West Orange, New Jersey, USA, 973-303-8301, zcooperstein@gmail.com
E M P L O Y M E N T H IS TO R Y
Jan 2019 – Mar 2019 Community Manager and Marketing Associate, GoFind XR Remote
- Short term job to manage and grow GoFind XR’s online communities, pre-ICO
- Social media management via Social Bee
- Marketing activities including partners acquisition and securing advertising
Jul 2017 – Jul 2018 Member Services Associate, Leadership Greater Washington Washington, DC
- Served a membership of over 1,700 political, non-profit, and private sector leaders by providing customer service and organizing member programs
- Managed the organization’s database, provided data analysis to the CEO and COO
- Liaised with partner organizations on financial support, event logistics, and programming needs
Oct 2015 – Mar 2017 Development Associate, J Street Washington, DC
- Managed the organization’s database of over 50,000 constituent records and directed flow of development data and analysis to both senior staff and 25 regional fundraisers
- Tracked the organization’s operating budget and fundraising progress by producing regular reports, and reconciled financial information from multiple departments and funding streams
- Served as main customer service representative for donors having issues or having questions about donating
Nov 2014 – Mar 2017 Community Organizer/Builder, Big White Wall Remote
- Organized and encouraged new community members to post and be engaged
- Participated as a member to examine ways to improve the service
- Reported to the Director for Clinical Services on how to improve the website
Sep 2008 – Aug 2014 Community Moderator, Eyes Out Entertainment Remote
- Moderated official forum for an MMORPG community by reviewing user content and moderating forum behavior to ensure conduct stayed within the bounds of the community’s rules
- Executed back-end forum management tasks such as assisting users recover old accounts, suspending or banning rule breakers, changing forum settings
E D U C A TIO N
Aug 2010 – May 2014 University of Maryland, Government & Politics College Park, MD
S KIL L S Online community Expert Writing/Editing Expert
moderation/management Microsoft Office Suite Experienced Social Media Management Experienced PC Hardware/Software Skillful Google Suite Experienced Troubleshooting
Audio Engineering Skillful Photo Editing Beginner
Programming (HTML, CSS, Beginner Programming (Java and Novice JavaScript) Pascal)
