Laurels Colors 11 Women Watch (Lo-Colors-1002)

Suborder ID: 35740464622

Order Placed on: 26 Jul, 2019

Reason Icon2. Message Seller

Dear seller, I had ordered two Laurel Woman watch as seen in picture. But you have
dispatched three Marclex made watches which i never ordered and i will not accept them.
Now, due to fraud at your end, the Currier Fellow refuses to return it back to you as he
has been provided with the images of Laurel watch. Rectify mistake at your end and send
me what I ordered.
8/2/2019
Seller
I am really sorry I am change ok
8/3/2019
Cannot message seller if Return/Replace is initiated or if Trust Pay has expired

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 BEFORE THE COURT OF THE HON’BLE COMMISSIONER, CONSUMER FORUM,
BANGALORE URBAN DISTRICT AT BANGALORE

COMPLAINT NO._______________/2013
BETWEEN:

Sri PUT NAME HERE,

S/o PUT FATHER’S NAME HERE
Aged about XX years
R/at PUT ADDRESS HERE

Mobile: …Complainant

GIVE FULL ADDRESS of OP

E.g. Flipkart’s Bangalore address below
Flipkart Internet Private Limited,
Ozone Manay Tech Park,
#56/18 & 55/09, 7th Floor,
Garvebhavipalya, Hosur Road,
Bangalore – 560068,
Karnataka, India.

Phone: 1800 420 1111 or (080) 49400000

…Opposite Party

MEMORANDUM OF COMPLAINT UNDER SECTION 12 OF THE CONSUMER

PROTECTION ACT:

The complaint submits as follows:

1. The address of the complainant for the purpose of summons, notices etc from this Hon’ble forum is as
stated above.
2. The address of the opposite party for the similar puropse is as shown above in the cause title above.
3. The complainant is the resident of the above said address and the complainant had purchased the Bluetooth
headset model Swiss Voice HF23 from Flipkart.com for … NOW GIVE THE DETAILED
 CHRONOLOGICAL POINTS ABOUT YOUR COMPLAINT along with date of purchase, service etc as
much as possible.
4. Append any supporting documents like copies of receipt/invoice, warranty cards, any other relevant
documents as annexures at the end of the complaint. Refer to each individual document as Annexure A,
Annexure B within your complaint. E.g. See an example point below:
5. The complainant subsequently filed a replacement request for the said product at flipkart.com as per their
30 day replacement guarantee on DD MM2012, within the 30 days time limit. The screenshot of the 30
day replacement guarantee at the time is enclosed as Annexure B.
6. After having given all the points, at the end of the complaint copy and paste the points given below AND
DON’T FORGET TO MODIFY THEM TO SUIT YOUR OWN CASE.

…
…
…

7. The complaint further submits that the opposite party has declined to respond both to online request for
replacement made by complainant and subsequent to online complaint made at CORE too. The complainant is stuck
with a non-working product and unable to buy an alternative product either till this complaint is resolved. This
amounts to defect in product and deficiency of service under the consumer protection act. The relevant provision
Sections 2(f) and 2(g) under the consumer protection act 1986 are noted as follows:

(f) "defect" means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which
is required to be maintained by or under any law for the time being in force under any contract, express or implied
or as is claimed by the trader in any manner whatsoever in relation to any goods;
(g) "deficiency" means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of
performance which is required to be maintained by or under any law for the time being in force or has been
undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service;

8. The complainant further submits that he has not preferred any complaint for the same cause of action
before any forum/court or any other authority for the relief.

9. The complainant further submits that he may be permitted to produce the additional documents and to urge
additional grounds during the course of the above proceedings.
Wherefore, the complainant above named most respectfully prays that this Hon’ble Forum may be pleased to:-

RELIEF SOUGHT:

1. Direct the opposite party to pay a sum of Rs XXXX to the complainant for defect of product and deficienty
of service, for the harassment and wasted time, and not being able to buy and use any alternative product
either.
2. Direct the opposite party to pay interest at the rate of 9-5% per annum from the date of closure till date of
realization on Rs XXXX.
3. Direct the opposite party to pay the cost of the proceedings and
4. Grant such other reliefs as this Hon’ble forum deems fit to grant/award in the circumstances of the case, in
the interest of justice and equity.

Complainant

VERIFICATION
I, PUT NAME HERE, the complainant above named do hereby verify and declare that what is stated above are true
and correct to the best of my knowledge, belief and information.

Bangalore Complainant
Date: