Академический Документы
Профессиональный Документы
Культура Документы
AND
QUALITY MANAGEMENT
SHIVANGI
BHARGAVA
PG 3
TOPICS COVERED
4 _ 9 Fabric testing -
• ISO 9000
1 . Quality and Standards
Textile is the one of the major sector of Indian Industries, the scope of which is
increasing day by day. Textile has grown up to the peak of the consumer needs
which requires the assuredly, quality & sustainable characteristics to further meet
the competency in the market. In todays highly complex and changing
consumer marketplace, those in the soft-lines and textile industry, including
manufacturers, brands and retailers, need to be sure that the products they
deliver to market meet consumer expectations along with the required safety,
regulatory and government standards globally. Textile testing is the part of it,
which make the consumer sure in the respect of good quality, about the
products sold in the market. Good quality can be achieved either by meeting
the standard norms as devised by the buyer or passing the complete
parameters for further shipping out the goods to the end user.
Technical Parameters
These include the several testing parameters like performance, physical testing,
color fastness related tests etc; the details of which are given below:
• Trim testing for buttons, zippers, snaps, elastics, metal hardware, etc.
• Footwear & PPE (Personal Protective Equipment) testing for industry safety
gloves, industrial safety footwear & protective clothing etc.
• In addition to this, the third party labs also issue "Laboratory Summary
Information for Certificate of Compliance" helps the importer for issuing
"General Certificate of Conformity (GCC)" & assure the products meets
CPSIA regulations & help in building the trust in US buyers.
WHAT IS YARN : Yarn a generic term for a continuous strand of textile fibers,
filaments, or material in a form suitable for knitting, weaving, or otherwise
intertwining to form a textile fabric. Yarn occurs in the following forms: (1) a
number of fibers twisted together (spun yarn); (2) a number of filaments laid
together without twist (a zero-twist yarn); (3) a number of filaments laid together
with a degree of twist; (4) a single filament with or without twist (a
monofilament); or (5) a narrow strip of material, such as paper, plastic film, or
metal foil, with or without twist, intended for use in a textile construction.
Yarn Appearance
1. Nep: A tightly tangled mass of unorganised fibre
2. Slub: An abruptly thickened place of yarn
3. Thick place: A yarn defect where the diameter is greater than the
adjoining segments and extending for 6 mm
4. Thin Place: A yarn segment where the diameter is 25% lesser than the
average diameter of yarn
5. Fuzz: Untangled fibers that protrude from the surface of the yarn
6. Bunch: A yarn segment not over 6 mm in length that shows abrupt
increase in diameter caused by more fibers matted in this particular place
7. Method: Yarn wound on hylam black boards wound for fixed wraps per
inch as per count compared with standard reference boards.
Grades: Above ‘A’ to below ‘D’ - The imperfections increase from Grade ‘A’and
the maximum in grade ‘D’. Average index of five boards of five graders.
Yarn Evenness :
Unevenness: Variation in the linear density of a continuous strand or of a portion
of as trand.
Apparatus: Uster–Evenness Tester
Principle: Difference in the capacitance variation. Lower the Count lower the
Imperfections. One km of yarn is run through two capacitance plated at
specific speed (fixed as per the count). The capacitance variation is integrated
and expressed as % unevenness (U%). The imperfections are counted and are
reported per kilometre.
Linear Density of Yarn :
Expression of the fineness of yarn
A number indicating the mass per unit Length or the length per unit mass of Yarn
Direct system: Denier, Tex (Weight Of Unit Length)
Indirect System (Units of Lengths) per (Units of weights)
Count Test :
1. Apparatus
Wrap reel
2. Balance
3. 120 yards of yarn / 100 meters of yarn wound in a wrap reel and weighed .
From the weight, the count is calculated.
As a garment importer touring your supplier’s factory, you likely have one thing
on your mind: the anticipation of customer satisfaction as they buy an item from
your product line.
The “quality” fabric from your supplier doesn’t meet your standards. In fact, it
has a lot of problems. Fabric inspection reveals countless defects ranging from
drop stitches to color shading variation.
The scale of defects makes it clear the garment manufacturer will have to cut
around the issues to use the fabric, wasting material in the process.
The 4-point system is the industry standard for evaluating fabric quality in the
inspection industry. This system assigns penalty points to a roll of fabric according
to defect size, quality and significance.
But you must understand the different types of fabric defects to look for before
you can use the 4-point system. Read on or click the links below to jump to
different sections to learn more about each of these fabric defects.
• Dirt/stains • Snags
• Filling bar
1. Horizontal lines
This fabric defect is defined by irregular lines that run from side to side. Horizontal
lines are generally caused by:
2. Shade variation
One of the more obvious visual defects that can be found on raw textiles, shade
variation is defined by a difference in depth of shade and color from roll to roll
or piece to piece. Shade variation in fabric is caused by:
speed
Using the same base material and set of parameters for each production lot
can effectively prevent shade variation.
When visiting a factory that manufactures raw textiles, it’s critical to ensure
workers are only combining garments of the same color and not taking shortcuts
when cutting and bundling. Properly numbering textile types prevents mistakenly
combining cuts that vary in shade.
3. Dirt/stains
Stains are fairly common among dyed textiles and are defined as spots or
patches of differing color.
Textiles are never truly safe from stains because they can
4 Dyeing/printing/dye marks
• Ensuring there are no initial problems with the base fabric prior to stitching
can help prevent dye marks. Any issues missed will be present in later
production processes.
One of the most common quality issues found in raw textiles, drop stitches are
holes or missed stitches that appear randomly in the fabric. Drop stitches are
typically caused by:
• Checking the yarn carrier and any other machines to verify they’re set to
the right tension during production can prevent drop stitches. You can
minimize the occurrence of drop stitching in your fabric or textile by
regulating the yarn feed rate.
• Misprint defects are only relevant to printed fabrics. Misprint is when the
print of the fabric does not match your specified design. This is usually
displayed in one of the following ways:
Crease marks often happen when fabric passes through squeeze rollers in the
dyeing process. Creasing is inevitable as fabric is fed through machines in rope
form. But if properly handled, crease marks should not be permanent.
Poor quality of fabric: a tight construction, high twist yarns or dense weight
Along with rectifying these issues, using anti-crease agents during the scouring
process prior to dyeing can help prevent crease marks.
8. Barre
Barre will typically appear as a horizontal streak of light or dark bars running the
width of the fabric. The bars must appear in a repetitive pattern to be
considered barre. Barre is typically found parallel to the filling of woven fabric or
to the courses of circular knit fabric. Barre is usually not detected until after the
processing of fabric at the end of production.
Causes and prevention of barre
Like many fabric defects, it’s easier to prevent barre than to try and rectify it
after production. Consistency in raw material organization and labelling can
help prevent mix-ups leading to barre, as well as continual equipment
maintenance. Following a First In First Out (FIFO) inventory system can help
ensure consistent material flow and usage.
9. Neps/knots
Neps are small, tightly tangled knot-like masses of unorganized fibers that form a
pinhead shape. These knots are usually comprised of dead or immature fibers.
• Mechanical: Found in ginned lint, card web, yams and cloth, these neps
are largely a result of mechanical processing.
• White speck neps: Generally not visible until dyeing, white speck neps
contain immature clusters of fibers and are considered the most severe
type of neps.
Neps are caused when spools of yarn are tied together. This might be a result of:
Accumulation of fly and fluff on machinery
Poor lint cleaning
Poor carding and incomplete removal of neps before processing
To prevent neps and knots, ensure proper maintenance and cleaning of
machinery and roller clearers. Neps can be removed through combing before
processing, so early detection of neps is critical to preventing neps in finished
fabrics.
10. Abrasion marks
• rubbing. Fibre, yarn and fabric properties and finishing processes are the
main factors that determine abrasion resistance.
• Using fabrics that are more abrasion resistant can help reduce abrasion
marks. Nylon is generally regarded as having the best abrasion resistance,
followed by polyester.
11. Splicing
• Splicing is the overlapping of the cut ends of two pieces of fabric (the end
of one length of fabric and the beginning of another) to ensure
continuous spreading. Splicing is necessary as one roll of fabric finishes
and the next is taken into use.
• Many importers assign four penalty points under the 4-point system for
each splice found during fabric inspection.
Causes and prevention of splicing
• The position of the splice in a roll of fabric often depends on the overall
fabric quality. Splicing is often used to compensate for other fabric
defects, like stains or holes, by removing these from the final roll.
• Setting a maximum length tolerance for splicing in each roll of fabric with
your supplier can help to clarify your expectations (e.g. no more than one
splice every 30 meters). Be sure to consult your supplier on this tolerance
before production to ensure it is achievable.
12. Holes
Holes are typically treated as a major defect in the fabric and are assigned
either two or four penalty points during fabric inspection, depending on their
size.
Selvage is the densely woven edge of a piece of fabric. Most often used in
reference to woven fabrics, the selvage is supposed to keep the fabric from
unravelling or fraying.
• Correctly adjusting the loom and properly constructing the edges of the
fabric should prevent this defect.
14. Snags
A snag is a part of the yarn that is accidentally pulled or plucked from the
surface. Usually it appears as a large loop of yarn above the surface of the
fabric. In warp knits, the snag occurs in the wale direction. In weft knits, the snag
occurs in the course direction.
Some fabrics are more prone to snagging than others due to their composition.
You can conduct a mace snag test to determine a fabric’s resistance to
snagging. During this test, a miniature mace (a spiked ball) will track randomly
across a fabric sample to predict actual wear and snagging.
15. Thick place/thin place
A thick place will appear as a small area of more closely spaced yarns or by a
congregation of thick yarns. A thin place is the opposite, as the fabric will
appear to have loosely spaced yarns or a congregation of thin yarns.
• Irregular let-off
• Ensuring proper training of factory personnel to set the let-off and/or take-
up motion properly can help prevent this fabric defect.
Bowing is a condition in woven textiles where filling yarns are displaced from a
line perpendicular to the selvages and lie in an arc across the width of the
fabric. Bowing appears as rows of courses or yarn-dyed stripes forming a bow
shaped curvature along the fabric width.
Skewing is a similar condition in which filling yarns are angularly displaced from a
line perpendicular to the edge or side of the fabric.
Bowing and skewing affects striped or patterned fabric quality more than for
solid colour fabrics, as the greater contrast in patterns makes the distortion more
prominent.
Causes and prevention of bowing and skewing
Needle lines appear in weft knit fabrics, and appear as prominent vertical
streaks or lines in the fabric.
Defective needles are a direct cause for needle lines. Needle latches, hooks or
stems might be:
• Mixed
• New
• Bent
• Worn
If needle lines occur individually, you’ll likely only need to trace the needle line
to the associated defective needle and replace it to prevent further needle
lines. If needle lines appear in a band, you’ll likely need to replace multiple
defective needles.
An improper dial or cylinder condition with the machine might also cause
needle lines. Verify that your supplier has established and maintained proper
maintenance and cleaning policies to prevent future issues with needles and
equipment.
18. Coarse pick
A coarse pick is where the filling yarn used in the fabric is unusually large in
diameter. This defect is also known as coarse filling or thick filling.
• Disturbed weight of back-top rollers at roving frame and ring frame cause
the material to slip under the back-top roller and crease a coarse yarn
• Coarse end is caused when two bobbins of roving (wool that has been
run through a mill on a carding machine) are running together during
spinning. The process of running two bobbins together during spinning is
commonly referred to as doubling and is used to remove variations in
thickness.
This defect appears as a broken filling yarn in the fabric weaving. It appears as a
sharp discontinuity in the weave pattern over the pick length.
• A broken pick is the result of a break or cut in filling yarn, which results in
the insertion of a partial pick in the fabric. This can happen after weft
break, weft exhaustion or a faulty weft fork mechanism. Correcting weft
stop motion will ensure broken picks are detected before they’re inserted
into the fabric.
A broken end appears as a broken, untied warp end of a fabric. The yarn is
usually broken during weaving or finishing. Broken ends appear as equidistant
horizontal lines along the fabric width.
• This defect is caused by yarn breakage. When the yarn breaks during
weaving or finishing and is then woven into fabric the result is a broken
end.
• Poor preparation
This defect will appear in fabric as a fine warp-way crack until the weaver
rectifies it.
A missing end typically appears at the selvage of the fabric. Missing end is also
known as “end out” and is typically classified as a major defect during fabric
inspection.
• A missing end occurs when an extra piece of filling yarn is jerked into the
fabric by the shuttle. This happens when a warp yarn is broken or missing
during weaving.
Your fabric may end up with missing ends if a weaver improperly draws broken
ends in place or the warp stop motion isn’t properly functioning. Weaving should
stop immediately when a yarn breaks to prevent introducing missing ends into
the fabric.
A filling bar, also known as a weft bar, is a visual band or bar across the full width
of fabric. The area will contain less than the normal number of picks, appearing
different from the rest of the fabric.
Prior to production, consider setting a defect tolerance for fabric quality issues in
a QC checklist. Establishing a mutually agreed upon system for identifying and
classifying fabric defects can limit potential disputes with your supplier down the
line.
If you’re tired of dealing with quality complaints and product returns, consider
relying on a third-party inspection company for fabric inspection. Investing the
time and effort to rectify issues and prevent future fabric defects will ensure your
product meets company and customer standards.
Editor’s note: This post was originally published in April 2016 and has been
updated for freshness, accuracy, and comprehensiveness.
FABRIC TESTING
Textile Testing | Importance of Testing in Textiles
Testing importantly supports the personnel involved in the textile supply chain,
from the textile fiber to the end product. The testing of textile products aids
persons involved in the running of the production line.
During testing, the discrepancy of the product, for example, its strength,
maturity, waste percentage (for fibers), aerial density, and weave design (for
fabrics), is properly measured. Thus the selection of the proper raw material is an
important factor. Standards of control should be maintained to reduce waste,
minimize price, and so on. Faulty machine parts or improper maintenance of the
machines can be easily detected with the help of textile testing. Improved, less
costly, and faster protocols can be developed by researchers with the aid of
testing. The efficiency and quality of the product can also be enhanced with
the help of regular and periodic testing.
The cycle of testing starts with the arrival of raw material and continues up to
delivery of the final product. The production of the required end quality is
impossible if the raw material is incorrect. The textile product supply chain
comprises different processes, which include the raw material (natural or man-
made fiber), yarn manufacturing, fabric manufacturing, textile processing, and
apparel and home furnishing manufacturing. It also includes some industrial
products, like ropes, cords, and conveyer belts. All the aforementioned
processes are performed in separate units or in a single unit if the establishment
is a vertical production unit.
So the raw material for a spinning unit is fiber, for a weaving unit is yarn, for a
textile processing unit is greige fabric, and so on. “Raw material” is a relative
term that depends upon the further process for which it is used. Its testing is an
important step, as improper raw material or low grade raw material will not yield
the required quality of the end product. The testing of raw material is also
performed to verify whether the incoming material accords with the trade
agreement. Its consignment is therefore accepted or rejected on the basis of
test results. The agreed specifications should be realistic so that the incoming
raw material properties can meet the required level easily.
The proper testing protocol as well as proper monitoring are also required. The
sampling techniques in use should also be selected properly, since the wrong
selection could lead to serious problems. At the same time, the statistical tool
employed is also an important factor. The collection of data is one thing, but its
proper evaluation and interpretation, and the action taken on the basis of it, is
an important fact rin quality control.
Textile testing is vital to identify the particular cause of that fault so that it can be
avoided in future consignments. It will also help to rectify the running process
and enable it to run more smoothly so that the final product accords with the
customer’s requirement. It also helps to isolate the faulty part or machine so as
to resolve any dispute between the supplier and the producer.
Testing methods (sources of testing standards):
Testing is done primarily to test the quality and there are different ways to carry
out a test. Sometimes, different principles and instruments may be employed to
test a single criterion. Hence it is important to standardize the testing methods or
procedures. Various national and international organizations have established
standards for textile testing. Some of the organizations involved in developing
textile testing standards are as follows:
AATCC - American Association of Textile Chemists and Colorists
ASTM - American Society for Testing and Materials
ANSI - American National Standards Institute
ISO - International Organization for Standardization
BSI - British Standards Institute
ASTM- Over 12,000 ASTM standards operate globally. Defined and set by us, they
improve the lives of millions every day. Combined with our innovative business
services, they enhance performance and help everyone have confidence in
the things they buy and use.
BSI- BSI is the business standards company that helps organizations make
excellence a habit – all over the world.
FABRIC TESTING PARAMETERS
Count
Composition
Thread Density ( EPI & PPI )
Overall Width & Useable Width
GSM & GLM
Cover Factors
Crimp of The Yarn
Tear Strength
Tensile Strength
Shrinkage Or Dimensional Stability
Stiffness or Bending Rigidity
Rubbing Fastness ( Dry & Wet )
Seam Slippage & Seam Strength
Air Permeability
DP Rating
Crease Resistance
Crocking Fastness
Skew & Bow
Pilling
Absorbency
pH
Fastness –
1. Water Fastness
2. Light Fastness
3. Washing Fastness
4. Colour Fastness
5. Perspiration Fastness ( Acidic & Alkaline)
6. Stain
7. Whiteness Index ( CIE ) and Tint
8. Light Fastness to Perspiration
9. Saliva Fastness
10. Fastness to Chlorine
11. Fastness to Sea Water
Fabric Defect Depictions
Another very important detail to include is a list of known quality defects for the
product and how to classify them, typically as “critical”, “major” or “minor”.
A critical defect is one that presents a safety hazard to the user, might cause
property damage or otherwise harm the end user of the product.
A single critical defect found in a single garment typically results in the importer’s
rejection of the entire order. Major reasons for such swift dismissal of an order
containing a critical defect are that it:
Garment orders are more likely to fail inspection due to mold, another critical
defect that’s relatively common. A large portion of international garment
production takes place in countries like Indonesia, Vietnam and others in
Southeast Asia. Humid climates typical of that region make the garments there
more vulnerable to mold during packaging and storage. Mold can spoil an
entire order of garments if the factory doesn’t take action to prevent it.
Major defects for garments
Major defects are those which don’t pose a threat to the safety of the user, but
don’t meet the importer’s specifications or golden sample. These defects
typically lower the value or usability of the product, hurt salability and can lead
to customer returns.
Issues with sizing out of tolerances or incorrect stitching are often considered
major defects that would result in the importer rejecting an order of garments. If
the clothes don’t fit correctly or tear or fall apart easily, these products are likely
to be returned by customers and tarnish the image of the brand on the label.
Minor defects for garments
Minor defects found in relatively small quantities typically don’t affect the
salability of a product and aren’t normally identified by the customer. But
they’re still issues outside of the standard the importer and supplier have agreed
upon.
Minor garment defects can take many forms and include issues such as:
Minor defects also include dirt and other materials on the surface of a garment
that can be easily washed off. Such defects found in isolation are typically
accepted by the importer. It’s when these defects are found in numbers outside
the acceptable quality limit that they lead to failing product inspection.
Some relatively large, high-end garment brands insist on inspecting every piece
of clothing in every order they import. But for most importers, 100-percent
inspection is too costly and impractical. By relying on the internationally-
recognized AQL standard, importers are able to get a reasonable look at a
random sample of an order to check conformance to their standards.
AQL stands for acceptable quality limits and dictates how many random pieces
to inspect based on lot size. It also determines the maximum number of critical,
major and minor defects within that random sample that can be found without
the order failing product inspection. This number comes from how strict the
importer’s quality expectations are.
A garment importer might set a relatively low AQL for major defects like
incorrect dimensions but a high AQL for minor defects like untrimmed threads.
Importers can adjust these tolerances based on their unique circumstances and
customer expectations. Brands known for flawless, stylish garments are likely to
choose a more strict AQL tolerance, whereas someone buying promotional
shirts might choose a more lenient one.
1. Broken buttons
2. Broken snaps
3. Broken stitching
4. Dropped stitches
5. Exposed notches
6. Holes
7. Inoperative zipper
9. Missing buttons
10. Needle cuts
1. Fabric upside down: Make sure the fabric is not upside down.
2. Fabric Skewing: A maximum skewing of 2 cm for the chest of 60 cm is
acceptable, but not more. This defect can be solved by re-setting of the
fabric at the fabric mill.
3. Relaxation: Before cutting, knitted, elasticized woven fabrics should be
suitably relaxed for around 12~24 hours or more, depending on the type of
fabric. Relaxation is mandatory for stretch fabrics.
4. The height of cutting pile: The higher the pile on the cutting table, the
more chance the cut pieces are unequal in size. This can lead to size
specification & fitting problems. Make sure the height is suitable for the type
of fabric (usually 2~3 inches and never more than 5 inches).
5. Numbering and bundling: Make sure the different parts are properly
numbered to avoid shading and that this numbering can be easily removed
after sewing is complete.
6. Storing: Make sure the different parts are properly stored, for example,
rolled, and not folded.
Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured
product or performed service adheres to a defined set of quality criteria or meets the
requirements of the client or customer.
1. Evaluation of quality standards of incoming material, product process and finished goods.
2. Judging the conformity of the process to establish standards taking suitable action , when
deviation are noted.
3. Evaluation of optimum quality, obtainable under given condition.
4. Improvement of quality and productivity by process control and experimentation.
Main purpose of Statistical Quality Control (S.Q.C):
The main purpose of Statistical Quality Control (S.Q.C) is to divide statistical method for
separating allowable variation from preventable variation.
1. Descriptive Statistics
2. Statistical Process Control (SPC)
3. Acceptance Sampling
1. Descriptive Statistics:
Descriptive Statistics involves describing quality characteristics and relationships.
Descriptive statistics are broken down into two categories. Measures of central
tendency and measures of variability (spread).
3. Acceptance Sampling:
Acceptance sampling is a statistical measure used in quality control. It allows a company to
determine the quality of a batch of products by selecting a specified number for testing. The
quality of this designated sample will be viewed as the quality level for the entire group of
products.
A company cannot test every one of its products. There may simply be too high a volume or
number of them to inspect at a reasonable cost or within a reasonable time frame. Or effective
testing might result in the destruction of the product or making it unfit for sale in some way.
Acceptance sampling solves these problems by testing a representative sample of the product for
defects. The process involves first, determining the size of a product lot to be tested, then the
number of products to be sampled, and finally the number of defects acceptable within the
sample batch.
Products are chosen at random for sampling. The procedure usually occurs at the manufacturing
site—the plant or factory—and just before the products are to be transported. This process allows
a company to measure the quality of a batch with a specified degree of statistical certainty
without having to test every single unit. Based on the results—how many of the predetermined
number of samples pass or fail the testing—the company decides whether to accept or reject the
entire lot.
Quality Control Chart and AQL
A quality control chart is a graphic that depicts whether sampled products or processes are
meeting their intended specifications and, if not, the degree by which they vary from those
specifications. When each chart analysis a specific attribute of the product it is called a univariate
chart. When a chart measures variances in several product attributes, it is called a multivariate
chart. Randomly selected products are tested for the given attribute or attributes the chart is
tracking.
A common form of the quality control chart is the X-Bar Chart, where the y-axis on the chart
tracks the degree to which the variance of the tested attribute is acceptable. The x-axis tracks the
samples tested. Analyzing the pattern of variance depicted by a quality control chart can help
determine if defects are occurring randomly or systematically.
A quality control chart can also be univariate or multivariate, meaning that it can show whether a
product or process deviates from one or from more than one desired result.
The “AQL tables” are statistical tools at the disposal of buyers (for product inspections). They
help determine two key elements: According A.Q.L (Accepted quality load) table major defects
is less than minor defects then shipment PASS and minor defects is less than major defects then
shipment FAIL.
1- Single stage –Dictates certain number of piece (n) should be drawn and that number
(n) defined mainly on the size of batch.
2- Double stage- The inspection or world stately taking similar number of sample (n) and
it number or defect in n is above certain are
2. Where is the limit between acceptability and refusal, when it comes to defective
products? Inspection level. Different inspection
Inspection level. Different inspection levels will command different number of samples
to inspect. In this article, we will stick to the so-called ‘level II” under “normal severity”.
The AQL level appropriate for your market. If your customers accept very few defects,
you might want to set a lower AQL for both major and minor defects. There are basically
tables. That’s you which ‘code letter’ to use. Then, the code letter will give you the
sample size and the maximum numbers of defects that can be accepted.
Quality Assurance:
The process that ensure production quality meets the requirements of customers This is an
approach that aims to achieve quality by organizing every process to get the product ‘right first
time’ and prevent mistakes ever happening. This is also known as a ‘zero defects’ approach.
Quality assurance is used to deliver the quality product to the client according to his
requirements and budget. It makes sure that the software developed without any defects the
primary focus of QA is on facilitation, training, audits and QA reviews, thereby ensuring defect
free products. In quality assurance, there is more emphasis on ‘self-checking’, rather than
checking by inspectors.
Quality assurance is a system companies use to review products, and the production system, to
ensure consistent, quality results. Manufacturing organization, as well as service industries, can
employ quality assurance technique. A quality assurance system can help your company identify
weakness and inconsistencies in the service or production method.
Scrap Reduction:
Quality assurance systems identify areas that results in scrap, or products that don’t meet
company specifications. When the company reduces its number of defective production, it
experiences scraps reduction. Scraps reduction results in savings; identification of defects early
in the production process decreases the cost to the company, because fewer man- hours and
materials have been used.
Time Efficiency:
a quality assurance team can reduce the amount of inspections required in a manufacturing
organization. The quality assurance team is separate from the production group, and can
therefore be objective in identifying time- wasting areas during production. They also ensure that
production workers don’t use valuable production time to inspect or evaluate the production
system.
The quality assurance system improves the quality of products and services, which increases
customer satisfaction. Customer satisfaction leads to repeat business, customer referrals,
increased sales and profits. A quality assurance system eliminates defective products and
continuously evaluates the process to improve products and services. Quality assurance can
results in a consistently reliability in the end product results in customer satisfaction and brand
loyalty. Companies’ reliability in the end product results in customer satisfaction and brand
loyalty. 21 Companies with reliable quality gain a favourable reputation in the industry.
Improved employee morale
Employee morale is higher in a company using a quality assurance system, since the
organization is more likely to run well, and actively seeks methods for improvement, according
to the national institute of accounts. Management involves employee in the process of quality
improvement. Employee becomes stakeholders in the organization and its success. Improved
employee morale results in less absenteeism and turnover among workers.
In our industry of import-export of handicrafts we have mainly used two types of quality
assurance program i.e. ~
I. Internal QA program
II. II. External QA program
Developing quality assurance plan: QA planes are developed in accordance with work
done in the industry. In a industry likes us (Moradabad handicrafts) where a single firm
exports wide variety of products, The quality assurance plan has two programs
ISO 9000 is a family of standards for quality management. It is maintained by the International
Organization for Standardization and is administered by the accreditation and certification
bodies. ISO 9000 addresses quality management standards as to what an organization needs to
fulfill. It assesses the organizations ability to meet customer and regulatory requirements, quality
management system, and provides guidelines for performance improvement. It is one of the
renowned international standards that have been implemented by countless companies in more
than 150 countries.
ISO 9000 standards are based on eight quality management principles which can be used to
improve the performance of an organization.
1.Customer Focus: Organization should strive to understand current and future customer needs,
meet customer requirement and exceed customer expectations.
2. Leadership: Leaders establish an organization purpose and direction. They should create and
maintain the internal environment in which employees work towards business objective.
3. People Involvement: People are the essence of the company and should be involved at all
levels.
4. Process Approach: The required result is achieved more efficiently when activities and
related resources are managed as a process.
7. Factual approach to decision making: Effective decisions are based on the analysis of data
and information.