December 13,

2019

Automation Anywhere Version 11.3

Legal Notices
© 2019 Automation Anywhere, Inc. All Rights Reserved.
See the list of Automation Anywhere trademarks at https://www.automationanywhere.com/trademark.

All other customer or partner trademarks or registered trademarks are owned by those companies.

The information contained in this documentation is proprietary and confidential. Your use of this information
and Automation Anywhere Software products is subject to the terms and conditions of the applicable End-User
License Agreement and/or Nondisclosure Agreement and the proprietary and restricted rights notices included
therein.

You may print, copy, and use the information contained in this documentation for the internal needs of your
user base only. Unless otherwise agreed to by Automation Anywhere and you in writing, you may not
otherwise distribute this documentation or the information contained here outside of your organization without
obtaining Automation Anywhere’s prior written consent for each such distribution.

Examples and graphics are provided only as reference information and might not match your site.
Content

Workload overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Automation Anywhere Version 11.3 - A queue is one of the main building blocks of Workload Management (WLM). A queue
holds data known as work items for further processing. The system distributes these work items to individual Unattended
Bot Runners in a device pool for processing.

Workload overview
Use the Workload Management page to divide your automations into small, yet logical work items. Process
them simultaneously to ensure that time-based Service Level Agreements (SLAs) are met with optimum
resource utilization. Additionally, integrate with a chat application to share the outcome of workload automation
with your organization's customers.

Prerequisite
Before you begin, ensure you have the AAE_Admin, AAE_Queue_Admin, and AAE_Pool_Admin privileges to
create and manage workload queues, manage workload SLAs, work with workload APIs, and retrieve
workload outcome details using your organization's chat application.

For workload automation, do the following:

Step 1: Create and manage workload queues

A queue is one of the main building blocks of Workload Management (WLM). A queue holds data known
as work items for further processing. The system distributes these work items to individual Unattended
Bot Runners in a device pool for processing.
Step 2: Manage workload SLAs
Estimate the device pool size or time required to process a given queue size from the Workload Service
Level Agreement (SLA) page.
Step 3: Add work items using APIs (optional)
Use the Workload Management (WLM) API to add or insert data for work items in an existing queue in
your Enterprise Control Room.
Step 4: List all work items in a queue (optional)
Automation Anywhere provides a REST API that enables you to retrieve a list of work items in a given
queue.

Related tasks
Create a work item in a queue
List all work items in a queue
Related reference
Workload command
Sample Workload Management properties file

© 2019 Automation Anywhere. All rights reserved. 4