Dissatisfied .1
1

25 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”
 Very 3.3
0 0 0 0 0 0 1 0 0
Dissatisfied 3
Very 33.3 6.6
0 0 6 40 4 2 2 20
Satisfied 3 7
Somewhat 53. 26.
0 0 8 3 25 8 4 40
nd
Satisfied 33 67
2
Somewhat 6.6
0 0 1 1 8.33 3 10 3 30
Dissatisfied 7
Very 33.3 6.6
0 0 0 0 4 2 1 10
Dissatisfied 3 7
Grand 10 10 10 10
9 15 12 100 30 10
Total 0 0 0 0

26 | “LEVEL OF SATISFACTION OF COLLEGE STUDENTS’ SATISFACTION TOWARDS THE QUALITY OF

FOOD SERVICES OUTSIDE THE SCHOOL PREMISES.”