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(515) 441-4720 • arthurga@mail.uc.edu • 2643 Highland Ave.

Cincinnati, OH 45219

• Passionate Data Analyst and Software Developer with corporate level Tier-1 technical support experience
• Detail oriented disposition for leadership, analytical thinking and diligence to work on long tedious assignments
• Equipped with skills for excellent interpersonal communication, time management and creative problem resolution


Operating Systems: Operational Knowledge in Windows, Mac OSX, Linux environments
Languages: Python, R, Swift, HTML5, CSS, JavaScript, C/C++
Software: SQL, Microsoft Office (Access, Excel, Word, PowerPoint), VMware, VirtualBox, Wireshark, LATEX, Tableau
System Security: Knowledge of virus, spyware and malware detection/prevention, VPN solutions and intrusion detection
Networking: Knowledge of network configuration, routers, switches, IP and LAN assembly, Internet Protocols, OSI model
and TCP/IP model
System Administration: Install/Administrate network services including directory services, file/print services, user/client
services, file/disk management

University of Cincinnati, Digital Scholarship Center May – August 2019
iOS Developer
• Co-developed iPad application for research project - Curatorial Groupware: Designing Collaborative Curation Tools
for Public Exhibition of Community-Built Archives
• Assisted authors with analysis, design, development, and performance optimization of the curation tools using Swift,
XCode, Interface Builder, Instruments, Cocoa Touch, and other iOS development tools
• Solution: Application accepts user input and accesses inbuilt data on the tool, tagged with identifiers of location,
neighborhood, type of data (photograph or verbatim, static or interactive) that help classify and filter the artifacts, in
this case, a series of dozens of unique “posters”—each containing several previously aggregated excerpts of oral
histories, personal or archival imagery, or local historical context—for each venue and the exhibit configurations it

Luther College, Senior Capstone Project August 2016 – May 2017

Team Lead (Front-End Web Developer)
• Performed website design and development based on student recommendations for efficient carpooling system
• Implemented GoogleMap API to accurately show the geographic location of departure and arrival IP addresses
• Hosted the application on Heroku to be accessed on multiple platforms
• Solution: NorseHorse served to complement Luther College shuttle system and address transportation issues reported
by students and faculty living in, and commuting to Decorah, IA by connecting them to key cities for ease in mobility
• Tools: Python, MySQL, Angular JS, Flask, Bootstrap, Heroku

University of Cincinnati, School of Information Technology Cincinnati, OH
Master of Information Technology, Data Analytics, Cybersecurity Expected May 2020

University of Cincinnati, Carl H. Lindner College of Business Cincinnati, OH

Master of Business Administration, Data Analytics Certificate | GPA: 3.78 May 2019
• International Leaders in Business Scholarship recipient
• MBA International Immersion: Shanghai, China (December 2018): Participated in a business-centered global immersion
program, culminating in a team-based strategic consulting project focused on U.S. market entry. Toured and interacted with
executives at a cross-section of corporations to explore the country’s economic development

Luther College Decorah, Iowa

Bachelor of Arts, Computer Science | GPA: 3.5 Cum Laude May, 2017
• Minors in Business Management & French
• Study Abroad: Tours, France | Intern at Century 21, Agence Grand Sud
University of Cincinnati, SoIT Learning Center August – Present
Graduate Assistant/Teaching Cincinnati, OH
• Teach and assist undergraduate students at the School of Information Technology (SoIT) Learning Center with their
assignments, projects etc.
• Assist four lecturers in grading quizzes, assignments, labs, and projects on the following courses; Management in IT,
Database Management I & II, Contemporary Programming

University of Cincinnati, Digital Scholarship Center May – August 2019

Special Projects Analyst, Langsam Library Cincinnati, OH
• Data Cleaning, Analysis and Visualization - Text Mining literature of Romance languages to establish and compare
connotations of various forms of a single word or phrase such as "globe", "King Henry". Specific methods used:
word2vec for text clustering and word vectorizing to create classifying model
• Learned iOS Swift language from scratch to assist with co-development of software applications for research projects.
• Updated library website content and UI/UX design

JPMorgan Chase & Co. February 2018 – June 2018

Fraud Analyst Columbus, OH
• Worked as a first responder on-call, addressing customer disputes regarding unauthorized transactions
• Detected fraud, fraud schemes, and minimized/prevented losses to Chase from high risk fraudulent transactions,
including but not limited to check deposits, online wires and other online account activity, money laundering etc.
• Began the procedure for fraud investigations by filing new claims and providing detail-oriented documentation for data
analysis and risk strategies
• Investigated alerts or hits on fraud detection systems to determine what action needs to be taken

The Wendy’s Company, IT Department November 2017 – February 2018

Helpdesk Analyst (Contractor) Dublin, OH
• Hired as a member of contingent workforce (TRT), tasked to reduce outstanding support tickets by at least 80% daily
• Promoted to first responder on-call technician to creatively manage 20 to 30 calls daily while resolving tickets
• Remotely assisted restaurant technical operations for corporate and franchise sites in the US & Canada
• IT security specialist responsible for adding and removing users, granting user permissions for employees on site


National Association of Women's MBAs – NAWMBA Cincinnati Chapter, 2018 – Present
Luther College Ministries, President Decorah, IA 2016 - 2017
Luther College Hearing Board, Student Representative Decorah, IA 2015 – 2017
Student Senate, Diversity Representative Decorah, IA 2015 – 2017
Century 21, Volunteer Intern Joué-lès-tours, France 2016

• Intermediate speaking, listening and writing • Gallup Strengths: Learner, Restorative, Activator,
proficiency in French & Mandarin Developer, Belief
• Participant in Gotham Soccer Tournament - Cincinnati • Singer & Acoustic Guitar Player

Business, Education and Personal References available on request